Complaints

This profile includes complaints for Byline Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Byline Bank

  180 N La Salle St Chicago, IL 60601-2501

  
• 

  Byline Bank - Norridge

  7460 W Irving Park Rd Norridge, IL 60706

• 

  Byline Bank - Lake Zurich

  1100 S Rand Rd Lake Zurich, IL 60047

• 

  Byline Bank - Glen Ellyn

  520 Crescent Blvd Glen Ellyn, IL 60137

• 

  Byline Bank - West Loop

  1000 W Washington Blvd Chicago, IL 60607

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was an overpayment on my account from November of last year in the amount of $1,350.00. This was due to their own automatic payment calculation instead of deferring to user input. The only allowed for a cashiers check to be issued and sent via *** for a $50.00 fee. I reluctantly agreed to this despite submitting my payment online, and them confirming they received and still held the money. The *** envelope was lost, and 3 months later they refuse to transfer the money to my account and have been charging me late fees on top of it. To the tune of $337.09 from January's statement. They want me to sign a statement which says I was the one that lost the check and release them from all liability. Despite the fact it's in writing they've denied this. They've continued to penalize my account all the while it's been three months without access to my money. I want my money applied to my account and all late fees associated with it removed immediately.

  

  Business Response

  Date: 02/24/2025

  Good morning,

  Please see attached response to BBB.

  Thanks

  ***** ******

  Customer Answer

  Date: 02/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *********

• Initial Complaint

  Date:12/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a Byline business account since 2015, using the debit card for all business transactions. In the past, my card was compromised by an ATM reader, and over $4,000 was withdrawn. I canceled the card, filed a dispute, and the funds were returned.This May, I received a fraud alert for an unfamiliar charge. I declined it, canceled the card, and discovered four unauthorized charges totaling $5,700 from the same merchant over three days, as well as an additional charge of $879.80. I disputed both.On July 24th, Byline issued two determinations: they credited the $879.80 but denied the $5,700, stating no error occurred and the Mastercard zero liability policy did not apply. ***** ******* from Byline explained my business debit card lacks protection. A manager, ****, confirmed business accounts are not covered by law and advised against using the card for security reasons.I visited **********, where I also bank, and ***** at the ****************** branch was unaware business accounts lacked protection and had never seen this situation. Why does Byline allow disputes on business accounts if they are not protected? Why were earlier disputes resolved but not this one?I have clear documentation proving I never made the four Experience gift transactions: $1,500, $1,800, $1,500, and $900. Yet fraud wasnt flagged until the fifth transaction. Meanwhile, a $1,600 purchase at ***** was immediately flagged.Byline failed to protect me as a customer and has contradicted its handling of previous disputes. At minimum, other customers deserve a warning, and the $5,700 should be returned to me.

  

  Business Response

  Date: 12/17/2024

  Please see attached.

   

  Thank you.

   

  ***** ******

  Customer Answer

  Date: 12/20/2024

   
  Complaint: 22678174
  
  I am rejecting this response because:

  Dear BBB,

  I am rejecting Byline Banks response because their claim of having addressed my concerns is inaccurate. I have received no additional correspondence from Byline beyond the two responses I provided with my original complaint.
  Byline states that the fraud protection act does not apply to business accounts. However, their actions are contradictory: in one instance, they approved and credited a disputed fraudulent charge, while in another, they denied liability for similar charges. Both disputes followed the exact same process as outlined by Byline, yet they were treated inconsistently.

  If Byline Bank is unable to address specifics due to their privacy policy, they must at least clarify what their policy is regarding fraud disputes on business accounts. Their response fails to explain this contradiction, nor does it address why one claim was approved and another denied.
  A generic reply does not resolve this concern, and I respectfully request a proper explanation and resolution.
  

  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 01/02/2025

  Good afternoon,

  Byline Bank has provided a written response directly to Ms. ***** via secure email on December 31, 2024.  

   

  Regards,

   

  ***** ******

• Initial Complaint

  Date:06/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scammed out of $4,850. There was $5,000 deposited into my account which ******************** didnt even ensure was in my account before letting someone withdraw it. Said person withdrew $4,850 and then when the bank that they thought sent over $5,000 denied it and was removed as well from my account leaving it negative. This is now my fault. I was told I would not get any additional charges to this amount but got a bill in the mail with money due already. I have received no support from the bank. I do no recommend them as they are unreliable.

