Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/12 I requested an advance. I still have yet to receive it or receive an answer on when I will. I started reaching out via email since there is no actual person you can talk to on 6/17 today I requested this to be canceled seeing I owe the money back I never got in 2 days. All I get is generic messages saying they are looking into it. Then today when I requested cancellation they told me they would extend my repayment date. Repayment for what?? I do NOT want any funds pulled ever from my account that you never deposited in! Currently waiting on a response to tell me if I am ever getting the money requested, at that point I will give you a date for repaymentOR you can cancel the intial request that has taken over 2 weeks and still not received!

  

  Business Response

  Date: 06/25/2025

  Hi there,

  I was able to resolve the issue you mentioned just moments ago via email. We can confirm that the advance you requested on 6/12/2025 failed. We were able to update your account to reflect this status. There is no payment due since the advance was not sent. I have already reset your bank link to allow you to reconnect this information. Now, we are seeing that your bank, Great Erie Federal Credit Union, is no longer accepted on our app which explains why the advance initially failed. Please know that you may not be able to request an advance with this bank account. We highly suggest linking a different bank. 

  Thank you,
  Magie
  Klover Support Management Team 

• Initial Complaint

  Date:06/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had taken out an advance and my due date was 5/29. I had lost my job and was not a le to pay. I had small a.ounts taken from my account on a daily basis. I had wrote to them and did a revocation of my ACH authorization. I wrote them June 4th. On the 5th $25 was taken from my account. That afternoon I received an email that indicated my ACH revocation was denied? I belive federal law is clear you need to honor such request. I had to close my debit card and do a stop payment on my account. I see my bank reversed the ************************** 30 to do stop payment. What gives Klover the right to reject the revocation? It doesn't matter the due date by law. Looking at getting an attorney to dig deeper if this is not addressed. Thank you.

  

  Business Response

  Date: 06/10/2025

  Hi there,
  

  It looks like you reached out on 6/4 to revoke authorization but your payment was already past due since 5/29. Due to our Terms and Conditions, we approve revoke requests if we receive a 3 business day notice before the payment is due. I was able to make an exception to approve your request on 6/9. It looks like there already were pending charges before I revoked the account. Since I am still in contact with you via email, I will send your updates there. Once I can confirm that the charges were successful, I will be able to send refunds for all partial payments collected. Please know that this issue could have been avoided if you reached out to request a payment extension 2 days before your payment was due OR if the revoke was requested 3 business days before your payment date. When requesting an advance, you are authorizing Klover to collect your payment on or anytime after your payment date. I look forward to resolving this issue via email.

  Best ************************************************************** Team

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took out an advance that was being offered to me and repaid it via ACH payment the next week. This payment has cleared and posted to my bank account. However, via their app it showed it was processing for several days, more days than it typically would take. And not they are claiming payment hasnt been received and to pay again. An absolutely scam! This payment was in fact received by them because my bank sends a confirmation email once fund have actually been removed from the account which I received. I would have received a payment failed/returned email if it wasnt. Stay away from these vultures!

  

  Business Response

  Date: 06/02/2025

  Hi there,

  So sorry you had an issue with your payment. I checked your account and I can see that the payment has already been posted on our app. It looks like there was a delay with updating ACH payments due to the bank holiday on Monday, 5/26. This caused your payment to update on 5/29 instead of 5/28. I apologize for this confusion. I can see you were able to request a new advance. If you proceed to have any issues, please reach out again. Also, please know that June 19th is another bank holiday. All ACH advances and payments will take an additional day to process. 

  Thank you,
  Magie
  Klover ****************** Team 

• Initial Complaint

  Date:05/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I advised KLOVER that I wanted my account deactivated and closed effective May3,2025. I received a bill of$4.99(?) yesterday from Klover. Monthly service fee or something. It was charged using my debit card from my checking account. I had to cancel my debit card and I'm waiting for a new debit card. I don't want KLOVER taking any more money out of my checks ng account. I have a $0 balance and if they access my checking account again I'm going to take more aggressive action.

  

  Business Response

  Date: 06/02/2025

  Hi there,

  I checked our records and I am not seeing any requests from your email. It looks like your debit card was linked on 4/11/2025. This activated your membership fee. Since you were not charged for the free trial, I was able to refund the only charge seen on 5/12. The $4.99 will be reversed back into your account within 3-5 business days. I have also cancelled your membership. Please know that the membership can always be cancelled in the app. If you have any further questions, feel free to send us an email at ********************************************************************.

