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Business Profile

Email Service Providers

Reagan.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Email Service Providers.

Complaints

Customer Complaints Summary

  • 140 total complaints in the last 3 years.
  • 118 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/24/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As everyone else that seems to be filing a complaint - I can not access support. I keep getting emails that warn me my account is about to be discontinued because I have not paid for renewal and I have tried, and tried to send a message through "chat" (tells me someone live will be with me shortly and hours later - no one. I have forwarded pictures that show my account information both at my credit union where my yearly subscription of $40 was deducted on Aug. 14th and also show it registering in my ****** account where it was authorized on Aug. 11th. I have tried responding to emails sent with no success. I have no alternate email at this time for the account that was used to set up ************************ is my ONLY account now. I reason I went with REAGAN.com was to transistion out of the previous fl-********************** I don't want to lose my ************************ account as it is the ONLY one I have now. Number given is from ****** "transaction id"

  • Initial Complaint

    Date:09/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not received emails between 09/04/24 and 09/20/24. I did not receive emails on my iPhone and iPad, but now only receive emails on my iPhone. My wife receives emails on her android phone. My account has also been hacked. I can not access my account now after repeated attempts over three days. When I try to contact Reagan.com Support and after being informed someone would contact my chat I never received any subsequent contact. My account expires June of 2025.

  • Initial Complaint

    Date:09/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm lockedout of my reagan.com email or unable to reset my password, I was charged $40 three times for a 1 year subscription renewal, their ******* support link says it is no longer active, there is no billing or support phone number, are they even still in business or did they just take my money?

    Business Response

    Date: 09/17/2024

    ****** support reviewed the account and confirmed that the user has renewed their account. We sent the user an email update to their alternate email address on file so they can log in at this time. They were also refunded for the overpayment.

  • Initial Complaint

    Date:09/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the 4th time I can't access my email. I have done all the troubleshooting. I can't contact customer service.

    Business Response

    Date: 09/12/2024

    ****** Support has reviewed the account and refreshed the account. We sent password reset instructions to the users alternate email address and await confirmation that they have logged in.

  • Initial Complaint

    Date:09/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Reagan.com email is getting hacked. We pay for this email and it has been malfunctioning for 2 months. The problem is with all the hacking it sends a red flag to the server and with that we are locked out of our email. Support is minimal so we wait sometimes days. They are not operational after hours or weekends. They have to reset the filters on their end so we can reset passwords. I have ate up 50 passwords during this process. Horrible.

  • Initial Complaint

    Date:09/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not been able to access my email for 3 weeks now. I have tried using the chat help but they have not responded. I am a paying customer and just need access to my email. My email is *********************

    Business Response

    Date: 09/10/2024

    ****** Support has reviewed the users account and reset it for them. We responded to the users alternate email address  with instructions to reset the password and log in immediately. We will await their confirmation of logging in.

    Customer Answer

    Date: 09/18/2024

     
    Complaint: 22254537

    I am rejecting this response because: This matter has not been resolved. On 9/8 I was able to reset my email a log back in but on 9/13 I was once again locked out of email. I have tried to reach out to the ****** mail support team through their chat but they never respond. I need someone from their IT to reach out to me and help me get access to my emai 

    Sincerely,

    *******************************

    Business Response

    Date: 09/30/2024

    ****** support reviewed the users account and refreshed the log in for them. The user is able to log in now after they perform a password reset. We will await confirmation of a successful log in.

  • Initial Complaint

    Date:09/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    reagan.com disabled my paid email account, and ******************** does not provide help or respond to customer like me, a long time ordinary, law abiding paying subscriber. There is no email, no phone number, not even chat bot for customer services being provided to resolve my issues. A ****************** does not provide any response to the issue.

    Business Response

    Date: 09/10/2024

    ****** Support reviewed the account and it had expired as it had not been renewed. We sent instructions to repurchase the account and immediately gain access to the account. The users emails are still intact.

  • Initial Complaint

    Date:09/03/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Email problems.There is a major problem with :1. Cannot reach ANYONE using the site, ******>COM Email address I do not want nor ask for are going into my "recent addresses" folder, that I never put there....and worse it erases ALL my "recent addresses"I did want.The site provides a place to send messages, but there is no SEND, not SUBMIT button...a waste of time.Has Reagan.com gone belly up, or are they just too busy to help those of us who were there at the beginning?I need answers and help.

    Business Response

    Date: 09/20/2024

    ****** Support gave the user further instructions on the location of the send button for support tickets. We also supplied the times for Live Chat which is the fastest method of communication. We will await further confirmation once the user responds to our open support ticket.

  • Initial Complaint

    Date:09/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Reagan.com website DOES NOT accept valid user name/ password for paid-for email service. Tech support is non-existent. Resetting password does not solve problem.

  • Initial Complaint

    Date:09/02/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received renewal reminders in 6-20, 7/19, and 8/18 and 9/1 for my account I renewed on August 17th and was billed as he 99$ and my account does not show the renewal. The link was used to renew from the member area and done through ******.

    Business Response

    Date: 09/03/2024

    ****** Support has reviewed the users account and confirmed that the user has renewed their account. The account is being updated to reflect the three year subscription that the user paid for on August 18, 2024.

Reagan.com is NOT a BBB Accredited Business.

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