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Business Profile

Small Appliance Services

Reliable Heating & Cooling Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Small Appliance Services.

Complaints

This profile includes complaints for Reliable Heating & Cooling Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Reliable Heating & Cooling Services has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/16/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our home warranty had this company come out to fix our central air conditioning unit and we were told we would need a new one soon so my husband and I decided to have them install a new unit. We were quoted a price and decided to use their suggested financing company to pay for the unit and installation. We were told that in order for them to order our unit and pay for it from the money from the finance company that we would need to sign a paper stating that the unit had already been installed which it had not but we went ahead and did that thinking they have been in business a long time and we could trust them. Well the business received the money to purchase our unit and we never heard back from this company again. We have tried to contact them numerous times and they won’t answer or respond to calls or emails. Now we owe this financing company for service that was never completed. We would like our money back to pay the financing company. And my husband’s credit score is tanking because of this. In the meantime we have no air conditioning and we are out $5000 because of their dishonesty.

    • Initial Complaint

      Date:07/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Reliable mechanical did not put the air conditioner together correctly and we have to pay another company to come out and fix it for 540 dollars. Reliable will not return any calls. This has been going on for 3 weeks

    • Initial Complaint

      Date:02/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of the Transaction:
      • February 2: Requested a new furnace from ******** **** ****** *****. *** assigned Reliable Mechanical Services.

      Amount of Money Paid to the Business:
      • Paid $2,275 for non-covered costs on February 2 (Invoice #****).

      What the Business Committed to Provide:
      • ******** **** ****** partially approved a brand-new furnace, and Reliable Mechanical committed to installing a ******* brand furnace which is equivalent to my old furnace quality.

      Nature of the Dispute:
      • Furnace installed was a "*****" brand, not the promised ******* brand. Furnace malfunctioned next day after installation and leaked water to the basement. Multiple attempts to contact Reliable Mechanical for resolution were unsuccessful.

      Whether or Not the Business Has Tried to Resolve the Problem:
      • Reliable Mechanical did not reply to my texts and phone calls or those from *** for days. Eventually, they refused to acknowledge the issue, mocked the Consumer Protection Division, declined to take back the broken furnace, and refused to cover hotel expenses. The malfunctioning furnace has been sitting in the basement for six days, with water leaks possibly causing rust on its parts. Reliable Mechanical has not visited since the installation.

      Account/Order/Tracking Number:
      • Invoice #**** for the payment made.

      If the Issue Involves Advertising:
      • The issue is not related to advertising.

      When and Where the Ad Was Seen or Heard:
      • N/A

      Conclusion:
      • Seeking immediate removal of the failed furnace and a refund. Also, reimbursement for hotel expenses due to the non-functional furnace.

      Specific Request to BBB:
      • Resolve the dispute by having Reliable Mechanical take back the failed furnace and refund the payment. Also, I demand reimbursement for hotel expenses incurred due to the lack of heating caused by the malfunctioning furnace.

    Reliable Heating & Cooling Services is NOT a BBB Accredited Business.

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