Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on a filter subscription that I have tried to cancel on their website. They offer no way to cancel subscription. Their links to cancel take you to newsletter sign *** or random half finished web pages. I would like my subscription canceled.

  Business Response

  Date: 06/16/2025

  Thank you for bringing this to our attention. We’ve gone ahead and canceled your filter subscription and have reached out to you directly to confirm. We’re sorry for any frustration caused and appreciate your patience as we work to improve the online experience. If you have any other questions or concerns, please don’t hesitate to reach out to us directly. We’re here to help.

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am signed up for the filter subscription and I received an email stating that my credit card information needed to be updated. When I first tried to update it, the website wasn't allowing me to login. Then, a couple weeks later, when I logged in, it was still preventing me from updating it. The information actually looks accurate and I keep seeing a pending charge on my card and then it goes away and I get an email saying that I need to update it. I try to use their chat feature to get help but it just routes me in circles to what I have been already trying to do. There is no customer service number to call to talk to anyone. So I am stuck in payment purgatory where I am not able to update my card to their standards and I can't talk to anyone about it.

  Business Response

  Date: 05/12/2025

  Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced while trying to update your credit card information on our website. We will reach out to you directly to assist with updating your card information. Our team is committed to resolving this issue promptly and ensuring that your subscription remains active without further interruptions.

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a subscription for air filter replacements that would be processed and delivered on a certain time basis. I tried to logon to cancel the subscription and could not. After chatting, talking to them and emailing them, they apologized and said their website was undergoing technical upgrades. I asked them to please cancel the subscription and was told no, but after persisting, they assured me they would. I received an email that the filter was being processed and ready to ship and again I contacted them b/c I could not get into my account. Initially I was told it would be canceled and then they said they could not again. Their site has been down for @ ***** days. My last email is that it has processed and they cannot cancel, even though the charge is pending on my card. Now they are going to just ship it anyway. I spoke with ****** who said that what they are doing is illegal and I can dispute it after they charge my card.

  Business Response

  Date: 04/21/2025

  Thank you for bringing this to our attention. Understanding how important it is to have control over your subscription and the ability to manage it seamlessly, we regret that our website's technical upgrades prevented you from canceling your subscription and caused confusion regarding the status of your order. This was not our intention, and we are committed to resolving this issue promptly. A full refund for your purchase has been processed, and you should see the credit reflected on the card used for the purchase shortly. Your patience is appreciated, and we are working diligently to prevent such issues in the future. If you have any further questions or concerns, please do not hesitate to contact us.

  Customer Answer

  Date: 04/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I received a refund credit and an email stating that I do not need to return the filter that reportedly has been shipped.  Unfortunately, I received a different email shortly after that email stating that it could not be canceled and that I would need to return it before getting a refund.  I assume that this was an error, as I did receive the refund as indicated by the first email and have yet to receive the filter.  Barring any further issues, I am satisfied with the refund and trust that this case has been resolved.
  
  Sincerely,
  
  Arthoen Wolf

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently spoke with Blueair on chat regarding my 211i max air purifier. I purchased it on February 16, 2024 so I am just outside of the one year warranty and I did not register for an extended warranty. The fan constantly speeds up and slows down and does not run normally. This issue was also happening during the warranty window as I explained in that chat. I have cleaned the sensor, done a factory reset, and troubleshooting as instructed. The person I spoke to on chat told me to send videos and the unit information for a replacement. I then emailed videos, pictures and information and received a response that they would now not offer a replacement. I'm confused why I was told to document and do the leg work only to be turned away.

  Business Response

  Date: 04/04/2025

  Thank you for taking the time to share your feedback regarding your recent experience with Blueair. We sincerely apologize for the inconvenience and frustration you encountered while contacting us regarding your 211i Max. We value your feedback and are committed to resolving this issue to your satisfaction.

  We reached out to you today to inform you that we have placed an order for a replacement unit under warranty. Your new unit is on its way, and you should receive a confirmation email shortly. We hope this replacement will meet your expectations and provide you with the high-quality air purification experience that Blueair is known for.

  Thank you for giving us the opportunity to help make this right.

  Customer Answer

  Date: 04/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:02/20/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint concerns a complete absence of customer service from ********************, maker of Blueair air purifiers.I have been a Blueair customer since 2001. I currently own 2 air filters, one purchased in 2019 and the other in 2021, and I use Blueairs filter subscription service. I have previously spent several hours dealing with problems related to their subscription service.Recently the air filters have been shipped in just one insubstantial box and arrive damaged to some extent. The last one I received in early December, costing $74.28 (order number SO-************), was crushed in spots around the perimeter, so that dirty air could be pulled directly into the motor rather than having to pass through the filter.I contacted Blueair via their site on December 7 and included 5 photographs; the site stated that the message was received and that I would be contacted soon. I contacted them again on January 15 via their site and received the same message. I contacted them directly by email at ******************************* on February 10. Ive received no reply.I am not willing to risk ordering filters that may arrive damaged and with no recourse.I rarely complain about defective products and have never before reported a problem to the Better Business Bureau. Blueairs complete indifference to their customers, however, is unacceptable.Thank you for providing this service to consumers.

