Complaints

This profile includes complaints for Betrivers.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Betrivers.com

  900 N Michigan Ave Chicago, IL 60611-1542

  
• 

  Betrivers.com

  2700 Orchard Hwy Manistee, MI 49660-9752

• 

  Betrivers.com

  1080 N Delaware Ave Phila, PA 19125-4330

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A gambling account was opened fraudulently in my name and my banking information was also compromised. Ive never been associated with this company before and i dont partake in gambling, I believe my identity information was used to open an account without my authorization, i was charged $1217 & $633 on my OnePay Debit Card ending in 9808 (Now Closed) and ********************************** Account was somehow compromised as well in this situation and charged $1500+25 via ACH. Account Number: 1042. I have filed IC3 Complaints as well as ***************** reports. If that documentation is needed i will gladly send it over. Im looking to have this fraudulent account closed and in writing that ill be receiving my funds back from this merchant. Ill be attaching the transactions as well but i cant login to my credit union account because of the current dispute over this. BetRivers Reference Number: ********

  

  Business Response

  Date: 07/16/2025

  Hello ******, 

  Thanks for reaching out! We see you were able to join our 24/7 live support chat earlier this morning to submit a formal fraud claim. We can confirm that at this time, the account in question is locked while the claim is being reviewed. Please keep an eye on your email as we will send a follow-up correspondence as soon as that has been completed with the findings.

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** Morning

• Initial Complaint

  Date:07/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined BetRivers online (********, through ********************) on June 26th, 2025. Played for 2 days with no issues, then on the 28th I received a geolocation error. After contacting and troubleshooting with support multiple times, my issue was sent to the review team on July 1st, 2025. I was told to contact back with support in a few hours, which i did and was told to contact back in a few days. Every couple of days I contacted and was told the same (nothing has been reviewed and to contact support in a few days). Today (July 11th, 2025, approx. 2pm EST) I contacted support and was told my issue will be escalated with the review team. At 2:39pm (July 11th, 2025) I received an email that my account has been closed. I called their support and was told there is nothing I could do, and that I would not receive information as to why my account was closed. As a consumer, how am I supposed to know if they just gave up trying to fix my issue, or if they had valid reasoning. I followed all of the procedures asked of me and spent hours of my time trying to resolve this issue, just to have them close me off with no recourse. I personally feel like my Consumer Rights have been violated.  

  

  Business Response

  Date: 07/12/2025

  Hello ******,

  Thanks for reaching out! It appears your account was flagged for a potential violation of our terms and conditions. Upon review, an internal decision was made to close your account in accordance with section 5.6 of our terms and conditions:

  "5.6. We further reserve the general right at any time, and in our sole discretion, to suspend or close your account without further explanation if we consider it necessary to do so for any reason. If you register for more than one account, we may terminate all of your accounts or take other actions as required by applicable laws. In the event that we terminate your account under this provision without regard to a breach of this Agreement by you, to the fullest extent permitted by law, we will only refund the unrestricted (i.e., withdrawable) cash balance of your account to you, but not any Bonus Money in your ********** (as defined in Section 10) then-remaining unconverted to cash."

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23588577
  
  I am rejecting this response because: All i did was follow your support teams instructions. I was told to use support chat on the ********* APP to contact support, so i did. All of the login attempts were either to contact support, or troubleshooting with the help of your support team. I just did what i was told to do by YOUR SUPPORT TEAM.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 07/14/2025

  Hello ******,

  Thanks for reaching out! Unfortunately, we cannot go into much detail over a public forum such as this, but as mentioned, we can confirm that your account was flagged for a potential violation of our terms and conditions, and upon completion of the review, an internal decision was made to close your account. If you have additional questions/concerns, please feel free to join our 24/7 live support chat to get connected with a representative directly.

   

  Have a nice day

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23588577
  
  I am rejecting this response because: I was told by a representative of ********************** that the account was closed because of over 50 login attempts with the failed geolocation. The login attempts were either troubleshooting with your support over the phone, and/or i had to login to use support chat. I just followed the instructions i was told. I cannot use support chat because my account was closed. The error was for location altering software, which none is installed on all 4 devices i tested on. It is not on my end, unless it's an issue with my ISP or something is compromising my network, which i would greatly appreciate any information you could pass along to me. Please feel free to contact me via e-mail or phone number associated with my account.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deposited 236$ when I opened an account on ********************** and at first I could play because they had to confirm my credit card I was using and I waited a few days and I got an email stating that my card was approved and then I started playing I I won some money I tried to cash out with 455$ and then I was informed after talking to support that I had to open a bank account to get my money. They had no problem taking my money from my card. I asked them to put it back on my card that I used to deposit the money and they wouldn't they informed me that the only way to get my money back is to open an bank account and if I would have known that I would not have put the money on in the first place. They have already confirmed my identity and told me my card was approved so I don't understand why I should have to open a bank account to get my money back.

