Complaints

This profile includes complaints for Equity Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Equity Residential

  2 N Riverside Plz Ste 400 Chicago, IL 60606-2624

  
• 

  Equity Residential

  711 Mayton Ct Bel Air, MD 21014-5315

• 

  Equity Residential

  2110 Powers Ferry Rd SE Ste 305 Atlanta, GA 30339-5015

• 

  Equity Residential Property Management

  1500 Stonehaven Dr Boynton Beach, FL 33436-6524

• 

  Equity Residential Properties Management Corp

  2800 Bainbridge Dr Durham, NC 27713-1433

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/15/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was mislead to sign an apartment lease that eventually turned out to be a full-year term instead of the month-over-month term, which cost me to be responsible for the rest of the year cost after I move out.Background: I used to live in Southwood Apartment, *********, **. And communicated well and confirmed with ****** about the plan to have a month-over-month term when the second year comes.Issue: the Equity Apartment portal automatically sent out a lease term for me to sign that I believe it's based on the communication with the staff as the month-over-month plan.Outcome: when I moved out and the team told me that I should be responsible for the rest of the months (11 months in total) rental cost since they said I signed a full year contract.Arguments:1. I was mis-lead for the signed lease term and the leasing office did not align with what I confirmed with them.2. The unit I move-out is under going re-model day after I left, making it unreasonable to charge the rental fee.Actions desired: not responsible for any cost since the day I moved out.

  

  Business Response

  Date: 03/21/2023

  This was a misunderstanding with our office. We will connect with the resident directly to address this issue. 

  Customer Answer

  Date: 03/23/2023

   
  Complaint: 19601729
  
  I am rejecting this response because: I have follow-up questions regarding the adjusted statement that requires me to pay the balance without my understanding, but I have not heard any explanation from the management team. For more details, the management team charges me a 'SODA Rent-early term' for about $1,880 (see the attached picture)
  
  Sincerely,
  
  *****

  

  Business Response

  Date: 04/03/2023

  The account is being updated and a new statement will be issued. We have connected with the individual directly to confirm the status of this account.

  Customer Answer

  Date: 04/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****

• Initial Complaint

  Date:03/15/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a resident at an Equity residential property for several years pre-covid. Always paid my rent on time. When COVID happened I lost my management position in the service industry. My lease at the time even said if I lost my job I could give 30 days to vacate without being responsible for the remaining lease. I did this and moved back to the west coast. My roommate refused to leave and they refused to work with me in anyway to resolve this. I moved because I could not afford the rent so I moved all the way back across the country and now they put on my credit report that I owe them $13500 in back rent.What's even more disgusting is that they boast in their financial reporting that they did not suffer loss during COVID thanks to their billions in dollars of assets, have already written this off and received tax breaks for it. I however cannot get approved for any place now unless I pay them $13500 for rent in a place that I didn't even live in.I will NEVER consider Equity Residential again. They do not care about people they only care about money.

  

  Business Response

  Date: 03/21/2023

  Hi ****,
  
  
  I'm happy to assist. Your lease specifically states that all residents are jointly and severally responsible under their lease agreement. Additionally, a 60 day notice to vacate is required prior to your move out date or 30 days if the lease rolls month to month. 
  
  
  The lease rolls month to month if the apartment is not vacated or a renewal lease is not signed at the end of the current lease. As a result, if one or more residents move out and any other resident remains in the apartment after the lease expires without releasing the other from the lease, then all residents will remain responsible under the lease, as it will have rolled month to month.  
  
  
  Because your ***resident remained in the apartment beyond the expiration date, the lease rolled MTM. Therefore, you and your ***resident remained equally responsible for rent, utilities and any damages to the apartment noted after the lease ended. This also means that you both are equally responsible for any remaining balance. We recommend communication with your previous roommate. You can also give us a call at ************ if you have additional questions about the lease or the balance on the account. 
  
  

  Customer Answer

  Date: 03/22/2023

   
  Complaint: 19601382
  
  I am rejecting this response because:

  The response is not factual. This lease was never turned into a month to month lease. Per the creditor you hired to ruin my life this was for the lease ending in January 2021.  The fact that the lesser also included a clause stating  that if I lost my job I could give thirty days notice and proof of loss of income, which I did. ***** the manager of ************ at the time refused to accept it. Furthermore, the lease also stated we would be evicted for non payment off rent. I believe that my right to be evicted and have my case decided by a judge in a court of law has been violated.

