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Business Profile

Vitamins and Supplements

Bright Brain Nootropics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

This profile includes complaints for Bright Brain Nootropics's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bright Brain Nootropics has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/16/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      07/10/2024 I did not order this product. You are making me jump thru hoops to contact and receive a Return Merchandize Authorization. *********************

      Business Response

      Date: 07/27/2024

      Dear BBB Representative,

      Thank you for bringing this matter to our attention. We value all feedback and take customer concerns seriously.

      Regarding the complaint from *********************, we have thoroughly reviewed the situation. The order in question was placed on July 10th and confirmed by the customer through direct communication with our team. The order was promptly processed and shipped.

      Our records, including IP addresses, phone numbers, email addresses, and physical addresses, confirm that the information matches the customers profile, messages, and purchase. It also matches the contact information the customer used to submit this ******************** complaint.

      Despite our attempts to reach out further, we have not received any response. The only communication attempted by the customer remains the single communication requesting confirmation their purchase was placed successfully.

      To provide additional assurance, we have attached the full **** delivery confirmation, which verifies that the package was delivered successfully. We have also included related info and verification.

      We are committed to resolving any issues and invite the customer to contact us 24 hours a day, 7 days a week to request a return or more information. We have a 98% customer support rating and ***** can use the identical method used previously to contact us. It can be viewed directly at ***********************************************************

      Best regards,

      *******
      Customer Service Team
      B      right Brain

    • Initial Complaint

      Date:03/03/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Did not deliver the product I ordered and will not issue a refund after contacting them several times over the past month. They keep delaying and blaming the post office.

      Business Response

      Date: 04/20/2023

      Thank you for reaching out to us. This issue was resolved almost 2 months ago, but we are happy to provide additional details in case the customer missed our communications. There have been no additional attempts to reach us by the customer in almost 2 months.

      When we were notified nearly a month after the purchase that the customer's package had not arrived, we immediately submitted a location request with ***** We also communicated to the customer what the location request does, how long it takes, and that we were happy to reship or refund their order once **** completed the request.

      Within 24 hours of **** notifying us the package could not be retrieved, we refunded the customer's order in full on 3/2/23. The customer was notified via 3 different emails as well as the help desk on our website.

      Attached Documentation includes:

      Order record showing the refund has been completed in full.
      RMA Return record showing it has been completed and refunded in full.
      Merchant credit card transaction record showing the transaction was refunded in full.

      This was resolved promptly for the customer and refunded almost 2 months ago. No further action is required.

      Thank you

    Bright Brain Nootropics is NOT a BBB Accredited Business.

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