Complaints

This profile includes complaints for Equity Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Equity Residential

  2 N Riverside Plz Ste 400 Chicago, IL 60606-2624

  
• 

  Equity Residential

  2202 West Liddel Road Duluth, GA 30096

• 

  Equity Residential

  9000 Central Park W Ste 240 Atlanta, GA 30328-4516

• 

  Equity Residential

  35 Sharon Rd Waterbury, CT 06705

• 

  Equity Residential

  3885 George Busbee Pkwy NW Kennesaw, GA 30144-6603

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I have a dispute that Voyager RV Resorts has refused to remedy.Earlier this year, we traveled by car from our home in ************ to the West coast. Along the way, we made a reservation through the **** website to stay at the Hampton Inn in ******, **, using my husbands **** Card. Our stay was confirmed through **** for 2 nights: 3/18 and 3/19 of this year. Our confirmation number was ********, Reference: XFLWFY. We enjoyed a 2-night stay and paid $ 419.70.When we came home on March 28th, my husband, ******, received our credit card bills for both of our **** cards for the month of March. On it was a charge we never made nor approved for ****************** in ******, ** for $173.68 from his **** Card. This was for a reservation for 3/18/23. We never made this reservation we dont even have an RV. We never received a confirmation about this reservation we always have in the past when making online or phone reservations. My husband contacted Voyager RV Resorts who directed him to Retail Encore Thousand Trails perhaps the booking agent; were not sure who they are. They handle the reservations. They could not locate the reservation. Weve called our credit card same answer: no information except the charge itself which was available.Weve tried, and called about a dozen phone numbers in an effort to download a record of all reservations made during the month of March. This was impossible! Weve tried to resolve this dispute without success for months and we need some help.We want this charge refunded: $173.68.

  

  Business Response

  Date: 06/27/2023

  We believe this is referring to an entirely different business. Equity Residential owns and manages apartment communities. 

  Customer Answer

  Date: 06/27/2023

   
  Complaint: 20221273
  
  I am rejecting this response because:

  I need to know how to contact Voyager RV Resorts and/or Retail Encore Thousand Trails. Please advise!
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 06/27/2023

  Hello. Unfortunately we do not have any information or affiliation with the businesses named and cannot assist further. Thank you for understanding.  

  Customer Answer

  Date: 06/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were the tenants of Creekside Apartment at ********* (one of the apartments under Equity Residential) from 10/06/2022 to 5/9/2023. The apartment is holding our security deposit and trying to charge more from our end. We tried to contact the apartment manager two weeks ago after we received the overcharged move-out bill and questionable inspection report, but have yet to receive a response.1. Normal wear and tear associated with regular apartment use should not be included in a resident's security deposit deduction. In our case, the cleaning for the carpet, the filters of the washing machine, and the fluff dirt on the walls of the bedroom and living room are considered normal wear and tear situations. 2. We have noticed that there are some paint marks on the walls and the watermarks under the kitchens sink that were presented BEFORE we moved into the apartment. We reported these issues to the management team at the very beginning, and one of their employees confirmed with us that these issues had been noted and uploaded. Indeed, the inspection report counted these as our damages.3. We have previously reported the service request of Appliances for dishwasher and request of Carpet and Flooring for carpet cleaning (proven with documents). One of the apartment employees came to check but did not do anything and left it without any other move. We reserve the right of suspecting these problems were ignored by the apartment in order to charging us after we move out.4. Since the lease agreement needed us to notify the apartment of move-out in advance of 30 days for having an inspection, we did that as required. However, we did not see anyone showed up to have an inspection or a note about their visit on 04/25/2023 as they promised (refer to the email document).5. The lease agreement officially expired on May 9th, yet the utilities bill deducted charges for the whole month with extra 2/3 of the monthly utilities bill.

  

  Business Response

  Date: 06/27/2023

  Community manager is in communication with this customer. 

  Customer Answer

  Date: 07/02/2023

   
  Complaint: 20136273
  
  I am rejecting this response because:

  1. The other party has blocked our access to the account that was supposed to allow us check on the ticket details.

  2. The email that sent by the apartment manager mentioned that she would remove some fees and update the bill, but we have not received any kind of formal confirmation.

