We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Air Purification Systems

Blueair, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Purification Systems.

Complaints

Customer Complaints Summary

  • 52 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the "Blue Pure 211+ Auto Air Purifier with Auto mode for allergies, pollen, dust smoke, pet dander with HEPASilent technology and washable pre-filter" on 09-21-2021. Also purchased the "Asurion 4 year Housewares Protection Plan". I have uploaded both of these documents. On 01-25-2022, I sent an email (uploaded) explaining that my machine had stopped working. BlueAir assigned me a request order that same day. They sent my instructions on returning the unit on 01-28-2022. I received the new unit and returned the faulty unit in the box the new unit was shipped in. They were great in keeping me informed of the new unit's progress thru the supply chain. I received my new unit on 01-28-2022.The same exact problem started again [with the new unit] around Christmas 2022. I started emailing on 01-02-2023 when I filled out their customer support email. I sent emails on 01-10-2023, 01-16-2023 and the last on 01-23-2023. No response to any emails other than the assigned customer support number ******. This wonderful, and I might add beautifully designed, air filter was $339.99. BlueAir allowed me to pay it off over 6 months. I love this air filter. I don't know why the 2nd unit has problems. It's off the floor, not close to any enclosed furniture, and 4" from the wall. Our 1/2gallon humidifier is on the other side of the room pointing away from the filter. I wash the external filter monthly and purchased a new interior filter on October 23, 2022 My husband has COPD and both of us have issues with trees and grass. This little titan helps us both. *****************************************************************************************************************************************I do have to admit that I did not check the BBB website before purchasing my Blue Air. After reading all the negative reviews today, many that match my issue, I think I'd like my money back.

    Business Response

    Date: 03/08/2023

    Hi *****,
     
    We have gone ahead and processed a replacement unit to be sent out to you. Apologies for any inconvenience. But unfortunately, we cannot refund you as the original unit was not purchased from Blueair directly.
     
    I hope that the new replacement unit is a satisfactory resolution to the issue. We are also happy to upgrade you to a different unit as well if that would be your preference.
     
    If you have any questions or additional concerns, feel free to reach out to me directly at ************ or by replying to this email.
     
    Best, Antonio
     

    Customer Answer

    Date: 03/08/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:12/03/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two air BlueAir HealthProtect purifiers with WiFi capabilities. The ****i was purchased from ****** on 11/23/21 and The ****i was purchased from BlueAir on 11/24/21. Nowhere in their promotional materials does it state that the WiFi can only connect with older 2.4 GHZ technology and not 5GHZ WiFi. My iPhone connects to the 5GHZ in my home and can't connect to 2.4. I began trying to contact BlueAir in early 2022 at first very unsuccessfully for help with connectivity issues, not realizing the 5GHZ problem. I filled out forms on their website and left voice messages. No one responded. Finally, in July 2022 I wrote a direct email and was connected to tech support who explained that 5GHZ WiFi is a continual problem for them. ** from Tech support wasn't able to help. Over several months I continued to reach out for a solution and was told they would refund for the one I purchased directly from BlueAir. However, that didn't happen. I am unable to use either because I can't connect through WiFi and can't control the panels manually. Their delays was to run out the warranty period. Very unprofessional.

    Business Response

    Date: 12/05/2022

    Hello *****,

     

    Apologies for the inconvenience. I have gone ahead completed the refund for your unit purchased directly from Blueair and you should receive back to your card within 3-5 business days.

    As we never received funds for the unit purchased from ****** I cannot refund that unit. I apologize for any convenience this may cause. Please let me know if you have any additional questions.

    Best, Antonio

     

     

  • Initial Complaint

    Date:11/18/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found four (4) Fraudulent Charges by Blueair, **** ******* ** on my SunEast MasterCard. I never heard of Blueair until the charges showed up during my reconciliation on my November 3, 2022 Credit Card Statement.1. 11.6.2022 $160.00 2. 11.01.2022 $179.99 3. 10.26.2022 $269.99 4. 10.22.2022 $159.99 for a total of $609.97 Also file Disputed Charges Claim with SunEast. Went to the web to search and found their website and saw there were other people claiming the company fraudulently charged them. Any assistance that you can provide would be appreciated. Thank you for your attention. *******

    Business Response

    Date: 11/20/2022

    From: ***************************
    Sent: Sunday, November 20, 2022 3:03 PM
    To: *********************
    Cc: Better Business Bureau <**********************************************************************************************>;*********************** <**************************************************>
    Subject: BBB Complaint 18436238

    Hi *******,

    I am sorry to hear about your recent experience.

    Typically our process is we ask cardholders who experience fraud to contact their bank or credit card directly to dispute the charges since we are not originators of the transaction.

    Once your card company confirms the dispute you will automatically be refunded for the charges.

    If for any reason your credit card is unable to return the charges please let feel free to reach back out and we will assist you further in resolving this issue.

    Best, *******

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The air purifier ceased working in less than a year. I have emailed Blue Air on numerous occasions about getting a replacement Blue Air Purifier, since I'm under warranty. However I cant get anyone to respond via phone nor email.

    Business Response

    Date: 12/05/2022

    Hello ******,

     

    Apologies for any delay or inconvenience.

