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Business Profile

Fence Contractors

Bespoke Fence
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fence was installed May of 2024 The handle on the rear gate has fallen off 4 plus times.The rear gate is no longer level with the rest of the fence, therefore cannot be open/closed properly.I have spoken with **** at Bespoke numerous times since January of 2025. I was told numerous times the issue will be resolved. The last time we spoke was April 15 2025, **** stated the problem will be fixed in the next few days. All interactions with **** are via text message.The fence case $13,000.

    Business Response

    Date: 05/01/2025

    Hello! We had this closed in our system, but we will open up the ticket and send our service team.

  • Initial Complaint

    Date:11/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fence company installed new fence in July/August 2024. Comes with warranty. Wind and wood shrinkage is causing a section of the fence to fall down. I have requested repair and have sent pictures. They ignored requests until about a week ago, when they responded and said someone would be out last Friday to repair. They never showed. I called about that and they simply did not care. I have now seen similar reports of this online. Other customers having the same problem with non-response to warranty requests. The fence continues to fall apart more and more every day and is now a safety concern.

    Business Response

    Date: 11/13/2024

    Hey! Please see screen shot - issue has been taken care of 


    Best Regards, 

    *** ******
    President, CFC
    Bespoke Fence 

    Customer Answer

    Date: 11/13/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:08/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had a fence installed in August 2023 with many issues to date. Spent over $12k for a low maintenance fence around a small yard that has had multiple issues with the purchased product beginning with the day the crew left the job as incomplete. Currently open issues are:-fence latch does not close in fluctuations of weather. Video link provided to *** ****** (owner) and main Bespoke email address. I have a dog and this is a major concern. -rusted parts attached to my house for the front gate - part of fence is collapsed/crooked (pic provided)-crew did not remove any protective stickers from the steel pieces and they remain where myself/my neighbor hasnt taken them off yet. -sections were installed in an uneven way on the right side (two long, two short)-random screws on bottom of posts with no understandable logic/pattern ********************************************************** ******************************************* Prior issues/mostly resolved:-no end caps on fence posts. Had to follow up many times via phone and email. -steel middle pieces missing on neighbor sides and ends. they seemed to think I wouldnt notice. Had to follow up many times. -late scheduling, prior crew was fired right before job, permit miscommunication -sloppy work, left fence dirty.  

    Business Response

    Date: 10/23/2024

     

    Hello! We had a service team out there Friday last week and they are there today. We are all good with the client.

    Best Regards, 

    *** ******
    President, CFC
    Bespoke Fence 
    **********************************************************************************
    ******************************
    Cell: ************
    Office: ************
    *****************************************

Bespoke Fence is BBB Accredited.

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