Complaints
Customer Complaints Summary
- 54 total complaints in the last 3 years.
- 28 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order with Doublegood popcorn on December 11th in the amout of 225.95$. Was supposed to ship to me by December 27th to January 8th. I called today to see where the heck my order was and DG. Has not idea when it's going to ship, or if it even has been forfilled! He had no information about my order and said you'll get a shipped notification with a tracking number but he has no idea when. I told him just to cancel my order! he replied it's been to long. So I called my Credit card company to dispute the charge but what about the interest?? This company obviously has gotten too big. This is completely unexceptable. It's been almost a month and they have no info of my order. They expect people to wait and wait....... unexceptable!
Business Response
Date: 01/08/2025
Hi *********. Thank you for your message. We have canceled order CD2412112218980-7345C. You should see $225.95 returned to your account within 5-10 business days.Initial Complaint
Date:01/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of Transaction: 12/7/2024 Amount Paid: $205.95 On 12/7/2024, I purchased a variety of 15.signature bags of gourmet popcorn from Double Good for $205.95. At the time of purchase, the company committed to providing a delivery of the bags of popcorn between 12/24/24 - 1/3/25.Unfortunately, the company has failed to fulfill its commitment. Specifically, I have not received the products I was promised. As a matter of fact, the popcorn has not even been shipped and it is currently January 3, 2025. I have attempted to resolve this issue by contacting customer service via email. However, the responses from Double Good have been unsatisfactory. They said that per their policy, if the order is not canceled within 24 hours of purchase, then no refunds can be issued.Desired Resolution:I am seeking a full refund of the bags of popcorn, shipping fees, and applicable taxes. In addition, I am also seeking an explanation for the failure to meet the agreed-upon terms.Additional Information:I am happy to provide supporting documentation, including receipts, communications, and any other relevant materials, to assist in facilitating a resolution.Thank you for your attention to this matter. I hope the BBB can help mediate a resolution that is fair and timely.Business Response
Date: 01/06/2025
Hi Tawonia. Thank you for your message. This is not the experience we want for any of our customers. One of our agents reached out to resolve the issue by canceling and refunding order TQ2412080248508-7897C.Customer Answer
Date: 01/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:12/20/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed online order 12/12, delivery window was til 12/27. never got confirmation email. They stated it was their mistake to not send email.Checked today & delivery window 12/30 - Jan 9th...what!!! 1 month?Confirmation email was never sent & so I missed cancelation window.They will not cancel order, even if not shipped. Not shipped, no tracking info etc Why can't they cancel order!Business Response
Date: 12/23/2024
Hi ****. Thank you for reaching out. I have canceled your order as a 1-time courtesy. You will receive a refund back in the amount of $45.57 to your original form of payment within 5-10 business day. We appreciate your business.Customer Answer
Date: 12/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
Date:12/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered from Double Good on Oct 26, 2024 and paid $48 nearly $50! Youd expect them getting 50% of the profits theyd be a reliable company but no. They steal your money, your kids money, and make it a scam. I was supposed to get my package by Nov 5-15 its now Dec 1st! I gave them the benefit on the doubt when I really shouldnt have. Its been stuck in IL with 0 progress just the label created I need answers cause this is absurd. I order things from overseas and they get here quicker than this company!!Business Response
Date: 12/02/2024
Order # RG2410262058311-6337
Thank you for bringing it to our attention. This is not the experience we wish to create for any of our customers. I reviewed the order information and didnt find where you reached out to us to look into the status of your order. However, we would like the opportunity to rectify this situation and help make it right. One of our customer service agents will be reaching out to you asap.
