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Business Profile

Energy Service Company

Champion Energy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Energy Service Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    a few months back we were contacted by phone by a company identifying itself as Champion Energy. At the time the offer seemed reasonable. However they were concealing the fact that discontinuation of their services would come at an astronomical cost. Later on when we were no longer satisfied with their services we filed to discontinue them and were informed that the cost of discontinuing them would cost us ******* dollars. To us this is usury and price gouging in it's grossest form. It is also bald faced elder abuse as my sister is 68 and I am 69. We want to discontinue them IMMEDIATELY without having to pay such an egregious sum. in fact since this is elder abuse we don't want to pay them anything

    Business Response

    Date: 07/23/2024

    ****************************** enrolled the service address in question via recorded Third-Party Verification (***) with Champion as its retail electric provider on August 28, 2023 for a 48-month Contract Term beginning October 2023 on a Fixed Price product with Capacity and Transmission Passed Through. The provided Service Address is *******************************************************

    ****************************** identified himself as the Owner of the property during the *** and confirmed he had authority to make decisions on behalf of the business regarding the businesss retail electricity supplier.Based on the shared last name, Champion believes ****************************** is a relative of ***************************** who filed this BBB Complaint. Champion mailed the customer a Welcome Packet on the same day (August 28, 2023) of the *** enrollment that included:(i) the customers Pennsylvania Small Commercial Contract Summary; (ii) the customers Terms of Service; and (iii) a Contact Information sheet for the customer.

    ********************** then began serving the customer as its retail electric provider beginning October 2023. Based on the information provided, Champion understands the customer now wishes to terminate his businesss electricity agreement with Champion and does not wish to pay the applicable early termination fee (***). Champion strongly rejects the claim that this enrollment, or the applicable early termination fee, are usury.

    The early termination fee was explained twice and consented to twice by ****************************** during the August 28, 2023 third-party verification (***) call. The early termination fee was also identified and explained in the customers Pennsylvania Small Commercial Contract Summary and in Sections 7 and 13 of the Terms of Service, pursuant to 52 Pa. Code 54.5(c)(9).

    Champion therefore respectfully asserts that the early termination fee ***************************** complains of is valid and was consented to by ***************************. Nevertheless, Champion is committed to providing quality customer service and will therefore waive the *** in its entirely. Champion will also release Mr. ******* business from its retail electricity agreement with Champion so that Mr. ******* business can receive electricity service through its local utilitys supply service or through another retail electricity supplier of his choosing. Champion attempted to contact ***************************** this morning (July 22nd) to communicate the same and left him a voicemail with a direct number to call back to speak to a live agent. Champion will also send ***************************** written correspondence communicating the same.

Champion Energy is NOT a BBB Accredited Business.

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