Business Profile

Financial Services

HSBC Finance Corp.

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Effective March 15, 2010, all HSBC Auto Loan complaints will be handled by the Dallas BBB as a result of the recent agreement between HSBC Finance Corporation and Santander Consumer USA, Inc, which is located in the Dallas service area.

The Chicago BBB will continue to process all complaints (other than the aforementioned) against HSBC Finance Corporation and their affiliated dba companies.

Effective May 1, 2012, Capital One acquired HSBC's domestic credit card portfolio. This includes accounts from Orchard Bank, Household Bank, Direct Merchants and several other retail brands.

For more information or if you have questions, visit the Capital One web site at www.capitalone.com

Customer issues concerning HSBC Credit Card complaints will go to Capital One, which is processed by the Better Business Bureau in Richmond, VA where the company's operations are located.

Complaints

This profile includes complaints for HSBC Finance Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

81 total complaints in the last 3 years.
29 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/01/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an account with ********* in 2015. Recently I found my debt card out and the bank opening files. I called **** And visited their local branch in Acardia ** for my account balance. Both of the representatives told me my account was closed and they couldnt check my balance and they had no idea where I could check the balance. I remembered I deposited more than $1500 into the account and didnt use or withdraw one ***** from it. I never received any check from **** for closure of my account.My name is ******************* my birthday is 03/10/1982. I request **** check my balance and give me the balance.thank you!
Business Response
Date: 05/02/2023

The concerns have been received and the **** case reference number is 1323347.

We will review the points raised and follow-up directly with the consumer. If the consumer has any questions or concerns about the complaint, they may contact ***************************************** from our office directly at:

**** Bank USA, National Association
Customer Relations ******
PO Box 3448
*******, ** 14240

Tel: ************ or ************
Fax: ************
***********************************
Customer Answer
Date: 05/05/2023

Complaint: 20005286

I am rejecting this response because:

I haven't received any response from them. my email is ******************** Cell phone **********

Sincerely,

*******************
Initial Complaint
Date:04/17/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im a *********** Premier customer. At signing- I was told if I maintain $75,000 or more in my accounts, I would not be charged any fees. While maintaining over $200k in these accounts- I noticed $50 fees being subtracted monthly for a total of 25 months! I called 3 times and finally had 12 of these reimbursed- and have called 3 times per week and interacted with online chat for the last 3 months - getting nowhere on the other 13 $50 payments hijacked from the account- a total of $650 is still owed, PLUS the interest lost and accumulated on the accounts for the past 25 months. Im in a circular loop with them and can't seem to get anyone to take accountability with the bank. I want to get my money- transfer it- and fully close the accounts. This is very fraudulent activity thats cost me money. My documents include chat transcripts- and the admittance of error for the first 12 payments- 13 are still missing- plus accumulated interest.
Business Response
Date: 04/18/2023

The concerns have been received and the **** case reference number is 1322776.

We will review the points raised and follow-up directly with the consumer. If the consumer has any questions or concerns about the complaint, they may contact ************************* from our office directly at:

**** Bank USA, National Association
Customer Relations ******
PO Box 3448
*******, ** 14240

Tel: ************ or ************
Fax: ************
***********************************
Initial Complaint
Date:04/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a prepaid debit card for a group study I did on 5/6/2023 in the amount of $300. I rarely used the card, and tucked it away in my wallet. When I went to use it in October 2022, it was declined, and the merchant pointed out it had expired. I did verify that the front of the card does state an expiration date of 10/22. I later read the back of the card, and noticed it could have it replaced for $12.95. I called on 12/11/2022, and requested a new card. I was told they had already deducted two maintenance fees of $4.95 for November and December. This left me a remaining balance of $43.35. They would then deduct $12.95 to replace the card, leaving a new remaining balance amount of $30.40. After a discussion, the agent then agreed to send me out a new card, that she stated I would receive in 7 - 10 days. She originally made me feel bad about wanting to receive a new card, since it is not a large balance. To this day, I have never received a new card. So today, I called again. I spoke to a "********", who stated that my balance is only $13.55, because I have been accessed the $4.95 fee for ******** ******************* I explained to her that I have never received the card, and that I had requested a new one back on 12/11. After paying the $12.95 replacement card fee, I will be left with $.60! This is ridiculous and unethical. I asked to speak to a manager, and she never complied. She was going to "escalate " my case. She did request a refund, and says I should receive a new card in 7 - 10 days. I highly doubt this will happen, or that my balance will be restored. I am requesting a refund to bring the balance back to $43.35.
Business Response
Date: 04/06/2023

The concerns have been received and the **** case reference number is 1322263.

