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Business Profile

Financial Services

HSBC Finance Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Important information

  • Customer Complaint:
    Effective March 15, 2010, all HSBC Auto Loan complaints will be handled by the Dallas BBB as a result of the recent agreement between HSBC Finance Corporation and Santander Consumer USA, Inc, which is located in the Dallas service area.

    The Chicago BBB will continue to process all complaints (other than the aforementioned) against HSBC Finance Corporation and their affiliated dba companies.

    Effective May 1, 2012, Capital One acquired HSBC's domestic credit card portfolio. This includes accounts from Orchard Bank, Household Bank, Direct Merchants and several other retail brands.

    For more information or if you have questions, visit the Capital One web site at www.capitalone.com

    Customer issues concerning HSBC Credit Card complaints will go to Capital One, which is processed by the Better Business Bureau in Richmond, VA where the company's operations are located.


Complaints

This profile includes complaints for HSBC Finance Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

HSBC Finance Corp. has 439 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 81 total complaints in the last 3 years.
    • 29 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/28/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 27, I deposited multiple checks that I received from a previous savings account into **** checking. Without warning or notice, my account and account access was suspended. Upon calling the fraud department at 9 AM on July 28, I was informed that my account, my entire account, only on hold for five business days while they review the deposit checks to make sure that they are valid and verifiable, meaning that I would not be able to get into my bank account until August 4. There is nothing on their website, terms of service or terms of agreement that states this is something that could occur on a new account. August 1, my rent of $1749 is due and without access to my account I am not able to pay my rent on time. According to my lease, if a payment is not made by August 3 then I will be charged a $100 late fee. **** either needs to hurry this check verification process along or they need to reimburse me $100 for having to pay my rent late. this is not right at all! I am tired of banks being able to do whatever they want and getting away with it. I have a recording from the fraud department that explicitly states the reasoning behind freezing. My account is solely based upon me, depositing these checks. Any other bank will put a hold on the check and still allow customers access to their phones, but no! This bank wants to be different and put a hold on the entire account. And they want to use the excuse that if we suspect fraudulent activity, then we can hold the account at any given time with no notice but that is not the reason behind it. I have a physical recording of your employee, stating that it is simply because I use ******** check deposit service on the app and because this is my first time doing it now my account is on hold. Either verify these checks within less than five business days or pay me $100 for the late fee that I will be assessed from my landlord.

      Business Response

      Date: 07/28/2023


      The concerns have been received and the **** case reference number is 1327137.

      We will review the points raised and follow-up directly with the consumer. If the consumer has any questions or concerns about the complaint, they may contact *************************** from our office directly at:

      **** Bank USA, National Association
      Customer Relations ******
      PO Box 3448
      *******, ** 14240

      Tel: ************ or ************
      Fax: ************
      ***********************************

    • Initial Complaint

      Date:07/13/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled GM master Card one year ago,only did business through standard mail, no email or computer business. The Company sent me no final statement as yet, i have called them several times asking for paper bill in **** mail service as i have only done business with them that way, GM Master card has yet to do so.I believe the company is doing this to unfairly assess extra charges. I always paid the full amount owed every month to avoid interest charges and fully intended to pay off final amount at time of cancellation, which should have been August 2022.Ironically thats when the company stopped sending the bill in standard **** mail

      Business Response

      Date: 07/13/2023

      This complaint is relation to a GM card which is not an affiliate of ************** N.A.  Please redirect your concerns to ****** by ******* ***** to address the concerns shared. 

      Yours, 

      Customer Relations

    • Initial Complaint

      Date:07/06/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive direct deposit on the 6th and 21st of every month, there has never been any issue. Today **** is showing my deposit as pending on their end but they cannot figure out why it's not showing on my account. They are advising me they have to send emails and escalate that way. This is my money that should be available right away. My other direct deposit to the other bank Chase, is in as it normally is.**** cannot confirm what is going on or why the balance is not reflecting but they can see the pending funds. Mean time I cannot access my money which **** is holding for no reason.

