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Business Profile

Apartments

Ginger Ridge Apartment

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have no idea who owns this property but the people thats managing it are biased and they discriminate against different people! I have been harassed, stalked, and even poisoned almost living in this facility and I complain and no one does anything. They favor certain residents thats been there longer and dont make them follow rules while writing other up for the same thing. There is mold growing in these apartments and they tend to rent out the non-remodeled apartments to the people on section 8 while others live in completely remodeled buildings. My ceiling has been leaking for 3 years, they wont fix the leak but they come and tear out all the black drywall after its been molded and put up fresh drywall and paint over it while it still leaks on the inside of the wall. They do this every couple of months. The staff in the office is completely rude and unhelpful! The rent keeps increasing and they charge you for thing without your knowledge. I think something illegal is happening here and the staff has everything to do with it bc cars and home are being broken into and they have cameras and 24/7 security but never seem to know anything! This place needs to be investigated bc they are doing wrong things to minority people and the people cant do anything about it especially when its so hard to find a decent place to live as it is! There is more but its only so many characters remaining. Please Help! Please! Im begging you! Send the health department! They also let dogs use the bathroom all over the place and no one picks it up and kids play outside in these areas!

  • Initial Complaint

    Date:08/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They had me to come from another state to apply for and apartment that they said just became available 7/01/22 and I came and applied 07/05/22 and had to have my family keep coming back and forth to give them all documentation and I have sec8 so they signed my voucher and then failed the inspection and wouldnt let sec8 inside when I called them they claim the unit needed carpet then I had a friend who is managing maintenance department said that someone was still living in the unit so now my time is running out on my voucher and they is wrong for lying and posting a unit thats not available and giving me different stories and reasons and dates when my son needs to be stable so that he can get into school also

Ginger Ridge Apartment is NOT a BBB Accredited Business.

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