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Average of 9 Customer Reviews
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Review fromDonald S
Date: 06/11/2025
1 starDonald S
Date: 06/11/2025
On June 10, 2025, I found a 2025 Jeep Gladiator High Tide listed for $36,750, a $6,010 price drop posted on June 5, 2025. I used Cars.com check availability link and prompted received a response that the Jeep was available. When I contacted the dealership to make an appointment to view the vehicle, the salesperson stated that "it is not the same vehicle" and the price is $42,760, the price before the June 5th price reduction. The dealership *** stated that "we cannot control what a third-party website lists as a price". If this is true, they are setting themselves up for a lawsuit by not have the erroneous price removed from the third-party website. Note, both websites list the exact same VIN number for the Jeep. This is totally a "bait-and-switch" move because as of today, June 11, 2025, the $36,750 price is still listed.
Cars Commerce
Date: 06/13/2025
Dear Ms. ********** have reviewed your customer review on the ********************** site and regret to learn that you had anything less than a positive experience with us. Cars.com serves as an online advertising and research platform for car buyers, sellers, and enthusiasts. The pricing and vehicle information displayed on our listings are provided directly by the dealerships' inventory providers. It's important to note that dealerships listing their vehicles on Cars.com are responsible for supplying truthful and accurate information. Our Site Compliance Policy states, "It is the responsibility of each Advertiser to review their Advertiser Listing and to confirm their accuracy." In your situation, the dealership employee's statement is untrue. Cars.com does not change any vehicle pricing or listing information without first receiving such information for the dealership. If you would like to provide us with the name of the dealership, we can review their vehicle listings and respond to the dealership regarding this matter. We hope this clarification provides you with a better understanding of our car listing process. We value your consideration and hope you will choose Cars.com for your car buying needs in the future. Thank you, Cars.com.Donald S
Date: 06/15/2025
Please note the reviewer is ****** *****,. The dealership is Simi Valley Chrysler Jeep Dodge Ram. It appears both parties were "passing the ***** about the lower price listed. The dealership has changed the price on Cars.com, but only after we addressed the discrepancy - we have also addressed this issue with BBB re the dealership.Review fromDan H
Date: 06/30/2023
1 starDan H
Date: 06/30/2023
Cars.com posts prices and "alleged great deals" that are highly misleading and compounds the problem by not requiring, the extra "dealer processing fees" and additional fees, tacked on by the dealer, with this one by ******************* of *********, ******** particularly noteworthy. Used 2007 ******* Town ********************* ****** mi.$8,500 $139/mo*trid="kjYTZU771rZziouKjcd4AA" trc Great Deal | $1,041 under Hot Car this car is popular and expected to sell soon.We compared this car with similar 2007 ******* Town Cars based on price, mileage, features, condition, and several other factors.Avg. market price $9,541 It's posted by cars.com as a great deal under some $1,000 but.... add the "dealer processing fees" ($899 and find out about it late in the 'game) and other fees no5 divulged by ******************* on cars.com or by cars.com and the actual price is $10,000. Add an independent mechanics' repairs of faulty air suspension ($650 estimate), $150 to replace black break fluid, 2 bald tires, and the real price is $11,000+Note that the sales manager was honest that these fees are "100% profit," to quote him precisely. After having reviewed the ad posted on cars.com his justification for not including the fees is that it's not required.... right... so publishing false advertising is fine by both ******************* of ********* and cars.com... good thing for all customers to know, not to forget the US and ******** governments.here's a copy of ***** Cadillac's ad on cars.com (does anyone see anything about fees)Sellers notes about this car 2007 Light Ice Blue Clearcoat Metallic ******* Town ********************* CARFAX One-Owner. Odometer is ***** miles below market average!WELCOME TO THE LARGEST CADILLAC DEALERSHIP IN THE ****** *****************************, ** Operating in Northern ** since **** Recognized as a Cadillac Master Dealer for Over 30 Years - Nobody Gives You *****. Right.... ***** gets moreCars Commerce
Date: 07/14/2023
Dear ********, We have reviewed your customer review on the ******************** site, thank you for bringing this matter to our attention. We regret you had anything less than a positive experience with us. Cars.com operates its site as an online advertising and research service for car buyers, sellers, and enthusiasts. Cars.com does not sell vehicles directly and is never a party to any transaction between buyers and sellers. Dealerships who list their vehicles on Cars.com are responsible for providing truthful and accurate information. We will address this issue with the dealership to ensure that it is presenting accurate listings, pricing, and availability. Dealerships who repeatedly violate our guidelines are subject to removal from Cars.com.Review fromAndrew C
Date: 06/27/2023
1 starAndrew C
Date: 06/27/2023
Cars.com has very poor customer service and generates very few good leads. We ran into several issues where deleted/sold vehicles would show back up for sale on their website out of the blue. We could not see them, remove them, or delete them from the backend where we have previously marked them sold. All requests to have them removed were ignored. This created confusion and made some customers angry. ************************* in accounts receivable needs to be replaced with someone more competent and friendly. ********************* as an account representative is worthless.Cars Commerce
