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Business Profile

Major Appliance Services

Robert Bosch LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Services.

Complaints

This profile includes complaints for Robert Bosch LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Robert Bosch LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 17 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/30/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called your customer service for part# - ******** - they said it's discontinued.What are we supposed to do? The fridge B26FT is only 5 yrs old, now we can't use the water filter or make ice because we had to turn the water off. If we leave the filter in it makes a loud noise randomly.

      Business Response

      Date: 10/30/2023

      Thank you for contacting Robert Bosch LLC.  The complaint filed with BBB has been directed to the wrong business.  This profile is for Automotive Aftermarket products and not for household related products.  Please resubmit your complaint to the proper profile.  Contact information can be found at the following web address. *****************************************************************************; Thank you again for reaching out.

      Customer Answer

      Date: 10/30/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:08/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a stove on June 2023 with one year warranty, the stove didn't function from 1st day, vendor sent technicians 5 times and wasn't able to fix the issue- Vendor requested to have license plumber and national grid to check the gas pressure- they have provided a note that the issue is with the Stove.Vendor is ignoring my request to replace the stove or to provide similar stove

      Business Response

      Date: 08/30/2023

      Thank you for contacting Robert Bosch LLC.  The complaint filed with BBB has been directed to the wrong business.  This profile is for Automotive Aftermarket products and not for household related products.  Please resubmit your complaint to the proper profile.  Contact information can be found at the following web address. *****************************************************************************; Thank you again for reaching out.

    • Initial Complaint

      Date:07/12/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wanted to raise a concern with my Bosch vacuum cleaner. The vacuum cleaner has not been used for a long time but I am seeing issues with it. This was purchased few years back and is out of warranty but i have not used it for more then 10 days.As a loyal customer for ********************** using several of their products I expect the machine to have worked much better then it is now. The machine is not able to charge and I reached to customer support but they asked me contact Bosch nearby ******** and I have tried many times and it has not worked as no one picks the call or I am just left to wait.Looking to get this fixed or replaced if possible. Appreciate all help.

      Business Response

      Date: 07/17/2023

      Thank you for contacting Robert Bosch LLC.  The complaint filed with BBB has been directed to the wrong business.  This profile is for Automotive Aftermarket products and not for household related products.  Please resubmit your complaint to the proper profile.  Contact information can be found at the following web address. *****************************************************************************; Thank you again for reaching out.

    • Initial Complaint

      Date:11/10/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a relatively new slide-in range. Most recently I used the self-cleaning component of the oven. It is now not functioning. The appliance repair-person that came out said that the self-cleaning component burned up a part, and that this is a common problem.If this is a constant problem and issue why not correct it or warn the consumer? I am now having to deal with an expensive repair ($500-600) which hopefully will get completed before Thanksgiving. This is really unacceptable.

      Business Response

      Date: 11/11/2022

      Hello, the profile you registered the complaint with is for Automotive products only.  Please contact BSH Bosch Home Appliance concerning your request.  https://www.bsh-group.com/products-brands/customer-care

    • Initial Complaint

      Date:11/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am reaching out to you in an effort to obtain resolution to a pending repair, or replacement, of a Bosch refrigerator B26FT5OSNS/03, currently under the Bosch ***************** Plan (Extended Warranty Agreement Number BSH-******-1) which is valid through March 19, 2023. The refrigerator started malfunctioning in July, 2022. We have contacted Bosch (Robert Bosch LLC, *******************************************************************************************************) to get it repaired in accordance with the Service Plan. However, and despite numerous calls, emails, and empty promises from Bosch and representatives, we have not been able to get our refrigerator repaired nor do we have a certain date by which it will be repaired or replaced. On July 19,2022, we requested a service call from Bosch and opened a claim (Claim No. ********) because the unit is freezing our foods in the refrigerator section. A service person was sent from Bosch and he determined that a specific part had to be replaced in order to fix the problem. Bosch communicated to us the part was out of stock and that the part would arrive in August, 2022. Then, in August, 2022, Bosch communicated to us that the part would not be available until September, 2022, only to later change that date to October 19, 2022. Bosch committed to changing the refrigerator if the part did not arrive by October, 2022. As of November 2, 2022, no one at Bosch can confirm the date of arrival of the part, nor the repair of the unit, and they are not fulfilling their promise to exchange the refrigerator as promised. Boschs ******************* stated that they needed to replace the refrigerator because the part was not going to be manufactured any time soon. However, no commitment, nor a specific date was offered for this exchange. Bosch has not honored their commitments nor their extended warranty obligations. Thank you for your assistance to resolve this matter.

      Business Response

      Date: 11/03/2022

      Hello, the profile you registered the complaint with is for Automotive products only.  Please contact BSH Bosch Home Appliance concerning your request.  https://www.bsh-group.com/products-brands/customer-care

    • Initial Complaint

      Date:09/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a Bosch Refrigerator 7/31/22 was delivered 8/12/22.Sept 11, 22 product was broken. Called to have it repaired on 9/12/22 only to be told Oct 11,22 would be the first opened appointment. Call store where we purchased the product and they got someone to come out on 9/21/22 only to unplug the refrigerator due to fire hazard. The Refrig is 2 months old and only has worked a month of that time. We are still waiting for a part to come in after a week with no end in sight.Called Bosch and the Rep told us some one will call by the next day. No one did. I have called several times only to get a recording that the call center is over loaded with calls and can not take mine. It just disconnects.We paid $3206.07 for a product that can not be used for the last 3 weeks or more and only 2 months old. I am looking for a refund so I can purchase a different brand.Model # B36CD50SNS- FD:0108 Serial # ******************

      Business Response

      Date: 09/28/2022

      This BBB profile is set up for the Automotive Parts Business only.  Please contact Bosch ****************** for assistance with a household appliance.

      Customer Answer

      Date: 09/28/2022

       
      Complaint: 18136080

      I am rejecting this response because:

      What they are doing is keep transferring it to a different department hoping I will just give up. I am still a month of being without a working Refrig that was only 2 months old. 

      Sincerely,

      *************************

      Business Response

      Date: 09/29/2022

      Again, this profile is for Bosch Automotive Products.  Issues concerning appliances cannot be resolved through this interaction.  Please contact Bosch Home Appliance for resolution assistance.

      https://www.bosch-home.com/us/owner-support/get-support

       

      Customer Answer

      Date: 10/03/2022

       
      Complaint: 18136080

      I am rejecting this response because:

      Sincerely,

      *************************

    Robert Bosch LLC is NOT a BBB Accredited Business.

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