Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my advance debited from my account in May 8th and provided a screenshot. Instead the app is telling me they were unable to take my advance, even with the proof. Theres no way to call them so I cant get an update on whats going on. And the chatbot says I wont be reached out to for up to 24 hours. This is ridiculous.

  

  Business Response

  Date: 05/16/2025

  Hello,

  So sorry you were having some issues. I checked your account and I see that the payment was already posted and you were able to request a new advance on 5/12. I can also see that my team did update your request within the 24 hours that you reached out. If you have any follow up questions, feel free to reach out again. 

  Thank you,
  Magie
  Klover ****************** Team 

• Initial Complaint

  Date:05/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a $100 advance from Klover, I was charged $10.99 for an express fee and $4.99 for a monthly membership, they wanted me to pay that all in 7 days. I did some research and found a class action lawsuit against the company for a similar situation dealing with interest rates. The lawsuit I researched was actually the same thing I am going through but instead of $100 it was $75 and instead of $10.99 it was $5.99. What theyre doing clearly is not legal and not only would I like reparations for what theyre doing but I dont think anybody else should have to deal with that either. Thank you have a great day.

  

  Business Response

  Date: 05/16/2025

  Hello,

  So sorry you had a negative experience on our app. I checked your account and it looks like you are currently in the free trial for the membership program which means that you have not been charged $4.99. I was able to cancel this membership. Please know that this membership is completely optional and can be cancelled in the app at anytime. Also, I see you mentioned having to pay $10.99 for a delivery fee. Please know that we do offer free delivery options if you choose not to pay any delivery fees. We also offer the option to pay delivery fees with points. I highly advise that you check out these options before requesting the advance. Since we can confirm that you agreed to make the total payment of $110.99 when you requested the advance, we will not be able to send a refund for the payment. So sorry for the inconvenience. 

  Thank you,
  Magie
  Klover ****************** Team

• Initial Complaint

  Date:05/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account with ********************** and to recieve a cash advance they make you acquire points by using partner apps or games, which I did. But after doing so i didnt receive all of the points. Ive contacted support at least 15 times and the do nothing. On top of that the points I did get were taken from me when i attempted to get an advance. Although it said it was being sent, it wasnt. I got nothing and they kept the points I had to pay to get. They have no number listed online and the number shown here is not valid.

  

  Business Response

  Date: 05/14/2025

  Hello there,

  So sorry you were having some issues on our app. We have already been in contact with you regarding this issue. To summarize, it looks like you were not able to request an advance because there was something wrong with your debit card. We have tried to figure out what is wrong with the debit card information, however, there seems to be an issue with the card you tried to link. This explains why you are not able to request an advance at the moment. Please review my most recent reply so we can assess why your card may not be linking properly. 

  Thank you,
  Magie
  Klover ****************** Team

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using Klover for close to 3 months. On May 7th I took an advance of 250 plus the ******** tips and charges. On May 8th just 24 hours later the money is taken out of my account at two charges 100 and 87 then again on May 9th another ****** I also have a additional charge of 100 dollars taken out of my account. I have sent 4 emails and no response. Word to the wise do not respond with your ******** to this complaint because we both know what youre doing and I have screenshots to prove it so save your lies. I want my money that you have taken out at your incompetence. You have taken a total of 187, 15, 285, and another 100 on a stupid 250 dollar advance

  

  Business Response

  Date: 05/14/2025

  Hello there,

  So sorry you were experiencing some issues. I checked your account and I can see what happened. It looks like you requested an advance on 4/25 with a payment of $282.98 due on 5/8. Then on 5/8, you requested another advance that was due the next day, 5/9, with a payment amount of $282.98. We had some trouble collecting the payment which explains why you saw partial payments being collected. Please know that once you request an advance, you are responsible for the payment on the date we provided. Many customers have found it useful to request an advance even if their payment date is set for the next day. It helps prevent overdraft fees. 

  However, since I understand it was not a great experience for you, I was able to send a one-time courtesy refund for the payment of $282.98. All the partial payments you saw in your account are included in this refund. Please allow 3-5 business days for the funds to be back in your account. If you proceed to request an advance that is due the next day, we will conclude that this is intentional and will not be able to provide another payment refund. Please be sure to double check the payment date before requesting the advance. 

  Thank you,
  Magie
  Klover ****************** Team

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using this service for a few months now and just recently, like the past month/month and a half, my repayment dates are not aligning with my pay days. Luckily, I have had funds in my account to cover. But unfortunately I have to take the advance back out as it's not my pay day and am getting charged either double or triple in fees because of this. It's really starting to add up and is very frustrating. If it were still aligning with my pay days it wouldn't be an issue but now I'm paying wayy more to get the advance multiple times.

  

  Business Response

  Date: 05/09/2025

  Hello, 

  So sorry you were experiencing some issues with payment dates. I did some digging into your account and I can see that your payment dates are more frequent than usual. Please know that pay dates are sent to us by your bank. Unfortunately, I cannot override our system to correct those date for you. If you are needing more time to make a payment, please know that we offer payment extensions. To be approved for an extension, we will need 2 business days of notice before your payment is due. Currently, we are only able to extend each payment once and can only provide one extension per month. You can find more details on our payment extensions policies on our Help-Center. 
  Additionally, since you confirmed that you would be able to make the payment on the given date when you request the advance, we will not be able to provide any refund compensation. However, I was able to add ***** points to your account since I understand that you have not had a great experience on our app in the last few weeks. Feel free to contact our support team when you have any concerns with your account. 

  Thank you,
  Magie
  Klover ****************** Team

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged twice on 4/25/2025 and was given no resolution. They took two payments of $161.00 out of my account. Still have no resolution after about a week.