  

  Business Response

  Date: 06/06/2024

  Please see attached response. We will be sending a separate response to ************.

  Thanks

   

  ***********************

• Initial Complaint

  Date:03/17/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a complaint against Byline Bank regarding the delayed processing of a registered security deposit sent on March 6, 2024. Despite assurances from *************************** on March 13, 2024, the deposit, which was registered and Medallion guaranteed, remains unprocessed as of today, March 17, 2024. My attempts to obtain updates have been unsuccessful.Requested Resolution: I request Byline Bank to expedite the processing of the registered security deposit and release the associated funds without further delay. Additionally, I seek compensation for any financial losses incurred due to this delay.Documentation ************** tracking information (RF745498253US), signed receipt, and documentation of the vehicle transaction.Sincerely,****************************

  

  Business Response

  Date: 03/20/2024

  Please see attached response.

   

  Thank you.

  ***********************

  Customer Answer

  Date: 03/27/2024

   
  Complaint: 21446115
  I'm rejecting g because of below REASONS:

   

  
  I trust this message finds you well. I am writing to urgently inquire about the status of a payment that was purportedly attempted to be made today, March 27, 2024, on this matter.. while also providing an update on my intentions regarding a complaint with the Better Business Bureau (BBB).
  
  As conveyed to me by Baha Sales Dealer, they informed me that a payment was attempted to be made to credit the account in connection with our transaction. However, they have claimed to deny the payment, citing concerns of fraud now and their intention to pursue legal action. Which is even more confusing, especially if byline bank cleared the matter. 
  
  Given the critical nature of this information and its implications for our ongoing transaction, I kindly request prompt clarification on the following:
  
  1. Confirmation of Payment Attempt: Can you unequivocally confirm whether Byline Bank initiated a payment attempt today, as indicated by the communication from Baha Sales Dealer?
  
  2. Payment Status: If a payment attempt was made, I request clarification on the status of the transaction. Specifically, I need to know whether the payment was successfully processed and sent to the dealership's account.
  
  3. Documentation: If available, please provide any documentation or confirmation of the payment attempt and its outcome to facilitate a swift resolution of this matter.
  
  Furthermore, as there have been significant discrepancies and unresolved issues surrounding our transaction, I am proceeding with my intention to file a complaint with the Better Business Bureau against Baha Sales Dealer. This action is prompted by the dealership's failure to accept payment, citing concerns of fraud, and their stated intention to pursue legal action, which I perceive as undue delay and lack of cooperation.
  
  I emphasize the urgency of this inquiry and kindly request an immediate response to address any uncertainties regarding the payment status.
  
  Please do not hesitate to contact me at ************************* for any further clarification or information required.
  
  Thank you for your prompt attention to this matter.
  
  Sincerely, ***************************

  

  Business Response

  Date: 04/07/2024

  Byline bank responded to ****************** via certified mail to the address identified in his complaint. The letter was mailed on April 2, 2024. The letter covered both the complaint  and the rejection.

   

  Thank you.

  Customer Answer

  Date: 04/09/2024

   
  Complaint: 21446115
  
  
  
  Dear BBB ******* ***** ********************* appreciate the opportunity to respond to the complaint filed  regarding my interaction with Byline Bank.
  
  I acknowledge receipt of your communication dated April 8th, regarding the closure of the complaint and the categorization of the response as "Answered" (assumed). I would like to provide additional information to ensure a comprehensive understanding of the situation.
  
  The complaint pertains to the handling of a security instrument sent to Byline Bank on March 6th, 2024. Despite the successful delivery and signing of the instrument, Byline Bank has failed to process it within the appropriate timeframe. Multiple attempts to follow up on the processing status have yielded no satisfactory response from Byline Bank representatives, including ******************************************************************* and Ms. ************************************** response to Byline Bank's assertion that they allegedly sent a certified mail letter describing their rejection, I must clarify that I have not received any such communication. It is essential to note that under the provisions of the ******** Uniform Commercial Code (810 ILCS 5), specifically Sections *****, *****, *****, and *****, the account associated with the security instrument is to be settled by setoff pursuant to the relevant codes. Despite any alleged rejection letter, Byline Bank's failure to return the instrument within the legal timeframe constitutes acceptance or setoff of the account, as outlined in the applicable ******** laws.
  