  Regardless of the lease I have tried to do the right thing since COVID hit. I do not know a single person that wasn't impacted by an unforeseen global pandemic that took my entire livelihood. I tried to do the right thing by vacating an apartment that I could no longer afford following the lease. I have tried to do the right thing by contacting the creditor you hired to further destroy my livelihood, they refused to work with me saying I either paid them $6000 immediately or $1200 a month ( a whole new rent) neither of which I can afford. 

   

  I am happy that your business did not suffer because of COVID. I am happy you can boast to your investors about your billions of dollars worth of assets and the affluent  people that make your success possible. I was once one of those residents for years because I enjoyed my home and supported your companies claim to support sustainability. As a sustainability professional I can say without question that you l are not taking people over profit and you are in fact continuing to destroy my life because of a global pandemic that nobody could have seen coming.

   

  I implore you to consider the actual impact you are having on 1 person's life in the name of a financial drop in the bucket for you and ocean for me.

  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 04/03/2023

  We do not have any additional comments as our stance is unchanged. Thank you. 

• Initial Complaint

  Date:03/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a resident at an apartment complex that is owned/managed by Equity Residential between the dates of 10/10/2021 thru 2/7/2023 (official lease term date is 2/13/2023). The name of the apartment complex is ***************************, located at ***************************************************. I leased apartment ****. In Paragraph 4 of the lease, it specifies the terms of the security deposit. As such, I paid a security deposit in the amount of $750 at the time of signing the lease. Per Paragraph **** of the lease, the security deposit refund (less any lawful deductions) and an itemized accounting of any deductions would be MAILED to me no later than 30 days after surrendering the apartment. Per the definition in section **** of the lease, I surrendered the apartment on 2/7/2023 when I turned in the apartment keys and access devices listed in Paragraph 5 to the leasing office, more specifically the ******************* Manager. Per Paragraph 39 of the lease, I had a move-out inspection scheduled on the same date of 2/7/2023, but without any advanced notice I was told that the inspection was cancelled due to the unavailability of the Service Manager. No make up inspection date was offered. On 2/24/2023 A statement was posted to the online portal, in which fees totaling $259.37 were being assessed for cleaning and painting. The fees were deducted from my $750 security deposit. I have contested the fees being charges as Equity Residential has not offered me a move out inspection nor have been able to prove any damage beyond normal wear (refer to Paragraph 38). Furthermore, it has been more than 30 days since I surrendered the apartment on 2/7/2023 and I have yet to be MAILED an itemized accounting of deductions from the security deposit. I am requesting that Equity Residential refund me the $259.37 that was deducted from my security deposit as the deductions breaches the terms of the lease contract. I have attached the lease and statement of deposit for reference.

  

  Business Response

  Date: 03/21/2023

  Our records do not match up with this information. We will reach out to the resident directly to resolve this matter.

  Customer Answer

  Date: 03/21/2023

   
  Complaint: 19586518
  
  I am rejecting this response because: The business did not provide a specific resolution to the issue. My concern is still not addressed. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 04/03/2023

  Hello *****,
  
  
  Thank you for your most recent email.  We respectfully disagree with your position.  We maintain that the charges are valid and supported through the documentation we provided you.  Also, we are confident that we have complied with the local law with respect to the return of your deposit and delivery of your itemized bill.  As such we are under no obligation to comply with your demand.  We no longer wish to belabor these points and consider this matter closed.
  
  
  
  Respectfully,

  Customer Answer

  Date: 04/03/2023

   
  Complaint: 19586518
  
  I am rejecting this response because: Equity Residential has violated the terms of the lease. No remedy has been offered. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the last proximately four years Ive been living here my ceiling has been leaking usually during rainy season Im always told they fix it yet it always leaks again it was leaking again during rainy season this year I was told it was fixed they came in and did some internal repairs now they told me that theres water in my ceiling And they have to come in for four days next week close to 6 to 8 hours a day to bust down my ceiling and drain the ceiling I believe Ive been breathing black mold for the last four years Im a senior citizen with breathing and heart issues with an animal Im being asked to vacate my apartment for 6 to 8 hours for four days next week and asked to come back and sleep in this I believe Ive been breathing black mold for four years im being asked to vacate my apartment Tuesday through Friday without being given compensation for a hotel theyre asking me to come back and sleep in my apartment for those four days with possibly an exposed ceiling I believe Ive been breathing black mold in for the past four years or so Im a senior citizen with health issues breathing issues heart issues