  3. We still have unsolved issues with the overcharged utilities bill and our deposits.

  4. After we replied and required them to check on the pre-move-in records (which was taken by one of their employees) for more specific questions, they have not gotten back to us yet.

  Thank you very much for your follow-up and help! 

  Sincerely,
  
  *****************

  

  Business Response

  Date: 07/13/2023

  This has been resolved directly with the individual. 

  Customer Answer

  Date: 07/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:06/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was informed by MyEquity that my last month rent payment would be about $1836. When I checked the charge on my account, I was billed for an additional $1611. When I contacted MyEquity, I was informed that this was an additional security charge that would be held when I moved out, and would be refunded if I did move out when I committed to. However, this information was never communicated to me, either verbally or in writing. Given that I was not informed of this, I would like an immediate refund, rather than waiting until I move out of my apartment.I attempted to address this with the local leasing office. However, they reported that they are not able to refund the amount due to corporate policy.

  

  Business Response

  Date: 06/19/2023

  Thank you for submitting your inquiry. To clarify, the additional rent that previously showed on the statement was the prorated rent charge from the day after your lease ends through the last day of the month. Because your lease ends mid month, you were responsible for the prorated rent through that day, which is the amount that was provided to you. The remaining rent is your responsibility IF you do not move out or return your keys by the last day indicated. By law, we could continue to charge you rent per day until the possession of the apartment is transferred back to **. Due to your auto payment, which we advised you to terminate prior to the month in which you were vacating, the entire monthly amount was withdrawn. 
  
  
  We have spoken with this individual and clarified this process and a refund has been issued. We believe this matter to be resolved. 

  Customer Answer

  Date: 06/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leasing renewal office ignores me when I request repairs and changes to my unit. Poor customer service and horrible quality of living. Price gouging, and unacceptable living conditions for the price spent. Unit Im in has carpet. Simply asking for hardwood. Renewal rate is for a remodeled unit not outdated like mine.

  

  Business Response

  Date: 06/19/2023

  Thank you for sharing your concerns. However, we deny these allegations. You originally reached out to our office when you received your renewal offer to discuss your rate and requested we change the carpeting in the home to hard surface flooring. We confirmed that we would be unable to install hard surface flooring. However, we offered a negotiated renewal rate and a carpet cleaning, which was accepted. 
  
  
  

  Customer Answer

  Date: 06/19/2023

   
  Complaint: 20130053
  
  I am rejecting this response because:
  You waited to the last minute to remedy the issue. Your incompetent staff has no sense of urgency nor do they respect our lives in a poorly managed property.

  I have sent numerous emails, and calls to the office to be unanswered or issues being unfulfilled. I have yet to hear back from equity regarding a tree that fell on my property and damaged my vehicle, the gym light being left on 24/7 and your team was supposed to install a timer or tint and that never happened, our moldy and musty floors during the new years flood never got fixed, our poor plumbing never got addressed, our incomplete repair work never got touched up, and so on. 
  

  this company is managed by cannots because nothing gets done. 
  

  I will not let this go, and I expect a response worthy of my time. Otherwise this will be escalated to a law of court. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 06/23/2023

  Thank you for sharing your concerns. However, we deny these allegations. You originally reached out to our office when you received your renewal offer to discuss your rate and requested we change the carpeting in the home to hard surface flooring. We confirmed that we would be unable to install hard surface flooring. However, we offered a negotiated renewal rate and a carpet cleaning, which was accepted. 
  
  
  

  Customer Answer

  Date: 06/23/2023

   
  Complaint: 20130053
  
  I am rejecting this response because:
  There is no proof you made any attempt to remedy the issue. Please provide context and thorough reasoning for your decision. 
  

  The timeframe this was all done was from the period you sent out renewal notices and the very last day before renewal was expiring. 
  

  this practice is not acceptable and not fair nor just and really creates a hostile living situation. 
  the managements failure to do anything is very disappointing.

  This business is very poorly run and managed and has no oversight, and no accountability whatsoever for the people who are trying to get in touch with the people in charge.

  the management team specifically ***************, is the one to blame here. I personally would wish she no longer represented schooner bay.

