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Business Profile

Email Service Providers

Reagan.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Email Service Providers.

Complaints

Customer Complaints Summary

  • 140 total complaints in the last 3 years.
  • 118 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/2/25 Three days ago I was not able to login to my email account at. **********************. I've had the email service for several years, paying 40 dollars per year. I have tried everything to resolve this issue. I'm getting phone calls from my medical providers asking me why I have not responded to their email request(s) for information. It is important that I access my email. I get no help from Reagan.com. To make matters worse my account has been locked. Reason: Too many login attempts!

    Business Response

    Date: 04/18/2025

    ****** Support has reviewed the account and it incurred a spam violation. The account has been reset, the user can reset their password to access the inbox immediately.  

    Click this link to reset your password:   www.reagan.com/EmailPasswordReset 
    Please make sure the password is at least 8 characters with 1 upper and lowercase letter and a number/special character. You CANNOT reuse an old password or a password that is similar to any previous password.

     Live Chat can be found on the support page of Reagan.com in the lower left corner of the screen: ***************************************************

    Please note that Live Chat agents are available Monday through Friday, 8:00AM to 8:00PM CST and also available on Saturday and Sunday from 9:00AM to 4:00PM CST.

  • Initial Complaint

    Date:03/10/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I can not access my ****** email account. I have tried 3 or more times to change my password. Each try shows successfully changed, but fails when entered. My account is set for auto renewal and should be current. There is no telephone support only a chat option that apparently is not *************** address is: **************

    Business Response

    Date: 03/11/2025

    ****** Support has reviewed the user's account and found that the account is past due for renewal. 

    To renew your account or change your payment information:

    Please go to ***************************************************
    Enter your username: email address
    Password: email account password

    Click Log In then select the Email Renewals icon then click the Renew subscription button, located next to your last order . Enter your billing information and click Order Now.

    If you have difficulty with your Member Area sign in please use the Forgot Password button to reset your log in credentials.

     

    Live Chat can be found on the support page of Reagan.com in the lower left corner of the screen: ***************************************************

    Please note that Live Chat agents are available Monday through Friday, 8:00AM to 8:00PM CST and also available on Saturday and Sunday from 9:00AM to 4:00PM CST.

  • Initial Complaint

    Date:03/05/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I can't get into my email and can not contact anyone in the tech support. I have changed password and did not help. I see that there is some issues out there.

    Business Response

    Date: 03/07/2025

    ****** Support reviewed the user's account and noted that the account is past due for renewal. The user can go to ************************ and click Member area>Renew here>Renew to proceed with the renewal process.

    For further assistance, Live Chat can be found on the support page of Reagan.com in the lower left corner of the screen: ***************************************************

    Please note that Live Chat agents are available Monday through Friday, 8:00AM to 8:00PM CST and also available on Saturday and Sunday from 9:00AM to 4:00PM CST.

  • Initial Complaint

    Date:02/07/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an email account with ********************** and I can't log into my account and I also can't get through to anyone with their "support" as it tells me my log-in credentials are incorrect. I was able to see that they say my account is active, but that is all they tell me.

    Business Response

    Date: 02/07/2025

    ****** Support has reviewed the account and tech support has been alerted. This will be corrected within ***** hours and the user can log in. We apologize for the inconvenience.

  • Initial Complaint

    Date:02/03/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to log in to my ******************** email account for the past ****** and have not been able to access my account. Live Chat is not ever responding and I have left a voice mail on the support line, which never answers either. I have reset my account password multiple times yet, i get an error stating my email ID and password do not match when trying to log in. Again, I'm not able to connect with "Live" tech support, no matter how many times I tried over the past 3 days!

    Business Response

    Date: 02/06/2025

    ****** Support reviewed the account in question and the account expired on 12/31/24. Every ****** account is given a 30 day ***** period in which to renew their subscription before the account is disabled. The user can renew their account immediately then log into their ****** inbox. Go to www.reagan.com and click Member Area then log in. Select Renew here>Renew to proceed.  If the user has any questions, come to Live Chat so an agent can assist you. Live Chat can be found on the support page of Reagan.com in the lower left corner of the screen: ***************************************************

    Please note that Live Chat agents are available Monday through Friday, 8:00AM to 8:00PM CST and also available on Saturday and Sunday from 9:00AM to 4:00PM CST.

  • Initial Complaint

    Date:02/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Why has Reagan.com stopped allowing me to have my email???? ****************** "and" if that weren't bad enough I "tried" to get a second email address ($40.00) 2-2-25 ******************** "and" information from previous email is coming up "and" still not allowing me to access either one ... I still don't know WHY ?????? call me! **** ******** ************ Obviously my email doesn't work and the ****** email is not one I'm using. AND when I tried to get in touch with your help desk it never answers.... What has happened to REAGAN.COM ??? 

  • Initial Complaint

    Date:01/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My email account was cut off on or about 1/8/2025. No announcement and no explanation was given. My last interaction with them was an online chat that was answered saying that they were "experiencing an outage". My account was never restored. My subsequent attempts to reestablish my email account were never successful as their online "support" system was apparently taken down and unavailable. I was a subscriber since the 1990's. Their ability to prevent spam emails totally fell apart in late 2024. Lots of trash emails and spammers. I'm disgusted. All I want at this point is to be told why the cut me off. I would never again conduct any more business with folks that treat loyal customers as badly as they have. Must be communists running the business... The exact opposite of what ****** ****** would have wanted.

  • Initial Complaint

    Date:01/24/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have had a paid email account with the business for several years. The account quit working two weeks ago today. I messaged support and received two responses that the situation had been escalated and that I would receive a message at another email address when the problem had been resolved. The last message said that there was no timeframe for the resolution. I have yet to receive a response or refund and my account is still inactive.

  • Initial Complaint

    Date:01/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had ****** email about **************************************************************************************** full until 9/30/2025. When I try to log in I am told wrong password. I reset the password and log in and still does not work. I have tried to contact ****** and no one responds. I click on the help and tells me the site does not work. I am now receiving spam mail asking for payment in order to access my account that they have hijacked it. HOW am I supposed to resolve this without any answers or way to contact ****** email?

  • Initial Complaint

    Date:01/05/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an account with ******************** email service. My email account is not available to me because I cannot get it to accept my password. There is no way to contact reagan.com for technical support

Reagan.com is NOT a BBB Accredited Business.

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