Complaints

This profile includes complaints for CashNetUSA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  CashNetUSA

  175 W Jackson Blvd Ste 1000 Chicago, IL 60604-2863

• 

  CashNetUSA

  200 W Jackson Blvd Stop 4 Chicago, IL 60606-6941

• 

  CashNetUSA

  175 W Jackson Blvd #1000 Chicago, IL 60604-2863

• 

  CashNetUSA

  175 W Jackson Blvd Ste 1000 Chicago, IL 60604

• 

  CashNetUSA

  P.O. Box 643990 Cincinnati, OH 45264

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never held an account with this company. Got this email and have been receiving phone calls as well.

  Business Response

  Date: 06/25/2025

  Thank you for forwarding this complaint. CashNetUSA takes all complaints seriously and makes every effort to implement a fair and satisfactory resolution.
  

  As an initial matter, CashNetUSA does not provide financial services to residents of ******
  

  In addition, CashNetUSA is not responsible for or associated in any way with the persons referenced in this complaint. Based on the details of the complaint, it is clear that fraudsters falsely posing as collectors have contacted Mr. ******************** persons are fraudulently using our trade name in an attempt to extort money from consumers by utilizing threatening tactics.
  

  Furthermost, CashNetUSA is unable to determine if an account exists for Mr. ******** with the information provided (e.g. name, address, telephone number, email address). Please have Mr. ******** contact us at ************ to verify if there is an account in their name.
  

  It is always our prioritized goal to adhere to and comply with all regulatory requirements while conducting regular and collection business. We train our staff accordingly and follow the collection guidelines set forth by the Fair Debt Collection Practices Act (FDCPA).
  

  While we sympathize with Mr. ********* situation, we cannot take action because the complaint is not related to CashNetUSA. We recommend that they follow the link below to the ************************* web site for information on how they can protect themselves against this type of activity.
  

  ***************************************************************************
  

  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

  
  

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company CashNetUSA was a company online I dealt with. Their website was not available for me to access. I received the finds but didnt get details of payment and due dates till after I received the funds. It wasnt right away but a few days. I got a email stating I will pay $180 for 80 payments. Now the terms are changed to $258 twice a month. I feel like I am being scammed. Never knew payments were 2 times a month. I want to notify the public about this and warned them to pay off quickly and dont get stuck. I dont know what to do at this point. I never had two different terms and I dont know which is the loan. I did received something from my bank saying $180 was transferred from my account. I need to have Access to the website to check what is happening. Im having to call customer service to find out how to pay. I dont want to be scammed and I do owe *****. Just think at this point I was scammed. Need to know what else can I do to get out of this loan. And warn others not to do so. I would like overpayment amount in excess of the $*****.

  Business Response

  Date: 06/30/2025

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  
  On April 14, 2025, Ms. *********** submitted an application for a CashNetUSA line of credit.
  

  On April 21, 2025, Ms. *********** opened a $1,500.00 limit Line of Credit with CashNetUSA. When Ms. *********** applied for the line of credit, she was presented with and required to agree to the CashNetUSA and Terms and Conditions (Agreement) if she wanted to proceed with the application process; she acknowledged her acceptance by electronic signature on the application dated April 14, 2025. Before she entered the agreement, CashNetUSA disclosed the terms and conditions of the Line of Credit including the Annual Percentage Rate (APR) for Cash Advances and Paying Interest. Ms. *********** can access a copy of her Agreement at any time by signing into her online account at **************************.
  

  Contrary to *************** assertion, the terms have not changed.
  
  During the application process, Ms. *********** advised that her pay frequency was twice monthly (ex. The 1st and 15th of each month); therefore,her repayment dates were scheduled accordingly as twice monthly.
  
  As set forth in *************************** there is an interest charge that is assessed daily.  
  