We will review the points raised and follow-up directly with the consumer. If the consumer has any questions or concerns about the complaint, they may contact ***************************************** from our office directly at:

**** Bank USA, National Association
Customer Relations ******
PO Box 3448
*******, ** 14240

Tel: ************ or ************
Fax: ************
***********************************
Initial Complaint
Date:04/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Name is ******************************, Esq. ** **** I purcased a vehicle with an **** loan. 2 liens were place on my vehicle by **** with **** DMV. ** 2012, it was fully paid off, but **** never remove the liens. On February 7, 2023 I sent an e-mail to **** USA, N.A. requesting proof that ****s liens were released, as all payments had been made by ************************************* response I received a letter from ****, dated February 9, 2023, authorizing the release of the lien. When I went to DMV, however, I was told that ****'s letter is insufficient as ****'s letter is only signed on behalf of **** Bank USA, NA and **** Auto Finance. However, in 2006 **** filed a lien by another entity called **** Bank, (located at ***************************************************) As a result ** DMV refused to honor remove **** from my titile. I have sent **** 4 emails asking for a new letter, and I have been completely ignored. I went to 2 banks locations and was advised that any and all requests regarding liens need to go through emails. There is no phone number to reach any employee. There is no office to go to, and **** is ignoring my emails. This is a horrible way to do business. It is unfair business proctices, as I cannot sell my vehicle until the lien issue has been resolved Please contach ****s lien department, and demand that they respond. My Vin number is ***************** in re a **** ***** Suburban. The email at **** is *******************'Thank you ***************************
Business Response
Date: 04/17/2023
Our response was sent directly to the client on April 13, 2023.
Initial Complaint
Date:03/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I disputed several fraudulent charges on a credit account opened with **** and the disputes were declined because the purchaser lived in the same residence. I paid the recognized charges and the remaining charges were left on the account for several months until I worked directly with **** to resolve the outstanding balance.The representative I spoke with gave me a quote to close the account in full, read a disclosure statement, and I furnished my checking account information for the payment.Over the last three years I have made several requests to have this removed from my credit report, but it continues to show as an active balance despite there being no "record of an account" when I call the automated system.
Business Response
Date: 03/02/2023
The concerns are under review; **** case reference number is 1320601.

We will review the points raised and follow-up directly with the consumer. If the consumer has any questions or concerns about the complaint, they may contact *********************** from our office directly at:

**** Bank USA, National Association
Customer Relations ******
PO Box 3448
*******, ** 14240

Tel: ************ or ************
Fax: ************
***********************************
Customer Answer
Date: 03/06/2023

Complaint: 19520358

I am rejecting this response because I was never contacted by **** by email or phone.
I was however able to use ******************* name and employment information to get her home address through other channels.
Without an actual reply from the business, Im happy to set up a home visit like we do with our nonresponsive and catatonic patients otherwise Im unsure what the avenue is available, where Im apparently dealing with an entire organization that is brain dead.
Sincerely,

***********************
Business Response
Date: 03/17/2023
We issued a response on March 16, 2023; a duplicate copy has been mailed to the address on record.
Initial Complaint
Date:02/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On this past Friday, February 10, 2023, ********* suspended my account without any notice or explanation. They are holding my money without any explanation or providing any course of action to help me. I have several bills that need to be paid and my creditors are not going to accept this. I need my money ASAP.
Business Response
Date: 02/13/2023

The concerns have been received and the **** case reference number is 1319885.

We will review the points raised and follow-up directly with the consumer. If the consumer has any questions or concerns about the complaint, they may contact ************************* from our office directly at:

**** Bank USA, National Association
Customer Relations ******
PO Box 3448
*******,** 14240

Tel:************ or ************
Fax:************
***********************************
Customer Answer
Date: 02/16/2023

Complaint: 19397117

I am rejecting this response because:I want someone to provide me with a timeframe that they will contact me and it should be in a timely fashion. Given a number that will get ignored isnt good enough. I will seek legal action soon if I dont hear from the Security team or the Customer ********************* I will not go away.

