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Business Profile

Apartments

Naked Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Kenmore Intuition vacuum in 04/2022 the dust bag cover wouldnt latch after the first use an I called CS to complain. They sent me a replacement cover but that didnt work either. They then offered to send me a new vacuum but after a month of waiting it still hadnt arrived when I called they asked me if I would prefer a refund and I said yes. Then I was told that refunds were handled by the front office and only via email.I sent all the information and when another month went by and still nothing I wrote to them again, still no reply! My patience is worn thin and I have no recourse except to report them to the BBB. Communication via phone is impossible. Thank you for your help

  • Initial Complaint

    Date:07/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Kenmore refrigerator from ****** in September 2021. In early June, the refrigerator stopped cooling and the frost free freezer froze over. Because it is under the 1 year warranty, I contacted Kenmore. I have waited through 2 repair appointments and both technicians deemed the refrigerator unrepairable and requested a replacement. I've had more than 20 phone calls with Kenmore trying to get the replacement, but they have said it is under review. I just got notice today that they want to send out a 3rd technician to look at it. We've been with out a refrigerator for more than a month and a half with no timeframe for getting this resolved. I think they are hoping that I will just buy one and not cost them with the replacement.

Naked Apartments is NOT a BBB Accredited Business.

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