  As set forth in *************************** she is required to make at least the minimum payment every billing period she carries a balance.  Whenever a billing period closes, ************** receives an email notification that her statement has been generated. This statement will detail her scheduled payment obligations,including the due date and minimum payment amount. Contrary to Ms. ************ assertion, CashNetUSA did not email her stating that payments would be $180.00 for 80 months.
  
  The line of credit is a credit line in which a customer can borrow up to the approved credit limit. Please note that payments are not fixed and may vary based on account activity. They can decrease with timely payments or increase if additional cash advances are taken or if there are past due balances.
  
  Since establishing the line of credit, ************** has requested one (1) cash advance.  Ms. *********** failed to make the required payments under the agreement and her account balance is past due. As such, our collection efforts have been initiated.
  
  Please note, CashNetUSA utilizes multi-factor authentication for all customers. Based on our review, Ms. *********** has attempted to log into her CashNetUSA online home account.  When a customer attempts to log into their account, a customer must provide their username and password. As an additional layer of security for protecting customer account information, a customer will enter a security code. ******************** authentication codes are sent to the last email address associated with the account.  Further in our review, Ms. *********** contacted our customer support team to advise that she was not able to reset her password,therefore, we resent the link and she was able to login into her account. If a ************** continues to experience difficulties, he may contact our customer support team via telephone and email.
  
  We have reviewed Ms. ************ account,and our review concludes that her account has been serviced in alignment with the signed Agreement. Therefore, we will not be able to honor her request to cancel the loan the loan terms nor waive the interest.
  
  If Ms. *********** has any additional questions regarding this matter, we ask that she please contact our customer support team at ************, Monday Friday, 7:00AM 8:00PM CT, Saturday:8:30 AM 5:00 PM CT and Sunday 10:00 AM 6:30 PM CT.

  
  

• Initial Complaint

  Date:06/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sending mail to my home with out permission.

  Business Response

  Date: 06/26/2025

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  
  After carefully reviewing this complaint,we are unable to determine Ms. ******** concerns.
  
  Based on the information provided,CashNetUSA is unable to locate a profile that matches the complainants information. In order to assist Ms. ******* further, we ask that she please contact us to determine the specifics of her concerns, provide a CashNetUSA account number and/or personal identifiable information to verify if there has been an account opened on their behalf. 
  
  Our customer service departments phone number is ************.  Please note our hours of operation are Monday Friday 7AM 8PM CT and Saturday 8:30 AM 5PM and Sunday 10AM 6:30PM CT.
  

• Initial Complaint

  Date:06/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a loan through them back in 2023, and I am still trying to pay it off. I set up payment arrangements, and they are trying to take out more money than I authorized. I can't afford more than what I set up for a payment arrangement. It is affecting my credit too, and I am not pleased. I am making the payment arrangements, so it shouldn't be messing with my credit.

  Business Response

  Date: 06/25/2025

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  On July 24, 2023, ********** opened a $1,400.00 line of credit with CashNetUSA. When *** ******* applied for the line of credit, she was presented with and required to agree to the CashNetUSA and Terms and Conditions (Agreement) if she wanted to proceed with the application process; she acknowledged her acceptance by electronic signature on the application dated July 24, 2023. Before she entered the agreement, CashNetUSA disclosed the terms and conditions of the Line of Credit including the Annual Percentage Rate (APR) for Cash Advances and Paying Interest.  The interest applicable to a cash advance were fully set forth in the agreement, a copy of which was provided to her (via email) when she opened the account.
  

  As set forth in *** ******** line of credit agreement, she is required to make at least the minimum payment every billing period that has an outstanding balance.  Whenever a billing period closes, *** ******* receives an email notification that her statement has been generated. This statement will detail her scheduled payment obligations, including the due date and minimum payment amount.
  

  Since establishing the line of credit,*** ******* has requested twenty-two (22) cash advances. Although *** ******* has made several payments over the course of the line of credit, she has failed to make the required minimum payments on their due dates as shown on her Statements and her account became past due. As such, our collection efforts were initiated.
  

