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Business Profile

Credit Reporting Agencies

TransUnion LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Important information

  • Customer Complaint:
    Effective March 1st, 2009, the BBB of Chicago and Northern Illinois will be handling and processing complaints for TransUnion, LLC. Any claims prior to that date that have been handled by the BBB of Metro Washington D.C. and Eastern Pennsylvania will be processed at that BBB. All future complaints will be transferred to the BBB of Chicago for processing.


Complaints

This profile includes complaints for TransUnion LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

TransUnion LLC has 11 locations, listed below.

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    Customer Complaints Summary

    • 19,790 total complaints in the last 3 years.
    • 6,763 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/30/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please remove hard inquiries. I do not recognize these.BELCO COMMUNITY CU via BELCOCOMMUNITYCU 06/07/2025 MEMBERS 1ST FCU 06/02/2025 JONESTOWN BK AUTO 05/31/2025

      Customer Answer

      Date: 06/30/2025

      I submitted complaint 

    • Initial Complaint

      Date:06/30/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PLEASE REMOVE HARD INQUIRIES I DO NOT KNOW WHERE THESE CAME FROM JPMCB AUTO 5/17/2024 ******** *** 5/17/2024 ALLY FINANCI 5/17/2024 FEB/DESTINY 7/25/2024

      Customer Answer

      Date: 06/30/2025

      YES I AUTHORIZED THIS COMPLAINT

    • Initial Complaint

      Date:06/30/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i recently reviewed a copy of my credit report and was shocked to find i had been a victim of identity theft i do not recognize this account please remove this from my credit report they are hurting my ability to obtain credit..

      Customer Answer

      Date: 06/30/2025

      Yes I authorize this.

    • Initial Complaint

      Date:06/29/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NOTICE AND DEMAND FOR SETTLEMENT AND IMMEDIATE REMOVAL OF UNAUTHORIZED ACCOUNTS FROM CREDIT FILE To Whom It May Concern,This letter serves as a formal Notice and Demand pursuant to my rights under the Fair Credit Reporting Act (FCRA), 15 U.S.C. 1681 et seq., to dispute and request immediate investigation, verification, and/or deletion of the following accounts that have been inaccurately and unlawfully reported on my consumer credit report.Upon reviewing my recent credit file, I identified one or more accounts reported by your company that I do not recognize and which appear to be inaccurate, unverifiable, or unauthorized. These entries are causing substantial harm to my personal and financial reputation and are a violation of federal law if they cannot be substantiated with proper **************** permitted by FCRA 609 (15 U.S.C. 1681g) and 611 (15 U.S.C. 1681i), I am demanding the following:1. Full Verification and Disclosure of Reporting Standards:Please provide the following for each disputed account:- Full copies of any original application, contract, or signed agreement bearing my signature or proof of my authorization to open the account.- A Metro 2 compliance audit, which must include:- The Header Record (18 fields)- The Base Segment (49 fields)- The Trailer Record (47 fields)- *** associated codes or data used to determine account validity You are required to demonstrate that these accounts were reported in full compliance with Metro 2 data standards, as required by the Consumer ************************* (****) and enforced by federal regulation.

    • Initial Complaint

      Date:06/29/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi my name is ******* ******* and upon checking my credit report TransUnion has violated the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681.Debt Of Education/NELN ******xxxxxxxxx Debt Of Education/NELN ******xxxxxxxxx Debt Of Education/NELN ******xxxxxxxxx These 3 accounts above need to to be investigated and removed from my credit report immediately 15 U.S.C 1681 section 602 A. States I have the right to privacy 15 U.S.C 1681 section 604 section 2 A. It also states a consumer reporting agency cannot furnish a account without my written instructions 15 U.S.C 1681c. (a)(5)section States : No consumer reporting agency may make any consumer report containing any of the following items of information any other adverse item of information,other than records other than records of convictions of crimes which antedates the report by mored then seven years 15 U.S.C. 1681s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate..

