Collections Agencies
Afni, Inc.This business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Afni, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 303 total complaints in the last 3 years.
- 12 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/24/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
AFNI sent a letter Oct 18 2024 referring to ********* attempting to collect a debt of $1773.27 from an incident on 08-27-2024 forwarded by ***** Insurance. I was not involved in an incident on that date and no idea what this is about.Business Response
Date: 10/29/2024
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond
to the claimant’s concerns. On September
19,2024, ***** Insurance forwarded the subject account, ***** Insurance account
#: ****************, Afni, Inc. account #: **********, with Afni for resolution
on the balance of $1,773.27.
The account is from an accident which occurred on August 27,
2024, involving a vehicle that was listed as belonging to ******* ****; a 2005
Mercedes Benz, VIN number *****************; license plate *******; driver’s
license number ********. The address provided by ***** Insurance for ******* **** is *** ****** *** ********* ** **********. Afni mailed the initial notice
of the account on or about September 20, 2024.
On October 25, 2024, Afni received this complaint. In response, Afni initiated an
investigation. To address the claimant’s
concerns, this is a tort, or wrongful act.
There were no services provided to ******* ****. ***** Insurance has
completed their investigation and has found that the vehicle driven by ***** ***** and owned by ******* **** was at fault for the accident. The vehicle owned by ******* **** hit ***** Insurance’s insured vehicle from behind. If ******* **** had valid insurance on
the date of the accident, they are encouraged to contact Afni with the policy
and claim information. Afni trusts that this response has addressed all of the
claimant’s concerns, but if questions remain, or if ******* **** would like to
discuss the ***** Insurance account further, they may contact an Uninsured
Motorist representative at ***** *********Customer Answer
Date: 10/29/2024
I am rejecting this response because:
My Mercedes Benz was totaled in an accident on 6/14/2024 and was signed over to *********** via my auto body shop. I have attached the title search attached is for the VIN number *****************. This is insurance fraud.Business Response
Date: 10/30/2024
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond
to the complainant’s concerns.
On October 25, 2024, Afni received this complaint and received
the rejection on October 30, 2024. In
response, Afni initiated an investigation including the additional
documentation provided. To address the complainant’s
concerns, based upon the VIN documentation provided, Afni has removed ******* ****’ information from the claim and advised ***** Insurance of the incorrect owner
assignment. ******* **** will not receive any further contact from Afni in
relation to this account. Afni trusts that this response has addressed all of
the complainant’s concerns, but if questions remain, they may contact an
Uninsured Motorist representative at (**** ********.Initial Complaint
Date:10/16/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was involved in an accident on 3/21/24. Per the police report I was not at fault. The police report lists me as ‘vehicle 3’. This is the narrative on the police report: “Vehicle #1 was stopped on El Camino Lane at the stop sign. Vehicle #2 was driving northbound on Watt Road. Vehicle #3 was stopped at the stop sign on Everett Road. Vehicle #1 pulled out to cross Watt Road to travel eastbound Everett Road. Vehicle #2 was struck in the drivers side far front by vehicle #1, causing vehicle #2 to strike vehicle #3 with the passenger side center.” This business is trying to get money from me for my own insurance company or so they claim. This is a fraudulent attempt to collect money. They are now threatening to send me to an attorney. Their file number is *********.Business Response
Date: 10/21/2024
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond
to the claimant’s concerns. On June 7,
2024, *********** Insurance forwarded the subject account, *********** account
#:*********, Afni, Inc. account #:**********, with Afni for resolution on the
balance of $4,070.00
The account is from an accident which occurred on March
21,2024, involving a vehicle that was listed as driven by ****** *****.