  On April 1, 2025, *** ******* emailed out customer support team and scheduled the following  payment arrangement for the past due balance with her debit card ending in 0730.
  Date Amount Payment Type Card Type Card # Last 4
  04/04/2025 $188.00 Debit ********* 0730
  04/18/2025 $188.00 Debit ********* 0730
  05/02/2025 $188.00 Debit ********* 0730
  05/16/2025 $188.00 Debit ********* 0730
  05/30/2025 $188.00 Debit ********* 0730
  06/13/2025 $188.00 Debit ********* 0730
  06/27/2025 $188.00 Debit ********* 0730
  07/11/2025 $188.00 Debit ********* 0730
  07/25/2025 $188.00 Debit ********* 0730
  08/08/2025 $192.34 Debit ********* 0730
  
  Please be advised, CashNetUSA does not have Automated Clearing House (ACH) authorization to allow debits to be made to her bank account. A confirmation email was sent to *** *******.
  

  Based on our review, contrary to *** ******* assertion, we have not attempted to withdraw from her account nor have we attempted to withdraw additional times outside of her agreed-upon payment arrangement.
  

  Further in our review and contrary to her assertion, *** ******* has failed to make the payments as agreed upon in the payment arrangement. We received notification that the payments dated April 18, 2025, May 2, 2025 and June 13, 2025 in the payments were rejected.
  

  Please note, CashNetUSA does not report any loan or transaction information directly to the three major credit bureaus (Experian, Equifax and **********). We may report back to the other credit bureaus we use, such as Clarity and LexisNexis.
  

  If ********** has any additional questions regarding this matter, we ask that she please contact our customer support team at ************, Monday Friday,7:00AM 8:00PM CT, Saturday: 8:30 AM 5:00 PM CT and Sunday 10:00 AM 6:30 PM CT.
  
  

  
  

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This site provides loans. I have used it in the past. They do not update your information before approving and sending out funds.

  Business Response

  Date: 06/21/2025

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  
  On June 4, 2025, ********* applied and was approved for a $1,000.00 line of credit with CashNetUSA. According to our records, *** ******* cash advance was scheduled for deposit on June 4, 2025, to the bank account provided in the application and that she agreed to and was listed on her loan agreement.A confirmation email was sent to *** ******.
  

  Later that same day, *** ****** contacted our customer support team to advise that the bank account details were not correct and needed to be updated. Typically, if an account is closed and isnt accepting deposits, the funds should return back to CashNetUSA usually within 7 days.
  

  *** ******* account was escalated for further review and we received notification from the bank advising that the account was an invalid bank account and the initial funding of $1,000.00 was returned back to CashNetUSA. A confirmation email was sent to *** ****** advising as such.
  
  Based on our review, *** ****** submitted documentation to update her bank account details and requested a new cash advance.
  
  If *** ****** has any additional questions regarding this matter, we ask that she please contact our customer support team at ************, Monday Friday, 7:00AM 8:00PM CT, Saturday:8:30 AM 5:00 PM CT and Sunday 10:00 AM 6:30 PM CT.

  
  

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I decided to take out a small loan with this company. I borrowed $1000.00 which they gave me credit to $1500.00. They loaned me the money which they deposited into my checking account within 24 hours. The problem is that when I tried to get into my account on there website, I was locked out. I wanted to see when payment was due and how much. I called there help line and the lady told me that they needed a copy of both sides of my driver's license and a most recent bank statement. I asked her why? She exclaimed that they needed that information in order for me to access my account. I told her that I was not going to give out that information and I wanted to talk with a manager. I explained to her and asked her why they needed that information when I already received the loan. The was no reason for me to give them that information. All I wanted to do was to find out how to pay them back. She said she would make some notes in the account and have them call me. I did not hear from them right away, but a few days later I received an email stating the exact thing that I told there customer representative. I just want to pay them off because the interest is so high. But yet again they asked for my driver's license and recent bank statement. I need help in just paying this back. I am not going to provide them any of that information that they are requesting.

