Complaints

This profile includes complaints for The Parking Spot's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Parking Spot has 45 locations, listed below.

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• 

  The Parking Spot

  200 W Monroe St STE 1500 Chicago, IL 60606-5114

  
• 

  The Parking Spot

  19901 E 56th Ave Aurora, CO 80019-2038

• 

  The Parking Spot East

  9050 Natural Bridge Rd Saint Louis, MO 63121-3915

• 

  The Parking Spot

  9 Schoephoester Rd Windsor Locks, CT 06096

• 

  The Parking Spot Plus

  2525 Camp Creek Pkwy Atlanta, GA 30337

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a parking spot at the *** location for 3 days.Unfortunately i had to change my flight due to a family emergency and wanted to change the dates.It states clearly on the website that i can change the dates myself but neither on a desktop or on the app was this possible. I contacted the *** location and although the person on the other end was very friendly, they informed me that they could not help me to change the reservation. They gave me an email to contact the company. Which i did, i send an email to two different email addresses and even used their contact form on the website and yet no one has gotten back to me.All i need is to change the dates and them to make this an option for people to do this themselves.Not even having a phone number to contact them is very frustrating!

  

  Business Response

  Date: 03/01/2024

  Guest has been refunded. We are going through a transition and previous policies are no longer valid

  Customer Answer

  Date: 03/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They more than doubled their rates after more than two years of parking there for 2.5 out of 3 weeks and did not notify me in any way that the rates had changed. **************** was more than worthless

  

  Business Response

  Date: 12/29/2023

  Good Afternoon, 

  We've received email ***************************** on 12/26. Email has been attached. ******* confirmed he did not have a reservation for his stay. We have screens shown at all entry gates to show the drive up rate for those who choose to park without a reservation. We also have it listed on our website, link below, that the best rate does require a reservation. 

  ***************************************************************************************************

  They receive our marketing emails, which we have emailed over the past 8 weeks that the lots are filling up and the best rate does require a reservation. Opt in screenshot is attached. Please let me know if you would like copies of all marketing emails sent during the timeframe. 

  As a courtesy, we'd be happy to honor the rate of $10 per day for the stay in question as a one time courtesy. In the future, a reservation must be made. 

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They ripped off two 63 year olds, one of which is blind. Made us pay $27 in cash because it was a small suv and then when we returned from a delayed Jetblue flight made us pay $30 more in cash before we could get our car keys. I understand we were late, but why not charge us for another whole other day of $9.99. Nope $30 bucks cash. No receipts. Cash only. Totally ripped off ????????????????????????????

  

  Business Response

  Date: 11/07/2023

  Hello,

  We'd be happy to look into this! We have not received any correspondence from you directly. Would you please email our ***** Services team at ********************************* Please include the BBB complaint number in your subject. 

  We will need the following information: confirmation number, dates of stay and the exact amount charged. Our policy is that we do not accept cash so we are committed into getting to the bottom of this! 

   

   

• Initial Complaint

  Date:10/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The points system is a scam, because they dont answer emails, or take live calls. I sent 2 emails to have points transfered to other accounts for multiple reservations as per the website instructions. I use this facility a lot with 41 days of free parking and they cant even respond. If I cant use my points fully as advertised no point of using this service anymore. False advertising. The instructions to do this in no way give a time frame for them to respond they will have had 2 business days to respond to these emails.

  

  Business Response

  Date: 10/19/2023

  Hello,

  Customer was responded to via email. Attached copy of conversation. 

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a parking reservation for Saturday, April 1st to Monday, April 10th at the facility in ********, ****. Unfortunately, my flight was canceled due to a technical malfunction of the aircraft. My flight was pushed to the airport in *********, **** for the next morning. Although I paid for 10 days, I only used the service for a few hours. I am hoping the company can reach out to me for a possible refund or credit for the services that I never used. Due to my flight rerouting, I had to pay for another parking service at the ***************** for the same number of days.

  

  Business Response

  Date: 04/24/2023

  This guest's reservation has been refunded to the same credit card used. All the guest needs to do is notify us when this happens and we are happy to refund the reservation. 

   

   

  Customer Answer

  Date: 04/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/31/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I prepaid for parking at The Parking Spot in ******** ****. The charge was $260.68 for 30 days parking. At the time I prepaid there was no notice of what I was then told after payment when I wanted to cancel. "Pay Now reservations can not be canceled and are non-refundable" So if you are dumb enough to prepay you cannot cancel or get a refund. I believe this is a violation of consumer laws.

  

  Business Response

  Date: 02/01/2023

  When a guest chooses a Pay Now reservation, the attached message pops up to make sure the guest knows that a Pay Now reservation is non-refundable. Assuming the guest chooses "agree and continue," the guest must then check a second box agreeing to our Reservation Policy before completing his or her transaction. This policy also highlights how Pay Now reservations are non-refundable.

  Here is a link to the Reservation Policy: ***************************************************************;
  

  Customer Answer

  Date: 02/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that they do have notice and it was my fault not theirs.  Sorry for the trouble.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/05/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Parking Spot, a national corporation providing parking at airports advertises their spot club point system for earning free parking. However, their app and website dont allow customers to actually see or redeem their points for parking. They have no customer service number and dont respond to email. Their loyalty program is non-functional and basically a scam. Earn points that cant be redeemed. All other sections of the app work fine and I can book with a credit card, just not with points. This has been going on for days.

