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Business Profile

Email Service Providers

Reagan.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Email Service Providers.

Complaints

Customer Complaints Summary

  • 140 total complaints in the last 3 years.
  • 118 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Can not get ******. to respond to my issues!

    Business Response

    Date: 05/05/2025

    ****** Support reviewed the name of the complainant and found that there isn't an account in this person's name within our system. If they can provide the email address that they own we can further assist with their account.

     

    They can also come to Live Chat so an agent can assist you? Live Chat can be found on the support page of Reagan.com in the lower left corner of the screen: ***************************************************

    Please note that Live Chat agents are available Monday through Friday, 8:00AM to 8:00PM CST and also available on Saturday and Sunday from 9:00AM to 4:00PM CST.

    Business Response

    Date: 05/05/2025

    ****** Support reviewed the name of the complainant and found that there isn't an account in this person's name within our system. If they can provide the email address that they own we can further assist with their account.

     

    They can also come to Live Chat so an agent can assist you? Live Chat can be found on the support page of Reagan.com in the lower left corner of the screen: ***************************************************

    Please note that Live Chat agents are available Monday through Friday, 8:00AM to 8:00PM CST and also available on Saturday and Sunday from 9:00AM to 4:00PM CST.

  • Initial Complaint

    Date:04/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am having problems getting logged into my Reagan.com webmail account and need to get in touch with their tech support to look at what's going on with my email. I cant open them or send anything etc.. I tried to block SPAM and it just went blank now I cant open, read or send emails not to mention important communications I need access to. This is happening because of all the SPAM I've been getting. I don't like the way they handle SPAM are they investigating where and who is sending these fraudulent emails from they tell you to just SPAM it. I'm not happy with that answer what are they doing to prevent it? I constantly question whether or not its tech support contacting me for issues or updates to my account especially when their using reagan.com email addresses, obviously their Phishing and always claim to be with Reagan.com tech support its very confusing because half the time I don't know if its them or not they need to do something about it because my email is messed and I need to get work done important deadlines etc.. live chat doesn't work, phone number doesn't return calls, there's no other possible way of getting into my account to reset the password not only that they don't even recognize my phone number for me to log into the member/tech support portal ! what's up with that? reading the other comments/complaints it seems I'm not the only one having this problem.I've had an account with them for several yrs and up until the last yr or so it seems to have gotten worse (the SPAM and customer service/tech support accessibility). I was surprised to find to out that their not even accredited by the BBB which makes me even more skeptical. I hope I get a reply very soon this is a huge inconvenience plus I have a PAID subscription you should provide better **************** and tech support access its very disappointing not to mention frustrating and time consuming. Thank you. 

    Business Response

    Date: 04/30/2025

    ****** Support reviewed the account and it is active. We would like the user to reset their password using this link:   

    Click this link to reset your password:   *******************************************************
    Please make sure the password is at least 8 characters with 1 upper and lowercase letter and a number/special character. You CANNOT reuse an old password or a password that is similar to any previous password.

    Live Chat can be found on the support page of Reagan.com in the lower left corner of the screen: ***************************************************

    Please note that Live Chat agents are available Monday through Friday, 8:00AM to 8:00PM CST and also available on Saturday and Sunday from 9:00AM to 4:00PM CST.


  • Initial Complaint

    Date:04/22/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Long time member of reagan.com and paid up until mid-2026. Website no longer has an active support site (zendesk) or chat and has acted very different the last few days and would like to change my password! For some reason when I am logged in the "Change Password" selection in my settings does not appear as a choice! So I attempted to do so through the "Forgot Password" link on the log-in screen and when I get the verification screen and asks for my phone it has problem recognizing it so can't change and feel vulnerable not being able to do so and can't find any way to report the problem and get any answers. Beginning to think they have been hijacked as very strange actions on their site.

    Business Response

    Date: 04/25/2025

    ****** Support has confirmed the update of the website is complete. 

    Click this link to reset your password:   *******************************************************
    Please make sure the password is at least 8 characters with 1 upper and lowercase letter and a number/special character. You CANNOT reuse an old password or a password that is similar to any previous password.

    Live Chat can be found on the support page of Reagan.com in the lower left corner of the screen:  ***************************************************

    Please note that Live Chat agents are available Monday through Friday, 8:00AM to 8:00PM CST and also available on Saturday and Sunday from 9:00AM to 4:00PM CST.

    We hope this information helps. We appreciate your support, and please don't hesitate to let us know if there is anything else we can do for you!

    Customer Answer

    Date: 04/28/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *****

  • Initial Complaint

    Date:04/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My reagan.com email is not working, since last night.

  • Initial Complaint

    Date:04/16/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to cancel my account for the last two weeks, they do not answer and are continuing my account when it should have expired. Trying to get through to them is like pulling teeth. All I am asking to be rid of this company which is the worst website ever. They have no phone number to call and wont answer through support. I have sent several messages without a response. I have just got out of the hospital and would like this situation resolved without any charges since I said I wanted to cancel.

