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Business Profile

Electronic Cigarettes

ProSmoke

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Cigarettes.

Complaints

This profile includes complaints for ProSmoke's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ProSmoke has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • ProSmoke

      108 W Schick Rd # 6130 Bloomingdale, IL 60108-4045

    • ProSmoke

      233 S. Wacker, Dr. Chicago, IL 60606

    • ProSmoke

      PO Box 6130 Bloomingdale, IL 60108-6130

    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/30/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered ****** bucks of products and there has been no change in processing status yet charged my card? Ive left more than 3 voicemails and 3 tickets with NO REPLY AT ALL. Called both toll free lines multiple times and same recordings and options and never is anyone available to take my call. I want a full refund now.

    • Initial Complaint

      Date:10/24/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 13th 2024 I ordered their starter e-cig kit and my AMEX card was billed $109.49. On July 25 2024 I ordered their reduced content intro kit and my **** card was billed $69.49. The account numbers for these transactions are ****************** ****************** I have submitted 7 request to their customer service and sales **** asking for a date that these products would ship and eventually asking that my money be returned and have heard nothing back. Their ticket system where someone register a problem is quite unique. The ticket gets closed after 7 days of inactivity. So they do nothing for 7 days and the problem never gets solved.I was sincerely hoping that their product would help me quit smoking but it doesn't seem like I will ever get a chance to find out

      Customer Answer

      Date: 10/31/2024


      Better Business Bureau:

      The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

      Sincerely,

      ***** ****

    • Initial Complaint

      Date:08/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered several items from Pro-Smoke,$137.95 worth of products, on July 28th 2024 it is now August 12th and I have yet to receive anything. I have submitted tickets on their website that have not been responded to and I have called every number I could find, they all have the same recording I have left voicemails but no one has gotten in contact with me to tell me what is going on. If I'm not going to receive the products I would like my money back. I honestly don't see how it is legal to take someone's money and just leave them with nothing.

    • Initial Complaint

      Date:07/16/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with ProSmoke on June 11, 2024. Their website brags about how fast and reliable their service is and I have not heard anything from them. They don't answer the phones and they don't respond to the tickets you submit. I just want my order. However, I will say that I will never order from them again.

    • Initial Complaint

      Date:02/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from here and they took my money buy they say I didn't pay

    • Initial Complaint

      Date:02/03/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 22, 2023 I ordered ecigarettes and cartridges. I paid $219.93 to ProSmoke via their online store. they have never shipped my order. I am requesting and immediate refund. None of my 3 voicemails have been returned. All 3 of my documented Help Desk tickets have been closed and unanswered.

    • Initial Complaint

      Date:08/18/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with prosmoke on August 8th for $87.46. I really wish I had checked BBB first, but I didn't. No one will return my calls, nor answer the phone. No one will respond to my help desk tickets, They took my order, they took my money and now nothing. No order has shipped. I filed a dispute with my bank but no resolution there either, I want my money back!

      Business Response

      Date: 08/19/2022

      The customer was already notified via email and our website help desk system that their order was cancelled and refunded in full. We are no longer shipping to customers and this was communicated in those communications.

      Here is the email and help desk ticket:

      -----------------------

      Hi ******,


      Thank you so much for your purchase. Due to recent changes in *** regulations and shipping policies, we are currently holding off on fulfilling orders for customer purchases until the **** (*** Approval process) and shipping process has been completed with the *** based on their new requirements. Until cleared, most electronic cigarette companies, including ProSmoke, are unable to fill and ship orders.

      Your purchase has been cancelled and refunded and hopefully can be made again in the future once the *** process and submission has been approved. Once we are able to start shipping as normal again, you will be automatically emailed notification that we are ready.

      We NEVER want to turn away a new customer joining the ******************** family, but unfortunately, until we are allowed, we cannot fulfill your order. I sincerely apologize for the inconvenience and hope you have a great week.

      Thank you again,

      ProSmoke

      -----------------------

      $87.46, the full purchase price, was refunded to the customer's **** ending in 7105. I also confirmed with **** the refund was processed in full of confirmation #******. This is also reflected on the customer's order on the website.

       

      Thank you,

      ProSmoke

      Customer Answer

      Date: 08/22/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I have not received the refund, but my bank advised me it could take 5 to 7 days.

      Sincerely,

      *************************

    ProSmoke is NOT a BBB Accredited Business.

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