Complaints

This profile includes complaints for CashNetUSA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  CashNetUSA

  175 W Jackson Blvd Ste 1000 Chicago, IL 60604-2863

• 

  CashNetUSA

  200 W Jackson Blvd Stop 4 Chicago, IL 60606-6941

• 

  CashNetUSA

  175 W Jackson Blvd #1000 Chicago, IL 60604-2863

• 

  CashNetUSA

  P.O. Box 643990 Cincinnati, OH 45264

• 

  CashNetUSA

  7828 W Highway 124 Harrisburg, MO 65256

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email stating that I have an outstanding debt of $1620.50 and I need to contact an attorney named ***** ******** to settle. I have never taken out a loan with this company. I have in the past looked into taking out a loan with different companies, but never actually did. Im hoping this is fake. 

  Business Response

  Date: 06/06/2025

  Thank you for forwarding this complaint. CashNetUSA takes all complaints seriously and makes every effort to implement a fair and satisfactory resolution.
  

  As an initial matter, CashNetUSA is not responsible for or associated in any way with the persons referenced in this complaint. Based on the details of the complaint, it is clear that fraudsters falsely posing as collectors have contacted Ms. ****************** persons are fraudulently using our trade name in an attempt to extort money from consumers by utilizing threatening tactics.
  

  After carefully reviewing this complaint, based on the information provided,CashNetUSA can locate several profiles with the name ********* ******,however, we are not able to locate a profile that matches the complainants information (e.g. Name, Home Address, Telephone Number, email address).  In order to assist Ms. ****** further, we ask that they please contact us at their earliest convenience to provide personal identifiable information to verify if there has been an account opened with their information.  Our customer service departments phone number is ************.  Please note our hours of operation are Monday Friday 7AM 8PM CT and Saturday 8:30 AM 5PM and Sunday 10AM 6:30PM CT.
  

  It is always our prioritized goal to adhere to and comply with all regulatory requirements while conducting regular and collection business. We train our staff accordingly and follow the collection guidelines set forth by the Fair Debt Collection Practices Act (FDCPA).
  

  While we sympathize with Ms. ******* situation, we cannot take action because the complaint is not related to CashNetUSA. We recommend that they follow the link below to the ************************* web site for information on how they can protect themselves against this type of activity.
  

  ***************************************************************************
  

  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transactions were 04/01/2025 for the amount of $150 insurance for a loan I didn't receive in the amount of $2500 . 04/05/2025 transaction of refundable $250 I was told for a transfer from cashnet third party bank to my chime account which never happened do to an entity I wasn't informed was apart of our business affairs. Who interrupted the transfer asking for a $300 release fee. I was unaware of . I was told my $250 was added to the loan to be sent back to me. Once I learned of this new fee I felt scammed and backed out the loan. I was then told I wouldn't get my $250 refund back. That I was getting my $150 insurance I bought refunded which never happened.

  Business Response

  Date: 06/04/2025

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  As an initial matter, CashNetUSA does not provide financial services to residents of California.
  

  In addition, we have determined that this is fraud. CashNetUSA is not associated in any way with the persons referenced in this complaint. Based on the details of the complaint, it is clear that fraudsters falsely posing as consumer lenders have contacted ************************ persons are fraudulently using our trade name in an attempt to extort money from consumers by claiming to offer consumer loan services. Furthermost, CashNetUSA does not ask for a payment or fees prior to approval nor offer insurance.
  

  After review of our records, we could not locate an account for Mr.***** ** based on the information provided. Please have Mr. ***** ** contact us at ************ to verify if there is an account in their name.
  

  While we sympathize with Mr. ***** **s situation, we cannot take action because the complaint is not related to CashNetUSA. If Mr. ***** ** suspects that they are being contacted by a suspicious entity, we recommend that they follow the links below to the ************************* web site for information on how they can protect themselves against this type of activity.
  

  ********************************************************************************
  

  ************************************************************
  

  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information,please contact us.

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with CASHNETUSA. I DO NOT have a contract with CASHNETUSA, they did not provide me with the original contract as requested.

  Business Response

  Date: 06/06/2025

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  
  After carefully reviewing this complaint, based on the information provided, CashNetUSA is unable to locate a profile that matches the complainants information. In order to assist ****** further, we ask that ****** please contact us to provide a CashNetUSA account number and/or personal identifiable information to verify if there has been an account opened on their behalf.  Our customer service departments phone number is ************.  Please note our hours of operation are Monday Friday 7AM 8PM CT and Saturday 8:30 AM 5PM and Sunday 10AM 6:30PM CT.
  