  Business Response

  Date: 02/21/2025

  Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced with our service and products. We deeply value your loyalty as a customer since 2001 and regret that we have not met your expectations on this occasion.

  We understand your concerns regarding the damaged air filters and the lack of response to your previous communications. We have reviewed our records and can confirm that we responded to each of your messages, but it appears that our responses may not have reached you. We apologize for any confusion this may have caused.
  

  To resolve this matter promptly, we will reach out to you directly today to ensure that your concerns are addressed and that you receive the support you need. We are committed to making this right and restoring your confidence in our products and services.
  

  Thank you for bringing this to our attention. We appreciate your patience and understanding as we work to resolve this issue.

  Customer Answer

  Date: 02/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  On Friday, February 21 I received a call from **** at Blueair who said that they had tried to contact me three times by email; after I said that I had received their emails until I contacted them about the damaged shipment, that there was nothing in my spam folder, and that I have not had any trouble with my email, he said he would look into the problem on their end. He said he would refund the cost of the damaged filter; that was posted to my credit card on Sunday, February 23, He said that they would send a replacement filter at no cost; I received that filter on Wednesday, February 26. He said that  all future shipments would be double boxed; the filter I received was not double boxed but was not damaged. I received an email when that filter was shipped. Thank you again for helping me to resolve my dispute with Blueair.
  
  Sincerely,
  
  ********* ****

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am filing this complaint regarding Blueair, a company with which I have a filter subscription. Recently, due to what Blueair's customer support described as a "technical glitch," I was charged for two back-to-back filter orders. Each order totaled approximately $82 after taxes.Upon noticing the duplicate charges, I promptly contacted their support team. Despite their acknowledgment of the error and assurance that they would attempt to cancel the orders, they informed me that the orders were already being processed and could not be canceled. They suggested I accept the packages and initiate a return process after delivery, but this creates significant financial hardship for me.These charges were withdrawn from my account, impacting my ability to cover essential expenses such as rent. While the representative explained that the charges were pending holds, the funds are no longer available in my account. This situation has caused undue stress, particularly as I cannot afford to wait for a lengthy return and refund process.I find it unacceptable that the company lacks proper safeguards to prevent duplicate subscription orders, especially when such errors directly affect customers financially. Furthermore, their inability to promptly cancel these orders, despite the evident error, demonstrates poor customer service and systemic inefficiency.***** ****** also said he would personally send me an update by the end of day 12/2/2024, which was a lie. I believe customers deserve better service and accountability, especially when the fault lies entirely with the company. Thank you for addressing this matter promptly.

  Business Response

  Date: 12/03/2024

  We are deeply sorry to hear about the recent experience with your recent filter subscription orders. We understand how frustrating and stressful this situation has been for you, especially given the financial impact it has had. We want to assure you that we have thoroughly investigated the issue and confirmed that both of the orders were successfully canceled before they shipped. You will not need to return anything for a refund, and the charges have been reversed. The funds should be available in your account shortly.
  
  We sincerely apologize for the technical glitch that caused this error and for the lack of timely communication from our team. We are taking steps to ensure that such issues do not occur in the future and to improve our customer service processes. Thank you for bringing this to our attention, and we appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to reach out to us directly.

  Customer Answer

  Date: 12/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:08/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blueairs website previously listed that replacement filters were on sale at a 25% discount. When I went to checkout the sale price was not reflected in the cart. I started a chat via blueairs website and representative told me that there was a limit of 1 filter for the discount. I asked where it shows that on the website and she could not answer my question. She told me she would get an answer and follow up with me later that day via a phone call. I never received a phone call back and I believe they should honor their sale price despite them not showing and volume restrictions on their website. I have proof of the listing at original time of sale, and also the chat dialogue with the Blueair representative.  

  Business Response

  Date: 09/09/2024

  Thank you for taking the time to share your feedback regarding your recent experience with Blueair. We sincerely apologize for the inconvenience and frustration you encountered while attempting to purchase replacement filters at the advertised discount. We understand how important it is for our customers to receive clear and accurate information, and we regret that our website did not reflect the sale price in your cart. Additionally, we apologize for the lack of follow-up from our representative after your chat session.
  
  Please be assured that we value your business and are committed to making this right. On August 23rd, we sent you an email confirming that we would honor the deal for the three filters you were trying to purchase. We will be reaching out to you directly to ensure that you can take advantage of this offer and complete your purchase without any further issues.
  
  Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to improve our processes and provide a better experience for all our customers.

  Customer Answer

  Date: 09/12/2024

   
  Complaint: 22192012
  
  I am rejecting this response because: I still have not been contacted. 
  
  Sincerely,
  
  *** *******

  Business Response

  Date: 10/24/2024

  Thank you again for your patience and for bringing your concerns to our attention. We sincerely apologize for the frustration and inconvenience you experienced with your recent purchase attempt on our website. We also regret that you did not receive an initial follow-up call as promised.