Sincerely,

*******************************
Business Response
Date: 02/17/2023

The concerns have previously been received and we are working towards resolution. The **** case reference number is 1319885.

We will review the points raised and follow-up directly with the consumer. If the consumer has any questions or concerns about the complaint, they may contact ************************* from our office directly at:

**** Bank USA, National Association
Customer Relations ******
PO Box 3448
*******, ** 14240

Tel: ************ or ************
Fax: ************
***********************************
Initial Complaint
Date:01/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My card was **** and sold to pfcp. There was a fraud charge on my account through pfcp and pending. They keep on calling me and texting me and adding late charges. I been calling every week and no one can get me to the right department to resolve this. Always hang up on me or make me wait for hours and then no dial tone. I realized other people have same issues like me and they just keep harassing and sending me bills. I cannot talk to no one on the line and the people said I have to pay in full before they can refund 1 time late charge. It was a fraud case pending and no letter in mail on the decision of fraud claim. These people are scammers
Business Response
Date: 01/17/2023
Response sent directly to client.
Initial Complaint
Date:12/22/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They are holding our money for over a month that we had wired. They are only an intermediary bank but refuses to release our funds. Seems like they want to hold our money as long as possible to earn the interest from it. On their end it says processed but money has not been released to our other bank. Disgusting!
Business Response
Date: 12/22/2022
The concerns are under review; **** case reference number is 1317796.

We will review the points raised and follow-up directly with the consumer. If the consumer has any questions or concerns about the complaint, they may contact *************************** from our office directly at:

**** Bank USA, National Association
Customer Relations ******
************************************ 14240

Tel: ************ or ************
Fax: ************
***********************************
Initial Complaint
Date:12/15/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a $0 balance with an **** credit card. I started making transactions with my card and noticed that there were fraudulent charges on my statement. About $985 -- consecutive purchases I did not make. **** investigated and told me that I was not responsible. This happened shortly before they sold my account to PFCP. I only paid what I owed from the transactions I made with PFCP and closed the account to $0 on Sept 21/22.I opened a letter today 12/15/22 from PFCP dated 12/4/22 from their chargeback ***** stating that I am responsible for paying them $985 (the same disputed transactions that had been resolved with **** prior to selling my account to PFCP. The letter stated that if I didn't respond within 10 days that they would 'assume the charge is correct'. I was told to respond via fax or mail with a letter stating that I am not taking responsibilty fo the transactions and any data for back up. I am not sure if I can find the **** letter that confirmed that the fraudulent charges had been dropped. However, I do have the credit card statements I presented to **** in September. I will send PFCP a letter and the statements. The first person I spoke with on the phone was incompetent and said all my accounts were closed. The second person disconnected. The third switched me to the Security ***** I called ************ , was transferred , and spoke with ********. ******** instructed me to mail or fa the documents to PFCP ************************************************. FAX NUMBER ************
Business Response
Date: 12/16/2022

The concerns have been received and the **** case reference number is 1317590.
We will review the points raised and follow-up directly with the consumer. If the consumer has any questions or concerns about the complaint, they may contact *********************** from our office directly at:

**** Bank USA, National Association
Customer Relations ******
PO Box 3448
*******, ** 14240

Tel: ************ or ************
Fax: ************
***********************************
Customer Answer
Date: 12/28/2022

Complaint: 18580399

I am rejecting this response because:

*****************
227 ********* 5v
******** ** 10002

Re: ID # ********- **********************

To Whom It May ******************************************** have not heard back from **** or PFCP. I do not consider this resolved.
Due to the holidays and scheduling I was not able to correspond with BBB sooner.

Best regards,

*****************

Sincerely,

*****************
Business Response
Date: 12/28/2022
This case is under review in ****** Customer ***************** The client can reach us at ************ or via email at ***********************************.

Initial Complaint

Date:11/18/2022

Type:Billing Issues

Status:

Answered

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

My credit card was in the middle of a fraud investigation and **** sold it to Premier Finance. Now Premier has put me into collections even though it's still under fraud investigation. I've been trying for weeks to reach Premier and am disconnected every time. **** tells me there is nothing that they can do whatsoever to help. This is unacceptable for a bank like ****.

Business Response

Date: 11/21/2022

For further assistance regarding your account, it is necessary to contact PF|CP directly at ****************** hours/7 days a week.

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HSBC Finance Corp. is NOT a BBB Accredited Business.