  If an account is found in our database with Shazads personal information and ****** did not apply for financial services and instead may be the victim of identity theft,we ask ****** to file a police report and provide a full copy to CashNetUSA via email or fax to:
  
  CashNetUSA *************************
  Fax: ************
  Email: ****************************************************************
  
  If ****** believes that ****** is a victim of identity theft, we strongly encourage ****** to file an identity theft report online with the ************************ (FTC) at ********************************** FTC can provide suggestions on how to protect personal identification information going forward and how to alert other agencies, such as credit bureaus, that their identity information may be compromised.
  
  

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a loan on May 8 ******************************** a one time fee for ****** then I sent it then got a letter for saying I need ****** for a transfer fee I sent that and then I get a letter for ****** talking about the credit bureau fee at that time I told him I was cancelling my loan because I didn't have any more money to send he goes on to say it will take *************************************************************** to pay the ****** I tell him again I want a refund and I'm not longer interested he hangs up I call back and get his voicemail and then I called again and it was disconnected I called from my daughter's phone it rang and it went to voicemail all I want to know is how was he going to send my money back when he had me to put it on a apple gift card.

  Business Response

  Date: 06/04/2025

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.

  As an initial matter, CashNetUSA does not provide financial services to residents of ********

  In addition, we have determined that this is fraud. CashNetUSA is not associated in any way with the persons referenced in this complaint. Based on the details of the complaint, it is clear that fraudsters falsely posing as consumer lenders have contacted Ms. ********************** persons are fraudulently using our trade name in an attempt to extort money from consumers by claiming to offer consumer loan services. Furthermost, CashNetUSA does not ask for a payment or fees prior to approval or accept gift cards as a form of payment.
  
  After carefully reviewing this complaint, based on the information provided,CashNetUSA can locate several profiles with the name ***** **********,however, we are not able to locate a profile that matches the complainants information (e.g. Name, Home Address, Telephone Number, email address).  In order to assist Ms. ********** further, we ask that they please contact us at their earliest convenience to provide personal identifiable information to verify if there has been an account opened with their information.  Our customer service departments phone number is ************.  Please note our hours of operation are Monday Friday 7AM 8PM CT and Saturday 8:30 AM 5PM and Sunday 10AM 6:30PM CT.

  While we sympathize with Ms. *********** situation, we cannot take action because the complaint is not related to CashNetUSA. If Ms. ********** suspects that they is being contacted by a suspicious entity,we recommend that they follow the links below to the ************************* web site for information on how they can protect themselves against this type of activity.

  ********************************************************************************

  ************************************************************

  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information,please contact us.

  Customer Answer

  Date: 06/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:05/20/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving multiple emails, text messages and phone calls from a do called lawyer named ***** ***** claiming to work for the settlement department at CashNetUSA. I have never taken a loan out with them and their company is forbidden to do business in ****** for bad business operations. Cash net USA needs to take some action and responsibility.

  Business Response

  Date: 05/20/2025

  Thank you for forwarding this complaint. CashNetUSA takes all complaints seriously and makes every effort to implement a fair and satisfactory resolution.
  

  As an initial matter, CashNetUSA does not provide financial services to residents of *******
  

  In addition,CashNetUSA is not responsible for or associated in any way with the persons referenced in this complaint. Based on the details of the complaint, it is clear that fraudsters falsely posing as collectors have contacted Mr. *********************** persons are fraudulently using our trade name in an attempt to extort money from consumers by utilizing threatening tactics.
  

  After carefully reviewing this complaint, based on the information provided,CashNetUSA can locate several profiles with the name ***** ***********,however, we are not able to locate a profile that matches the complainants information (e.g. Name, Home Address, Telephone Number, email address).  In order to assist Mr. *********** further, we ask that they please contact us at their earliest convenience to provide personal identifiable information to verify if there has been an account opened with their information.  Our customer service departments phone number is ************.  Please note our hours of operation are Monday Friday 7AM 8PM CT and Saturday 8:30 AM 5PM and Sunday 10AM 6:30PM CT.
  

  It is always our prioritized goal to adhere to and comply with all regulatory requirements while conducting regular and collection business. We train our staff accordingly and follow the collection guidelines set forth by the Fair Debt Collection Practices Act (FDCPA).
  

  While we sympathize with Mr.Chamberlains situation, we cannot take action because the complaint is not related to CashNetUSA. We recommend that they follow the link below to the ************************* web site for information on how they can protect themselves against this type of activity.
  