  

  Business Response

  Date: 01/06/2023

  Hi *****!  If you open your app and select "My Account," there's a yellow "Redeem Points" button below your point total.  Let us know if you need more help!

  Customer Answer

  Date: 01/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. They have apparently fixed their system to allow me to use my points. I only wonder how many other customers experience the same issue... for now, my complaint has been resolved.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a Parking ********* member for almost 10 years now. I flew in last night around ****. Why is my bill from 12/22/22 $69.75 for 3 days? That's $23.75 per day! My last bill (December 8-9 2022) was $25.50 for 2 days, or $12.75 per day. It was too late for me to do anything about it but go home, so I swiped my card to exit and go home. I think this pricing is extreme and the increase is unconscionable. I accept that prices go up over time, but not nearly 100% in about 10 days. I tried contacting Parking Spot through their website but could not find a 'chat' or email option. I then called ************ around 11 AM, chose 0 to speak to a live person and it hung up on me. My charge isn't showing yet on the Parking Spot website, so I am including my pending credit card charge from my credit card online. I am also including the Parking Spot receipt for earlier this month, for contrast.

  

  Business Response

  Date: 12/27/2022

  Thank you for parking with us! Pricing will vary based on seasonality, but you can always lock in your price with an online reservation. We offer multiple reservation options for guests to choose from to save.

  Customer Answer

  Date: 12/31/2022

   
  Complaint: 18633454
  
  I am rejecting this response because: I consider the company's response to be inherently dishonest, and well beneath my prior impression of The Parking Spot.  I was not given notice of your altered pricing scheme prior to parking my vehicle.  Furthermore, as presented The Parking Spot could theoretically charge a customer $1,000/per day **********************, without prior notice.  After nearly 10 years, I will no longer be using The Parking Spot and will discourage others from doing so, when the opportunity arises.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 01/03/2023

  We appreciate your business over the years! Our drive-up rates are posted on digital monitors in each of our entry lanes.

  Customer Answer

  Date: 01/05/2023

   
  Complaint: 18633454
  
  I am rejecting this response because:

  I contest your assertion that this information was provided to me prior to entering the premises.  
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 01/10/2023

  I'm attempting to add a screenshot of one of our entry lanes that we pulled from ****** Maps, hopefully that works through the BBB platform. I noted the monitor that displays drive-up pricing in the image. Our facility was quite full for the holidays, and so drive-up pricing was higher than it typically is. This all said, we see how frequent of a ****** you are. We'll retroactively apply a 25% discount to this last stay to hopefully make up for any confusion around needing to reserve to lock in the best rate.

• Initial Complaint

  Date:12/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing my complaint about the bad experience I had with Parking Spot 3 in *********** the night of Sat., Dec 3, 2022, about 10 pm.We (me, my wife, and several other travelers) were waiting for shuttle to Parking Spot 3 for more than 30 minutes at freezing temperature 25F (with wind it fills *****F). During this time, bases from Parking Spot 1 stopped there 5 times, Spot 2 -3 times. But no one was from Paring Spot 3.I called to their dispatcher for 5 or more times. First 3 times she answered that the bus on its way, then she simply stopped answering. Finally, the driver of 5th Parking Spot 1 bus took us aboard and brought initially his customers to Spot1, then us to Spot3 paring saving us. So, what I expecting from them:-saying great thanks to driver of Spot1 - official apologies for Paring Spot3 -complete refunding from Spot3 as a small compensation for me that Ive got cold (and, m.b., they must be happy that I dont request complete compensations for cold related medicines)With best wishes, ***********************************

  

  Business Response

  Date: 12/12/2022

  We appreciate this guest parking with ** in *********, and we're sorry to hear about the delay in pick-up! Our General Manager at The Parking Spot 3 in ********* will follow-up directly with this guest on 12/12/22.

• Initial Complaint

  Date:11/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paying three times as much as economy parking for the following three visit experiences after signing up and paying for Platinum Membership.1st visit: I was double charged and the team did not complete the car wash. The *** page even has a fix for the double charge so I guess the **************** doesn't have a fix. Also, received no instructions for the car wash and it was performed. A refund was provided for both.2nd visit: Upon returning to the lot, the bus driver drove off with my bags before I could get them all off the bus. I had to walk to the office so that they could call the driver back. Furthermore, the car wash team didn't wash the top of my truck and I found a wax bottle and a used rag to wax the truck inside the cab on my center workstation console. Additionally, I ended up with a large door paint transfer from an adjacent car which had to happen after the wash because it would have buffed out if properly washed and waxed. The manager stated that she personally inspects all cars and must have missed this one.....She apologized and refunded my money for the carwash. She also stated she would give me a points adjustment for a future free car wash. The points adjustment did not occur.3rd Visit. The washing team only washed the driver's side (left side) of my vehicle and only put tire shine on the drivers side tires. The passenger side (right side) of the vehicle, nor was the top washed. Last, a manager was not on site to inspect or refund me for the car wash. I have called the local Parking Spot 3 times since my last visit and the manager is either not there or will not return my calls. Therefore, the Parking Spot is holding my funds, *****, for a job not completed -- and this isn't the first time its happened.

  

  Business Response

  Date: 11/28/2022

  Our General Manager in *********** spoke with this guest on Wednesday, 11/23, and we believe his concerns have been resolved. Our GM is happy to connect further if so desired.