We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Check Cashing Services

Pls Check Cashers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Check Cashing Services.

Complaints

This profile includes complaints for Pls Check Cashers's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pls Check Cashers has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 17 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased money order that was typed and made direct to my landlord on 8/1 and a stop payment was made on 8/11 because they had not received payment. I was told initially 2-3 weeks but paperwork says different (30 days). Ive made contact with PLS 4x over the phone (8/14, 8/16, 8/28 and 9/18) and once at the local PLS since 8/11. Now its 9/18 and they are saying they never received my money order paperwork to process the paperwork. How do they not talk to one another? I will be heading up to my local PLS today to get this resolved because aint no way yall can hold money orders this long and the process not going along as it should. Will update once I know more

    • Initial Complaint

      Date:08/14/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had got 4 money orders from pls check cash place and they was stolen out the mailbox at the postal office

    • Initial Complaint

      Date:04/03/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a money order from PLS check chasing on March 23 2020 i filled out the paper Affidavit of Forgery or Alteration the paper was inter in on May 25 2020 ** to now i have not receive any Information regarding this money every time i call they tell me it still pending i call today and they tell me there no information on it. It going on three years. I do not understand what going on never a supervisor to talk no one from money order departmen

    • Initial Complaint

      Date:02/24/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2/15/2023 I purchased a money order from this location that I have in Glendale and when I went to the Dentist to pay, I got financed so I didnt have to pay them directly. the money order was not completely filled out but I had already wrote the business name on the money order. However, I do have both parts of the money order, and the *** has a record of me purchasing the money order and it wasnt even a week old. On today, 2.22,23., I have contacted 3*** locations and gotten three different answers. The runaround basically. This is very time consuming telling me that I have to pay $15 a stop payment on an money order that has not been made out to anyone and I purchased it, and I have both parts of it, when I called customer service twice today, one person told me I had to go directly back to that Saint *** rude a** and not knowledgeable, and then I called again, and the lady told me that I could take it to any TLS as long as I have both copies of the money order and I was not supposed to be charged because I am in the system. They told me it will take 30 days in the mail me a check not that I want to pay $15 like this location on ****************** told me. I want my money back I dont care if its a two dollar charge or whatever Im not paying $15 and I have the money order and they have records and video of my purchases. I want my money back in full (*****) and I would never do business with them again.

    • Initial Complaint

      Date:01/09/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a ******* dollar money order that I purchased from PLS in September 2022 the check was stolen from a USP box and then forged and cashed at PLS. PLS has the persons picture who cashed check and I filed a police report an affidavit with PLS and report with *********** PLS is now holding said check for up to 3 years and they have all the information this is my rent and I just can't make up the difference I'm on a set budget so I've been a mo th behind this whole time

    • Initial Complaint

      Date:12/09/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Money order that I purchase was stolen and cashed at the same location. They made me come out the pocket for money to get info on what happened. And to file a affidavit still no lucky or acting like I didn't do. I have all the proof and receipt. They are scamming people out of money. And I don't have money to give a way. And the amount that was stolen is a felony charge. Still no action. Every manager is a joke & unhelpful. I need action soon not later I can't wait 2 to4 years just to get my money back that was rent and I have kids this is ridiculous that I have to email you guys about that scam and situation that going on. Just as fast they took my money. That how fast I should receive it. I need help !

    Pls Check Cashers is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.