   

  We want to reiterate that we value your business and stand committed to resolving this issue. On August 23rd, we sent you an email confirming that we would honor the deal for the three filters you were trying to purchase and have yet to receive a response from you. We attempted to follow up with you via phone on September 9th, but the call was disconnected before we could assist you further.

   

  We are actively trying to reach out to you again via email and phone to get your order placed. Thank you for your understanding and for giving us the opportunity to make this right.

  Customer Answer

  Date: 11/04/2024

   
  Complaint: 22192012
  
  I am rejecting this response because:
  I would like to reopen this complaint please. I have reached out to the company to try and resolve this issue but yet again they were trying to charge something different than what was listed on the website. Please let me know what other information you need from me.
  
  22192012- Blueair, Inc.
  

  
  

  
  Sincerely,
  
  *** *******

  Business Response

  Date: 11/15/2024

  We have attempted to resolve the issue with Mr. ******* on multiple occasions and our requests for contact have gone largely unanswered. We are reaching out again and providing the requested filters free of charge as a courtesy for the experience that he had. We only need to confirm his shipping address to get the relevant orders shipped to his correct address. 

  Customer Answer

  Date: 11/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:04/23/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First - the reason I cannot say that this issue was within one year is that I have been trying to resolve it since 2022, when I purchased a replacement filter for a Blue Pure 211+ air purifier that did not fit my unit. I purchased the filter from National Allergy, but after providing them with multiple pictures and measurements they could not figure out the problem. They contacted Blueair, and despite their being copied on multiple messages, they did not respond. National Allergy finally agreed to refund the purchase price of the filter, but not the cost to ship it back. I shipped it back and pursued the issue by contacting Blueair directly as I have a fully functional unit but cannot replace the filter. After several attempts I finally got an answer in October, 2023 that the unit had changed. The model number was still the same, so there is no way I would have known that. The operative part of the filter was still the same, but the base section (which was also the filter on mine) had changed such that the base could be replaced on the same top section I have, and that I could purchase filter inserts for it. The customer service person I spoke to on the phone offered to replace the base at no cost and I could purchase the filters. I was very pleased to have an answer as I also felt replaceable filters were a much better design. I was told someone would reach out to me to coordinate shipment information but nobody did. I sent a couple of follow up e:mail messages to ****************************************** with my telephone number and nobody responded.

  Business Response

  Date: 04/24/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you've experienced in trying to resolve the compatibility issue with your Blue Pure 211+ air purifier filter. Your feedback is invaluable to us, and we deeply regret any shortcomings in our communication and service.
  
  Upon receiving your complaint, we immediately investigated the matter and reached out to you directly to address the issue. We understand that despite your efforts since 2022, the resolution process has been far from satisfactory. We were glad to connect with you on 4/24 and send out the replacement part needed for your unit. We are hopeful to have provided you with a satisfactory resolution. Our aim is to ensure that you can fully enjoy the benefits of your Blue Pure 211+ air purifier without further hindrance.
  
  We acknowledge the importance of effective communication and timely responses in resolving customer concerns. Rest assured, we are actively reviewing and improving our customer service procedures to prevent similar instances in the future. Should you have any further questions or require assistance, please don't hesitate to contact us directly via email at ******************************* or by phone at **************. 

  Customer Answer

  Date: 05/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged my credit card and I've never done business with them. My bank said they attempted numerous charges for varying amounts and only one charge was allowed through. I called their customer service and the representative said I should just dispute the charge through my bank because they can't issue a refund. No further questions or verifications, only, "dispute the charge and my bank will handle it" Clearly this business is involved in some type of shady credit card processing gimmick.

  Business Response

  Date: 03/04/2024

  Thank you for bringing this matter to our attention. We can see that you contacted us on February 27th to inform us that your credit card info was stolen from a different merchant and later used to make a purchase through our site. We apologize for the inconvenience you have experienced regarding the unauthorized charges on your credit card and we take matters of fraud very seriously. During your contact with us, you mentioned that you had already notified your credit card company.
  
  We commend you for taking swift action by alerting your credit card company, and we will fully cooperate with them to facilitate the resolution process. Once again, we apologize for any distress or inconvenience this situation has caused you, and we are committed to working diligently to reach a satisfactory resolution.

• Initial Complaint

  Date:02/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charged my credit card twice for over $600. I dont know anything about this company and have never purchased tickets to *******, but an air purifier and ******** Airline tickets were purchased on this site??

  Business Response

  Date: 03/04/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced regarding the unauthorized charges on your credit card allegedly made to our company. We take matters of fraud very seriously and want to assure you that we are committed to resolving this issue promptly and to your satisfaction.
  
  Upon receiving your complaint through the Better Business Bureau, we immediately initiated an internal investigation to determine the origin of these charges. We regret to inform you that we have been unable to locate any contact records that would aid in our investigation and prompt resolution.
  
  Nevertheless, we understand the urgency of this matter and are dedicated to assisting you in any way we can. Please feel free to reach out to us via email at ******************************* or by phone at **************, and we would be happy to help bring this matter to a prompt resolution.
  
  Once again, we apologize for any distress or inconvenience this situation has caused you, and we are committed to working diligently to reach a satisfactory resolution.