Complaints
Customer Complaints Summary
- 7 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered ball February 7th 2025. The description said this was a limited edition ball and each ball would be numbered. The ball is not numbered and there is no certificate either showing that it is a limited edition ball. This was a saquon *******. Hamster Industries or big time bats does not respond to an email request or using the phone number provided by the Better Business Bureau this is an old number. Please contact us immediately to help resolve this issue. Thank you ****
Business Response
Date: 04/03/2025
Hi ****, I'll remind you of our communication that's attached. We put certificate cards in the boxes that contain a football. I understand you cannot find the card with the limited edition number on it. We will mail you out replacement cards.
Customer Answer
Date: 04/06/2025
Complaint: 23146400 ball shown in the advertisement has the words limited edition and under limited edition it shows the number of the ball. For example one of 2024 also did not receive a certificate of authenticity
Sincerely,
******* ********Business Response
Date: 04/07/2025
H ****,
Yes, we will be re-sedning you the certificates of authenticity. Again, they were included in the boxes with the shipment. I cannot speak as to why they are not in your possession, but we will replace them for you.
Customer Answer
Date: 04/08/2025
Complaint: 23146400
I am rejecting this response because: two footballs were ordered to two different addresses. Neither have the certificate of authenticity in the Box. That is why we do not add them. Also why is the ball not numbered as shown in the advertisement
Sincerely,
******* ********Initial Complaint
Date:03/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction February 9, 2025. I purchased a case with a foot ball. During the weeks of not hearing anything. When I started inquiring about my purchase I was sent a EMPTY case. This purchase cost me $229. I want my money back. I want a return label to return their empty case. I have sent emails, left phone messages no response.Business Response
Date: 03/31/2025
Please see attached correspondence with the customer. I've also included the details of the offer that you can find on our website noting the shipping timelines and that the case and football will ship separately. Customer acknowledges receipt of the case. I have included tracking for the football below. We have a 30 day return policy. If the customer wants to send the items back, we will refund the order.
UPS Ground Saver
1ZJ74F34YW21862588This page is for a Philadelphia SB LIX Champions Team Signature Football and an Eagles Super Bowl LIX Champions display case. THE DISPLAY CASE AND FOOTBALL WILL SHIP SEPARATELY.
This football is limited to ***** individually numbered footballs.
The Eagles are Super Bowl LIX champions and have won their 2nd Super Bowl in franchise history!
This full-size football comes with the facsimile signature of Philadelphias roster. The offense, presented on one panel, features the facsimile signatures of Jalen Hurts, Saquon *******, **** *****, and the entire offense. The defense, presented on the reverse panel, features the facsimile signatures of **** ****, ****** ******, and ***** ****** among others. Get your championship football before they sell out!
Due to the limited nature of this offer we must charge your credit card for the full price immediately upon taking your order. This policy ensures we reserve a football for you. We will confirm your order by email. The ball is not game used. This ball is officially licensed by the *****. Please allow 4-6 weeks for shipping.Initial Complaint
Date:03/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed an order on 2/14/25 for the Eagles Football which was to take 4-6weeks to ship, have not heard anything from them. Email customer service and still have not heard from them. No communication whatsoever. At this point I am out $120 and have not received ANYTHING!Business Response
Date: 03/31/2025
We responded to all 3 emails (attached). The offer asked that you allow 4-6 weeks for shipping and the item is now in transit. Thanks!
UPS Ground Saver
1ZJ74F34YW53189818Initial Complaint
Date:08/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a signed *************************** bat from Hampster Industries dba Big Time Bats, in Oct. 2023. I then received a call from ************************* asking if I wanted ***** to actually sign the bat, which I paid additional money for. I was given the runaround for months until I told ********** didn't want the signature, just the bat I originally paid for, and I wanted my money for the signature refunded. I have not received either the bat or the money, so now I want all of my money back.The crazy thing is that my brother orderd the exact same bat and received it in a timely fashion.Business Response
Date: 08/20/2024
Please see attached correspondence with the customer. She did not see the refund that was processed in February. We will be sending her an unsigned bat as well.Customer Answer
Date: 08/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:04/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Transaction: March 23, 2023 I accidentally sent my refund back to you guys accidentally. When you receive it can you send it directly back to me. Im not interested in placing another order. ThanksBusiness Response
Date: 04/10/2023
Please see the attached screen shot. As we stated last week through email, we have not received any payments back from you. We sent you the refund as requested, but you did not send the funds back to us. This screen shot shows the entire payment history between your paypal account and ours over the past year. You can see the refund was sent, but no funds were sent back to us.Customer Answer
Date: 04/12/2023
Complaint: 19915823
I am rejecting this response because: You can see that I sent the fund back accidentally the same day you guys sent me my refund.