   

  unfortunately the *** of equity residential runs a bad business that needs to be assessed by the BBB  

  Sincerely,

  
  ***************************

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had issues with my apartment since I moved in. It ranged from pest issues, appliances not working, the shared laundry room being out of order and filthy, noise issues, breaking of doors and locks that are meant to provide security, stolen packages and recently stolen mail. The property has been notified and contacted about said issues and have not done anything to correct the safety issues of this community. I was told before and upon move in that each tenant who moves in has a master key to access the shared elevator that allows access to each level in the building. That lock has been broken since my second month here. I do not feel safe living at this property and I fear for my belongings and my privacy.

  

  Business Response

  Date: 06/14/2023

  The resident just submitted an internal resident inquiry on 6/8/23 and we will connect with the resident.  We have worked diligently to address any maintenance, pest and security issues that arise or are reported. Regarding mentioned access door repair, this is a recent issue. We are addressing this, awaiting parts on order.  We will reach out to the resident to discuss early termination options and address any concerns.
  
  
  

  Customer Answer

  Date: 06/16/2023

   
  Complaint: 20083572
  
  I am rejecting this response because:

  While at work I received a phone call and email from ************************* on Friday, June 9th. He stated he did not work at The ****, but wanted to reach out and get more information about my "resident relations" inquiry. I clarified I heard him correctly when he said he didn't work at the property and he confirmed he works elsewhere. I spoke to him the safety issues I am concerned about, the theft of mail from the mailroom being broken into and the mailboxes ransacked, the theft of packages from the door and the door locks constantly broken even after delayed repair.

  I explained to him that I no longer feel safe living at the property and I am fearful for my personal belongings at this point. I expressed that things are not being communicated with the tenants so that we can at least be in the know of what is going on with delayed repairs and issues with the property. ****** explained to me that he would speak directly to his manager of the property he works at and the general manager for Equity. He stated that a walk-through of the property would be done to examine issues and move forward with a plan. I was promised I would be contacted at "the top of the week" and this has not happened. I have only sent the response they sent to BBB, which was not accurate. I have sent two emails since ****** and I spoke last week and they have not been acknowledged.  I have attached the emails sent to this rejection letter. 

  Thank you for your time and have a great day.

  
  Sincerely,
  
  Nasha Richmond

  

  Business Response

  Date: 06/23/2023

  The resident just submitted an internal resident inquiry on 6/8/23 and we will connect with the resident.  We have worked diligently to address any maintenance, pest and security issues that arise or are reported. Regarding mentioned access door repair, this is a recent issue. We are addressing this, awaiting parts on order.  We will reach out to the resident to discuss early termination options and address any concerns.

  Customer Answer

  Date: 06/23/2023

   
  Complaint: 20083572
  
  I am rejecting this response because: This is the same message previously sent. Again, the access door is not a recent issue and neither is my "resident inquiry". This is shown on previous photos sent with related time stamps. I have received a call and spoken with the general manager of ************. However, there has not been any resolution provided. 
  
  Sincerely,
  
  Nasha Richmond

  

  Business Response

  Date: 07/11/2023

  We have addressed these concerns with the resident and those within the community. Solutions have been offered and declined. We welcome you to contact the management office to continue discussions regarding your options to vacate the community. 
  
  
  

  Customer Answer

  Date: 07/12/2023

   
  Complaint: 20083572
  
  I am rejecting this response because:

  Options were offered and I did not reject them, but I was not given the option to dissolve my lease early. I was told i can transfer to a different Equity property at a "discounted rate". I am not sure as of yet if i want to stay within this company. Also, the prices are currently at peak time and i will not put myself in a bind for 12+ months. I asked about any concessions if I stay within Equity and was told no. With that being said, I will continue to speak to the only person who has assisted me (********). Any response coming from the company is from someone I have not spoken with directly so it is not accurate.

