Reviews

Review Details

• Review fromJessica W

  Date: 04/23/2024

  1 star
  I took my phone in for an insurance claim repair. The screen had a 1/4 crack in it. When I picked my phone up, the top 1/3 of my phone no longer worked with touch and had a black blob. The store and technicians have already completed the warranty claim as the phone they said was in 100% working condition. It was not. They then proceed to tell me that I have to file a new claim, I called and now I have to wait 24hours sign an affidavit and send my drivers license in. I'm being treated like I committed fraud and I'm without a functioning phone. I can not recommend them at all for service!

• Review fromLatasha R

  Date: 04/10/2024

  1 star
  Terrible company. My MacPro was taken in for a repair for a cracked screen. I was informed that uBreakiFix utilize apple parts by the manager, which was not the truth. After dropping my laptop off and getting it repaired post several weeks, I was informed that it was ready for pickup. I had a casing on it so, I didn't realize until a few months later that my lap top was not my laptop. The casing did not have the Apple logo and it looked generic so, I had taken it to Apple and was informed that some parts inside my laptop did not belong in there. I had asked, did they need to remove the part that was taken to replace the screen, and I was informed no by an Apple expert. Parts were stolen from my laptop not only that, the manager himself had informed me that employees had been stealing computers and one particular customer had been calling for his computer and he didn't know what to say because his computer was stolen. I contacted the location on ************************************************** and the manager who had stolen and replaced my parts that had nothing to do with my screen. After confronting him about my laptop his response was, well it's still working isn't it? I was furious, I immediately called the police to make a report. I had contacted the corporate office and had been communicating with a ********, he wanted me to take my computer back to Ubreakifix after the experience I had just had. Then insisting that I pay for my services and they will reimburse me. I had to pay a $100 anyway before it was even fix that is required. I'm in school and my laptop had not been the same, It freezes, it get stuck, just a lot of things that it was not doing before and it is a $1200.00 laptop. Why would I pay for something that was done to me. I would not recommend this company. I have been dealing with this for 3 months and no resolution. Keep ***********

• Review fromJeremy W

  Date: 02/27/2024

  1 star
  Scheduled for iPhone repair two days in a row to which they failed to deliver did not show completely wasted my time. I highly recommend you ********************* with this insurance company through **** keep AppleCare.!!!!

• Review fromAnthony D

  Date: 01/04/2024

  2 stars
  Made a 45 minute drive to an appointment to get ipad screen fixed (under **** assurion) I was told not only there is no claim on file, but also they didn't have **** in stock. Having to re-file all over again. Why couldn't they have informed me, either by phone or in writing, that "the part is not in stock" What a wasted 45 mile drive out of my way for this special trip

• Review fromDavid F

  Date: 10/21/2023

  1 star
  Don't bother with this company they just give you the runaround. They do not honor the protection plan you purchased.

• Review fromNicole T

  Date: 09/05/2023

  1 star
  Terrible Service ! They will not honor the protection plan . I spent hours over the corse of 5 days trying to get my sons gloves replaced. ABSOLUTELY TERRIBLE.