Reviews
Customer Review Ratings
Average of 94 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromKaawaloa K
Date: 01/16/2025
1 starKaawaloa K
Date: 01/16/2025
Participated in a friends daughters fundraiser. I was sent the link - I live in **, they live on the continent. NO WHERE DID IT SAY UNABLE TO DELIVER TO HI. Order should have been here at least by second week of ***. It is now JAN 16; I received another "delayed" email .. I believe it may be the third one. I have asked repeatedly for them to refund. The response was "we already paid out to the fundraiser person". Okay... but what does that have to do with me not getting the product. I have asked them repeatedly to get approval from management since this is a them issue. Nothing. I am disappointed in this company and clearly the product...since I don't have any of them.
Double Good, LP
Date: 01/24/2025
Thank you for bringing this to our attention. This is not the experience we wish for our customers to have. Upon investigating, your order was delivered by **** on January 20, 2025.Review fromDanielle D
Date: 01/09/2025
1 starDanielle D
Date: 01/09/2025
Still haven't received the popcorn after a month. Reached out to them and 2 deadline dates have come and gone. Highly expensive for $1 size bags! Would love to tell you how it tastes but still haven't received my order. This was for a fundraiser at my granddaughters school. Way to drop the bag Double Bad. Hopefully the team gets the money coming to them.Double Good, LP
Date: 01/24/2025
Hi ********. Thank you for bringing this to our attention. This is not the experience we wish for our customers to have. Upon investigation, it appears that your order was delivered by USPS (DHL) on 1/14/25. Let us know if your order wasn't received.Review fromDarren W
Date: 12/25/2024
1 starDarren W
Date: 12/25/2024
Terrible rip off. Using peoples sentiments to help with kids sports. You end up getting ridiculously over priced pop corn in 3-5 weeks. Terrible company. Do not waste your money on this rip off.Double Good, LP
Date: 01/24/2025
We appreciate your business, ******. Thank you for your candid feedback.Review fromChris M
Date: 12/05/2024
1 starChris M
Date: 12/05/2024
Ordered 3 weeks ago to help a friends school charity. NEVER AGAIN. Try and get any customer service. All emails are "No Reply" you go to their site you get a bot. No customer service at all. Three weeks and they haven't even shipped!....for overpriced popcorn!Double Good, LP
Date: 12/06/2024
Hi *****. We appreciate you sharing your experience.
Re: Order placed on 11/19/24.
Thank you for your response. Per my message on ****, The delivery window from December 5 - December 17 was provided to you when the order was confirmed. Orders can be canceled and refunded up to 24 hrs after purchase. One of our agents has contacted you via email. If the email isnt in your primary inbox, please check your spam/junk folder.Review fromSusan R
Date: 11/07/2024
1 starSusan R
Date: 11/07/2024
I received my order today. 4 bags plus 2 plastic packaging air bags fit into a box approximately 9 x 9 x 14. Price before taxes and shipping was $43. Child's sales total only went up by $28 after my purchase, so I have to question the company's integrity. I will never buy from this company again. The bags are ridiculously small and then you pay 8.95 shipping for less than 13 oz. of popcorn. This company is taking advantage of people's desire to help kids to make sales. Yes, the school gets 1/2 of the cost. But that means DoubleGood is STILL getting $6 for a 3.14 oz bag of popcorn, which is horrible for prepackaged product. The product is mediocre at best. The order page doesn't tell you the weight of it, although I did go back and find where it says each bag contains approximately 5 cups of popcorn. There is only a picture of the bags of popcorn with nothing to compare them to. Technically not wrong, but certainly playing every game in the book. The "store" for the school is open for only 1 week, to add extra pressure.They play the customer for everything they're worth. I can't understand how they can have an A+ rating with the Better Business Bureau with such low ratings. I guess it's because they play games and follow each loophole in the law. Legally, they must be okay, but morally, I would say this company is not. I should have followed my instinct and just written the school a check.Double Good, LP
Date: 11/08/2024
Thank you for bringing this to our attention. Its unfortunate to hear that you were not satisfied with your purchase. We stand behind our products, cost, and the ultimate reason, doing something good for the communities.
We tested different timelines for our Online Pop-Up Stores and found that 4 days led to the most success. It gets the fundraiser done quickly, increases a sense of urgency and excitement, and reduces procrastination. We appreciate you for supporting the school in their fundraising efforts, and for being a valued customer.Review fromBrent G
Date: 10/26/2024
1 starBrent G
Date: 10/26/2024
I bought $80 worth of Popcorn which included shipping of $10. I received the box of six bags and could not believe how small the bags were. This was for a fundraiser for a university class. You should be ashamed of yourself all the way around. People beware is all I can say !Double Good, LP
Date: 10/28/2024
Hi *****. Thank you very much for your candid feedback and for being a valued customer. Your support is greatly appreciated.Review fromAnita G
Date: 10/26/2024
1 starAnita G
Date: 10/26/2024
I am so disappointed in my order and your company. Just received my order and cant believe I paid over 65 dollars for snack size popcorn. My daughters sorority selected to use your company for their fall fundraiser and while I thought the popcorn was overpriced, I expected to receive larger bags! I am mortified that my daughter ask family, friends, and colleagues to purchase this item. I also work at the university and will ensure our leadership is aware of my concerns!. Normally, I would silently complain about my dissatisfaction, but your company has completely taken advantage of young college student wanting to raise some money that will be used for their organization and charitable ***************** time, I will write a check directly to the *************** better! OrderDouble Good, LP
Date: 10/28/2024
Thank you ***** for sharing your experience. Your support is greatly appreciated.Review fromS. M
Date: 10/25/2024
1 starS. M
Date: 10/25/2024
We made a purhase an order for my niece fundraiser, We have been consistently trying to have a conversation concerning our order which was NEVER DELIVERED and to no avail. We ***** tried to use the chat bot and that doesnt work either. All we wanted was to get our popcorn and support our niece in the fundraiser. I guess WE WILL NEVER SEE OUR PACKAGE. I DIDNT WANT TO BELIEVE THAT we may have been ripped off. Super ***** that we cant believe in trustworthy business any longer.*.*****Double Good, LP
Date: 10/28/2024
Hello. Thank you for your feedback. We would like to make sure that you have the best Double Good customer service experience possible, however, I am unable to locate your order with the email address provided. Please respond to your order confirmation email and one of our agents will investigate to check on the status of your order.Review fromJen K
Date: 10/20/2024
1 starJen K
Date: 10/20/2024
I wish I had just donated to the charity directly. I placed an order and it was never received. Very suspicious company.Double Good, LP
Date: 10/22/2024
Hi ***!Thank you for reaching out. It looks like your original order was delivered on October 19th and left at your mailbox. Needless to say, we will be happy yo make this right for you. I see you were able to get in touch with our customer service team today. They are processing a replacement order for you today. You should receive the details on that replacement later today. Glad we were able to get this resolved so quickly.Review fromBrittany T
Date: 10/20/2024
1 starBrittany T
Date: 10/20/2024
I also feel very upset by how much I spent versus what I received. I would much rather just give kids direct donations. This is ridiculous.Double Good, LP
Date: 11/01/2024
Thank you ******** for you feedback.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.