      Business Response

      Date: 07/06/2023

      The concerns have been previously received and the **** case reference number is 1326136
      If the consumer has any questions or concerns about the complaint, they may contact ***************************************** from our office directly at:

      **** Bank USA, National Association
      Customer Relations ******
      PO Box 3448
      *******, ** 14240

      Tel: ************ or ************
      Fax: ************
      ***********************************

      Customer Answer

      Date: 07/07/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:07/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account has been on hold for 60+ days!! I have not been able to eat or anything!! They have lied and lied and lied first for security then because of my credit. They are liars they tell me to a full balance just to charge me interest idiots!! They want to keep my account on hold so i cant use it!! This is fraud!! I cannot use a credit card they have me paying on!! What company keeps your card locked for over 60 days AFTER u tell them go unlock it and its safe!! They have been conducting a fake a** review for two months!! They do not care about you as a customer. They have had me as one since 2019 and they deceive their customers!! They need to unlock my account or I will report them every single day!! I paid over **** back on my card and they STILL HAVE MY CARD LOCKED!!! This is evil!!

      Business Response

      Date: 07/10/2023

      Based on the information provided, we're unable to locate an account for the correspondent. The attached images appear to relate to another company. Please re-direct accordingly. 

    • Initial Complaint

      Date:06/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an *** in 2006 with a loan from ********* NEVADA NA. Sometime in 2012 or 2013, I paid off the loan and placed the *** on non-op with the CA ***. Recently I have fixed the *** and went to register it to find that I still have a lien on the title from ********* ****** NA. The *** said that I will need a lien release from ********* ****** NA. I have been calling and emailing with ******** (took over ****** from what I can tell) for 2 months and have gotten nowhere with them. I have sent them everything they have asked for and they have not provided the release; I have spent at least 10 hours now trying to resolve this with **** to no avail. The *** is requiring a notarized release of lien and ******** is refusing to ********** seems I need help from someone above **** and their internal teams to get a resolution here. At this point I feel that **** is abusing their power over the situation to the point of harassment (a behavior which is intended to trouble or annoy someone, for example repeated attacks on them or attempts to cause them problems) and insanity (doing the same thing over and over and expecting different results). Along with all of the email exchanges, I have had multiple phone calls (that all went nowhere) and made multiple trips to the *** to try to get this taken care of. I am not sure what else I can do as CA *** is requiring a notarized document and **** is refusing to release the title or notarize the document.

      Business Response

      Date: 06/22/2023

      The concerns are under review; **** case reference number is 1325536.

      We will review the points raised and follow-up directly with the consumer. If the consumer has any questions or concerns about the complaint, they may contact *************************** from our office directly at:

      **** Bank USA, National Association
      Customer Relations ******
      PO Box 3448
      *******, ** 14240

      Tel: ************ or ************
      Fax: ************
      ***********************************

    • Initial Complaint

      Date:06/21/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a motorcycle with one lien recored and I am here writing for a lien release letter i tried looking to contact HRSI ************, ** but they seem to not be running anymore. I only need this lien release because my DMV requires it for me to register the motorcycle under my name I do have the title in had as well

      Business Response

      Date: 06/21/2023

      We have received your complaint in our office and assigned case #*******. If you have any questions, please contact *********************** at ************ or ***********************************. 

    • Initial Complaint

      Date:06/15/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a checking bank account with ********** Since last Monday, 6/5/23, I have been unable to use my debit card, or have any access to my money in my account. I currently have $791 in there. I called **** customer service multiple times with no help. They keep telling me my account is under review and i have to wait up to 90 days to get a reason on why its under review and I won't have access to my funds until the review is over! I need something done with this company since this almost sounds illegal how they are holding my funds!!***************************

      Business Response

      Date: 06/16/2023


      The concerns have been received and the **** case reference number is 1325373.

