Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The product stopped working after 5 uses. The company refused to replace it. It was a gift from my son. Brand new. The company told me that I needed a receipt. I didn't purchase it. It was a gift

  Business Response

  Date: 06/17/2025

  Hello,
  
  Thank you for contacting Instant Pot Brands. The safety and satisfaction of our customers are of the utmost importance to us.
  
  We have reviewed your interaction with our team. We understand your frustration. However, per our standard procedure, proof of purchase is required to obtain service under warranty. This is standard in processing any warranty claim.
  
  Please let us know if you can obtain a copy or screenshot of the purchase receipt.
  
  We apologize for the inconvenience. 
  
  Sincerely,
  Instant Pot Brands

• Initial Complaint

  Date:05/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase an instant pot coffee maker via ****** on November 10, 2024. On May 4, 2025 the coffee maker broke/ stopped working. I called Instant Pot to tell them that the pot is not working. They emailed me and asked for pictures and a video of the coffee machine not working. I sent info on May 5, 2025. May 7, 2025 they told me a replacement pot has been ordered but due to internal system issues they do not know a mailing date for when they will ship me my replacement coffee machine. I have called and email several times and I am getting no answers. I paid $172 for a machine I cant use. I would like my money back. Since they refuse to honor their one year warranty. FYI order was placed on my daughters Amazon account using my credit card.

  Business Response

  Date: 05/26/2025

  Hello *****,
  
  Thank you for contacting Instant Pot Brands.
  
  The safety and satisfaction of our customers are of the utmost importance to us. Our system transition that resulted in delays with entering orders was fixed last week. Your order was placed on May 23, 2025.
  
  Rest assured that we are working diligently to ensure you receive your replacement and get back to brewing as soon as possible. We will continue to monitor the progress and follow up with you once a tracking number is available.
  
  We appreciate your patience and cooperation.
  
  Sincerely,
  Instant Pot Brands

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought an Instant Pot and noticed we are getting a lot of burn notices. Something is wrong with the instant pot. We own 3 instant pots total and never had any problems with the other ones. I contacted the company and they sent an email with steps to do, I did all the steps from that email. My Instant Pot failed their test. I jumped through all of their hoops. I was hung up on and talked to rudely. After that, they wanted me to jump through more hoops and submit more evidence? The evidence I already submitted is fine, per their own email to me.We are left with an appliance that we spent about $150 on that doesn't cook food correctly.

  Business Response

  Date: 05/26/2025

  Hello ******,
  
  Thank you for contacting Instant Pot Brands.
  
  The safety and satisfaction of our customers are of the utmost importance to us. We appreciate your feedback and will review your interactions with our team for quality and training purposes.
  
  Based on the information provided, it appears that your concern can be resolved with a replacement part. As such, we'll arrange to have the required component sent to you under warranty.
  
  A supervisor will reach out to you directly with the next steps.
  
  Sincerely,
  Instant Pot Brands

  Customer Answer

  Date: 05/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This item was purchased in July 2024, it was given as a gift to me and it stopped working after 3 uses. I have been in contact with the company by phone and ******** many times, but no one returns my calls, I have spoken to employees and they keep insisting someone will get back to me but no one ever does. Not a good product nor an ethical way to deal with customers or maintaining good business practices. I would like a refund ASAP.

  Business Response

  Date: 05/23/2025

  Hello,
  Thank you for contacting Instant Pot Brands. The safety and satisfaction of our customers are of the utmost importance to us.
  According to our records, a follow-up email was sent in February. We did not receive a response.
  A member of our team will follow up again today from ************************************** Please check your spam and junk folders.
  We appreciate your patience and cooperation.
  Sincerely,
  Instant Pot Brands

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 20 March 2024, I purchased an Instant Froth Station, Model MFM-2000 through ********** for $59.95 (with tax $64.15). The unit came with a 1 year warranty from the manufacturer, Instant Pot Brands. It had been working well until 15 December 2024 when it became intermittent, often not responding to the controls though they were lit. Eventually, the unit would no longer heat and wou8ld not spin at full spin, meaning it was no longer frothing. The unit was no longer capable of providing the functions for which it was purchased; it was at this time that I requested a repair or replacement by Instant Pot as per their warranty. I filed this request through their website on 12 March 2025. I received an email response from Instant Pot acknowledging my request a short time later (the same day) and was assigned case number ********. In addition, I was informed that a team member from their team would be contacting me shortly. I contacted Instant Pot again via their website requesting a follow-up as I was never contacted by the company on 21 March 2025 and was assigned a second ticket number, ********. Once again, I was told that a member of their team would contact me to follow up on this warranty request.I never received another response from Instant Pot. I am still hoping that the unit may be repaired or replaced as per the terms of the manufacturers warranty or receive a refund of $64.15. Having enjoyed this frother, I have taken great care to ensure it would last. I am disappointed that it has only lasted this long with only normal use. I supplied all of the information that was requested by Instant Pot such as the model number (MFM-2000) and the Serial Number 00+***************. Please let me know if there is additional information that might be helpful. I attached copies of the original purchase details from ******, 2 photos of the froth station, and copies of the email communications.