  

  Business Response

  Date: 05/01/2025

  Hello there,

  So sorry to hear you were having some trouble! I sent in a response this morning to address the issue. To summarize, we were able to confirm that an advance was sent twice to your account on 4/18. This is why you saw two charges for the payment. To share some context, there was a small bug in our system that was allowing customers to request duplicate advances. While we know that you did not intent to request two advances, the system initiated the second payment to correct the mishap. The issue has since been fixed and you should no longer be affected by this bug. 

  I was able to send you ***** points to help you request your next advance. We truly apologize for all the confusion on this. If you need further clarification or more details, please feel free to follow up in the email I sent you. 

  Thank you,
  Magie
  Klover ****************** Team 

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23265892
  
  I am rejecting this response because:

  5000 points doesnt satisfy the fact they they took out $161.99 twice and cause me $105 in overdraft fees. I have also had an issue with the company before where I paid back the advance and then my account got deleted so I couldnt access an advance. It took them almost a month to get my account fixed. I will be speaking to a lawyer and would like my account deleted completely from the system 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:04/29/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been borrowing funds from H33**3238**3333333133H for couple of months never had a complaint I realize there are fees that apply however last transaction I borrowed 200 and along with fees Bank pulled ****** on April 18th and I noticed it was not showing up on the App so I emailed them along with attaching bank information showing them that the funds pulled with no response from anyone April 23 2025 they pulled 20 from my account few hours later 20 I emailed them asking what was going on then the next day 5.00 more and few hours 5.00 I got worried and talked to my bank and stopped pull until I could get it straightened out and speak with someone however today 4/25/25 they pulled From my sons joint account which I NEVER SIGNED HIM UP FOR THIS ****** so he can&#**;t Make his rent payment now and he doesn&#**;t know what is happening I just want our money refunded especially my son he had nothing to do with My hardship

  

  Business Response

  Date: 05/01/2025

  Hello there,

  So sorry you had some issues with our app. I was able to send in a response via email to address this issue. To summarize, it looks like we sent $200 twice on 4/6. We already received one payment of $216.99 on 4/18 for one payment. We also collected $60 for the second payment which leaves $140 due on the account. We were able to exclude any delivery fees for the second payment. 

  We experienced a small bug in our system that allowed you to request 2 advances on 4/6. After you made one payment, the system initiated the payment for the second payment to correct the mishap. Once the payment of $140 is collected, you will no longer be affected by this bug. It has since been resolved. If you have any further questions, please don't hesitate to respond to the email I sent you. I truly apologize for the experience you had on our app. I was able to send over ***** points to help you request a new advance once the payment is made. 

  Best ************************************************************** Team 

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had originally pulled an advance for ****** plus fee for ******.I paid the advance back as per invoice on on 4/12/2025 and payment cleared my bank on 4/14/2025. Klover then processed a second ACH on 4/14/2025 in which that transaction also cleared my bank on the 4/14/2025. I have contacted customer service thru email on numerous occasions since 4/15/2025 and my response is they need time to work on it. My last email was from Magie on in 4/23/2025 who requested some time to resolve this matter. I still have not heard anything back. I want a refund for the second ach that was not authorized.

  

  Business Response

  Date: 05/01/2025

  Hi there,

  I apologize for the delay in response! We have received an influx of requests and have been doing our best to get back to everyone in a timely manner. Please know that I have refunded both payments of $108.49. These funds should be back in your account within 3-5 business days. I have also sent over ***** points since I understand we took longer than expected to get back to you. If you have any additional questions, feel free to respond directly to the email I sent over. 

  Thank you,
  Magie
  Klover ****************** Team 

  Customer Answer

  Date: 05/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I would like to remove the negative remark against Klover.
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive used Klover for a couple months and everything has been fine but today I noticed they double billed my account. I immediately reached out and Ive gotten no response. Ive tried to chat several times and again received no response. When Ive contacted them previously they always responded quickly so Im concerned with them not responding and again taking double of the amount out of my checking account.

  

  Business Response

  Date: 05/01/2025

  Hello, 

  I apologize for the delays with responses. My support team has been backed up with requests recently. I have sent in a response via email to address this issue. To summarize, it looks like $300 was sent twice on 4/13. This explains why we have collected the payment twice. To give you some context, there was a small bug in our system that allowed customers to request advances twice. While we understand that you did not intend to request funds twice, the system collected the second payment to correct the mishap. The bug has since been fixed and you will no longer be affected by this issue. 

  I was able to send over ***** points to help you request your next advance. Please feel free to follow up in the email I sent over if you have further questions. 

  Thank you,
  Magie
  Klover ****************** Team 

• Initial Complaint

  Date:04/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a dispute that I started with Klover through their help chat on April 2nd 2025. They claimed that I did not pay back a loan but I provided bank statements showing that I did. I got no response from them, I check my bank account this morning and saw Klover withdrew 35$ and again for 5$. I have not had an active subscription with them for months. They are not reviewing the first claim and are still taking money from me it has been 22 days since I requested a correction from them. No one wants to help me and now they are taking my money.

  

  Business Response

  Date: 04/28/2025

  Hello, 

  So sorry to hear you were having some trouble! I saw that you had an open chat request with us and I sent in a response to give as much context as possible. To summarize, on 2/21, $150 was sent to your account twice. We already received one payment of $161.99 on 3/5, however, the second payment is still due. I can see that you already paid $40 on 4/24 which leaves a remaining balance of $110. There was a small bug in our system that allowed some customers to receive duplicate advances. We were able to attempt the collections on your account excluding delivery fees so the total payment for the second advance is $150. The issue has since been resolved and you will no longer be affected by this bug once the payment is complete. Please refer to our conversation via chat for more details. I truly apologize that you were affected by this bug. 

  Thank you,
  Magie
  Klover ****************** Team