     

    I reviewed your customer account and I see that we replaced the unit on 11/14 and replacement was delivered on 11/17. See tracking details below and let me know if you still need any additional assistance. Thank you for your patience.

     

    Best, ANtonio

     

    UPS Shipment Tracking Information

    Destination Address:
    *********** ** 63112
    *************
    TrackingNumber: 1ZY2286A0301743846
    Shipping ************ Ground
    Date Type Address Signed For By
    11/17/2022 Delivered
    *********** ** 63112
    ************* RAY

  • Initial Complaint

    Date:10/31/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ordered 2 pre-filters from them, they shipped them through **** but I never received them:Order Placed Sep 16, 2022 Order Number CA100053167 I attempted a few time to contact them (even opened a request on their website) but received zero answer, nothing, completely silent from their side.

    Customer Answer

    Date: 11/10/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:10/30/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two units from Blueair on October 2, 2022. The ****i and ****i Dust Magnet. They both arrived on October 7, 2022. The same night I opened both units and realized they were both used and packaged up to be sold as new. I am immediately sent a complaint and a request to have a new units sent to me. I sent photographs and video attachments. I also requested that the used units that had been sent be picked up. I did not purchase used or refurbished units. A Zendesk request notice was sent to me for each complaint. And I never heard back. On October 23, 2022, I requested an update on the request. Again to no avail. I need help and resolving this matter. I simply want them to pick up the used units they sold me as new and send me new units. Attached are the photographs I sent them copies of my communication and the tracking information.

    Customer Answer

    Date: 11/13/2022

     
    Complaint: 18334772

    I am rejecting this response because: I received a new ****i replacement. This unit is also used. Right off the bat the plastic bag and is torn and dirty, the power cable is loose and dirt. The legs again show wear, theres dirt underneath the area they s**** in. I didnt open the whole unit all together because I dont want to thing in my house. I just want a refund. 

    Sincerely,

    ***************************

  • Initial Complaint

    Date:09/12/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had the most frustrating ordering experience with Blueair last week, regarding Order #US100807468 my debit card kept having problems being accepted. Eventually on the bank end, it was fixed. But on Blueair's end, an agent told me the order didn't go through. This process was so frustrating and stressful! I was okay with this, but it did process and was shipped the Protect ****i and received it on Saturday. The unit worked great for 3 days, then today it began to malfunction and not work correctly. The ******** sensors were not responding to pollutants anymore, and the Wi-Fi completely bricked on itself. I did the troubleshooting suggestions, and it still would not work properly. This evening, I submitted a return request and was emailed a label to ship it back **** return number 1Z2349EW9010269174). The box is too large to take to a *** drop-off location by myself, and if I want a pickup I would need to pay *** $20! That is unacceptable. I would like to request that Blueair schedule a pickup at my address: ********************************************************* for Wednesday, September 14th. Also, due to all the stress with ordering, I would like to request that Blueair refund the total purchase of $349.79 to my debit MasterCard ending in **** as soon as possible! This item was expensive and immediately had problems, the lack of support and confusion about the order was very unprofessional. If it's possible to refund before it's back at the returns center, I would like to request that to be processed. Thanks for your time and understanding.

    Customer Answer

    Date: 10/13/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:09/12/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Through the Blueair website, I ordered a filter for my Blue 211+ air purifier on 8/7/22 (Order Number US100788439). The total cost, including tax, was $64.19. I received a filter that did not fit my air purifier, and returned it via *** (prepaid by Blueair) on 8/11/22. It was received at Blueair's dock on 8/15/22 (Tracking Number 1Z2349EW9003125681). I have contacted Blueair multiple times through their website about my refund of $64.19, and have received nothing but an automated reply each time, saying "Your request (******) has been received and is being reviewed by our support staff." As of today, nearly a month later, no other response nor a refund has been received.

    Business Response

    Date: 09/19/2022

    Hi, Apologies for any inconvenience. You have been refunded $64.19 and you should see the funds in your account within 3-5 business days.

    Best, *******

  • Initial Complaint

    Date:08/09/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a brand new 211+ unit directly from Blueairs website and it was shipped to my house, when I opened the box inside was a used unit with an RA# slip with someone elses name on it and the unit was clearly used and dirty, Ive emailed several time and called several times to try and rectify this problem, no answer what so ever! After 2 weeks of trying to get ahold of anyone in this company I decided to return the product, I went through theyre return steps on their website but I cant seem to receive a RA# with the return slip they are providing! I need this RA# ASAP they wont refund me for someone elses used junk that they sent me!

  • Initial Complaint

    Date:08/06/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two smoke stop air filters on July 9th 2022 as they were on back order and shipping was slated for the end of July, it is now August 6th and it has been one week since I submitted a request to find out where is my order to no response. If you go to the website and search for these filters they are no longer on back order so where are they? I don't even know if I can order because I don't want to be charged twice for 4 ************* with smoke season here in Washington reaching its worst on Sunday and they are closed until Monday makes this beyond unacceptable and shows how little I matter as a customer. I want this issue resolved ASAP my order number is US100771806. My customer service request number is ******

Blueair, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.