  Business Response

  Date: 06/21/2025

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  
  On May 20, 2025 *********** opened a $1,550.00 line of credit with CashNetUSA. When Mr. ******** applied for the line of credit, he was presented with and required to agree to the CashNetUSA and Terms and Conditions (Agreement) if he wanted to proceed with the application process; he acknowledged his acceptance by electronic signature on the application dated May 20, 2025. Before he entered the agreement, CashNetUSA disclosed the terms and conditions of the Line of Credit including the Annual Percentage Rate (APR) for Cash Advances and Paying Interest.  The interest applicable to a cash advance were fully set forth in the agreement, a copy of which was provided to him (via email) when he opened the account.

  As set forth in Mr.Sprechers line of credit Agreement, he is required to make at least the minimum payment every billing period that has an outstanding balance.  Whenever a billing period closes, Mr. ******** receives an email notification that his statement has been generated. This statement will detail his scheduled payment obligations, including the due date and minimum payment amount.
  Since establishing the line of credit,Mr. ******** has requested one (1) cash advance.

  Based on our review, Mr. ******** called our customer support team to inquire about his online account accessibility. As such, he was advised that the account was under review and asked that he provide a copy (front and back) of his State Identification card and a recent bank statement to ensure the privacy and security of the account. However, Mr. ******** declined to provide the required documentation and requested to speak with a manager. As such, a member of management called Mr. ********* but was unable to connect with him, however, a voicemail message was left. In addition, an email was sent advising of the aforementioned information.
  

  Should *********** wish to provide the required documents to restore accessibility to his online account, we ask that he provide a copy of his State Identification card and the most recent bank statement via email to:
  
  CashNetUSA Customer Support
  Phone:*************
  Email:********************************************************
  
  However,the account will remain limited until the verification process is complete.
  
  If Mr. ******** has any additional questions regarding this matter, we ask that he please contact our customer support team at ************* Monday Friday, 7:00AM 8:00PM CT, Saturday:8:30 AM 5:00 PM CT and Sunday 10:00 AM 6:30 PM CT.

• Initial Complaint

  Date:05/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cant keeping making the kind of payments CashNetUSA has me doing over $300 bi weekly is killing me and majority of it goes to interest due to the 300% interest rate. I would like to settle for a monthly payment amount instead for a better interest rate since this exceeds what is allowed in Missouri usury laws.

  Business Response

  Date: 06/12/2025

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  As an initial matter, at all relevant times, Mr.*****s line of credit account with ******************** has complied with the applicable laws including our lending and interest. 
  
  On December 4, 2024, Mr. ***** opened a $1,800.00 line of credit with CashNetUSA. When Mr.***** applied for the line of credit, he was presented with and required to agree to the CashNetUSA and Terms and Conditions (Agreement) if he wanted to proceed with the application process; he acknowledged his acceptance by electronic signature on the application dated December 4, 2024. Before he entered the agreement, CashNetUSA disclosed the terms and conditions of the Line of Credit including the Annual Percentage Rate (APR) for Cash Advances and Paying Interest.  The interest applicable to a cash advance were fully set forth in the agreement, a copy of which was provided to his (via email) when he opened the account.
  

  During the application process Mr.***** indicated that his payment frequency was biweekly; therefore, his repayment due dates have been scheduled accordingly, as biweekly.
  

  As set forth in Mr. *****s line of credit Agreement, interest will be charged each day on the principal that is scheduled to be outstanding. Please note that daily interest is applied only to the amount borrowed that is outstanding on that day (i.e., interest is charged on principal only and not on fees or accrued interest). 
  

