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Business Profile

Credit Reporting Agencies

TransUnion LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Important information

  • Customer Complaint:
    Effective March 1st, 2009, the BBB of Chicago and Northern Illinois will be handling and processing complaints for TransUnion, LLC. Any claims prior to that date that have been handled by the BBB of Metro Washington D.C. and Eastern Pennsylvania will be processed at that BBB. All future complaints will be transferred to the BBB of Chicago for processing.


Complaints

This profile includes complaints for TransUnion LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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TransUnion LLC has 11 locations, listed below.

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    Customer Complaints Summary

    • 20,092 total complaints in the last 3 years.
    • 7,251 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/03/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On (SEPTEMBER, 2019). I filed a police report, requested a fraud alerts, and contacted the ************************ of fraud on my credit report. I also contacted(Transunion )through certified mail and the cfpb( consumer ***************************. There are still fraudulent accounts being reported to my credit vm . I have hired a consumer attorney because(Transunion) refuses to remove fraudulent accounts, fraudulent addresses and fraudulent inquiries from my credit report. I am taking my claims to litigation against(Transunion) for negligence and continuing to report false inaccurate information on my credit.Please help me to delete these inaccurate information on my credit.

    • Initial Complaint

      Date:07/03/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ****** *********. I am writing you today that I am sending these dispute letters to you for solving my existing issues in the credit reports. Here no other person or company is involved in sending my letters to you. I am personally sending these letters. I became a victim of Identity Theft on (OCTOBER, 2019) and after that these accounts added to my credit report which were never opened by me. My personal information may had been stolen through any online platform. I have no idea who was behind this crime. Thats why I never filed any police report. But now it has been a serious situation for me. Thats why I want to remove these account ASAP. As required by section FCRA 605B (15 U.S.C. 1681c-2) a copy of which is enclosed which states that this information must be removed within four business days of receipt, I am requesting that the adverse information on the items be removed to correct my credit report.PLEASE NOTE THAT I DO NOT AUTHORIZE YOU TO PUT A FRAUD ALERT ON MY CREDIT REPORT WITHOUT MY CONSENT.ACCOUNTS I WANT TO ******************* Account Number: ******************* ADJ **** Account Number: ******************/LEAD Account Number: ********* INQUIRIES I WANT TO ******************** Date of inquiry: 02/10/2024 2.MLD MORTGAGE Date of inquiry: 04/07/2025 *****/MISSION Date of inquiry: 04/08/2025 4.JPMCB CARD Date of inquiry: 07/13/2023 5.PEOPLE FACTS Date of inquiry: 04/30/2024 6.WFBNA CARD Date of inquiry: 07/18/2023 7.TBOM/MILESTO Date of inquiry: 08/05/2024 8.COAST 2 COAS Date of inquiry: 04/21/2025 9.EQUIFAX MTG Date of inquiry: 01/05/2024 10.JPMCB CARD Date of inquiry: 08/13/2024 I want to remove incorrect LATEPAY status from these accounts:********* ONE Account Number: ************ I am attaching documents here for your better judgment:1.FTC report 2.FCRA 605B, **** ID and Utility Bills copy 4.A notarized letter which proves I am personally sending my letters and complaints.

    • Initial Complaint

      Date:07/03/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a complaint regarding several unauthorized accounts listed on my credit report. I am a victim of identity theft due to the ************ breach, and I have already filed a complaint with *****************. Enclosed are copies of my ***************** complaint and documentation confirming my status as a victim of the ************ breach.The following unauthorized accounts were found on my credit report:WFBNA CARD X** (Feb. 07, 2013) - $2,724.00,_ JPMCB CARD X** (Feb. 29, 2016) - $13,000,_ AMEX X** (Mar. 09, 2017) - $2,161.00,_ CREDENCE RESOURCE MANA (Original creditor: ***** ******XXX (Apr. 08, 2025) - $4,753,_ ********* (Original creditor: CHARTER COMMUNICATIONS) ******XXXX (Dec. 10, 2024) - $315,_ ********* (Original creditor: CHARTER COMMUNICATIONS) ******XXXX (Jan. 03, 2025) - $4,733,_ What Happened:Due to the ************ breach, my personal information was compromised, and fraudulent accounts were opened in my name.Fair Resolution:I request that these unauthorized accounts be removed from my credit report and that the fraudulent activity be investigated. Please confirm that the necessary actions have been taken to resolve this issue.Thank you for your attention to this matter. I look forward to your prompt response.

    • Initial Complaint

      Date:07/03/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I currently reviewed my credit report I found an account that is not reporting accurately. I have never been late on this account.The ********************** reporting agencies need to report with complete accuracy. This account has not been late I have attached a copy of the report to my complaint dated 11/2024.I am now requesting you investigate this account and update these payments to paid on time,Thank you

    • Initial Complaint

      Date:07/03/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently reviewed a copy of my credit report and was shocked to find a account that was opened that i did not authorize and had been the victim of identity theft, please remove this account from my report

    • Initial Complaint

      Date:07/03/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reviewed my Consumer Reports and noticed that there was an inaccurate account(s) on my credit report ACCOUNT NAME: *********** Consumer ****************** have assumed a vital role and have a responsibility to report Consumer information to the best of their ability with maximum accuracy.I contacted TransUnion and asked for them to investigate & remove the inaccurate account from my ********************** report that they are illegally reporting and I requested specifically the alleged original application bearing my signature and they have not been able to provide such proof to me.This is a violation of the Fair Credit Reporting Act, and these disputed items may not appear on my credit report if they can't be verified by any evidence or proof.