On October 17,2024, Afni received this complaint. In response, Afni initiated an
investigation. To address the complainant’s
concerns, the claim placed with Afni by *********** Insurance initially had
****** ***** listed as the responsible party. *********** Insurance informed
Afni on October 15, 2024, that ****** ***** was not the liable party and Afni updated
the file in our account management system and ceased all recovery efforts towards
****** *****. Afni trusts that this response has addressed all of the complainant’s
concerns, but if questions remain, they may contact an Uninsured Motorist
representative at ***** ********.Customer Answer
Date: 10/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:06/23/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was contacted regarding a hit in run accident that occurred on 7-21-2023 in Long Beach CA. Demanding that I pay $1,077.20 at the time of the alleged incident I lived in Oxnard,Ca. Scammer was very aggressive and demanding over the phone using intimidation tactics. Oddly enough I have moved to Long Beach since. Upon doing so is when the aggressive calls started. I searched the company and found an alarming amount of incidents that were exactly the same as mine. These crooks must be stopped.Business Response
Date: 07/01/2024
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond
to the claimant’s concerns. On February
17, 2024, ***** **** ***** **** Insurance Company forwarded the subject
account, ***** **** ***** **** Insurance Company account #: ***********, Afni,
Inc. account #: **********, with Afni for resolution on the balance of $1,077.20.
The account is from an accident on July 21, 2023, involving
a vehicle listed as driven by the claimant, ***** ******* **********. Afni mailed the initial notice of the account
on or about February 19, 2024.
On June 24, 2024, Afni received this complaint. In response,
Afni ceased communication and initiated an investigation. To address the claimant’s concerns, this is a
tort, or wrongful act. There were no
services provided to ***** ******* ********** and ***** **** ***** ****
Insurance Company was pursuing ***** ******* ********** as he was identified as the
driver of the vehicle that struck ***** **** ***** **** Insurance Company’s insured
and was found to be responsible for the accident based on the investigation
completed by ***** **** ***** **** Insurance Company. After further investigation, the accident was
a hit and run and Afni has been unable to confirm the identification of the
driver. The claim has been closed and ***** ******* ********** is no longer
liable. Afni trusts that this response
has addressed all of the claimant’s concerns.Customer Answer
Date: 07/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:06/05/2024
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a check from Afni, Inc. payable to me in the amount of $294.56 dated 03/23/2022. The check was void after 180 days. There was a note included which states "A review of your account placed with Afni, Inc. for collection determined funds are owed to you. Please find enclosed check with your account number located on the check stub. Please call ******************* with questions." When I called them regarding the outdated, expired check, the first customer service representative I talked to didn't know what to do and transferred me to another representative. This one put me on hold twice for around 15 minutes and said she was going to talk to her supervisor because she didn't know what to do. When she finally came back, she said they had made a mistake and didn't owe me anything. I feel like they were just blowing me off because they didn't know what to do. I want either a duplicate refund check for $294.56 or a valid reason why they now say they don't owe me the money.Business Response
Date: 06/14/2024
This is in response
to your BBB inquiry. Afni appreciates the opportunity to respond to the
consumer’s concerns. The subject account, ***** **** **** account #:**********,
Afni, Inc. account #: ************, was an active account with Afni for
collections as of November 05, 2020, on the balance of $4,861.68.On June 5,2024, Afni received this complaint. In response,
Afni initiated an investigation. To address the consumer’s concern, the subject account was for a vehicle loan that was included in a Chapter 13
bankruptcy. Payments towards the balance due and interest were received from
the Trustee. Upon completion of
payment, the vehicle title was released and sent to **** ******* **. A
review of the account initially resulted in a determination that the final
payment made included excess funds of $294.56. Afni issued a refund check for
$294.56 on March 23, 2022, to **** ******* **. to be void after 180 days.