  Thank you,
  Magie
  Klover ****************** Team 

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Klover advertises advances and offers to be able to become eligible for the advances. You can complete the offers, but you never get credit for completing the offers and when you try to contact customer support about it they completelyignore you and dont even respond to any of the messages they charge you a fee for their service and then refused to provide the service and give you credit for what you do When they say theyre going to.

  

  Business Response

  Date: 06/02/2025

  Hi there,

  So sorry you were having some trouble on our app. I can see that you did email us about 3 different offers. We were able to add ***** points for completing the ************ offer. I can also see that you completed two Self offers. I sent ****** points for completing the Self: **** Credit Card offer and ***** points for the Self: Credit Builder offer. These points should now reflect in your account. 
  I can see that you also inquired about not being able to request an advance. It looks like you were able to request $5 on 5/30/2025.I checked your paychecks to see why you are not pre-qualified for an advance and it looks like there is no incoming direct deposit that meets our requirements. To be pre-qualified, you need 3 direct deposits over $250 that come in at a consistent pay rate and pay cycle. Right now, we only accept paychecks that are deposited every 7 or 14 days. Since you did not have any eligible paychecks, the system only allows you to request $5 with points. I hope this helps. If you have any further questions, please feel free to send us another email. 

  Thank you,
  Magie
  Klover ****************** Team

  
  

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business keeps taking money out of my checking account. We have told them to stop they do not listen. My bank is supposed to block them but hasnt done it. Last night they Klover took out 110 dollars out of my checkinf account ITS UNAUTHORIZED. ITS FRAUD. Im going to get an attorney and *** Klover for FRAUD.

  

  Business Response

  Date: 05/30/2025

  Hi there,

  I checked your email and phone number and there were no charges made to this account. This account was created back in 2020. I was able to locate another account with matching charges. It looks like $150 was requested on 3/18. On 3/18, we also received an email from you stating that you wanted to extend your payment. Unfortunately, we were not able to move your payment date because we require customers to have at least one successful payment. Since you were a first time customer, we were not able to move your payment date. 

  Please know that when an advance is requested, you are opting in to automatic payments and authorizing Klover to collect this payment on or anytime after your payment date. I don't see any fraudulent activity in this account as requesting the advance seems quite intentional. The app will proceed to collect the remaining $51.54 if funds are available. So sorry we are not able to refund your partial payment of $110. 

  Thank you,
  Magie
  Klover ****************** Team 

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23380777
  
  I am rejecting this response because:
  I never emailed nor requested to move the date. Just be aware the card you have on file has been turned off. So good luck. Your getting no more of my money. And it is fraudulent. Byeeeee
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Klover cash advance what ever u call it took monthly fee yet the day before I closed account cause they want u to play games to earn money ridiculous so anyway they said I never did which I did must be the only way they make money is by stealing

  

  Business Response

  Date: 05/27/2025

  Hello there,

  I checked your account with the email you provided and I see that your account was created on 5/22/2025. I can see that the membership was activated on 5/23 by linking your debit card. I can also see that it was cancelled. Since you were in the free trial month, you were not charged. 

  It appears that you may have had a pending charge before you decided to delete your account. Then, recreated the account again and no membership fee was charged. This can explain why we do not see the charge on our end. Please know that when you choose to delete your account in the app, you are removing information from our database that cannot be retrieved. With that said, if you can provide a screenshot of the charge including the date, please send it over to our support team at ************************************** and we will try to get you a refund outside of our app for the membership charge. 

  Additionally, to address your confusion with your eligibility, I can see that you get paid monthly and we do not accept monthly income. This explains why you are not approved and must accumulate points to request smaller advances. I hope this helps. Please reach out to our support team about your membership refund. 

  Thank you,
  Magie
  Klover ****************** Team

  Customer Answer

  Date: 05/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I was planning to cash out over 13k points in my account for an ****** gift card today. To my horror, Klover has removed the cash out feature altogether with no notice. This is a horrible business practice. I have recommended Klover for years, but not anymore with this shady business practice now.

  

  Business Response

  Date: 05/23/2025

  Hi there,

  So sorry you had trouble on our app. It looks like the Amazon Cash Out feature was removed over a month ago. Unfortunately, you will not be able to cash out your points for an Amazon gift card on our app anymore. I apologize for the inconvenience. 

  Best ************************************************************** Team

  

  Business Response

  Date: 05/23/2025

  Hi there,

  So sorry you had trouble on our app. It looks like the Amazon Cash Out feature was removed over a month ago. Unfortunately, you will not be able to cash out your points for an Amazon gift card on our app anymore. I apologize for the inconvenience. 