  

  Business Response

  Date: 03/08/2023

  This issue has been resolved directly with the resident

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dog was attacked last night been 8:30-9:30 pm by another resident's dog and was off-leash. The attack resulted in taking my dog to the emergency vet last night, I couldn't get treatment because I could not afford the vet bill. I Spoke with the property manager, and she's given me every excuse known to man and not taking any accountability. At one point she said since they've taken over ownership they're not liable to force the current breed restrictions they have because the lease the resident has was signed before them.My dog was bleeding very badly yesterday and wasn't able to get the owner's information, today when pulling into the ******** saw the same dog/owner and snapped a picture and showed the office and her response was basically I don't know her, were all knew here and don't know all the residents. Also brought up the fact that my dog is listed under their system as a cat and that all the issues stem from the previous property owner and that the dog could possibly be an *** dog. there has been no accountability on their part at all and feels like I'm getting the runaround. I do not feel safe walking my dog anymore which is sad because that's the only green space by my house.

  

  Business Response

  Date: 03/08/2023

  We were informed by *********************** of this concern and have taken action with the offending customer once we identified the dog's owner. This is a very serious violation of our policy on pet responsibilities and we will always take the needed action to address this with the offending party. We have also encouraged the customer to take whatever steps he feels are necessary as well and we are happy to cooperate should he choose to report this to authorities. We have also been in direct communication with ************************ regarding this matter. 
  
  
  
  

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2022 my boyfriend fell and broke his femur bone in half. This has created a long recovery process. He needs a wheelchair and crutches for approximately ************************************************************************* front of a garage by someone else. If a car is parked in front of the garage it blocks our walkway and its dangerous to access the car. I have sent approximately 30 emails back and forth to property management they assured me they would leave the walkway clear. I gave them a chance but now we are at the point we are now almost into March and people are still parking there and its causing issues with transportation. I called the health department and they came down and everyone agreed that management would strip lines so that nobody would park there . That happened on February 22 last night the tenant who works for the company parked right on top of the lines. I am not even sure if they were spoken to or not.I explained that this was a liability issue and an inconvenience if a fall was to happen. I tried calling and ******** in the corporate office and never got a call back . We have provided over three drs letter explaining the dangers of a broken femur bone and a copy of the handicap place card. I dont know what to do and nobody seems to care or to bother to call back.This needs to be resolved asap.I have Can provide pictures and documents of all the emails if needed.I should feel uncomfortable as they are making me feel .

  

  Business Response

  Date: 03/14/2023

  To whom it may concern, please find our response to the BBB complaint submitted by resident, *************************************, who resides in *****************************. A reasonable accommodation request was received on December 12, 2022 from ******************************* who was injured, and using a wheelchair/crutches during his recovery. The request was for a reserved parking space, at no additional cost, while hes recovering from his injury. The request was approved, and the reserved space in front of his apartment entrance was provided. 
  
  
  We later added striped lines to the area to prohibit vehicles from blocking ingress and egress from this area. Unfortunately, we have had another resident not comply with this. We have been communicating with the residents about these actions and are working to rectify their behavior. At this time, we believe the matter to be resolved, but please reach out to the management office with any further concerns.
  
  

  Customer Answer

  Date: 03/14/2023

   
  Better Business Bureau:

  after the lines were placed residents were parking on top of the lines. 
  I reached out to management again after this happened and nothing changed until this email was placed with the BBB
  Since then its been resolved.

  Please know this was my last option because nothing was getting done and I couldnt risk **** to fall. 

