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Business Profile

Small Appliance Services

Reliable Heating & Cooling Services

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Reliable Heating & Cooling Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Lisa M

      Date: 08/20/2023

      Reliable Mechanical AKA Reliable Heating & Cooling. They are ******** ************ #1 company to send out in the ******* ** area. Lacari came out to check my furnace for a possible blower motor issue which was affecting my AC. When he showed up the 1st time he spent less than 20 mins diagnosing my furnace. Listened to it & said, "Yep, it's the blower motor."
      The 2nd trip out to replace the blower motor was less than a 10 min visit when he told my daughter, "Your furnace is condemned." My daughter said, "Ok, Thank You." & he left.
      I called Reliable at 4:40 pm on 8/4 to find out what was wrong. How my furnace went from only a blower motor to condemned in 2 20 min visits together. No answer. I finally got a call in the morning on 8/7. I played phone tag with Lindsey who told me that the furnace was condemned & *** was replacing it. Everything was good & she'd let me know when the new furnace was in for an install.
      The following message I got was a bill for 2550.00 that I had to accept BEFORE the furnace could be installed. It was the stuff *** didn't cover. She was nice enough to let me know that my total was actually only going to be 2450 because she took the 100 fee off for not needing a permit. How does a first inspection & trouble shoot go from "You need a blower mower" to a "condemned furnace"? Did you not really trouble shoot & inspect it the first time?
      At what point did you decide that it was condemned with the heat exchanger when all you did was take the cover off?
      Now you're running under Reliable Heating & Cooling after running under Reliable Mechanical. Both of your names will be on my *** contract not to use your company along with Allen L******* as well.
      I got a 2nd opinion after my furnace miraculously started working again. Guess what?!?!? It is just the blower motor.

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