  
  Sincerely,
  
  Nasha Richmond

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Resident Account No.: ***** - 1 - *** - 5 I moved into ******************** Apt036 on the 10th of August 2021. The bathroom's ceiling leaked twice in September and October in the same place and I reported cockroaches but no one came. ** addition, I asked if I could just fix it without painting it after I clearly told them that I was allergic to paint, but the apartment still insisted on painting it. I had to move out because I was allergic to paint. But the apartment said it was my responsibility not to report it the second time, so even if the leak occurs 2 times in the same place in 2 months and I want to move out, I have to pay the full responsibility.The early termination fee is $3652 for two months rent, totally the same as other tenants. $3652 minus the rent I didn't live in that month, leaving $2799.87 for the breach of contract. I paid another $1400 on the 7th of December, so there is still $1399.87.I was completely forced to move out, I had two bathroom ceiling leaks in the three months I moved in and reported cockroaches but no one came over. I was also locked out of my room at 9pm in October because of the broken lock. I don't think this is a livable house and I should not be held responsible for it. And although my rental agreement says that I need to report it in a timely manner, a leak in the same place only means that it was not fixed last time and is the responsibility of the apartment. There is no mention in the rental agreement of the consequences of not reporting it in a timely manner.

  

  Business Response

  Date: 05/04/2023

  We disagree with the allegations in this complaint. The resident had two leaks in the bathroom ceiling of their apartment. The first was reported by the resident on 9/1/22 and was repaired in a timely manner. However, the resident did not report the second leak. This was discovered by our service team during routine preventative maintenance on 11/1/22. Due to negligence on the part of the resident, there was significant damage to the bathroom and kitchen of the apartment that required immediate corrective action regardless of the resident's request to not have repairs done. The painting took place during a time when the resident was away from the apartment. Additionally, the resident's request for pest control treatment in November was completed on 11/14 and a second treatment occurred on 11/28. We were not made aware of any further activity, nor has any been reported by the current resident. Finally, the resident was never locked out. We were able to provide them with access, they were able to properly secure the door, and the handle was repaired the next day. All this said, we appreciate the inconvenience these issues may have had on the resident. However, we disagree that we mishandled any of these matters, that we were in breach of the lease, or that the resident had any right to terminate their lease prior to its expiration. For these reasons, we will not be refunding any early termination charges that were assessed to the resident's account.

• Initial Complaint

  Date:04/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a resident at ************ for almost 1.5 years now. Lease renewed in August of 2022. Over my residency at this building I have witnessed and been victim to multiple occurrences of gross negligence. Prior to signing the lease I was told by local staff the the building has onsite security and was a secure building. This turned out to not be true. Almost every two weeks the building is broken into due to a lack of building upkeep and security for which residents are charged for. Tens of thousands of dollars in goods have been stolen from the bike rooms, storage units, and package room. The landlord Equity Residential has refused to compensate residents for any of these break ins despite them all being avoidable. A prime example would be the latest break in which occurred in April 2nd in the package room resulting in over $10,000 of good being stolen. The package room door was damaged back in September 2022. Despite multiple requests from myself and other residents this door was never repaired. As a result the thieves were easily able to open the door and make off with over 10k in goods. The landlord has refused to offer compensation to residents despite being provided with photo and video evidence of the door being damaged for over 7 months. They have claimed they are not liable to repair the door and for any stolen goods. Despite hundreds of emails and calls from myself and other residents Equity Residential has taken zero action to protect their residents. This is clearly gross negligence and equity residential should be investigated and forced to compensate their residents.

  

  Business Response

  Date: 04/28/2023

  Dear *******. As you are aware, we have been in direct contact with you regarding your concerns. We disagree with the overall characterization of the community or how we have handled these matters. In any event, we disagree that these issues are commensurate with a rent abatement. However, if you have suffered specific damages as a result of those issues, please let us know and we would be happy to set up a claim with a third party claims administrator who handles all claims on behalf of Equity Residential. Thank you. 
  
  
  

  Customer Answer

  Date: 04/30/2023

   
  Complaint: 19910251

  I am rejecting this response because:

   

  Please note your property at **************** was recently cited by the ********** of ******** Inspection in ************* for failing to maintain several points of access within the building. 

   

  Your stated position that the doors were secured and functional was not supported by the photos sent by myself and other residents. Additionally now the local government agencies now support the facts that you have failed to secure the building for over 7 months despite being contacted multiple times (2 work orders and several email) by myself personally and other residents countless times. 

  Your building will continue to be inspected by the ********** of ******** Inspection in ************* every 30 days as you continue to failure to make the legally required repairs. 

   

  As I mentioned to your assistant VP Oceania, we will consider this matter concluded when we have received the requested rent credits of two months for each affected resident and you correct your security failures. At this time you have made zero concession offers and taken zero actions to correct the failure to repair issues at this property. 