  As set forth in Mr. *****s line of credit Agreement, he is required to make at least the minimum payment every billing period that has an outstanding balance.  The Minimum Payment due each payment due date is all interest accrued at the end of the prior billing period, plus 5% of the total of the outstanding Principal Balance. Whenever a billing period closes, Mr. ***** receives an email notification that his statement has been generated. This statement will detail his scheduled payment obligations, including the due date and minimum payment amount.
  

  Since establishing the line of credit,Mr. ***** has requested twelve (12) cash advances. Although Mr. ***** has made payments, he has failed to make all the required payments under the Agreement and his account balance is past due.

  As such, our collection efforts have been initiated.
  

  In reviewing Mr. *****s account, our records confirm that Mr. *****s account has been managed correctly and in alignment with the signed Agreement. 
  

  We are willing to work with Mr. ***** regarding his past due account balance and schedule available repayment options. We ask that he please contact our customer support team at ************, Monday Friday, 7:00AM 8:00PM CT, Saturday: 8:30 AM 5:00 PM CT and Sunday 10:00 AM 6:30 PM CT for assistance.

• Initial Complaint

  Date:05/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a letter saying a loan is past due. I never took out a loan from them, nor did I receive any funds. They won't release any information to me without me giving them my social security number and telephone number. I'm not comfortable giving that information for something that's not mine.

  Business Response

  Date: 06/10/2025

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  On April 17, 2025, someone identifying themselves as Mr. ******* applied for a line of credit with CashNetUSA.  During the application process, Mr. ******** personal information was provided, including date of birth and social security number. Subsequently, a $1,950.00 line of credit was approved, and the Agreement and Terms and Conditions (Agreement) were acknowledged and accepted by electronic signature on the application. In the Agreement, a minimum payment is due every billing period that carries a balance.
  

  Since establishing the line of credit, one (1) cash advance has been funded.  CashNetUSA has not received any payments toward the account balance, accordingly, the account balance became past due. As such, our collection efforts were initiated.
  
  It appears Mr. ******* is asserting that he called our customer support team in regard to the account, please note, ******************** values the privacy of all our customers and we maintain procedural safeguards to ensure our customers privacy;accordingly, we require information to be verified to confirm that we are speaking with the account holder. 
  Since Mr. ******* is asserting that he did not apply for the loan and may be the victim of a fraudulent application, in accordance with our policy, we ask that he file a police report and provide a full copy to CashNetUSA to launch an internal investigation via email or fax to:
  
  CashNetUSA *************************
  Fax: ************
  Email: ****************************************************************
  
  Upon receipt of the police report, our fraud department will begin review of his identity theft claim.
  

  Additionally, if Mr. ******* believes that he is a victim of identity theft, we strongly encourage he file an identity theft report online with the ************************ (FTC) at ********************************** FTC can provide suggestions on how to protect his personal identification information going forward and how to alert other agencies, such as credit bureaus, that his identity information may be compromised.
  

  If Mr. ******* has any additional questions regarding this matter, we ask that he please contact our customer support team at ************, Monday Friday, 7:00AM 8:00PM CT, Saturday:8:30 AM 5:00 PM CT and Sunday 10:00 AM 6:30 PM CT.
  

  
  

• Initial Complaint

  Date:05/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged 300% interest on a loan. I did not see that when I signed up with them. I'm paying over $200 a month and only $30 of it is going to pay down my loan.

  Business Response

  Date: 06/10/2025

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  On February 16, 2025, Ms. *********** opened a $1,050.00 line of credit with CashNetUSA. When ************** applied for the line of credit, she was presented with and required to agree to the CashNetUSA and Terms and Conditions (Agreement) if she wanted to proceed with the application process; she acknowledged her acceptance by electronic signature on the application dated February 16, 2025. Before she entered the agreement, CashNetUSA disclosed the terms and conditions of the Line of Credit including the Annual Percentage Rate (APR) for Cash Advances and Paying Interest.  The interest applicable to a cash advance were fully set forth in the agreement.
  

