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Business Profile

Cannabis

Verano Holdings, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cannabis.

Complaints

This profile includes complaints for Verano Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Verano Holdings, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/16/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received my check and it was very short. So I contacted everyone I could, HR, Payroll, my managers because this was the second time in less than a month this has happened (my check coming out short). They tried using an excuse of a check from a month ago as to why my check was short this week. But I never received any extra money a month ago to have lost almost $200 on this check. I am part of a union, Teamsters777. I was also not warned, or told I was losing money? I just want my paycheck. They're claiming I worked 40 hours + overtime + holiday pay. I only made the 38 hours I worked and holiday pay. My check the week of 1.10.25 would be way more than the $715 I received, if i worked as much as they're claiming they gave me. I would have made closer to a grand with all that extra time. I didnt. I added the two pay stubs and their email response to me. I included the hours I was approved that week of the 10th they're claiming to have given me almost an extra 15 hours and my hours last week.

    • Initial Complaint

      Date:12/14/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ORDER #******** Hi, This bag smells so bad there is no way I can keep it in the house. It smells toxic. I do not want another bag. I do not want store credit. I do not want another bag that smells like toxic fumes. I want my money back to my credit card. This type of smell should be disclosed by the manufacturer before the purchase is made.

    • Initial Complaint

      Date:12/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11-27-2024 @ 3:39.26 PM, I purchased $239.25 of cannabis products and paid Cash. When I got home I loaded a gift card for $200.00 using my Discover card to receive a $30.00 bonus. I noticed that the bonus was only good until 12-2-24 so I emailed the company. After a couple of correspondences, I was told I had used the money when I went into the store on 11-29-24. I was never in the store that day. I emailed them my receipt showing I paid cash when at the store and my charge from Discover. Email below:Thank you for confirming your identity. Our records show that you uploaded $200 on 11/27 and were issued a $30 bonus credit within 4 minutes. We also show two purchases from 11/29, the first for $170.50 and the second for $100, resulting in a card balance of $59.50. It is my understanding that credits at risk of expiration are redeemed before the funds you upload, but have looped in leadership to make sure you are not at risk of losing your bonus credit. Please allow two business days for this process and let us know if you have any additional questions or concerns.Kind Regards,*** ****** ************ Representative **************************************** / ************ Click on the link below!************ *******************************

    • Initial Complaint

      Date:12/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered from their website and checked out and they contacted me via email and had all the information that I submitted via the website and they asked for payment via a secure payment method. I chose to use venmo and sent them the money and then didn't receive any updates or anything afterwards. I then looked into the business and the address comes up as a ********* in town.

    • Initial Complaint

      Date:11/14/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I joined the ************** loyalty program with ZenLeaf dispensary in October 2024, operated by Verano Holdings, with the expectation of accessing member benefits. However, I have been unable to redeem any benefits because the required digital card has not been provided.*** attempted to resolve this issue multiple times without success. Ive sent three emails over the past week to the contact person, ***, requesting either access to the digital card or a refund, but I have not received a response. Additionally, when I contacted the concierge line, I was told they were unsure of the issue and would file a ticket on my behalf. Despite this, I have not received any follow-up or support to resolve the problem.Desired Resolution:I am requesting Verano Holdings either provide the digital card required to access ************** benefits or issue a full refund for my membership.Thank you for addressing this issue.

    Verano Holdings, LLC is NOT a BBB Accredited Business.

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