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Business Profile

Airline Ticket Agency

Airfordable

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Airline Ticket Agency.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/04/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase for a flighting using airfordable. My flight was $386 on 2/3/23. Im assuming that when they went to purchase it the price increased to $797. According to their policies the prices are supposed to be protected. They couldnt reach me because their message went to spam. They canceled my $172 deposit for my $386 trip because i didnt respond to their request to pay $797. why should i pay more because the price jumped up? for all that i should have never used this service and purchased it myself. i will never use them again. i urge everyone not to use this service the price that you are originally offered will not be honored if the price increases even minutes after you book it. afterpay now allows you to book flights with expedia and ive never had an issue. if u need to book a flight use after pay!

    Business Response

    Date: 02/06/2023

    Hi there, sorry for the frustrations caused. Upon checking, the pricing information you submitted via our screenshot booking process did not match what the airline had in their system at the time you booked on our website. This was explained to you as we do not have control over the airline's pricing. Per our terms of service, there is review period shortly after booking where our technology reviews the screenshots you upload immediately to ensure it matches the airline's records. If it doesn't, you are contacted immediately with an option to choose an alternate flight or a refund. Upon further review, you were contacted right away however you did not respond to any of our notifications. In the absence of not receiving a response from you, your booking was canceled and you were fully refunded within 24hrs of your booking submission. 

     

    While we wish we had control over the airline's pricing, the reality is we do not, even after advocating on your behalf with the airline behind the scenes. We make it a point to notify you of any issue that *** rarely occur within 24hrs of your booking. If there are no issues at the time of booking, your booking is locked in and protected from price hikes, giving you the peace of mind our service was built to provide. 

    Customer Answer

    Date: 02/06/2023

     
    Complaint: 19333005

    I am rejecting this response because: yall clearly have something wrong with your system because i purchased same flight from jet blue the very next day 2/5/23 for $326 and even right now that same  flight only shows for $447. How yall came up with $797 is beyond me. Yall need a better system or to review more quickly because within mins you mean to tell me it doubled? also i didnt respond to the email because it went to spam. not once did my complaint mention that i was upset because you didnt contact me. my complaint is that i saw a price and **** came back with one that was doubled. ********** made an error because i purchased the same flight for even cheaper shortly after.additonally even right now the flight is only $447. **** said **** refunded me but ive recieved nothing yet so ill believe when i see it.. horrible experience and ill never use yall again

    Sincerely,

    *************************

    Business Response

    Date: 02/07/2023

    We regret to hear you will not use our service again and appreciate your feedback about how ***************** to ensure accurate information is submitted. As mentioned airline prices can change dynamically at any time and by as much as the airline choose based on demand and other factors. This is common knowledge within the airline industry and  unfortunately We do not control this. However we do lock in fares provided it matches the airline's records at the time of booking. As far as your refund goes, it was issued on Feb 4th, 2023 in  the full amount of your deposit which was $172.63 and it typically takes 3-5 business days to receive it as communicated to you via email. You may contact your bank to track it down by providing them Acquirer Network number: 82305093036000002939315. We have attached proof it was refunded. 

  • Initial Complaint

    Date:08/02/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After paying 2 of 3 installments for a trip on Airfordable I was denied a refund after canceling due to health concerns.

    Business Response

    Date: 08/08/2022

    Hi Cali, Sorry to hear you had to cancel your plans due to health reasons. Unfortunately, per the terms of service you agreed to prior to booking, all payments paid are non-refundable if you decide to cancel after 24 hours of booking. This is shown to you at the time of booking and in the email confirmation you received right after booking on July 13th, 2022. We have attached copies of this documentation. 

    Your request to cancel was on August 2nd, 2022 which is two and half weeks after your booking date making you ineligible for refund. We understand things happen that you cannot control, which is why purchasing travel insurance especially with the global health crisis still upon us. If you purchased travel insurance, We are happy to send you documentation required to process your insurance claim. We wish you a speedy recovery and hope to help you hit the skies soon!

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