It was later determined that the funds were to be applied to the outstanding
interest due. On June 4, 2024, **** ******* **, called Afni asking for the
check to be re-issued since it was past the 180-day timeframe. The Afni
employee informed **** ******* ** that the check was past the date and would
not be reissued. She informed him of the interest balance and explained that
Afni was not attempting to collect that balance due to the check being void. As
a courtesy to **** ******* **. Afni has requested a new check be sent payable
to **** ******* **. for the balance of $294.56. Afni trusts this response has addressed the
consumer’s concerns, but if questions remain, or if they would like to discuss
the account, they may contact Afni at ***** *********Customer Answer
Date: 06/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:05/29/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter from AFNI collections, Our File: *********, Claim# **********-1 which stated that I was responsible for the collision that the woman had in my car, that her insurance company, ******, is passing on to me all the costs that this lady incurred, in the value of $4,915.17. First of all, she was the one who caused the accident, she scraped the FRONT of her car against the side of my car, and then I got out of the car and I have all the videos and images, and I asked for her details, because it was obvious that she saw that It was her mistake! We exchanged our drives, and I asked for her car insurance, which she refused to give, and would only give it after I gave her mine, and said she would only give it after she gave hers because she was the one who caused the accident, I was quite upset because I had already given my drive, and even so she refused to give her insurance, that wasn't enough, she knew she was wrong, got in the car and left, and this shows in the video I have, as if she was running away, because he said he would call the police! As it was something very light in my car, and it was in the middle of my work day, I took my polisher and cleaned it myself when I finished my day, there wasn't much left, so I didn't even claim my insurance, but she did it and You want to blame me, this story is all true as I tell it here, I ask you to immediately remove this collection from my name because it is not my fault, I deserved to receive this amount from this insurance company, I will never again go without calling to explain what happened to my insurer.Business Response
Date: 06/03/2024
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond
to the claimant’s concerns. On May 20,
2024, ******* ********* forwarded the subject account, ******* ********* account
#: **********-1, Afni, Inc. account #: *********** with Afni for resolution on
the balance of $4,915.47.
The account is from an accident which occurred on March 19,
2024, involving a vehicle that was listed as driven by **** ***** ** *****. The
address provided by ******* ********* for **** ***** ** ***** is **** ******** ******* *** ***** *** ***** *** *****. Afni
mailed the initial notice of the account on or about May 20, 2024.
On May 30, 2024, Afni received this complaint. In response, Afni ceased communication and initiated
an investigation. To address the
claimant’s concerns, this is a tort, or wrongful act. There were no services provided to **** ***** ** ***** and ******* ********* is pursuing **** ***** ** ***** as he was the driver
of the vehicle that struck ******* *********’s insured and was found to be
responsible for the accident based on the investigation completed by *******. Afni
has confirmed that on the date of loss there was not valid insurance information
provided to cover the damages that ******* ********* had to pay out to make
their insured whole again. If **** ***** ** ***** had insurance coverage for
the date of the accident, he is encouraged to contact Afni to provide the
policy and claim information. Afni trusts that this response has addressed all
of the claimant’s concerns, but if questions remain, or if **** ***** ** *****
would like to discuss the ******* ********* account further, he may contact an
Uninsured Motorist representative at (**** *********Initial Complaint
Date:05/22/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Case number *********** ***** date of loss 0817 2023 damage claim ****** dispute I don't even know what this claim is about they had gotten my license suspended I don't know anything about disclaim that they're making the accusations of and I think it's a little ridiculous that they had my license suspended and now I have lost work my wages that I've lost over the past month have been over 64,000 I've never once been contacted by this company or by any of the court at all I think this is total ** that they have the power to just cancel someone's driver's license when they never even contacted me in the following is from ****Business Response
Date: 05/31/2024
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond
to the claimant’s concerns. On 04/10/2024,
*** forwarded the subject account, **** account #:**************, Afni, Inc.
account #: ********** with Afni for resolution on the balance of $61,947.40.
The account is from an accident which occurred on August 17,
2023, involving a vehicle that was listed as driven by ******** ****. The address
provided by **** for ******** **** is **** **** ******* ******* ** **********. Afni mailed the initial notice of the account
on or about April 11, 2024. Afni has not and will not furnish the subject
account to the credit reporting agencies.
