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Business Profile

Fabric Bags

McKlein Company LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fabric Bags.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Anywhere the "top grain leather" creases has cracking and is peeling. After contacting the company about a warranty, I was informed there is no warranty (past the 30 days of the seller) and I need to deal with Amazon. The company customer service said they would pass along my concerns but clearly they don't make a quality product if they are unwilling to stand behind what is clearly defective material. Bag was only used twice but I missed the return window. Since inital cracking, the material has continued to breakdown and disintegrate. This is not an inexpensive bag and everyone I show can't believe how it's defective and the company won't stand behind the product. Maybe I got unlucky but isn't that what warranties are for? I wanted to like the bag, but it's defective and I'm embarrassed to use. The company is suppressing my negative review stating they can not confirm my proof of purchase from Amazon even after sending my receipt multiple times.

    Business Response

    Date: 01/07/2025

    A complaint was filed by **** ******* on 01/18/24 for an item that is not covered under warranty which was bought by a 3rd party company (**********) on 07/23/2023.
    If I had access to the complaint; I would have responded accordingly.
    Since the bag is not covered by the seller; a new bag was purchased by **** ******* on 03/27/2024 with proof of delivery (see attached).
    McKlein is a shipper and distributor of the product.
    If he does not like the product, he would not have bought another bag from ************* again.
     
    With Gratitude,
     
    ******* ******, CEO
    McKlein Company, LLC

    Customer Answer

    Date: 01/07/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *******

McKlein Company LLC is NOT a BBB Accredited Business.

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