Sincerely,
*************************Business Response
Date: 04/18/2023
I do see that you sent it back now. I have attached proof of s re-sending the refund today.Customer Answer
Date: 04/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:12/14/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a item that I was told would be delivered to me by a specific date and now I'm told it won't be.Business Response
Date: 12/14/2022
Customer could not tell us who promised the bat by this weekend and when we told her it would ship on Friday she started cussing ** out. We asked her if she wanted a refund or if we could ship her a different bat to remedy the situation but she did not clarify what she wanted. She would later hang up the phone on us without any resolution. She later threatened us on social media so we refunded the order in full. Refund: Transaction Detail
Help
Transaction ID: *********** Create ARB Subscription from Transaction
Transaction Status: Refund
Settlement Information
Settlement Amount: USD (209.95)
Settlement Date and Time: 14-Dec-2022 17:45:45 CST
Business Day: 14-Dec-2022
Batch ID: *********
Authorization Information
Authorization Amount: USD (209.95)
Submit Date/Time: 14-Dec-2022 13:51:25 CST
Authorization Code:
Reference Transaction ID: ***********
Transaction Type: Refund
Market Type: eCommerce
Product: Card Not Present
Address Verification Status: AVS Not Applicable (P)
Card Code Status: Not Applicable
CAVV Result Code: Not Applicable
Fraud Score Applied: Not Applicable
Recurring Billing Transaction: N
Partial Capture Status: Not Applicable
Customer IP:
Payment Information
Card Type: American Express
Card Number: XXXX2002
Expiration Date: XXXX
Total Amount: USD (209.95)
Order Information
Invoice #: 50204
Description: Big Time Bats - Order 50204
Customer Billing Information
Name: *************************
Company:
Address: *************************************************
City: *******
State/Province: **
Zip Code: 77433
************
Phone: ************
Fax:
Email: ************************Customer Answer
Date: 12/15/2022
Complaint: 18573852
I am rejecting this response because: I did not threaten them at all, Yes I was very upset no doubt. I was wanting that bat for my husband 70th birthday party.They did not offer me a resolution other than getting something else that I didn't want and they wanted me to pay for. if they would of offered me a substitute bat that I didn't' have to pay for that would of been a solution for me and still get the original bat
Sincerely,
*****************************Business Response
Date: 12/19/2022
We did offer you a subsititue bat without a further charge. That's what is meant by substiute. Instead of discussing options of a substiute you kept repeating this was "F***ing Bull S***". We have the bats in stock now. If you want to place an order for one, we can ship it out the next day. Just email us the order number so we know to rush it.Customer Answer
Date: 12/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me,but i don't want to be charged for this Bat, since i had to spend money on a substitute Bat and paid $73 shipping to get it delivered on time for my
husband's birthday party on December 17th.
Sincerely,
*****************************Initial Complaint
Date:11/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a *********************** bat as a gift on 11/13/22. Upon opening said gift, we noticed that the end of this collectible bat was damaged/scratched. The bat does not come in a protective shipping material. I contacted the company immediately. Their phone answering machine states to contact via online. I immediately emailed and received the most unprofessional responses/excuses. I was asked for pictures, which I sent. Their response was it was normal! I responded that this collectible item is now worthless as it is not in pristine condition. They would not accept responsibility and then threw their 30 day return policy at me. Well, I responded that the item was purchased 9/27 and took a few weeks to get delivered so therefore, the time frame is now. They did not respond to this and provide instructions on how to return this subpar item. They continuously touted their merchandise and did not address my issue. My last email has not been responded to! This bat cost $150 and is worthless. They need to stand behind their merchandise!Business Response
Date: 11/17/2022
We have responded to this customer and addressed the concers that she claims were not addressed (see atatched emails). The item was not damaged in shipping. We ship tens of thusands of bats a year and understand what that might look like. The customer's complaint is about wood grain and the billet ends which we explained would be to some extent on every bat. I do not believe we can satisfy this customer, so I suggest she send the bat back for a refund.
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