  ***************************************************************************
  

  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

  
  

• Initial Complaint

  Date:05/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reporting this fraudulent company as *** never done business with them a day in my life.! Ive never had any dealings, or knew who this company was, u til yesterday, when I checked loan offers from ******** and I guess this was one of the places they checked? But they sent me an email saying I had previous applications or loans with them. Which I NEVER DID!!! I dont even know who CashNetUSA even is! And Ive NEVER had services with themlike ever!!! Ive sent countless reviews of fraudulent accounts being opened with this companyand this is no different!!! Even if I ever wanted to open something up with these people. I couldnt because of this fraudulent account with them. Its ridiculous!!! In no way, shape or form have I ever got any financial services from this company!!! DELETE THIS FRAUDULENT ACCOUNT FROM MY CREDENTIALS IMMEDIATELY!!!! OR FACE THE LEGAL CONSEQUENCES AS LITIGATION WILL COMMENCE!!!

  Business Response

  Date: 06/03/2025

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  
  After carefully reviewing this complaint, based on the information provided, CashNetUSA is unable to locate a profile that matches the complainants information. In order to assist Mr. ***** further, we ask that he please contact us to provide a CashNetUSA account number and/or personal identifiable information to verify if there has been an account opened on their behalf.  Our customer service departments phone number is ************.  Please note our hours of operation are Monday Friday 7AM 8PM CT and Saturday 8:30 AM 5PM and Sunday 10AM 6:30PM CT.
  

• Initial Complaint

  Date:05/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt with CASHNETUSA.I did not have a contract with Central Portfolio Control They did not provide me with the information requested.Please delete from my records. 

  Business Response

  Date: 06/03/2025

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  On August 2, 2019, Mr. ****** opened a $1,900.00 limit Line of Credit with CashNetUSA. When Mr. ****** applied for the line of credit, he was presented with and required to agree to the CashNetUSA and Terms and Conditions (Agreement)if he wanted to proceed with the application process; he acknowledged his acceptance by electronic signature on the application dated August 2, 2019.Before he entered the agreement, CashNetUSA disclosed the terms and conditions of the Line of Credit including the Annual Percentage Rate (APR) for Cash Advances and Paying Interest. The interest applicable to a cash advance were fully set forth in the agreement, a copy of which was provided to her (via email) when she opened the account.
  

  As set forth in the Agreement,he is required to make at least the minimum payment every billing period that has an outstanding balance.
  Since establishing the line of credit, nine (9) cash advances have been requested. CashNetUSA has received several payments toward the account balance. However, the account balance became past due and our collection efforts were initiated.
  

  Due to continued non-payment of the past due amounts, on February 21, 2022, the line of credit was sold to a third-party debt buyer, ************** (Plaza).
  
  It appears Mr. ****** may be asserting that he may be the victim of identity theft. Please note, contrary to his assertion, our records do not indicate that he has directly contacted our customer service department to report that the above mentioned transaction was fraudulent and he was the victim of identity theft. In addition, our records do not indicate that Mr. ****** has contacted our customer support team directly to request validation of the debt.  However,upon receipt of the BBB complaint, we have submitted his request to send a copy of the loan agreement.
  

  Please note, if Mr. ****** is asserting that he may be the victim of identity theft, in accordance with our policy, in order to begin our investigation, we ask that he file a police report and provide a full copy to CashNetUSA via email or fax to:
  

  CashNetUSA Identity Theft Department
  Phone:************
  Fax:   ************
  Email: ****************************************************************
  
  Upon receipt of the police report, our fraud department will begin review of his identity theft claim.
  

  Additionally, if Mr. ****** believes that he is a victim of identity theft, we strongly encourage he file an identity theft report online with the ************************ (***) at ******************************. The *** can provide suggestions on how to protect his personal identification information going forward and how to alert other agencies, such as credit bureaus, that his identity information may be compromised.
  

  If Mr. ****** has any additional questions regarding this matter, we ask that he please contact our customer support team at ************, Monday Friday, 7:00AM 8:00PM CT, Saturday:8:30 AM 5:00 PM CT and Sunday 10:00 AM 6:30 PM CT.
  
  

  
  

• Initial Complaint

  Date:05/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps calling me saying I owe them money. I've never used this company before. My identity has been stolen and I've reported multiple occasions. They won't stop harassing me !

  Business Response

  Date: 05/20/2025

  Thank you for forwarding this complaint. CashNetUSA takes all complaints seriously and makes every effort to implement a fair and satisfactory resolution.
  