On May 22, 2024, Afni received this complaint. This was Afni’s first contact with the claimant. In response, Afni ceased communication and initiated
an investigation. To address the
claimant’s concerns, this is a tort, or wrongful act. There were no services provided to ******** **** and **** is pursuing ******** **** as he was the driver of the vehicle
that struck ****’S insured and was found to be responsible for the accident
based on the investigation completed by **** and the police report. In response to ******** ****’s complaint regarding
his driver’s license, Afni does not have the authority to suspend or reinstate
a claimant’s driver’s license. Afni has not notified the State of Illinois of
the tort. ******** **** is encouraged to reach out the Department of
Transportation to discuss his suspension. Afni
trusts that this response has addressed all of the claimant’s concerns, but if questions
remain, or if ******** **** would like to discuss the **** account further, he
may contact an Uninsured Motorist representative at ***** ********.Initial Complaint
Date:05/06/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Anfi constantly calling regarding a car traffic accident and requesting money from us. The car was traded in 2010. We no longer owe the vehicle. This is becoming harassment.Business Response
Date: 05/13/2024
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond
to the complainant’s concerns. On February
21, 2024, *********** Insurance forwarded the subject account, ***********
Insurance account #: *********, Afni, Inc. account #: *******-04, with Afni for
resolution.
The account is from an accident which occurred on February
06, 2024.
On May 06, 2024, Afni received this complaint. In response,
Afni ceased communication and initiated an investigation. To address the complainant’s concerns, this
is a tort, or wrongful act. The accident
resulted in a hit and run. There were no services provided to **** *********
and *********** Insurance was pursuing ******** ********* due to the reported license
plate number provided by *********** Insurance insured driver. Afni has completed
the complaint investigation and removed ********* ********* as the liable driver
due to lack of information to confirm the vehicle that was responsible for the
accident. Additionally, Afni removed **** *********’s telephone numbers and
placed them on Afni’s do not call list. Afni trusts that this response has
addressed all of the complainant’s concerns, but if questions remain, , he may
contact an Uninsured Motorist representative at ***** ********.Customer Answer
Date: 05/13/2024
Thank you address this for us. You can close the case.
*****
Initial Complaint
Date:04/16/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I began a payment agreement about three weeks ago. I was told to make a down payment of $2000 and within 30 days i should expect to receive a payment agreement plan which would state I will be paying $300 monthly Subsequently.
This was due to my license getting suspended after an accident that happened in October 2024.
I got hit by another driver, but at the time I did not have insurance to cover me, so I am at fault for the accident due to Tennessee‘s laws. It is now three weeks since I made the down payment to start a payment agreement plan. My license is still suspended and I haven’t gotten any mail. I recently called to ask if I’m expected to pay $300 by the end of this month even though my license is still suspended and I haven’t gotten any payment agreement plan and I was told I am required to pay $300 by the end of this month or I wouldn’t even receive a payment agreement plan. I don’t think this is right. I’m being held hostage because my license is still suspended till now regardless of $2000 down payment I made I haven’t received any payment agreement plan in the mail. I’m waiting but if I don’t receive a payment agreement plan by the end of the month April 30 and my license is still suspended. I should not be expected to pay $300 by the end of the month when the company Hasn’t reached their end of the bargain at all I think this is very exploitative of the company.
I believe the only way for me to pay $300 regularly is if my license gets unsuspended because that was a verbal agreement that we had. until my license gets un suspended I should not be required to pay $300 every month. I have no payments agreement this is not fair. I literally have no physical documents supporting that I even paid to a legal company $2000 to get my license unsuspended.Business Response
Date: 04/17/2024
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond
to the claimant’s concerns. On January
24, 2023, **** forwarded the subject account, **** account #: **************,
Afni, Inc. account #: *******-04, with Afni for resolution on the balance of $10,767.04.
