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Business Profile

Cell Phone Repair

CPR Cell Phone Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Repair.

Complaints

This profile includes complaints for CPR Cell Phone Repair's headquarters and its corporate-owned locations. To view all corporate locations, see

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CPR Cell Phone Repair has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/05/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted an online inquiry for cracked screen repair from ****************. I received a written reply with a quote for an OEM part for $249, including labor. In order to get me to act quickly, the email also stated that the quote would only be valid for 24 hours. The exact wording of the email is: "The charge for replacing the screen is $249. The price includes both parts and labor. We use OEM parts. We have parts in stock and same day repair is available." When I called to schedule my repair, I was told that the actual price is $450. I informed the salesperson that I had been told another price and he said that I was mistaken and should read more closely.This is classic bait and switch deceptive marketing practices. And illegal. Be careful in dealing with this provider.

    • Initial Complaint

      Date:06/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted CPR Cell Phone Repair on 05/11/23 for a refund. A repair had been made on 04/29/23 and subsequently failed on 05/10/23. The CPR Cell Phone Repair at the local shop ( *************************************************************) stated that neither the part nor the repair could be covered under warranty. I contacted the CPR Cell Phone Repair customer service on the following ********/11/23: Initial email (attached) with picture of receipt (************************************************************)05/18/23: Emailed a copy of the receipt in response to an automated email asking for more information (************************)05/25/23: Called corporate headquarters and left a message with my contact information and brief details about the refund request. ((877) 856-5101)05/30/23: Spoke with **** at ************** at 16:55 EDT. Gave name, phone #, CPR location, and case #. Said he would forward the information to the customer service team. Apologized for ***** 06/02/23: Sent email requesting an update on the refund request (************************). Also attempted to call the previously reachable number and received an automated message that the number was unavailable/out of service.I have received no responses other than automated responses indicating that the request was received or requesting more information. Appropriate information to address the concern was sent on multiple occasions. As of this submission, there has been no resolution with this issue or communication from CPR Cell Phone Repair providing an update on the refund request or discussing the case.

    CPR Cell Phone Repair is NOT a BBB Accredited Business.

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