  As an initial matter, CashNetUSA does not provide financial services to residents of *********
  

  In addition,CashNetUSA is not responsible for or associated in any way with the persons referenced in this complaint. Based on the details of the complaint, it is clear that fraudsters falsely posing as collectors have contacted Ms. ******************* persons are fraudulently using our trade name in an attempt to extort money from consumers by utilizing threatening tactics.
  

  Furthermost, CashNetUSA is unable to determine if an account exists for Ms. ******* with the information provided (e.g. name, address, telephone number, email address). Please have Ms. ******* contact us at ************ to verify if there is an account in their name.
  

  It is always our prioritized goal to adhere to and comply with all regulatory requirements while conducting regular and collection business. We train our staff accordingly and follow the collection guidelines set forth by the Fair Debt Collection Practices Act (FDCPA).
  

  While we sympathize with *********** situation, we cannot take action because the complaint is not related to CashNetUSA. We recommend that they follow the link below to the ************************* web site for information on how they can protect themselves against this type of activity.
  

  ***************************************************************************
  

  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

  
  

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second time that someone has fraudulently filed for a payday loan using some part of my identity. I'm assuming it's my SSN. The first time was with Speedy Cash, this time with CashNetUSA. I have never asked for a payday loan or cash advance, yet it's apparently very easy for someone to do online with little to no documentation. I filed an identity theft report on the Speedy Cash advance and was cleared of wrongdoing. I'm going to have to file another one for CashNetUSA. My complaint is with the relative ease and lack of identity verification, such as photo ID, passport, address, etc. When I called the debt collector for Speedy Cash, I asked if they had photo ID proof and additional documentation to whom the payment was going to. They said that someone can just go online and use my SSN to get a payday loan. This to me is unacceptable and very frustrating that I have to go through filing an identity theft report every time this happens. This is time and frustration that I do not need in my day to file something for these company's gross negligence. There should be more regulation on their practices and a higher level of proof of identity than a SSN.

  Business Response

  Date: 05/26/2025

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  
  After carefully reviewing this complaint, based on the information provided, CashNetUSA is unable to locate a profile that matches the complainants information. In order to assist ******** further, we ask that he please contact us to provide a CashNetUSA account number and/or personal identifiable information to verify if there has been an account opened on their behalf.  Our customer service departments phone number is ************.  Please note our hours of operation are Monday Friday 7AM 8PM CT and Saturday 8:30 AM 5PM and Sunday 10AM 6:30PM CT.
  
  
  
  

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking for a loan of $5.000 so cash net offered the loan to me then Mrs. ***** ****** who works for cash net contacted me. And said that I needed to send them $150.00 to process the loan and said I must go to a 7Eleven to get the Go Card. So I did do that the next day she contacted me again and said I need to send them another $250.00 in order to receive the loan. I then told her I dont want the loan anymore please send me my money back to me. The very next day another gentleman called me in behalf of cash net said he couldnt return my money because the loan went through. I said how could it be I never signed and agreement with your company. He still refused to send me my money.

  Business Response

  Date: 05/20/2025

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  As an initial matter, CashNetUSA does not provide financial services to residents of **********. In addition, CashNetUSA does not ask for a payment prior to approval or accept gift cards as a form of payment.
  

  Furthermost, we have determined that this is fraud. CashNetUSA is not associated in any way with the persons referenced in this complaint. Based on the details of the complaint, it is clear that fraudsters falsely posing as consumer lenders have contacted Mr. ****************** persons are fraudulently using our trade name in an attempt to extort money from consumers by claiming to offer consumer loan services.
  
  After carefully reviewing this complaint, based on the information provided,CashNetUSA can locate several profiles with the name ***** ******, however,we are not able to locate a profile that matches the complainants information (e.g. Name, Home Address, Telephone Number, email address).  In order to assist Mr. ****** further, we ask that they please contact us at their earliest convenience to provide personal identifiable information to verify if there has been an account opened with their information.  Our customer service departments phone number is ************.  Please note our hours of operation are Monday Friday 7AM 8PM CT and Saturday 8:30 AM 5PM and Sunday 10AM 6:30PM CT.
  

  While we sympathize with Mr. ******* situation, we cannot take action because the complaint is not related to CashNetUSA. If Mr. ****** suspects that they are being contacted by a suspicious entity, we recommend that they follow the links below to the ************************* web site for information on how they can protect themselves against this type of activity.
  

  ********************************************************************************
  

  ************************************************************
  

  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information,please contact us.