  
  i have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:02/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During a walkthrough at La Terrazza, I asked prop mgmt if it was possible they remove the closet doors. Small kids+closet doors=hindrance. "No prob", they said. I was elated when we moved in & the ************** were gone. Fast fwd 18 months later, we moved (literally up the street to ANOTHER Equity property), there was a $200 charge for the doors on our SODA & a charge for an A/C unit we had submitted a repair request for months prior & were told they had to order parts (that apparently never came). We went back & forth with a rude, self-identified new employee who insisted on proof we didn't have. Isn't documenting prop mgmt's job? She also claimed no record of a/c repair ticket & repair attempt in their system, a system that residents can no longer access to track their maintenance requests...We left a vm for her in 4/2021. She never called back, we didn't hear anything of the charges again, & nothing in the portal. La Terrazza had prior failed to document **************** us to collections for charges settled through prop mgmt who, big shock, was gone. Jump to 11/2022 & the account posts on our credit reports, but never a peep/message/notice from Equity warning collections, even though we are still Equity residents, use the resident portal, & the staff managing our old apartment is the same staff managing our new apartment. I messaged corporate on 11/2022 & was contacted by local property staff. We asked to pay Equity directly and were told, "sorry Equity staff didn't communicate properly, they should have" & "if you had contacted us a month or two after we sent it, we could have recalled the debt." No offer to resolve anything. I've never heard of a company that doesn't want your money! But also, how the h*** are we supposed to know that you're sending us to collections if you DO NOT COMMUNICATE TO YOUR RESIDENTS?! We've lived in Equity properties 10+ years, paying 3k-4.5k every month on time, in full, without fail & they're slamming our credit for $800?!

  

  Business Response

  Date: 03/08/2023

  Hello. Apart from the email provided have you been in contact with any other individuals or teams from Equity in addressing this concern? Please know that you are also welcome to contact *************************. 

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 19388323
  
  I am rejecting this response because:

  There was no resolution.  We have been in contact with current property staff, as noted in my prior complaint.  ****** and his manager ******.  When I initially went through the corporate website to speak with someone about this and ****** from *********** contacted us in November 2022.  He told me he would resolve it but forgot about the matter and I had to follow up with him in January of 2023.  He is the one who we most recently spoke with in Feb of 2023 before I came through the BBB because we were told there was nothing they could do and would not forward us on to a manager, citing that they were the final day on the matter.
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 03/16/2023

  We are working with the resident directly and have come to a resolution. 

• Initial Complaint

  Date:02/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live at ************************** for a year now. I always pay my rent on time. After paying my rent yesterday on 2/1/23, I received a knock on my door from a Spanish guy shuffling hundreds of papers begging me for my signature saying 100 K Apts sent him up to me because I owe back rent when I do not. I never skipped a payment and my credit score is proof of this.

  

  Business Response

  Date: 02/15/2023

  Please be advised the person who knocked on the door was a process server who delivered the document for past due rent and notice of intent to file a claim for ******* rent. Per the lease agreement, rent is due on the first of each month. We received an email on ******* 5th at 5:23am from Donita *****, notifying us ******* rent payment would be late. According to the ledger, *******'s rent was not paid in full until ******* 18, 2023. The process of delivering the demand notices for unpaid rent is handled by our local attorney, ***************************, who contracts the process servers. The process had been started prior to your rent payment on ******* 18th which resulted in the notice being delivered to you.  Please note the notice does state "You have the right to remain in the rental if the total balance of unpaid rent is paid in full or if you are current on a rent payment plan". We can confirm at this time your balance is paid in full. We apologize for any confusion in this matter. 
  
  

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at ************. I previously have tried to contact corporate but no one contacted me. My roommates locked me out a few weeks before the lease ended. I send the property FOUR emails about not having a key to my apartment, which is illegal and they only responded after the lease finished. They gave me a single day to ************** out of the apt and when I couldnt (because I had lost literal weeks of time) they said they would charge me. They allowed me to not have access to the home I paid for. They did not care about my safety. I told them I felt unsafe, etc and they did not help me at all. They knew I had no key for my apt and neither did the front office and they still did nothing yet they expect me to pay for the items I essentially given ample time to move. I tagged every leasing agent and the property in my emails and not a single person reached out to see if I had access to my home. I honestly believe that ************ co-signing an illegal lockout probably could be taken to a lawyer and Im about ready to explore those options. Ive never had an apartment allow a tenant to not have access to their home. Also I was the only one that paid rent that month. So the tenant that actually pays rent was locked out. Its crazy. Do not lease with these people.

  

  Business Response

  Date: 02/15/2023

  We dispute these allegations. This matter was appropriately addressed with the resident, who did have access to their apartment. We have reached out to this individual directly.

• Initial Complaint

  Date:01/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Equity Residential / Parc ********* adds bogus charges to the final bill after residents move out that have been disputed and then they send the bill to credit collectors. Also their apartments' are ***** infested, and they refuse to do anything about them. For example after the move out the apartment was professionally cleaned - i have a video to prove it. Parc ********* still charged a $300 cleaning fee.