  

  Business Response

  Date: 07/09/2025

  Were sorry to hear that youre experiencing an issue through BetRivers.com. Please know that ************************* and *************** are not affiliated with this company or website. We understand how frustrating this situation must be and recommend reaching out directly to their customer support for further assistance. 

  

  Business Response

  Date: 07/09/2025

  Hello *******,

  Thanks for reaching out! Upon review, we see that as of 6/17, your account is currently only eligible to deposit/withdraw with Online Banking (ACH). This could be for a variety of reasons, including any negative deposit history, being flagged by the system as needing additional verification, or any other potential violation of our Terms of Service. Accounts are periodically reviewed, so the restrictions may be changed in the future, but unfortunately at this time, you would want to look into this option if you were looking to make a withdrawal. If you find yourself needing further assistance with this, please don't hesitate to join our 24/7 live support chat and one of our representatives will gladly assist! 

• Initial Complaint

  Date:07/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can't ever get ahold of customer service. Online they don't offer any kind of way to close your account or even for a cool offer period. That should be an option. Also every time I've played poker I get kicked off numerous times. It's ridiculous that you can't ever get ahold of anyone. So there's no way for you to report any problems. I can't even find away to message customer service Online. They have a lot to improve on. I'm disappointed how they work compared to other Online casinos. 

  

  Business Response

  Date: 07/03/2025

  Hello *****!

  Thank you for reaching out! While accessing our platform via the mobile app, you can contact our support by clicking the support icon found on the task bar at the bottom of the page. If this is currently not in view you may need to scroll to view it or for any inquiry as well you can always reach out to us via email at ************************ To initiate a cooldown on the account, you can navigate to the My Account - Responsible Gaming section. From there, there is a drop down menu for Responsible Gaming. You would then need to scroll to self suspension to initiate a cooldown. If you have any additional questions or concerns please feel free to reach back out to us here!

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I played $1300 of my own money and won $4000 in May of 2025 my account was closed with no explanation once i tried to do a withdrawal. i submitted verification and it was approved but my account remained closed and my withdrawal request was canceled and the funds was added back to my account. A email was sent June 3rd stating that a check will be issued and yet i still havent heard anything from this company or received my funds. I would appreciate if this matter could be resolved asap

  

  Business Response

  Date: 07/02/2025

  Hello *******,

  Thank you for reaching out! Due to this being a public forum I am not able to discuss full account details here. I have emailed you directly in regards to the funds associated with the account. Please review that as soon as you get the chance. If you have any additional questions or concerns please feel free to respond to that email or reach back out to us here! 

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23545405
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:06/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying for several weeks now to make a withdraw. I keep getting push back that my name needs to be update (divorced since creating account) I had sent in a PDF file of my JOD as well as photos of the physical copy where you can see the notary stamp. DENIED! Sent it in numerous times. Sent my ID with my current last name updated. DENIED. Spent countless hours trying to chat with an agent. Each time they say they will escalate the situation. I am at a loss here. Can withdraw my money because to them my documents are sufficient in showing a name change yet, SOS its plenty of proof.

  

  Business Response

  Date: 06/29/2025

  Hello ****,

  Thank you for reaching out and for uploading the requested documents to your account! We see that your most recent uploads were approved earlier this afternoon along with your withdrawal, but if you have any additional questions/concerns, please don't hesitate to reach back out or join our 24/7 live support chat to get connected with a representative directly.

   

  Have a nice day!

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deposited $ 50 & made a $50 bet that lost on the following promotion but never received my bonuses.Hey ****, You Have An Exclusive Welcome Offer Available!?? Make your First Time Deposit using code STARTER ? Select the Second Chance Box on your Bet Slip ?? Get a Bonus Bet of your stake up to $500 if you lose your first wager!?? PLUS! If your first wager is $50 or more, get a $50 Bonus Bet, WIN OR LOSE!?? Join the action TODAY with your EXCLUSIVE WELCOME OFFER!

  

  Business Response

  Date: 06/21/2025

  Hello,

   

  Hey there **** and thank you for reaching out. Our two promotion codes when signing up are "CasinoBack" and "Sports" You can see these under the promotions tab on our website. 

  CasinoBack: You get your losses back up to $500 for the first 24 hours.

  Sports: If your first bet is a loss we will give you that wager back in free bets up to $250

  What you saw must of been an affiliate code on a different website. Please make sure you are always looking at the ********** website when looking at promotions that we are offering. If you make another deposit with the correct code we will honor that promotion. If you have any further questions or concerns please reach out to live chat. They are 24/7 and the fastest way to reach us. Have a great rest of your weekend.