  Best ************************************************************** Team

• Initial Complaint

  Date:05/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I owed $168 to klover, they couldn't withdraw the $168 from my debit card they had on file because I had to get a new card so the one they had on file was no longer active. So because they couldn't withdraw from my debit card they pulled the $168 from my savings account which I did not authorize. Soon as I got my new card I connected it to my klover account but they had already taken the funds from my savings. I contacted them and asked why they took from my savings when they weren't authorized to pull funds from there? they said, they can pull money from any account because I gave authorization when I took out the advance. Which is not true I gave them permission to take from my checking account using my debit card and or ACH from my checking account.

  

  Business Response

  Date: 05/20/2025

  Hi there,

  It looks like we were able to resolve this issue through email. To summarize, we were not able to collect your payment from the primary account that you linked, therefore, we were able to collect from a secondary account. When linking your bank through Plaid, we ask for authorization for all accounts on file for this reason. I sent a payment refund of $168.98 which will take 3-5 business days to return back to your account. I also reset your bank on file. If you choose to relink your bank, you can view where we ask for authorization to access other accounts. If you have any further questions, feel free to follow up via email.

  Thank you,
  Magie
  Klover ****************** Team 

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested and received a $100 advance on 4/30/2025. My pay-back date was 5/14/2024 for $114.18. I was charged the $114.18 twiceonce via debit card and once via ACH. Now my account is missing the extra $114.18. There is no way to contact an actual customer service representative. This type of thing should never happen. I need a refund immediately.

  

  Business Response

  Date: 05/16/2025

  Hello, 

  So sorry you were having some issues. I checked your account and I see that your payment is currently being processed via ACH. We attempted to collect your payment via debit but were not successful. This is why you are seeing two attempts. Please know that only one went through. *** payments take 3 full business days to update in the app. Your payment should reflect as paid no later than Tuesday, 5/20. If you have any further questions, feel free to follow up in the email I just sent you. 

  Thank you,
  Magie
  Klover ****************** Team

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 23331083
  
  I am rejecting this response because:
  
  My bank has confirmed that the *** payment did go through. It has been completed since 5/14/2025. I still have not been refunded for the *** payment. And I am also missing ***** points from an offer. Please make all of this right.
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 05/23/2025

  Hi again,

  I reached out to my tech team and they were able to confirm that only one charge of $114.18 went through. You may have seen two transactions but only one was successful. No worries, we already sent over a refund for this payment. You can expect the funds in your account within 3-5 business days. So sorry for the trouble. 

  Thank you,
  Magie
  Klover ****************** Team 

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23331083
  
  I am rejecting this response because:
  
  As of today (May 27, 2025), I still have both charges completed in my account. Two payments of $114.18 are missing when it shouldve only been one. After promising they refunded me twice, Klover customer service says they actually havent even received one of my $114.18 payments, so they cannot refund me. I will now move on to disputing this with my bank. Klover says they will not be issuing a refund. I am attaching my bank transactions as of 10:00pm EST on May 27, showing both charges that are still very much taken out of my bank account.
  I am also attaching conversation with Magie, who says she is not refunding me, when she said in his BBB communication that they have already refunded. I advise everyone to be very careful if youre doing business with this company. Ive never experienced worse customer service in my entire life.
  

  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 05/30/2025

  Hi there, 

  It looks like you disputed the payment attempt of $114.18. Since this transaction was disputed with your bank, we can no longer interfere and provide any refund. Also, I did want to mention that my tech and billing team confirmed twice that both payment attempts you saw did not go through. While you may have seen that your bank placed a hold on your account for those two transactions, we did not receive the payment. I was able to provide a PDF report via email to show that no transaction was successful. Moving forward, I revoked authorization to your bank account to prevent you from being charged for the payment. I also disabled the account. Since no payment was successful and you disputed our payment attempts, we cannot provide any refund. So sorry for the inconvenience. 

  Best ******************************************************************** Team

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23331083
  
  I am rejecting this response because:

  My bank was able to successfully refund one of these transactions, because they could confirm they both went through, and were not, in fact, holds that sat in my bank account for 2 weeks. Im so thankful that you deleted my account, but you did absolutely nothing to help, and lied about these transactions not being successful. The *** you sent was not related to either of the transactions. I would never again do business with this company. Do better!

  
  Sincerely,
  
  ***** ******