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Business Profile

Auto Listing Services

Cars Commerce
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/24/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

    Business Response

    Date: 01/02/2025

    Dear Ms. **************** have reviewed your customer review on the ********************** Site, thank you for bringing this matter to our attention. We have determined that your review on the Dealer Rater website was incorrectly linked.  We have corrected this and reposted all your reviews.  We regret that you had anything less than a positive experience with us.  We hope you consider Cars.com in the future for your car buying needs.   Thank you Cars.com.

  • Initial Complaint

    Date:11/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i have used car dealer in ********** / CA I WORK WITH CARS.COM FOR MORE THEN 10 YEARS AND NEVER HAVE ANY ISSUE. FROM 4 MONTHS AGO HALF OF MY INVENTORY WAS NOT INLINE OR ONLINE WITH OUT PICTURES I CONTACT MY REP ***** AND REQUEST FOR ADJUSTMENT ON MY **** . SHE WAS LIKE NO I CANNOT ADJUST THE ***** THEN MY **** FROM $900.00 JUMP TO $1350.00 I CALL AGAIN AND SHE SAID IF YOU SIGN THE NEW CONTRACT WE BRING IT DOWN TO $1000.00 WE AGREE ON THAT. AND WE ADJUST THE **** ON NEXT MONTH. SHE NEVER SEND ME ANY NEW CONTRACT AND I CALL HER AGAIN SHE SAID SHE WILL DO IT AND SHE WILL HAVE APPROVAL FROM HER MANAGER. I WAS LIKE YOU SAID YOU HAVE APPROVAL THAT WAY WE AGREE SHE SAID NO AND SHE WILL CALL ME BACK. AGAIN SHE DIDNT AND WHEN I CALLED HER SHE WAS LIKE I SEND NEW CONTRACT BUT I CANT ADJUST THE PREVIOUS MONTHS. I WAS LIKE NO THIS IS NOT ACCEPTED AND I NEED TO TALK TO YOUR MANAGER. ITS NOT MY FAULT YOU DIDN'T YOUR JOB AND PLAY AROUND. SHE SAID OK I ASK MY MANAGER TO CALL ME . THEY NEVER DIDI UNTIL LAST WEEK SOME ONE CALLED AND HE SAID HE IS HER MANAGER ALSO MY NEW ACCOUNT MANAGER. I TOLD HIM ALL STORY AND I HAVE HER PHONE RECORD . HE SAID SORRY, SHE IS PROMOTED AND SHE NEVER TOLD ME TO CALL YOU. ANY WAY I CANT GIVE YOU ANY ADJUSTMENT ON YOUR INVENTORY NOT SHOWS ONLINE AND ALSO I DON'T KNOW HOW SHE GIVE YOU DISCOUNT . BUT IF YOU SIGN THE NEW CONTRACT I CAN AGREE ON $1000.00 BUT I CAN NOT ADJUST PREVIOUS MONTHS. I DIDNT AGREE. I DONT LET ANYONE TAKE ADVANTAGE OR PLAY GAME WITH ME. I DONT PLAY GAME AND NOT LET THEM TO PLAY. I FORWARD ALL RECORD TO MY CREDIT CARD COMPANY AND THEY HOLD ALL ****S FROM THE **** WE HAVE ISSUE AND THEY CHARGE ME EXTERA WITH OUT MY SIGNATURE AND APPROVED ON NEW PRICE. I DONT LIKE TO DEAL WITH LIARS AND NON- HONEST COMPANY .

    Business Response

    Date: 11/16/2023

    Dear ******************,
    We value your dealership and all our dealership partners. We have reviewed your customer review on the ******************** site. We regret you had anything less than a positive experience with us. We have completed an internal investigation regarding your account.  Our customer service team has reached out to you to resolve this issue. We hope you continue to use Cars Commerce in the future for your car selling and buying needs. Thank you -Cars Commerce- 

  • Initial Complaint

    Date:10/27/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My names ****** and yesterday on 10/26/2023 i filled out an instant offer to sell my car on Cars.com. I filled out all the information, I provided all the requested photos, and I filled out all other required details. I was provided an instant offer to sell my car to Cars.com for $1,025 and I accepted the offer. I then was told that a third party dealership has to then inspect vehicle and that the instant offer they gave me was not valid and it can be changed after taking the car to a dealership. The company Cars.com is falsely advertising and misleading consumers with their instant cash offer on their website! I want to sell my car for the offer price that I was provided and I uploaded all the requested pictures that Cars.com asked for. If there instant offer quote that I was provided is not truly an instant offer than they need to change the process or the wording of their information and ads. I want to be provided the offer that I was given to sell my 2006 ***** for $1,025. I explained that the vehicle is in good condition, and I provided all the detailed information that Cars.com requested of me.

    Business Response

    Date: 11/16/2023

    Dear ******, 
    We have reviewed your customer review on the ******************** site. We regret you had anything less than a positive experience with us. Cars Commerce operates its site as an online advertising and research service for car buyers, sellers, and enthusiasts. Cars Commerce does not buy or sell vehicles directly and is never a party to any transaction between buyers and sellers.  As noted in our terms and conditions which users are required to read and accept before receiving an estimated trade-in value or conditional offer to purchase the vehicle, we state the following:  "By clicking the button below, I understand that Cars.com Instant Offers are: (1) conditional offers from individual dealers, not Cars.com; (2) not always available; (3) valid for 3 days and subject to vehicle inspection; and (4) may not reflect the highest offer available. All instant offers are subject to vehicle inspection and verification by the purchasing dealership. We hope this provides a better understanding of our services and you continue to use Cars Commerce in the future for your car selling and buying needs. Thank you -Cars Commerce-

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