  Business Response

  Date: 05/01/2025

  Thank you for contacting Instant Pot Brands. We apologize for the delay in communication. Our systems are currently undergoing maintenance, resulting in delayed response times. We will follow up with the customer directly.

  Sincerely,

  ********************** 

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23233463
  
  I am rejecting this response because I have  yet to receive the replacement unit as stated by Instant Pot, nor have I received any indication that the replacement unit has shipped as stated in their response. Given their history of failing to follow-through with their promised actions, I am not inclined to take their response at face value.  Only when I have received a new, working unit will I consider the matter closed.
  
  Sincerely,
  
  *** *****

  Business Response

  Date: 05/09/2025

  Hello ***,

  Thank you for your response. Our system delays have impacted order processing times. We truly apologize for the inconvenience.

  It can take up to a few weeks for the replacement to be delivered. A supervisor will reach out directly with alternative solutions (refund, etc..)

  We appreciate your understanding. Please be on the lookout for an email.

  Sincerely,
  Instant Pot Brands

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 23233463
  
  I am rejecting this response because:

  This business has demonstrated no evidence that it will act in good faith.  I have yet to receive ANY of the promised communications or actions from Instant Pot that they are following through on their promises and can be trusted.  This complaint as filed with the Better Business Bureau will stand until resolved by Instant Pot as per the original terms of their warranty.
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The vortex instant plus dual air fryer was given to us about a month ago and was used about 3 times, when using it on Saturday April 5th, it over heated and shut off, was very hot waited for it cool and when it did we try to plug it back in to see if it worked and it doesn't.

  Business Response

  Date: 04/10/2025

  Hello,

  We want you to know that nothing is more important to us than the safety and satisfaction of our customers. We could not find a record of contact based on the information provided. Please contact our ************* Team for assistance.

  Email: ******************************************************************

  Phone: **************

  Sincerely,

  Instant Pot Brands

  Customer Answer

  Date: 04/14/2025

  I don't have a receipt for the Vortex, since it was given to us as a gift. 

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23170672
  
  I am rejecting this response because: It was given to us as a gift so I don't have any receipt for it, I did not purchase it myself.
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 04/15/2025

  Hello ******,

  Thank you for your response.

  We truly apologize for the inconvenience. Proof of purchase is required in order to determine your warranty eligibility. 

  For more information about our warranty policy, please visit *******************************************************************************

  Sincerely,
  Instant Pot Brands

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent an email to the company asking them what to do about the warranty issue with the air fryer that was purchased for us, given to us as a gift, that does not work as it should.They asked if I had registered it, and I told them I had. They then asked for a copy of the receipt. I sent them a copy of the receipt from the person who bought it for us as a gift. After sending them the receipt by email, I never heard anything back from them after asking them if they were going to help me or not, we would like a replacement since it does not work properly.

  Business Response

  Date: 04/04/2025

  Nothing is more important to us than the safety and satisfaction of our customers. We have been in communication with the consumer. Based on the provided receipt, the appliance in question is not covered under the manufacturer's warranty as it was purchased from an unauthorized reseller.
  
  For information about our warranty policy, please follow this link to our website: *******************************************************************************

  Sincerely, 

  Instant Pot Brands 

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23111099
  
  I am rejecting this response because:
  This company told me as long as I registered the product, they would help me out. After I registered it, then they requested a receipt. We had told them that it was bought as a gift for us. We did contact the person that bought it, and they sent us a receipt. We sent them a copy of the receipt. Im not sure why that is not OK with them.
  Sincerely,
  
  ******* ******

  Business Response

  Date: 04/08/2025

  Hello,
  
  The safety and satisfaction of our customers are of the utmost importance to us.
  
  Unfortunately, the receipt indicates that the purchase was made through an unauthorized seller. Please note that the One (1) ************ Warranty only applies to purchases made from authorized retailers of Instant Pot Brands.
  
  We truly apologize for the inconvenience.
  
  Sincerely,
  Instant Pot Brands

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23111099
  
  I am rejecting this response because:
  This is basically the same response as the last one. I provided a receipt, and it was NOT a year since it was bought- and I had registered the product. The product does not work. 
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 04/14/2025

  Sending two pictures of the receipt 

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23111099
  
  I am rejecting this response because:
  They are giving the same exact answer for every response. This must be computer generated from them. I provided a receipt just like I did to them before I contacted you.
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The insta pot is locked and will not open to cook. I just bought this in Oct 2024. It should still be under 1 year warranty. I called insta pot and they will not help me.

