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Business Profile

Heating and Air Conditioning

217 Inc.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/04/2023

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/21/2022 217, inc came to my house because my furnace was running funny and had a error code. I paid them $216.67. They supposedly cleaned the flame sensor. 12/29/2022 I made 2 calls to the service center and was told the first time that someone would call me for an emergency call and the second time I called the lady said she had no record of me calling the first time. I NEVER received a call back from anyone. My furnace was completely not working. I called them again on 1/2/2023 and they wanted $150 to come to my house so declined it. They were supposed to call me to set up an appointment on 1/3/2023 and I ended up calling them. They came out and told me it was a circuit board and it would be $800 then made an appointment for someone to come measure for a new furnace. I needed neither a new furnace or circuit board. I paid another company for a second opinion. 217, inc is now wanting $80 for doing nothing on 1/3/2023.

    Business Response

    Date: 01/06/2023

    217, Inc. came out to this customer’s home on December 21st due to the customer’s concern of the furnace’s performance. The technician did
    clean the flame sensor, as is shown in the picture attachments (see page 4 the
    before image versus page 8 the after image of “invoice-******” attachment), as
    well as recommended that the homeowner have a furnace maintenance done due to
    the condition of the unit which showed severe signs of corrosion and neglect and
    the filter was extremely dirty which will cause the system to short cycle which
    can cause future failure of components (see page 2, 7, and 9 of “invoice-******”
    attachment.) Due to all these factors, the technician performed their duty to
    notify the homeowner of the furnace’s condition and make them aware that we
    recommend replacement of the equipment.  Since the homeowner did not have a full system maintenance done, the system continued to operate in substandard condition and a part on the system failed. Our records show that our on call technician did attempt to
    call the homeowner twice but was unable to reach them. Calling for service during
    the holiday requires us to pay technicians a premium rate to leave their homes
    and families to assist customers which is why there is a higher fee. The
    homeowner declined the sooner service and instead waited for our normal business
    hours. On January 3rd the homeowner was charged $80 for the technician
    to perform the service of further diagnostics on why the system was not
    properly functioning again. After diagnostics, the technician presented the estimated
    cost to perform the needed repair of replacing the circuit board due to intermittent
    dropping of voltage to the gas valve. Homeowner declined the repair. Unfortunately, I do not
    see in any of the attachments the homeowner provided a bill paid to another
    company nor what that company’s recommendation was for the homeowner’s system.
    However, customer satisfaction is our company’s number one priority, and we
    will waive the $80 fee she had been billed for the January 3rd service.

    Customer Answer

    Date: 01/10/2023

     Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

     I have also included the invoice from the other company that said exactly what was wrong and what they did to fix it. I read in 217 response that they didn’t see a copy of the other company’s report so thought I would include it 

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