Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New roof was installed back in 02/2024. & job has not been finished. Cutters were placed incorrectly, siding of the house was not placed back correctly and is falling off the house. Chimney was also suppose to be finished and was not. I was advised to purchase items to finish chimney, which I did, and they will return to finish but never did. I've called multiple times and was told they were coming out and never did.

  

  Business Response

  Date: 01/15/2025

  Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and the unfinished work on your project. This is not the experience we aim to provide, and we want to make things right.
  Upon reviewing our records, we do not have any recent notes of phone calls or emails from you.

  If there has been a miscommunication or if your attempts to reach us did not go through, we deeply regret the oversight.

  We will review your file immediately and reach out to you directly to address the issues with your gutters, siding, and chimney.

  Please expect a call from us shortly. Thank you for your patience and for giving us the opportunity to resolve this matter.

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 22811573
  
  I am rejecting this response because:
  Good afternoon
   
  This is **** ********
  Matter has been closed on BBB filed and I can not comment on claim anymore.
  Can you open it please?
  Windy City stated they will go fix repairs on Saturday 01/18 & they never showed.
  I called them again and they reported they will come out Friday, 01/24.
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 05/12/2025

  Thank you for bringing your concerns to our attention. We want to assure you that we take your feedback seriously. Our team has already been out to your property, and we will be coming back to ensure everything is completed properly and to your satisfaction.
  We apologize for any inconvenience this has caused and appreciate your patience. Our goal is to make sure you're happy with the final results, and were committed to following through.
  If you have any specific concerns youd like us to address during our next visit, please feel free to let us know.

• Initial Complaint

  Date:10/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On *********************************** a check for my windstorm loss. The check wasn't paid, because the adjuster of Windy City wasn't longer working with them. They sent another adjuster on March 2023. We sign a contract with a specific note I won't pay any money out of my pocket because of the delay in my ******** this time the roof was really damage and we had animals coming in.The insurance sent the check again, They got the check, I had to called multiple times and I received the same answers It's too hot It's too cold We don't have people available right now.The worker is hurt.On September 2024 I spoke with ***** she clarified that I had two options to paid $1,000 dls of deductible or paid 35% of the $4,676.83 (the amount of the claim).I paid the $1,000.Same excuses to start the job.On September , All state informed me that my insurance will be terminated because I hadn't acted on their recommendations.I called Windy City Same answers.On October 11 I went to Windy city in person with the letter, I had a video of ***** refusing to sign the copy of the non renewal. But she left a voicemail.On October 16 the roofer finished the job , the job itself was unacceptable. The excuse was the money wasn't enough. I just want to let know everyone who needs a roof repair, don't work with Windy City.

  

  Business Response

  Date: 01/06/2025

  Attached you'll find our formal response to Complaint #********.

  
  

  Best Regards,
  Windy City Public Adjusters

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22446649
  
  I am rejecting this response because:
  Allstate canceled my insurance. 

  This job was honestly unacceptable. 

  I need this to be fix as soon as posible or refund my money to get it done.

  I can't believe the cost of this was almost $6,000.00 dls 

  I want to alert people don't work with them they are a very dishonest company

  Sincerely,
  
  ******** *****

  

  Business Response

  Date: 03/13/2025

  In response to this complaint, our crew leader is going to go to the property and make any  Necessary repairs to make the customer satisfied. Our office team is working on coordinating a time and day to go to the property. We have just been waiting for the weather to get better so we can take care of repairs 
  
