Complaints

This profile includes complaints for Homes Services Direct, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Homes Services Direct, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Homes Services Direct, Inc.

  362 Lexington Dr Buffalo Grove, IL 60089

  
• 

  Homes Services Direct, Inc.

  1111 N Yale Ave Villa Park, IL 60181-1057

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23196994
  
  I am rejecting this response because:

  Statements made by the business are not true. 

  1) NO other work has been done whatsoever since refund was agreed to. So there is no reason the amount of refund would change.

  2) All work completed was covered by payments already made, the refund was for incomplete/faulty paver, lower level stairs and retaining walls and for the windows portion of the job that were completely cancelled.

  3) The original amount agreed to was $15,000.  ****** then stated $13,500 which was I was willing to accept, but it was expected to be received within a reasonable amount of time.  Any less than the $13,500 would not be fair to me.  But I will consider a reasonable amount close to this to settle this matter.

  4) Coming up with a solution with the window supplier makes no sense when ****** stated the funds from them were already in his account and he was issuing me the refund.

  The fact is, on 10/9/24 it was agreed the windows would be cancelled and ****** agreed to send me a refund check for.  On 10/18 he stated the office would send me the check for $13,500 by Tues 10/22 and I would have it by end of that week.  Then after messaging on where check was, ****** said he actually mailed check on Saturday 10/26.  More messages back and forth as I still had not received check, he stated on 11/8/24 that he would bring me a check on Tues 11/12 to my home.  No response on Mon 11/11 when I was trying to confirm his arrival time for Tues 11/12.  On Wed 11/13 he states "I have your money still in my account.  You think you can send someone to my office to pick up a check instead on Tuesday." "After 12 on Tuesday you can pick it up".  Along with his address.  I was not able to make it until later that afternoon (he is over an hour away) and asked how late someone would be there.. no response.  Then he again said he would drop check when he was in my area on Wed 11/20 about 4pm, but then cancelled and said Friday 11/22... then.. no communication.  Another promise made to drop off check on Tues 12/3, which did not happen. Then he asked for me to get in on 1/3/25, and postponed again to Tues 1/7/25, which I messaged to confirm, and he postponed again to 1/14/25.  Again, on 1/14 I confirmed that I was on my way, and he said "tomorrow", but when I tried to confirm on my way that day, no response from him.  Messages into February went unanswered.

  I just want to put this matter to rest.  The funds from window company were already received by your business, and refund was promised to me several times over many months from October into January.  Please lets get this settled reasonably.   

  
  Sincerely,
  
  ***** *******

  $4000). After many months of postponing window installation, ****** stated the order was wrong and we should just cancel the order and I would receive a check back for $13,500. Although he originally agreed to $15,000, I agreed to the $13,500 on October 9th 2024, wanting to bring the situation to a close. It has now been almost 4 months with many many calls and texts since he was to get me the $13,500 and he has still not returned my funds. I have made many offers and attempts to pick up payment at his office, but he kept rescheduling week after week stating he wanted to be there to sign the check. Now he will not return my calls or texts. P.S. I also messaged with ***** December 12th, she stated they had not rec'd the funds from window company.. but ****** stated on November 13th that he had the funds in his account.

  

  Business Response

  Date: 05/20/2025

  Since this clients complaint, we have completed other work that was scheduled, so the amount of the refund has changed.

  We are in the process of figuring out the cost of materials and labor for everything that has been completed to deduct from the total contract amount.

  We will let the client know that amount and see if they agree to that amount.

  Also, we are trying to come up with a solution with the window supplier and trying to get a refund from them.

  

  Business Response

  Date: 05/28/2025

  Since this clients complaint, we have completed other work that was scheduled so the amount of the refund has changed. We are in the process of figuring out the cost of materials and labor for everything that has been completed to deduct from the total contract amount. We will let the client know that amount and see if they agree to that amount. Also, we are trying to come up with a solution with the window supplier and trying to get a refund from them. 

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23196994
  
  Although the amount is much lower than what is fair and was agreed to, I will accept the $9,000 to settle the matter.  Please mail payment promptly so I can confirm here and close out this case.  Thank you for your cooperation, I appreciate it.

  
  Sincerely,
  
  ***** *******