  Business Response

  Date: 05/09/2025

  Hello ********,
  
  Thank you for contacting Instant Pot Brands.
  
  The safety and satisfaction of our customers are of the utmost importance to us. We truly apologize for the delay and inconvenience.
  We've had a chance to review your case and interactions with our team further. Rest assured that we have taken the necessary coaching measures to ensure a better experience for our valued customers.
  
  We are pleased to offer you a refund for the purchase price indicated on your provided invoice. One of our supervisors will reach out directly with the next steps.
  
  We thank you for allowing us to make things right.
  
  Sincerely,
  Instant Pot Brands
  
  

  Customer Answer

  Date: 05/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 15, 2024 Inpurchased a new insta pot at ***** in *********************, **. It was on sale but I had no cabinet to set it on and had to wait until I had a cabinet to set it on to use it. I tried to use it two weeks ago and its faulty. After trying the required test of the unit, it failed to complete the test or move to cook mode. It stayed in pre-heat mode. We tried 3 times. After a week and a half of asking them to send shipping labels to I can return it and get a repair or replacement and 16 calls later I only got the run around. They requested a photo of the pot, photo of the serial number and model number off the silver bracket on back of pot, and copy of my receipt. After having done so they started bullying me by sending bogus suggestions like check the lid of the pot to see if a red sticker is. I wring the valves, etc. The pot had nothing visible to prevent from working. They kept trying to run me out of WARRANTY DATE which expires 2/15/2025 in less than two weeks. I SOENT $129.99 on sale. Im a senior and exasperated by their moves to ignore me. Now they want a video of me saying g what believe is wrong with the pot when zi had multiple conversations that it just wont work or pass the test. ***** said it was elevated but when Im next in line on the call hold line, suddenly Im skipped over and 10 new people are now ahead of me after holding 35 min. They keep adding another 25 minutes every few minutes to hold time. They bump me out of sequence. They are no longer responding to my emails AFTER I SENT THE PHOTOS. ***** told me they MOVED their business and many warranty cards were lost. I speak English just fine and the pot does not work! Nothing extra can be achieved by doing a video of my face and telling them What I think is wrong! Now they claim they cant find a warranty card for my unit and the receipt is not sufficient to return the pot (I begged for shipping labels over a week ago! HELP!

  Business Response

  Date: 03/06/2025

  Hello,

   

  The complaint in question was resolved in February with a replacement product.

   

  Feel free to reach out to me if you have any questions.

   

  Thanks,

   

  Elvin Musonge

  Manager, Consumer Care

  ***********************************************************

  E: ******************************************************************************************************************************************************************************************************************************************** | M: ************

  

• Initial Complaint

  Date:01/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the Instant Pot Indoor Grill and Air Fryer on 9-2-24 after my previous one, the Instant Pot Vortex Plus 10QT Air Fryer Oven that I was gifted *****, stopped working. I really loved it, and without thinking about the fact that I had it for less than two years, I went with the same brand. It was delivered on 9-10-24. My kiddo liked the design and it had more features with odor erase, so that sounded good. I read the reviews and a lot was the same experience I had with the one I previously owned. I figured I would get the insurance and if it lasted at least 2 years, I'd be ok with it. Unlike the Vortex, the smell filled the whole house on first use, but I thought it was just because it was new. By the 3rd use, I wanted to send it back, but my kiddo wanted to keep it. 12-23-24, my kiddo alerted me that the appliance had no power. We moved it around to different sockets just like we did the Vortex and nothing. The next day I reached out to ******* because I got the insurance, they said the product was still under manufacturer warranty and I would need to contact them. I made contact on 12-24-24, they requested photos and to answer whether water had come in contact with the appliance. No. Did we try different outlets? Yes. I answered and submitted photos of the sticker on the bottom and it plugged in. Today I received a message stating "At this time we are temporarily out of stock for your item, however, we expect a shipment soon. We have created a draft order for your replacement and when the item is shipped, you will receive an email notification with the tracking number." No *** on when this will happen. In going back and reading more reviews, I would think they would be prepared to ship new products with the number of people that state their appliance stopped working within days/months of purchase.

  Business Response

  Date: 01/02/2025

  Hello,

  We want you to know that nothing is more important to us than the safety and satisfaction of our customers, and we wish the resolve this matter to the satisfaction of the consumer. We have followed up directly with the consumer. 

  Sincerely,

  Instant Pot Brands