  As set forth in Ms. ************ line of credit Agreement, interest will be charged each day on the principal that is scheduled to be outstanding. Please note that daily interest is applied only to the amount borrowed that is outstanding on that day (i.e., interest is charged on principal only and not on fees or accrued interest). 
  

  As set forth in Ms. ************ line of credit Agreement, there is a cash advance fee for every cash advance requested.
  

  As set forth in Ms. ************ line of credit Agreement, she is required to make at least the minimum payment every billing period that has an outstanding balance.  Whenever a billing period closes, Ms. *********** receives an email notification that her statement has been generated. This statement will detail her scheduled payment obligations, including the due date and minimum payment amount.
  

  Since establishing the line of credit,Ms. *********** has requested eight (8) cash advances. Ms. *********** has only made two (2) payments towards the account balance. Please note, payments are applied to interest first. Ms. *********** failed to make the required payments under the agreement and her account balance is past due. As such, our collection efforts have been initiated.
  

  In reviewing Ms. ************ account,our records confirm that Ms. *********** has correctly been managed in alignment with the signed Agreement. 
  

  If Ms. *********** has any additional questions regarding this matter, we ask that she please contact our customer support team at ************, Monday Friday, 7:00AM 8:00PM CT, Saturday:8:30 AM 5:00 PM CT and Sunday 10:00 AM 6:30 PM CT.

  
  

• Initial Complaint

  Date:05/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This seems like a really high finance charge. More than double the loan.Current CAB Installment Loan CAB Installment Loan ID: ******** TypeCAB Installment Loan StatusPast Due Principal$1,000.00 Finance Charge$1,226.38 Loan Total$2,226.38 Term147 Days APR446.80%Funding Date3/24/2025 Current Payment Due Date6/18/2025 Final Payment Due Date8/18/2025. 

  Business Response

  Date: 06/10/2025

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  On March 24, 2025, CashNetUSA arranged a $1,000.00 *** installment loan for ************* When Ms. ********* applied for the loan, she was presented with and required to agree to the Terms and Conditions (Agreement) if she wanted to proceed with the application process; she acknowledged her acceptance by providing her electronic signature on the application dated March 24, 2025.
  

  This Agreement also outlines, in detail, all the terms of the account, including the Payment Schedule, Loan Duration, Annual Percentage Rate, Finance Charge, Amount Financed, Total of Payments and Payment Schedule.
  

  Ms.********* acknowledged the cost disclosure statement provided to her during the application process.
  

  As set forth in Ms. ********** loan agreement, there is a *** fee charge associated with the *** installment loan.   For information regarding the fees of her specific installment loan, we urge Ms. ********* to refer to loan section Description and Cost of *** Services in the loan agreement provided to her.
  

  In addition, there is a Lender interest assessed. It is 10% per year on both the loan amount and the *** Fee.  For information regarding the lender interest, we urge Ms. ********* to refer to loan section Description and Cost of ************ in the loan agreement provided to him. This information can also be reviewed directly on our website under the Texas Rates & Terms and FAQs pages at www.cashnetusa.com.
  

  As set forth in Ms. ********** loan agreement, interest is charged daily. For detailed information about how interest is calculated, we recommend Ms. ********* refer to her loan agreement labeled PROMISE TO PAY AND CALCULATION OF INTEREST, which is always available through her online account.
  

  Please note that Ms. ********* has the right to make a payment in advance and in any amount on the loan agreement at any time without incurring additional charges.Prepayments of principal may reduce the total amount of interest she is scheduled to pay under the Agreement.
  
  We have reviewed Ms. ********** account and it has been managed in alignment with the above referenced Agreement and we are unable to honor her resolution request. 
  

  If Ms. ********* has any additional questions regarding this matter, we ask that she please contact our customer support team at ************, Monday Friday, 7:00AM 8:00PM CT,Saturday: 8:30 AM 5:00 PM CT and Sunday 10:00 AM 6:30 PM CT.