      We will review the points raised and follow-up directly with the consumer. If the consumer has any questions or concerns about the complaint, they may contact ***************************************** from our office directly at:

      **** Bank USA, National Association
      Customer Relations ******
      PO Box 3448
      *******, ** 14240

      Tel: ************ or ************
      Fax: ************
      ***********************************

      Customer Answer

      Date: 06/19/2023

       
      Complaint: 20194075

      I am rejecting this response because:

      Sincerely,

      ***************************

    • Initial Complaint

      Date:06/14/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not liable for this debt with synchrony bank , I do not have a contact with this collection agency Portfolio Recovery A , They did not provide me with original contact as requested

      Business Response

      Date: 06/14/2023

      This is not an **** complaint. Please share with Synchrony Bank. 

    • Initial Complaint

      Date:06/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 3, 2023, I received an letter from *****************, PO Box ****, ************, ** ***** that money had been withdrawn from my checking account on 5/17/23 and returned on 5/18/23. I found this to be very disturbing and an obvious privacy and security issue since the car loan was paid off over 3 years ago, I had never provided them with my checking account information, had not given them permission to retrieve from the checks sent for payment and I certainly never authorized them to remove funds from my checking account. I called them on 6/7/23and spoke with **** who advised me that **** customers had this happen to them and it was **** not VW that did the withdrawal. To the best of my knowledge I have never done business with **** (unless they were going by another name at some point) and I certainly did not authorize them to have or use my checking account information. So I called them only to be denied any service since I would not give them my social security number. They also would not allow me to speak to a senior manager. I want my personal information removed from their system. I contacted my bank and we will monitor it to make sure it doesn't happen again. If it does I'll have no choice but to close the account. Are you able to help in any way to put me in touch with someone at **** that can assist with this? Their phone number was ************. Is there any other suggestions you can offer?

      Business Response

      Date: 06/08/2023

      We have received your complaint in our office and assigned case #*******. If you have any questions, please contact *********************** at ************ or ***********************************. 

    • Initial Complaint

      Date:05/08/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On a company issued corporate credit card, $293.38 credit exists due to over-payment from my own personal account since 2020. I requested for a return of excess payment at least 6 different times, but I received no response each time.

      Business Response

      Date: 05/09/2023


      The concerns have been received and the **** case reference number is 1323692.

      We will review the points raised and follow-up directly with the consumer. If the consumer has any questions or concerns about the complaint, they may contact *********************** from our office directly at:

      **** Bank USA, National Association
      Customer Relations ******
      PO Box 3448
      *******, ** 14240

      Tel: ************ or ************
      Fax: ************
      ***********************************

      Customer Answer

      Date: 05/18/2023

       
      Complaint: 20034433

      I am rejecting this response because:
      There's no resolution to this case other than it's being looked at by ********* Services. This is what they have been saying for 3 years.
      Sincerely,

      *******************

      Business Response

      Date: 05/18/2023

      The concerns are currently under review and the **** case reference number is 1323692.

      We will review the points raised and follow-up directly with the consumer. If the consumer has any questions or concerns about the complaint, they may contact *********************** from our office directly at:

      **** Bank USA, National Association
      Customer Relations ******
      PO Box 3448
      *******,** 14240

      Tel:************ or ************
      Fax:************
      ***********************************

      Customer Answer

      Date: 05/18/2023

       
      Complaint: 20034433

      I am rejecting this response because:
      Refund any part of the remaining credit balance within seven business days from receipt of a written request from the consumer
      Sincerely,

      *******************

      Business Response

      Date: 08/14/2024

      ******************** # ******** Case closed.

      Account cannot be located.

      We need company name in order to review further.

      Emails to complainant are returned as undeliverable.

      Unable to reach by phone.

      Sending reply by mail to ask for company name.

      No further response received from complainant.

      Case closed May 24, 2024. 

    HSBC Finance Corp. is NOT a BBB Accredited Business.

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