   

  If you can meet these terms great. If not we are happy to increase government involvement and increase our request for compensation based on financial damage incurred by your gross negligence. Please note we are also keeping records every time you make a statement which does not align with photographic, and video proof. Each time we confirm your staff is flat out lying about the condition of your building we will report this to the ********** of ******** Inspection and increase of financial compensation demands. 

  
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 05/05/2023

  We appreciate your feedback. Again, we disagree with your position. We are working in conjunction with the city regarding your complaints and are confirming that the locks are, indeed, functional. Regardless of any potential improvements that *** or *** not be necessary, we do not agree that rent abatements are commensurate for this matter. We will continue to work with the local agencies as necessary. Thank you.

  Customer Answer

  Date: 05/08/2023

   
  Complaint: 19910251
  
  I am rejecting this response because:

  To be clear you were cited by the Department of building inspection as your locks and access points were damaged. Photographs were taken and you will be reinspected and fined if you continue with this gross negligence behavior. 
  

  it is all stated very clearly in the citation. The facts are the facts and simply denying them doesnt change the reality of the situation. 

  Simply trying to lie about the condition of your building isnt going to make the citation go away. 
  

  I have photographic and video proof that your failed to repair access points in the building over 7 months. 
  

  You cannot continue to deny responsibility for your security and maintenance failures simply by wishing they didnt happen. 

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:04/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had flooding issues at ***********, which forced me to relocate, and I was working with management to get things resolved. Things were going fine, but now the management has become unresponsive. I have made a few attempts, but no one is responding.

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************ Is correct. This place is corrupt. I have been staying here since September *********************************** I became the subject of ridicule, discrimination based on sexual orientation, harassment (of and related to sexual), having my electronic devices scanned and basically everything I've done in this apartment in the west building, has been "seen by all". The entire 6th floor is colluding to violate civil rights, and an overall horrific experience. There is apartment w619, w716, w513, and w631, among others, directly hacking into, in addition to using electronic heat seeking imaging, xray, sonar, cell phone blockers, interrupters, and finally, having the entire towers attached to this ********************* building, here in NW. ************** compromised. Having these towers hacked means everything one does on an electronic device using a signal to transmit data is monitored by these persons.******************** who works in the building in at the front desk, colludes with rogue DC police officers and he is the person emboldening the residents, including the ones in apartment w611 and w620, to makesure they are violating privacy rights, harassing, stalking, surveil, listen (using electronic devices) and create a criminal empire because they are full of hate, and sexually charged towards everything this writer does. There is ZERO PRIVACY IN THIS BUILDING WHATSOEVER. This is how these residents prefer things to be and they then complain, after yelling all sorts of personal information loudly into the courtyard 24/7, that they are being listened to, and are doing nothing wrong. The parent company Equity Residential is too flush with cash to give any f***s. The rental office workers are complicit and incompetent, telling me to move, as opposed to realizing the law is being violated, as am I. They are siding with these criminals and encouraging other residents to vandalize my vehicle because they are destined to violate anyone who is not like them. STAY AWAY

  

  Business Response

  Date: 04/07/2023

  To Whom it May ************************* you for sharing these concerns. We vehemently deny these allegations. In any event, formal litigation has been filed against our company and we will vigorously defend our position via the court system. Thank you.

• Initial Complaint

  Date:03/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the months of November 2021 - April 2022, my roommate and I took advantage of the ***** relief option due to one of us losing our job because of the pandemic. While waiting for approval from the *******************, we accumulated a balance since the rent was not being paid. Once April 2022 came and the program had ended, we started paying our rent again and it was on time. However, we still had this balance because we were still waiting for the ******************* to send over the payment to cover our rent. So from April 2022 to November 2022, this balance negatively affected our credit. By showing that our rent was late. I have reached out to the Equity Resolutions team to get assistance with updating this information on my credit report. Since we should've been protected by the program they and the state were offering. However, I have yet to hear back from them. Ultimately, I just need the late payments removed from my credit so that I can move forward.

  

  Business Response

  Date: 04/07/2023

  Thank you for sharing your concerns. The credit reporting for your account is accurate. We started reporting delinquent accounts in April 2022, consistent with local laws. When the balance was paid, the account was updated to reflect this. Please contact our management office with any additional concerns.