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Business Profile

Insurance Companies

Country Financial

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Country Financial's headquarters and its corporate-owned locations. To view all corporate locations, see

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Country Financial has 81 locations, listed below.

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    Customer Complaints Summary

    • 96 total complaints in the last 3 years.
    • 31 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/06/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company doubled my policy amount by creating a secondary policy for a vehicle that was already under a different policy and charged me for both accounts. They refuse to reestablish my policy to its original standing. When I call, my agent ***** *******, she refuses to talk to me on the phone and will only email making communication null. It's theft is what she is doing.

      Business Response

      Date: 12/07/2022

      December 7, 2022
      Better Business Bureau
      8100 N University
      Peoria, IL 61615
      Re ID Number: ********
      To Whom It May
      Concern:
      Thank you for bringing
      this issue to our attention. Please be advised we will work directly with the
      complainant to address their concerns.
      Sincerely,
      COUNTRY Financial®
      Bloomington, IL
      **** *****
      Executive Client
      Relations

    • Initial Complaint

      Date:11/28/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Switched auto insurance companies. My new (**********) agent and I provided notice on 8/8 for termination of Country Financial coverage on 8/16. Country Financial then kept charging my account after coverage was terminated. After multiple requests, coverage was finally terminated with an effective date of either 9/9 or 9/21 as it is documented as different dates on different mailings. The original termination date of 8/16 needs to be honored since Country Financial chose to ignore it through no fault of our own. A new reimbursement check should be issued for the correct amount going back to the original termination date.

      Business Response

      Date: 11/29/2022

      Thank you for bringing this matter to our attention. We will reach out to *** ****l about this. 

      Customer Answer

      Date: 11/29/2022

       Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:11/16/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since August 2022 I have been attempting to contact my Life Insurance agent, ***** *****, with Country Financial. He didn't return my calls or emails, so I called the 800 number and spoke to customer service, they differed me to get in touch with ***** ***** for the questions I was asking. I repeated that I am not able since an agent will not return my calls, so the representative forwarded the issue to the supervisor.
      On October 15, 2022, ***** finally called me and asked what I am trying to accomplish with my policy. I told him that I want to cancel, but he suggested that he will see if he can change it into a different policy to save the equity I built in it and not lose money. I also told him that the monthly payment was due that day, but I took out the banking information from the online account, so it should not process. He promised to look into it and get back to me that day. two days passed and still nothing. Meanwhile, I have received a letter informing me that due to my bank refusing to pay the monthly payment, they took the money out of my policy equity and applied it to the monthly due payment.
      Then I called customer service and asked for the supervisor. ***** ******* returned my call and promised to get me in touch with a different agent, which she did, That agent took my info and what I was trying to do and again, never called back.
      So I called back ***** and asked her to cancel my policy and reimburse all the cash value of that policy, including the payment that was taken out for the month of October without authorization from me.
      I received the check two weeks later, but it was short on money, she never reversed the payment for the policy for the month of October. When I asked why she didn't, she told me to call back my agent, ***** *****. I emailed ***** ( cc'ed *****) on Monday, November 14 asking him to follow up with me and help resolve the money missing issue. No answer. I am at the brink of my patience and feel extremely disrespected and discriminated against.

      I need BBB's help to get my remaining money back in the amount of $352.57

      Please see the latest statement of the value attached, and the check that was sent.

      Business Response

      Date: 11/21/2022

      Tell us why here...Thank you for bringing this issue
      to our attention. Please be advised we will work directly with the complainant
      to address their concerns.