  Thanks,

  Bet Rivers Support Team

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23495758
  
  I am rejecting this response because:
  I received the above email on June 13. I deposited $50 and bet $50 and lost and I did not get either bonus..
  Sincerely,
  
  **** **********

  

  Business Response

  Date: 06/26/2025

  Hello ****,

   Thank you for your response. Looking over the attached email, it does not state nor does it show any affiliated logos, links, emails or identifying information that would preclude that the code you wish to utilize is apart of our promotions page. As stated, all available promotions are available under the promotions tab. Please be sure that you are correctly navigated to BetRivers either on the app or website.

  We apologize that you were mistaken in the matter, however at this time, we cannot honor competitors' codes. Please feel free to utilize any available promotion that you might find interesting within our platform. If you have any issues redeeming please reach out to our customer support team.  

  Kindest regards,

  BetRivers

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23495758
  
  I am rejecting this response because:
  This promotion was sent directly to my email and I logged on using it so I dont know how you can say that it cannot be used. I am not gonna recommend your company to any of the people that I associate with. 
  

  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a client for over 2 years now and I have never had a problem withdrawing my funds until I just recently won $5000. Once I requested my funds they closed my account and stated that the funds had to be mailed. The address on file was wrong so it was updated and a new check was sent on 5/20 the original went out 5/1. It is now 6/16 and I still have not received my funds that was won. I have emailed, texted and called multiple times for the past 2 months and I am yet to get a response or anything in the mail. All customer service **** say that they will escalate the problem to management but no one ever responds back. They are quick to take your deposit real fast and even if you win small they will place the funds into your account until u will big then they will close your account and keep the money. I do not recommend this site because they are out here scamming people who win big money. I have asked for call backs and the management team or whoever it in charge are all cowards because they let the csr get all the problems and they do nothing about it. They all say they will email back but I have heard nothing. Not one person has managed to email or even track my check. If I had it I wouldn't have a need to keep calling. At this point I am convinced that they are playing with me but I don't have time for games. I want my money and I want it NOW. DO NOT GIVE THEM ANY OF YOUR MONEY, THEY WILL KEEP IT AND LIE THAT THEY ARE SENDING IT OUT OR WHATEVER LIES THEY CAN GET TO MAKE YOU THINK THAT YOUR FUNDS WILL BE SENT.....AND YOU ARE JUST LIKE ME STILL CALLING AND TEXTING WAITING 14 BUSINESS DAYS AND IT DOESN'T TAKE THAT LONG FOR MAIL TO GET ANYWHERE IN THE ** NOT EVEN **********.

  

  Business Response

  Date: 06/18/2025

  Hello *******,

  Thanks for reaching out! We do see that there was some confusion with the address on file for your remaining balance to be sent to. Upon review, it looks like these funds were just recently credited back to your account so a new check could be reissued later this week! Please keep an eye on your email for a follow-up correspondence regarding a balance correction as that will signify confirmation that the new check has been sent out. If you have any additional questions/concerns in the meantime, please don't hesitate to join our 24/7 live support chat to discuss with a representative directly! 

  Customer Answer

  Date: 06/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:06/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed into the rivers with my Face ID and accidentally used an email money transfer from my sisters email account we are twins so the Face ID accepted. I put $150 into the app in two days ended up winning $300 I was trying to cash out a winning of 350 and the app shut down theyve asked for all kinds of verification information to sign forms upload our IDs etc. then they close my account and withheld the money They owe me $350 and they closed it scamming me In the last four days I have had several chats with the company and they kept escalating the problem and today when I signed in it was just closed They refuse to answer any emails or fix this situation in her bag.

  

  Business Response

  Date: 06/16/2025

  Hello ******,

  Thank you for reaching out! Upon reviewal of the account, I can confirm that your withdrawal request was approved on 6/15 and will take 1-5 business days to transfer to your account. While, I cannot discuss more account details over a public forum like this, for further assistance or inquiries I would recommend utilizing our live chat feature or emailing us at **********************************!

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bet rivers is doing everything in there power to try to get me to not close my account. They're a filthy money hunger company who purposely makes account deletion almost impossible to navigate through. I've tried live chat multiple times with every time failing. Then It throws you to an agent where I've waited for hours in line for the line to barely move. I don't have hours of time to wait on my phone just to delete my account. Absolute scummy tactics to try to get you to stay. 

  

  Business Response

  Date: 06/16/2025

  Hello,

  Thank you for reaching out to us here! I am unable to locate your current account with us with the specific details given. However, if you are currently having issues with your request via our live chat support setting, I would recommend emailing us at *********************** and from there we can most certainly proceed with your closure request!