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Business Profile

Auto Warranty Services

CCC Intelligent Solutions Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Services.

Complaints

This profile includes complaints for CCC Intelligent Solutions Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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CCC Intelligent Solutions Inc. has 5 locations, listed below.

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited my check to ********** thinking I was going to get my funds and they put hold because they couldn't verify the number on the front of check in their system so I don't get paid and I get evicted because it's a rent relief check

    • Initial Complaint

      Date:05/31/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business preys on independent appraisers. They would only offer a long term contract. I have no longer been in the appraisal business as a single person business, they will not negotiate / allow me to cancel earlier. They simply quote the contract I signed and could care less about the customer. They then threaten collections. I have tried to speak to a manager for months, of course no managers will ever call back. They have what's a called a retention team, but they have no interest in negotiating / coming to agreement. They simply site the contract. Terrible company. I haven't used the software in months and still they want payment for another year.

    • Initial Complaint

      Date:04/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had two car accidents two different insurance companies (not mine) both accidents we not my fault both parties accepted liability both times CCC lowballed my cars value... I have a current claim with a insurance company that has contracted to use the CCC software/company that has left a few important options of the report of the value you of my car things that are pricey options when you buy a car new... after googling class action lawsuits they have lost for misleading, pricing inaccuracies, and intentional devaluing of the victims car/property they have had to payout MILLIONS in fraudulent reports... the fact that this "COMPANY" is a paid "PARTNER" with "MOST" insurance companies tells you something... they are there to make money for their partners... do not agree research your facts have proof/documents bring a lawyer they will s**** you any chance they get

    • Initial Complaint

      Date:03/29/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CCC One appears to be driven by a computer algorithm that is designed to pull the least expensive comparable vehicles for a valuation report to save insurance companies money.No one should accept their reports at face value as the trim levels and conditions of the vehicles are often wrong or misleading. Insurance companies incorrectly assume CCC One pulled vehicles are in dealer retail condition and correctly identified.CCC one is a shady business utilized by other shady businesses to defraud insurance customers.I would like my report reviewed by CCC One and all inaccuracies corrected by a human being.

    • Initial Complaint

      Date:10/26/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My insurance company (State Farm) is using ccc one as a reference for an evaluation for the fair market value of my totaled vehicle. CCC ONE is not using proper diligence pulling these vehicles. I have a 2007 ****** corolla s standard shift. CCC ONE are pulling vehicles that do not reflect the vehicle trim/condition of my vehicle. My insurance Company has pulled them three times and those three times they have pulled vehicles with lesser trim levels and severe cosmetic damages in order to reduce what is being used as the fair market value. I have pulled several equivalent vehicles myself with equal or similar conditions. I am unhappy with this, it seems that they are purposefully doing this to short the value of my vehicle.

    CCC Intelligent Solutions Inc. is NOT a BBB Accredited Business.

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