    • Initial Complaint

      Date:10/21/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been with Country for 14 years. Country financial quote appraiser did not inspect the home and through away a roofer inspection. The first estimate I got was to replace siding on the home which was untouched. If I was not experienced enough being a handyman myself I may have hired someone to repair something that did not need it. Fraud. I took the day off work for the actual inspection which he called 30 minutes after to say he was not coming. When the adjuster came the next day to the house he did not notice a point of entry where raccoons entered the home. After he spent 2 1/2 hours I discovered it by putting my camera on MY extension pole. I found the damage. He left his ladder and had to drive back. They denied the claim and reported rodents upon the first call before inspecting. The staff all perform in an aloof manner asking the customer for advice and how to do their jobs. One agent told me he needs to get dressed and take a shower while on the phone with me. What?!?

      Business Response

      Date: 10/21/2022

      Thank you for bringing this issue
      to our attention. Please be advised we will work directly with the complainant
      to address their concerns.

    • Initial Complaint

      Date:09/24/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got in contact with company to cancel policy. I was tired of agent calling me and my family about payment . It was more like a collection agency. This policy was canceled as I have email . The next month the payment was taken out of my account without permission. This company continues to say one thing but do another.

      Business Response

      Date: 09/27/2022

      We spoke with Mr. ****** 9/25/2022 and will follow-up on this again to confirm it is resolved. We did not debit his account.  

    • Initial Complaint

      Date:09/03/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Nature of the complaint:
      Improper handling of personal data. All emails can be provided if requested.

      Background:
      I have the same name as my father, with the exception that our middle initials are different. I live in an entirely different state. I formerly had an account with ******* ********* ***). My father currently has an account. We have never shared an account.

      Incident 1:
      On September 3, 2021, I was emailed my father's bill. I called Country Financial and alerted them to the problem. They promised they would make sure to better handle my personal data.

      Incident 2:
      On September 23, 2021, CF emailed the receipt indicating that my father had paid had paid his account.

      Incident 3:
      On September 3, 2022, CF emailed me my father's bill.

      Complaint:
      Country Financial has had over a year to improve their handling of my personal data, and has shown no signs of improvement. I am concerned that my personal information has been improperly stored and/or shared as I have direct evidence that they are doing this with my father's personal data.

      Business Response

      Date: 09/16/2022

      Thank you for bringing this issue
      to our attention. Please be advised we will work directly with the complainant
      to address their concerns.

    • Initial Complaint

      Date:08/22/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled service and went with a different provider due to high rates and increases on 0 claims. I have been charged for services not rendered to me as I had an other provider. Also I have not been issued my refund for the second half of the year as it was prepaid at the beginning of the year. So this company owing me money false charged me and sent me to collections while still being owed money too. I wouldn't use this company ever and if anyone would ask I would gladly tell them how poorly they operate and fail to respond to contact.

      Business Response

      Date: 08/24/2022

      We have contacted Mr. ******* regarding his complaint. 

      Customer Answer

      Date: 08/24/2022

       I am rejecting this response because: They have not contacted me



      Business Response

      Date: 08/25/2022

      Please see the email sent 8/24/2022 to the email address listed on the complaint form. You can respond to me if needed. -*****

    • Initial Complaint

      Date:08/03/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 26, 2022 a parked car on my insurance policy was hit by somebody insured by country financial. After over a week of phone calls to the company and adjusters office; I haven’t received as much as aphone call to schedule an appointment to have the damage assessed. I have had to reach out to them daily and still haven’t made any steps toward resolving the damage.

      Business Response

      Date: 08/03/2022

      ****** ** ****

      ****** ******** ******
      **** * **********
      ******* ** *****


      ***           ** ******* ********

      To Whom It May
      Concern:

      Thank you for bringing
      this issue to our attention. Please be advised we will work directly with the
      complainant to address their concerns.

      **********
      ******* **********
      ************ **

      **** *****
      ********* ****** *********

      Customer Answer

      Date: 08/04/2022

       Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. After receiving my complaint through BBB I received a supervisor phone call, and then finally the adjuster reached out to me. Although still unsatisfied with the speed and urgency with which my matter was handled I am glad to be moving forward with the claim and headed towards a resolution.

    Country Financial is NOT a BBB Accredited Business.

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