We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pharmacy Delivery

Affinity Pharmacy Care LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pharmacy Delivery.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** pushed me to switch from my local pharmacy to affinity. They have not included medications, mostly my PRN for headaches due to a brain tumor, messed up the dosage on my seizure meds. Discontinued one of my heart failure meds, I am trying to get in to see my cardiologist but in the meantime Ive put on almost 20 lbs of fluid. Several times they have sent me warm insulin and when I called to complain was told it was still fine to use but my glucose numbers still went up with the warm insulin. I contacted my local pharmacy this morning to transfer it back, but because it was just filled with warm insulin my ******** wont pay to replace it.

  • Initial Complaint

    Date:09/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Affinity was supposed to deliver all medications to my home, but some havent arrived and I have been out of a crucial medication for 9 days. I called them several times last week and even left a message, but no one called me back until today.I received a call back from *******, who told me the medication was shipped nine days ago. I told her I didnt receive the medications. I also told **************** called her company several times and even left a message asking when the medications were coming. ****** became very rude when I asked if she could confirm again, if the medications were coming soon. She replied she had already told me the information and said Im not repeating this again. I was so surprised at her rudeness, I asked for her manager, but she said no was there except for her, and besides she is the owner of Affinity.I told her I would like to cancel all my prescriptions with them after receiving this current batch, which she said was sent out on August 29. She replied she would try to stop the current delivery! I asked her again, if she could keep the current delivery, because I need these crucial medications and cancel all future prescriptions. When I asked her again she saidwhat did I just say. Affinity is difficult to reach on the phone, they are rude when you do speak to them and worst of all, they are not consistent with the delivery of crucial medications.

Affinity Pharmacy Care LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.