  

  Business Response

  Date: 02/09/2023

  RE: *****************************
  
  To Whom it May ****************** are in receipt of the attached complaint submitted by *****************************, a former resident of
  apartment 12H at ************************. I have reviewed Mr. ****** account and the
  statement of deposit that was sent to ************** on April 27, 2022. Taken from the security
  deposit were final RUBS charges, painting and cleaning charges, and insufficient notice
  charges, all consistent with the lease agreement. ************** terminated his lease prior to its
  expiration. Additionally, there were some damages in the home, above ordinary wear and tear,
  of which ************** is responsible for. ************** has yet to pay what is owed and, therefore, his
  account was sent to FCO collections on January 6, 2023.
  The charges are justified, and we will not be making any adjustments to Mr. ****** account. At
  this time, the outstanding amount owed is $1,167.64. If you have additional questions or
  concerns, please do not hesitate to contact me.
  
  Thank you,
  *****************************
  General Manager

  Customer Answer

  Date: 02/10/2023

  Complaint: 18889817
  
  I am rejecting this response because:
  
  

  The business response is just false and dishonest. I didn't terminate my lease early, I moved out exactly on the date my lease expired and I chose not to renew. I am confused why they fabricate things like this that are easily verifiable. 

  Please find attached proof of the lease and  the email documentation telling them i won't renew my lease. 
  

  As you can see in the emails attached  I told them i won't renew my lease. I tried to submit the official decline on their website 60 days before  - but they had website issues and their website kept giving me an error when i tried to submit it. I reached out via email to tell them that their website doesn't work - and that i submitted the notice of not renewal in person. The agent told me everything is fine - but afterwards ************* still tried to charge me a fee of $600.83 because they got my answer only 52 days before my lease expired. I never agreed to that fee, and it's just a random exorbitant fee trying to take advantage of consumers. They know their website is unreliable and people have difficulty using it, but it's a way to take advantage of consumers. 

  Additionally:
  

  
  They tried to charge me various made up fees that didn't make sense:
  
  
  They charged me a $202.74 cleaning fee - I had the apartment professionally cleaned and documented with a video because in the past residents complained about their fraudulent practices and knew exactly this would happen. Here's the video of the apartment on the day i moved out:
  *******************************************
  
  
  
  They charge me a $198.75 painting fee for painting the apartment after i move - as you can see from the video the apartment was left in a mint condition - and anyway, normal wear and tear is to be expected, I shouldn't be charged for them getting the apartment ready for a new resident. This another example of Parc ********* trying to take advantage of consumers
  
  
  
  

  Sincerely,
  
  *****************************

   

  
  

  

  Business Response

  Date: 02/24/2023

  We apologize for any miscommunication. ************** did not terminate his lease early, he did not provide the proper notice of his intent to vacate, and, therefore, was charged insufficient notice rent. 
  
  Our records indicate that the apartment was left uncleaned in some areas, which did require us to have a vendor clean, along with some damage. However, in order to amicably resolve this matter, we will agree to waive the charges for cleaning and painting in the amount of $401.69. We will post this credit to ****************** account. This will leave a balance due and owing of $874.84. We trust this resolves the matter. 

  Customer Answer

  Date: 03/01/2023

   
  Complaint: 18889817
  
  I am rejecting this response because:
  
  

  Thanks for the message - I can't agree to pay $874 for insufficient notice because it doesn't make sense for several reasons.

  1. I tried to give the 60 days notice but your website didn't function properly. I let the leasing office know about it and then they told me to submit the notice in person. I showed you the email documentation and i am happy to share it again. 

  2. $874 is a ridiculous amount to pay anyway anyway - it's not an amount that was ever specified in any document. You might as well make it a $10000000000. This is a textbook example of a greedy corporation trying to take advantage of powerless tenants. 

  3. I was never given a notice/reminder about this fees/ due dates. It's bad faith /unethical practice of a greedy corporation - many other ex-tenants complained about this practice online - and you guys choose to continue with it, because all you care is about is your profits. 

   

  You have a pattern of dishonesty - you lied in the previous email saying that i terminated the lease early, you are continuing to deceive and try taking advantage of tenants, with weird clauses, and tricks. And you can't even get my name right - It's *****, not ***********

   

   

  Sincerely,
  
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