The account is from an accident which occurred on October
29, 2023, involving a vehicle that was listed as belonging to the claimant, *****
****; a 2019 Hyundai Sonata.
On April 16, 2024, Afni received this complaint. In response, Afni ceased communication and initiated
an investigation. To address the
claimant’s concerns, this is a tort, or wrongful act. There were no services provided to ***** ****
and **** is pursuing ***** **** as she was the owner of the vehicle involved in
the accident with ****** insured. Afni has confirmed that on the date of loss
there was not valid insurance to cover the damages that **** had to pay out to
make their insured whole again. Afni entered into a payment arrangement with
***** **** on March 27, 2024. ***** ****
agreed to make a $2,000 down payment and 36 monthly installment payments of
$300. ***** made the $2,000 down payment by credit card and the first monthly installment
due date of 4/30/2024. ***** **** was advised that the Installment Agreement documentation
would be sent, however the document may take up to 30 days to complete while
Afni awaits ****** approval and confirmation that perils have closed. The Afni
employee also provided ***** **** the necessary steps to take to sign, notarize
and return the Installment Agreement for Afni to sign. Upon receipt of the
signed Installment agreement, ***** **** is responsible for providing the
documentation to her State of residence.
Afni received confirmation from **** that the perils were closed on April
12, 2024, and begun drafting the Installment agreement, Afni mailed the Installment
agreement document on April 17, 2024, within the 30 days turnaround time. Afni has attached a copy of the Installment Agreement to this response. Afni trusts that this response has addressed
all of the claimant’s concerns, but if questions remain, or if ***** **** would
like to discuss the **** account further, she may contact an Uninsured Motorist
representative at ***** *********Initial Complaint
Date:03/27/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid a good faith payment to them to settle my 3, year old **** cellphone bill and they told me they would send me a coupon book. I never received it. When I attempted to contact them the next month for the coupon book, the company was not in service. I’m a disabled person and recently received a bill from another collection company for the same cellphone carrier. I believe this company fraudulently accepted my payment and it should be returned to me. They stated today that they no longer collect for my previous cellphone carrier. That shouldn’t give them the right to accept my payment and it not get credited or returned to me!Business Response
Date: 03/28/2024
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond
to the consumer’s concerns. The subject account,
**** ******** account #: ************,
Afni, Inc. account #: *********-01, was
placed with Afni for collections on February 16, 2021, on the balance of $1,508.36. On March 28, 2024, Afni received this complaint. In response, Afni initiated an
investigation. To address the consumer’s concern, Afni is no longer handling the
account. **** Mobility recalled the account from Afni’s office on August
16, 2021. At the time of recall, the remaining balance was $1,445.86 due to the
payment received by Afni being applied to the account. Afni trusts this
response has addressed the consumer’s concerns, but if questions remain, they
may contact Afni at ***** ********. Questions regarding the current status or
balance of the account should be directed to **** Mobility or the current
collection agency.Initial Complaint
Date:03/11/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Iam not liable for this debt with 11 **** , I do not have a contract with AFNI,They did not provide me with the original contract as requestedCustomer Answer
Date: 03/14/2024
Yes I have contacted them and yes asked them to verify the debt ,yes I did request more information about the debt but they have not giving me any information
Business Response
Date: 03/15/2024
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond
to the consumer’s concerns. The subject account,
**** Mobility account #: ************,
Afni, Inc. account #: ************, was
placed with Afni for collections on 11/16/2022 on the balance of $2,451.16.The account is for services established on October 26, 2020,
until **** Mobility considered the account delinquent on February 18, 2021.
Afni mailed the initial notice of the account with a balance of $2,451.16 on November
21, 2022. On January 08, 2023, Afni furnished the credit reporting agencies
with notice of the account.On March 15, 2024, Afni received this complaint. This was Afni’s first contact with the
consumer. In response, Afni initiated an
investigation. To address the consumer’s concern, the account was recalled from
Afni’s office by the original creditor **** Mobility on August 14, 2023. Afni
sent a request to the credit reporting agencies to remove the account from the
consumer’s credit report on August 20, 2023. The **** Mobility account was
established under the name ******* ********* and last four of the social
security number ****. Afni trusts this response has addressed the consumer’s
concerns, but if questions remain, or if they would like to discuss the
account, they may should contact **** Mobility to determine the current status
and placement of the account.
Afni, Inc. is NOT a BBB Accredited Business.
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