We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Rentals

Fox Rent a Car

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Rentals.

Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reserved and paid for a full size car from Fox rent a car. Picked up the car and was in my way. It wasnt til several days later I mentioned to my husband what kind of car I had. As he travels 40+ weeks a year and is always getting rental cars, he told me that I had only gotten a mid size car. I reached out to them to let them know of the mistake. They told me nothing could be done til I finished the rental. When I returned the car I tried talking to the guy about it, as it was 10pm at night he clearly didnt care and want to deal with the issue and quickly brushed me off. I had a flight to catch and so I went on my way. I have now been trying for 3 weeks, talking to 5 different customer service reps, only to keep getting the run around and absolutely no help in getting the refund in downgrade of car.

    Business Response

    Date: 08/12/2022

    Thank you for the opportunity to respond to the complaint issued by ****** Nef.  I apologize that the reserved car class did not seem to be available upon pick up.  An adjustment is being made and a request sent to Expedia to provide a refund of 15% off of the rental rate for the downgrade.  A refund of $58.50 should be supplied by Expedia (as payment was made to Expedia), please expect to see that refund in 7 to 10 business days. 
    Thank you. 

    Customer Answer

    Date: 08/12/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** Nef

Fox Rent a Car is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.