  Best Regards,
  Windy City Public Adjusters

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Windy City Construction is a scam. Our insurance company (QBE) paid for our roof repair in August 2023, and we selected our shingles, we paid our deductible in November 2023, to date we cannot get a date on when the job will begin. Windy City is holding us hostage, if we cancel the contract, we will lose 30%, Windy City (MAFIA TACTICS) is now claiming they don't have the funding from the insurance company to complete the job leaving us with a damaged roof as they try to strong arm the insurance company, initial cost for was right at 10k, they later raised the cost of repair to 24k, insurance refused to pay leaving us being held hostage by Windy City. I have supporting documents as proof. I'm sure others in the area have complained about these tactics, we're not the only customers who have been scammed, held hostage to a bogus contract. We shouldn't have to hire an attorney to get the work done or a full refund. After QBE paid Windy City, they tried to get an additional 17k from QBE, insurance refused to pay, Windy City won't honor the agreement, do any repairs and REFUSE TO CANCEL THE CONTRACT THEY CAN'T/WON'T HONOR, we need the work done, damage is getting worse over time. PLEASE INTERVENE AND HELP US GET A REFUND.

  

  Business Response

  Date: 01/06/2025

  Attached you'll find our formal response to Complaint #********.

• Initial Complaint

  Date:06/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract for job construction(roof), .they told me ,now not doing inside.they will not give me a release letter.so insurance can deal with me not roofers

  

  Business Response

  Date: 06/29/2023

  Hi Good Evening 

  Based on what Travels and the scope of work the insurance company only covered Her Roof Replacement. Our company completed work last year and the claim was paid and closed. The insurance stated the siding was an Maintenace issue and the insurance needs to keep up with wear and tear. Thank you!

• Initial Complaint

  Date:08/29/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with Windy City Construction Group to replace my roof. Windy city stated the insurance check for ******** was not enough to replace my roof. After a discussion we disagreed, and they state that they will send be a check less 30% of the check that signed over to them. They put a check in my mailbox for 4,,333.49, which is more than 30% of 8478.49. 30% of that amount is 2543,58.

  

  Business Response

  Date: 09/09/2022

  Our accounting is very accurate The total amount that Windy City settled with the insurance was $13,816.01 We cut ***************************** a check right away for $4,333.49 the reason why that amount is low is because his insurance company gave him a bad policy which included NON-RECOVERY money once job is completed of -$2.698.36 & Deductible of -$2,640.00 witch, we can't replace roof with half of the payments from the insurance we would be short $5,338.36 This can be frustrating for homeowners our firm had great results just bad policy which should be taken up with the insurance agent that give ***** this policy. We can waive our fee if homeowner would like to finance the difference that's being taken out of the scope of work. Please reach out to our Team with any further questions. 

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No transaction ever made. Storm June, 13, 2022 looked up company online. Windy City Construction. My husband spoke to a man by the name of *********. ** came to my home around June 14th (i believe) his add said FREE Roof Inspections. That was literally the last time we spoke to or hear from the company. We'll he pops up on August 1st telling me that he is coming to start working on my property and tarping my house. It literally rained in my house on June 15th because of the storm and its August and he's just now coming no sir. ** disrespted me, on the phone told me he wasn't going to speak to me. ** was doing work anyway plus I don't make any decisions my husband does. I told him my husband isn't the owner I am so I didn't authorize anyone to do work. I got home call him back he told us he was working on our house since June and all the time between he was too busy to contact us. But I stressed to him that you can't do work if you aren't authorized and we already have a company that is doing the work. ** balled us out and told us that we will be working with his company doesn't matter what we say. Either he leaves us alone or I will be filing a lawsuit against him and the company. I never authorized the company to do anything because I was at work. I had to leave work today 8/9/22 because I wanted to make sure that no one was doing anything underhanded to my home or family. This is a very scary situation and I wanted it resolved immediately. It's causing to much emotional stress on me.

  

  Business Response

  Date: 06/21/2023

  Mac Our Public adjuster manager went out to meet this homower that had storm damage to property. We Filed the claim on behalf of the insured. We took photos and even went inside the home. The homeowner claimed she never met us. We have all the docs and contracts that were signed by the homeowner. We are entitled to 30% percent unless we do the work. Windy City has never received any payments from insurance on this claim. We wrote estimates and met with insurance adjusters and never compensated. We have not pursued this matter with our attorneys yet.