    • Initial Complaint

      Date:06/29/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Consumer Name: *************************************************** Date of Birth: (********** ), Contents of Complaint: This CFPB complaint has been filed to request pursuant to FCRA 605B (15 U.S.C. 1681c-2) that you, the TransUnion, *******, and Experian credit reporting agency, block information appearing on my consumer credit report that is the result of identity theft and fraud within 4 business days of you receiving this complaint. This fraudulent, inaccurate, and false information consists of a ********* AND ASSOCIAT Date of inquiry: 02/26/2024, ********* AND ASSOCIAT Date of inquiry: 02/26/2024, ONEMAIN Date of inquiry: 07/06/2023, JPMCB AUTO Date of inquiry: 08/07/2024, XACTUS- AVANTUS Date of inquiry: 05/17/2023, ADVANTAGECREDIT *** Date of inquiry: 05/05/2023, PNCBANK Date of inquiry: 12/27/2024, NAVY ************** Account Number: ******* Please remove it from my credit report., GSBANKUSA Account Number: **************** Please remove it from my credit report., NAVY FCU Account Number: ***** Please remove it from my credit report.These accounts have resulted in several fraudulent hard inquiries and fraudulent collections appearing on my consumer FICO credit report. I've attached a list of the hard inquiries in question as well as a copy of the consumer FICO credit report maintained by you which shows the aforementioned fraudulent items. I do not recognize the aforementioned accounts, collections, or hard inquiries as reported. The aforementioned accounts, collections, and hard inquiries appearing on my consumer credit report maintained by you were not opened, made, or initiated by me. All of the aforementioned accounts, collections, and hard inquiries are the result of identity theft and ineesitofCentythetand fraud. I have attached a copy of FTC Identity Theft Criminal Complaint ********** as proof from the *************************** that all of the aforementioned consumer credit accounts, collections, and hard inquiries are the result of identity theft and fraud.

    • Initial Complaint

      Date:06/29/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please Hard Inquiries, I do not recognize them.******************* 4/26/2024 *********** 6/15/2025 Navy *** 1/24/2025 Alcova Mortgage 11/12/2024 ******************** 3/16/2025 NCCBoucher ********** 1/27/2025

    • Initial Complaint

      Date:06/29/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently reviewed a copy of my credit report and was shocked to find I had been the victim of identity theft I do not recognize this account please remove this from my credit report they are hurting my ability to obtain credit. I WAS A VICTIM OF THE EQUIFAX DATA BREACH.FIRST PREMIER BANK - $700 - 517800XXXXXXXXXX MISSION *************** $1026 - 431503XXXXXXXXXX NORDSTROM - $800 - 447043XXXXXXXXXX MACYS - $1499 - 470247XXXXXX ***************** SYST - $1331 - 400187XXXX **************** - $2779 - 515942XXXXXXXXXX **************** - $1504 - 444796XXXXXXXXXX **************** - $845 - 444796XXXXXXXXXX

    • Initial Complaint

      Date:06/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This BBB complaint is being filed as a formal and legally backed demand under **** 605B (15 U.S.C. 1681c-2).I am instructing TransUnion to IMMEDIATELY BLOCK AND DELETE all fraudulent accounts, collections, and hard inquiries appearing on my credit report that are the direct result of identity theft and criminal fraud.These accounts were NOT opened, authorized, or initiated by me under any circumstance. They are illegitimate, and their presence on my credit file is a clear violation of my rights.Ive attached a full list of the fraudulent hard inquiries and accounts in question, and none of them are recognized or affiliated with me. This is further backed by the attached FTC Identity Theft Criminal Complaint #*********, confirming I am a victim of identity ********* are legally required to block and remove these items within 4 business days of receiving this complaint.Failure to comply will be considered willful noncompliance under the **** and will be met with legal escalation.I also demand immediate written confirmation once these deletions have been completed.

    • Initial Complaint

      Date:06/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This BBB complaint is being filed as a formal and legally backed demand under **** 605B (15 U.S.C. 1681c-2).I am instructing TransUnion to IMMEDIATELY BLOCK AND DELETE all fraudulent accounts, collections, and hard inquiries appearing on my credit report that are the direct result of identity theft and criminal fraud.These accounts were NOT opened, authorized, or initiated by me under any circumstance. They are illegitimate, and their presence on my credit file is a clear violation of my rights.Ive attached a full list of the fraudulent hard inquiries and accounts in question, and none of them are recognized or affiliated with me. This is further backed by the attached FTC Identity Theft Criminal Complaint #*********, confirming I am a victim of identity ********* are legally required to block and remove these items within 4 business days of receiving this complaint.Failure to comply will be considered willful noncompliance under the **** and will be met with legal escalation.I also demand immediate written confirmation once these deletions have been completed.

    TransUnion LLC is NOT a BBB Accredited Business.

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