  Therefore, it is evident that Byline Bank's actions constitute either acceptance or theft of the instrument, as the deadline for return has passed without resolution.
  
  Legal certified and notarized affidavits and documents have been sent to Byline Bank, addressed to their CFO, Mr. ************************** in an effort to resolve the matter. However, there has been no satisfactory response or resolution from Byline Bank to date.
  
  To facilitate direct communication for equitable resolution, please note my email contact: *************************.
  
  I respectfully request that BBB reopens the complaint to ensure that the matter is thoroughly reviewed, and appropriate action is taken to address the issues raised.
  
  Thank you for your attention to this matter, and I look forward to your prompt response.
  
  Sincerely,
  
  
  

  

  Business Response

  Date: 04/09/2024

  Please see attached response.  ****************** will receive response communications directly from Byline Bank.

   

  Thank you.

• Initial Complaint

  Date:11/20/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 7th I transferred $500 from my business account to my personal account. Both accounts are with ByLine bank. After that transfer went through, I attempted to transfer those $500 to my Chase account. On the first attempt I got an error from the ByLine app saying the transaction didn't go through and to try again. I tried a second time and got the same error. I tried a third time, this time using my wife's email address to send the money (since we have a joint account with *****) and the third time the attempt was successful. However, when I logged in to my account from my laptop, there were 3 deductions to my account ($500 each time). For those 3, there was 1 auto correction, giving me back $500. Another $500 made it to my Chase account. The other $500 are missing. The bank blames is on Zelle. I believe ByLine bank is at fault since it was their app that gave me the error and asked me to try the transfer several times. Regardless, I have called several times asking them to fix this issue and I keep getting the run around. Everyone tells me they will call me right back and I have yet to hear back from anyone. It has been 2 weeks now (since November 7) and I'm still out of my $500.

  

  Business Response

  Date: 11/21/2022

  Hello

  Please see attached response.

   

  Thank you.

   

  ***********************

  Customer Answer

  Date: 11/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It is still frustrating that I had to file a complaint to get my money back. I called the bank several times and was always promised a call back with a solution which never came. Unsurprisingly, after filing my complaint, I got the money back in my account the next day.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had no choice but to bank with this bank because the bought over first bank and trust. I am very disappointed in this bank they DO NOT communicate well. I filed a dispute and through out the whole process was lied to. When you call the online ******** number the management staff says one thing and the other let's you know nothing can be done. This bank **** and I wish I've never stayed with them. They do not do proper investigation and the. offer ***** in the banking app but when u accidentally send out money to the wrong person all they tell u is its your loss and they can't do anything about it because its Zelle. But I reached out the Zelle and the said that was a lie and its the fraud department that does that. Over all I was told that because they couldn't get a hold of the other bank they are not going to bother. Very disappointing . I would not advise anyone to bank here and I will be closing my accounts. They do not care about the customer at all.

  

  Business Response

  Date: 10/18/2022

  Good morning!

   

  Please see attached response.

   

  Thank you.

   

  ***********************

  Customer Answer

  Date: 10/20/2022

   
  Complaint: 18233670
  
  I am rejecting this response because:
   I asked for them to tell me how they came to this conclusion and I was told that they don't disclose that information furthermore they do not reach out to you at all. When they finally called me back from the bank they just keep telling me its my loss and nothing can be done and they won't do another dispute which is ridiculous.
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 10/24/2022

  We are in the process of investigating and  drafting a written communication to *****************

   

  Thank you.

   

  ***********************

   

• Initial Complaint

  Date:09/21/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My branch location in *************, ** was closed. I tried to close my account, but was denied. It has been recurring overdraft fees. Threatening to report me to some check systems if I don't pay all the fees.

  

  Business Response

  Date: 09/23/2022

  Attached is our response.  ****************** will receive a separate communication from the Bank shortly.

   

  Thank you.