    Business Response

    Date: 04/18/2025

    ****** Support reviewed the user's account and found that the account expired on April 5, 2025 and was not renewed.   It has been closed per the request of the user.

     

    Business Response

    Date: 04/30/2025

    ****** Support has confirmed that the user's account was cancelled per their request on April 18, 2025. There will be no further charges forthcoming.

    Business Response

    Date: 05/02/2025

    ****** Support has confirmed in a prior BBB complaint that the user's account is closed. ****************** was closed on April 18, 2025.

    Customer Answer

    Date: 05/02/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *********

  • Initial Complaint

    Date:04/09/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have been having problems getting into my ****** email. This occurs often lately and there seems to be no way to contact ****** support for help. Was able to access my email account this morning, not able to do so this afternoon. I purchased a three-year contract so have no idea what to do. Thank you for your help.

    Business Response

    Date: 04/18/2025

    ****** Support has reviewed the account and found that it is active. Please clear the cache in your browser and reset the password to gain immediate access:

     

    Click this link to reset your password:   www.reagan.com/EmailPasswordReset 
    Please make sure the password is at least 8 characters with 1 upper and lowercase letter and a number/special character. You CANNOT reuse an old password or a password that is similar to any previous password.

  • Initial Complaint

    Date:04/09/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been having issues logging in to my reagan.com email account. I've had the account for about ten years and all of a sudden it stopped recognizing my password and secret answer. I got some help a few days ago from a chat **** who updated my secret answer. I was able to log in and then changed my password. Now I can't log in, it doesn't recognize my secret answer, AND the chat option won't connect. I need the company to contact me to resolve this so I can log in. I will eventually be canceling this service.

    Business Response

    Date: 04/15/2025

    ****** Support reviewed prior chats with Ms. ********* We see that the account is active, can the user confirm that they are able to log in or are they receiving an error message at log in currently? If so, please come to live chat for immediate assistance.

    Live Chat can be found on the support page of Reagan.com in the lower left corner of the screen: ***************************************************

    Please note that Live Chat agents are available Monday through Friday, 8:00AM to 8:00PM CST and also available on Saturday and Sunday from 9:00AM to 4:00PM CST.

     

    Customer Answer

    Date: 04/18/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ********

  • Initial Complaint

    Date:04/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the past week, during the morning hours, I send out emails and they return undeliverable stating "abusive pattern". I contacted Geek Squad for assistance and they stated it was a server issue with Reagan.com. I did email reagan.com helpdesk through a third party email asking for assistance and contact. My emails seem to work in the afternoons, but not during the morning - this occurred last wednesday to today. I have sent 3 emails to ******* asking for help. To this date, no one has responded to my request for assistance.

    Business Response

    Date: 04/18/2025

    ****** Support has corrected this issue and the user can send and receive from their account. Please confirm after logging in.

    Customer Answer

    Date: 04/21/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ********* *****

  • Initial Complaint

    Date:04/05/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Reagan.com has been non-responsive to multiple attempts to contact them to renew an email address. We were never notified that it would be disabled and now it's non-functional. I've submitted numerous tickets and sent multiple emails. I can't log in with the account to renew (says the account is invalid) and it won't let me re-sign up using that same email. I've been trying to get this resolved since January 2025.

    Business Response

    Date: 04/15/2025

    ****** Support reviewed the account and confirmed that the account has been renewed and it is active. 

    Customer Answer

    Date: 04/21/2025

     
    Complaint: 23165950

    I am rejecting this response because:

    That are looking at the wrong account. The account that is having the issue is ******************* When trying to renew, it says "No customer account found." 


    Sincerely,

    ***** ****

    Business Response

    Date: 05/02/2025

    ****** Support has confirmed  the account has expired and must be repurchased click this link to repurchase the account:   **************************************************************************

    The account expired on January 8, 2025, Unfortunately there is no way for us to retrieve any previous e-mails or account information you had before the account lapsed, as it has been fully removed from the system.


    Customer Answer

    Date: 05/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    This resolved the account issue I was having.

    Sincerely,

    ***** ****

  • Initial Complaint

    Date:04/02/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My reagan.com email is not working. All of my emails (EVEN TO MY OWN EMAIL ADDRESS) are being rejected as: "541 5.7.1 Abusive Pattern Detected (ZD/78CA4DB) (in reply to end of DATA command)"Reagan.com support is garbage. I have been waiting forever for the chat support people to connect with me to resolve this issue. How many clients does reagan.com's email service have? I bet there are only a couple of dozen of us still foolish enough to be using this email service. ****** ****** would be ashamed that his name was on this email service.Bill

    Business Response

    Date: 04/03/2025

    ****** Support reviewed the account and tested it on 4/3/25. Sending ability is functional as of today. We would like the user is log into their account now and send several test emails to confirm functionality.

Reagan.com is NOT a BBB Accredited Business.

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