Date: 07/13/2023
Dear ******************, we have reviewed your customer review on the ******************** site. We have completed an internal investigation of your account. Our records indicate that the vehicle listing issue was resolved and you received a credit for the inconvenience in August 2021. Further, your dealership used our METAL tool, which requires dealerships to add, edit or remove their own inventory. We regret that you had anything less than a positive experience with us. We hope you consider Cars.com in the future for your dealership needs. Thank you, Cars.comReview fromKenneth J
Date: 04/30/2023
5 starsCars r us . Staff is awesome, nice selection of vehicles and financing was no problem . I would recommend this dealership.Review fromBobby M
Date: 02/06/2023
1 starBobby M
Date: 02/06/2023
cars.com they are a joke. They said I was approved at the dealership and when I got there it was a lie. They hadn't got me approved, the down payment they told me was no where near what the dealer wanted. What a waste of time taken by those liarsCars Commerce
Date: 02/13/2023
Dear ****************, we have reviewed your customer review on the ******************** site. We regret you had anything less than a positive experience with us. We require further information to investigate your submission. Please reach out directly to *******************, Manager Customer Support, at **************** ************. *** is aware of this matter and is happy to assist you. Thank you. -Cars.com-Review fromJose S
Date: 01/07/2023
2 starsJose S
Date: 01/07/2023
I have been trying to list vehicles for the last few months, but I've only been able to list 2 vehicles, this was like 4 months ago. But now, every single time I try to list a vehicle it is just submitted and it never publishes. I also have tried to reach out to customer service by email and nobody has reached out back to me.Cars Commerce
Date: 01/17/2023
Dear ************, We have reviewed your customer review on the ******************** site. We regret you had anything less than a positive experience with us. We require further information to look at your listings. Please reach out directly to Senior Manager, ******************************* at: [email protected] or ************. ******* is aware of this matter and is happy to assist you. Thank you. -Cars.com-Review fromMarcelle W
Date: 11/11/2022
5 starsMarcelle W
Date: 11/11/2022
I had the best experience buying a new Ridgeline at *********** in ************* **. My salesman ***** and his ********************* made the process easy. By the time I left I had made new friends, I would send my family and friends there when they are ready for a new car. I also purchased a used car there.Cars Commerce
Date: 11/22/2022
Thank you *********************************** for your positive BBB Customer Review. We are thrilled you had such a great experience. We will pass this feedback along. Thank you. -Cars.com-Review fromDavid L
Date: 10/11/2022
1 starDavid L
Date: 10/11/2022
What a joke cars.com is !! Dont bother to log onto their fraudulent sight !!! They should be taken down !! No one Ever responds after one diligently tries to seek out a vehicle advertised on their sight .CARS.COM IS A FRAUD . DONT GIVE THEM THE **** OF DAY OR WASTE ANY OF YOUR **** CHASING THEIR HOAX ADS OR VEHICLES FRAUD ALERT STAY AWAY !!!!Cars Commerce
Date: 10/28/2022
DavidWe have reviewed your concern. Please note Cars.com does not offer any vehicles for sale. Cars.com is a leading automotive marketplace platform that provides a robust set of digital solutions that connect ************ with sellers. Cars.com is an advertising platform permitting dealers and other sellers to list their vehicles for sale. If you have a specific question, we can reach out to the dealer directly. Hope this gives you a better understanding of our services.Review fromAs O
Date: 09/09/2022
1 starAs O
Date: 09/09/2022
Dear DEALERS Never work with this company for advertising your vehicles. They are liars and crooks. I had a dealer account with CARS.COM for 2 years and one day they just changed and increased the rate twice but I had the same inventory of ***** cars as always. After long fighting with my rep(*******), they told me that CARS.COM improved their advertising activity and you will receive more leads... But of course, they just want to get more money. When I called them to terminate my contract they said we will give you back your old rate back but it was not true again and they just overcharged me for 2-3 months! Again I called Rep(*******) and heard a thousand promises but in reality, nothing changed. Finally, after I did plenty of email requests to terminate the contract...they keep going to charge me...after thousands of phone calls, they finally sent me a notification about termination but again charge me for 2 months. Still, nowadays I receive bills in the meantime my account is off. So this story just shows that they don't care about dealers and customer service they just trying to get ************************** money as much as they can.Cars Commerce
Date: 11/10/2022
Dear Mr. ****** We value your dealership and all of our dealership partners. We have reviewed your customer review on the ******************** site. We regret you had anything less than a positive experience with us. We have completed an internal investigation of your account. Our records indicate that you received an introductory rate from April 2021 to April 2022. At the conclusion of the introductory period, there was a rate increase. We will have a team member reach out to you directly to make sure you do not have any additional concerns. We hope you continue to use Cars.com in the future for your car selling and buying needs. Thank you -Cars.com-
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