Initial Complaint
Date:11/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive participated with other fundraising organizations selling popcorn. Double Good is a sham. 1.4oz bag for $20.00. Is robbery. I would never advise any organization to support this company when there are other companies providing higher quality, better tasting, and certainly higher integrity in their transparency. To pay $80+ dollars for the equivalent of $6.00 of popcorn volume. Is beyond a rip-off.Business Response
Date: 11/18/2024
Thank you for bringing this to our attention. Its unfortunate to hear that you were not satisfied with your purchase. We stand behind our products, cost, and the ultimate reason, doing something good for the communities. We appreciate you for being a valued customer.Initial Complaint
Date:10/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My child participated in a fundraiser with Double Good. She did not receive credit from all of her supporters. When I reached out to the company I was told the supporter made their purchase through the consumer website and my child would not receive credit for the purchases. I didn't even know they had a consumer website, I thought it was strictly for fundraising. Our supporters clicked the link we were given but were somehow misdirected to the consumer website. I have been going back and forth with customer service for days about this. The company is trying to keep the fundraising funds for a profit. I thought this was a reputable non profit organization but it appears to be a scam.Business Response
Date: 10/28/2024
Hi **** Thank you for reaching out. We at Double Good aim to provide the best customer experience possible. Upon investigating the situation, I did not find any communication from you regarding the fundraiser not receiving credit from the supporter's purchases. Our platform is primarily for fundraising, however, we do have the option for a consumer to purchase popcorn directly from our site without supporting a specific fundraiser.
At this time, we are unable to transfer purchases made through our consumer site. Per our terms and conditions, cancelations are should be requested within 24 hrs. In a case such as this, we can possibly cancel and refund the order when the purchase does not go to the intended fundraiser. Please have your supporter(s) reach out to our customer service team to further assist.Initial Complaint
Date:10/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased 4 bags of popcorn from Double Good fundraiser on 10-10-2024. The items pictured did not show weight or volume. I received the items on 10-15-2024, the bags of popcorn are the size of a small bag that cost a dollar at any store. This is outrageous how a company can pray on the kidness of family members and friends that want to support children with this fund raiser. If I knew how small the bags were I would of passed.Business Response
Date: 10/25/2024
Thank you for your comments. We pride ourselves on creating mouth-watering products that support our communities. Our award-winning flavors make fundraising a joy. The quality of our popcorn and its cost is something we do not take lightly. We appreciate you for your support.Initial Complaint
Date:10/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3 Aug 24, I placed an order with Double Good for popcorn for $24 in support of a cause.The popcorn ordered was never delivered. ********* customer service, who said the cause was responsible for delivery, but they could not provide a contact to inquire with. They also said they could neither deliver not refund. I placed the order with and paid Double Good, not anyone else. They are ultimately responsible for delivery or refund. I will accept either. Blaming an unidentified third party is unacceptable. Accepting money and not delivering is fraud.Business Response
Date: 10/14/2024
Hi ****. Thank you for your message. Your order SN2408032306819-5463 placed on 8/3/24 was a Donate Joy order which was selected during checkout. When this option is selected, the customer does not received ********************** directly. Our donation program is for youth educators and healthcare workers nationwide. We ship these orders in bulk directly to these groups rather than to you personally. Per our terms and conditions, refund requests needs to be submitted within 24 hrs of purchase.Initial Complaint
Date:10/09/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My order was placed 09/17/24 with an estimated delivery date of Sept 26 thru Oct 8. I received an email confirming my order, also indicating a label was created for *****, on 09/24/24, with tracking number ************. I've tracked the order since 09/18/24, and as of today, 10/09/24, the order still has not shipped. I would like my order shipped asap, or REFUND MY MONEY asap. I've attempted to contact the company thru a form they have on line - it does not work - you cannot submit the information. Their automated bot only provides what I've received thru email - confirmation and tracking history. I've paid for a product and the company has not delivered the item(s).Business Response
Date: 10/11/2024
Hi Risha. Thank you so much for bringing this to our attention. After investigating the issue, I see that your inquiry was resolved by one of our customer service agents on 10/10/2024. Per FedEx delivery tracking, your order is in transit and on it's way to you. If you have any further issues. Please reach out to us at [email protected] and one of our agents will be happy to assist you.Customer Answer
Date: 10/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22404097, and find that this resolution is satisfactory to me.
Sincerely,
Risha JacksonInitial Complaint
Date:10/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged $44.33 on my Apple Card when I never ordered anything from this companyBusiness Response
Date: 10/04/2024
Hi Scott. Thank you for bringing this to our attention. Per the correspondence with one of our agents, you acknowledged that you found out who placed the order on your card. We appreciate you working with us in the attempt to resolve the issue.
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