    • Initial Complaint

      Date:07/02/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The following hard inquiries must also be removed. They were not authorized by me in writing or electronically. They include but are not limited to:- TRANSFORM CREDIT *** Experian June 13, 2025 - CREDIT ONE BANK Experian April 12, 2025 - HEIGHTS FINANCE TransUnion, Equifax June 11, 2025 - DISCOVER HOME LOANS Equifax, TransUnion December 6, 2024 - *********** / BASS PRO All Bureaus September 23, 2023 - JPMCB CARD Experian May 29 & 30, 2023 - POWER OF CORVALLIS Equifax December 6, 2024 - ****** *** B TransUnion October 2023 - ONEMAIN / NOWCOM / CREDIT ACCEPTANCE Experian ******** This level of inquiry activity is not only excessive, it is alarming. It suggests my information may have been accessed without consent or as part of a predatory lending funnel, where vendors trigger credit checks without actual applications.According to **15 U.S.C. 1681b**, only those with a permissible purpose and with my Credit Dispute Letter authorization may access my consumer report. These inquiries are dragging down my credit score, are unfounded, and were done without any legitimate financial relationship. I never signed a credit application for mostif anyof these entities. If you cannot produce physical or digital evidence of my approval for each inquiry, they must be deleted immediately.3. FAILURE TO RESPOND WILL RESULT IN ESCALATION I am not merely requesting courtesythis is a **legal demand**. Under **15 U.S.C. 1681i**, you are required to:- Launch a reinvestigation within 30 calendar days of receiving this letter - Remove any unverifiable, unauthorized, or inaccurate information - Provide written confirmation of the results of your reinvestigation This is your opportunity to correct these issues before I escalate the matter. I am fully prepared to file complaints with:- The **Consumer *************************** (****)**- The ************************** (***)*My **State Attorney Generals Office**- And, if necessary, take legal action under ** 1681n and 1681o** of the ****

    • Initial Complaint

      Date:07/02/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom it may concern:I am a victim of Identity Theft Stemming from the ************ Breach. I am contesting the information on my credit report that I believe is not correct. In accordance with the **** Section 611(15 U.S.C. 1681 (l) and in accordance with the accepted STANDARD of metro 2 data field reporting. The information has not been proven to be true, correct, or verified.I can't recognize any allegations of wrongdoing without any factual proof. I challenge the reportability of any such claims. According to the federal and state laws that apply to me, you are required to report information accurately and completely. You should not keep or report anything that you know is not in compliance with the law or regulations.I am writing to let you know that you need to make sure everything in my credit report is accurate. This includes making sure that you adhere to all **** and METRO 2 format reporting standards For every account that youre reporting, I need evidence (physically verifiable) that you verified the information to be accurate and compliant. For every inquiry I request proof that you confirmed that the creditor had a permissible purpose. I am giving you a month to investigate this matter and determine whether it is still accurate, valid and in compliance. If you cannot provide proof that the information is accurate, compliant or valid I demand that you remove it from the report.I would also like for you to mail me physical proof of the actions you have taken to correct my credit report and a new updated report. This will help me stay updated on the progress you are making.The following items on my report appear questionable! Please certify that all claims are true and accurate, complete and timely reported. If not, please delete immediately.Below is a summary of the data in which I am challenging:Summary of Accounts being challenged in list form OPENSKY CBNK (HR12) - (BS-7) ****************

    • Initial Complaint

      Date:07/02/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ******** ********. While reviewing my credit report, I noticed several accounts and credit inquiries that I did not authorize or recognize.There are accounts under my name from ADS/Comenity/*** Jewelers, ***********, ***************, and **** Funding, along with numerous student loan accounts reported by MOHELA/Servicing, all of which I did not apply for. These accounts date as far back as 2004 and carry significant *********** addition, I found multiple hard inquiries made by lenders such as **********************, CIC Mortgage Credit, Credit Acceptance, Global Lending Services, and *******, among others, during 2023 to 2025. I never gave authorization for these inquiries and have not sought any credit with these companies.This appears to be a case of identity theft. I am requesting an investigation and removal of these fraudulent accounts and inquiries from my credit profile.

    • Initial Complaint

      Date:07/02/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Navy ********************,My name is ****** *****, and I am writing to formally request the immediate removal of a fraudulent account that was opened in my name without my knowledge or authorization. Below are my details for reference:Full Name: ****** ***** Date of Birth: *************** Current Address: ************************************************ Email: ****************** The account in question reflects a balance of $462.00 and was reportedly closed on December 10, 2020. I would like to clarify that I have never opened or authorized any account with Navy ********************. I was a victim of identity theft at the time this account was established. I have a police report on file documenting this incident and am prepared to provide it upon request for verification purposes.Despite numerous attempts to resolve this matter, I have been unable to reach a live agent through your customer service line. Additionally, I have encountered ongoing technical difficulties when attempting to dispute this account via the ********************** website, as the dispute feature consistently displays an error indicating it is unavailable.Given that this account was opened fraudulently and without my consent, I am demanding its immediate deletion from all credit reporting agencies, including but not limited to TransUnion, Experian, and Equifax. The continued presence of this account is unjustly harming my credit and financial standing.Please treat this matter as urgent and confirm in writing once the account has been removed from my credit file. If additional documentation is needed to support my claim, I will be happy to provide it promptly. I HAVE ATTACHED THE POLICE REPORT AS WELL!Thank you for your prompt attention to this serious matter.Sincerely,****** *****

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