Complaints
Customer Complaints Summary
- 143 total complaints in the last 3 years.
- 75 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I requested an advance got it with no issues, paid it back a few days later. Now it looks like I cant even log in or access my account. I paid back the advance so Im missing out on money now.
Business Response
Date: 03/26/2025
Hi ****,
We've received your message and we're so sorry for any inconvenience this may have caused you. After looking into the account under ********************************************* we can see that you were able to request successfully again on 3/25/2025. This is great, I'm glad it worked out. Please note, after repayments it can take three business days for the system to update your payment before you're able to request again. Also, if your bank or debit card becomes unlinked, you won't be able to request. It looks like the banking information was relinked on 3/25 which in turn led to you being able to request.
Again, I'm so sorry for any inconvenience. If you have any additional questions or concerns, please don't hesitate to reach out to us at ********************************************************************.
Kindly,
Klover SupportInitial Complaint
Date:03/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This entire business is built on the convenience of quick pay when youre in a pinch. Im currently in an -86 dollar pinch. No warning whatsoever that it takes days for the approval process. I get paid in two days. So not until after you go through the entire process of signing up do I realize how useless this service is to me. Naturally I want to delete my account before I get charged 4.99. I cant cancel my membership until approval. There is no number to call and only an email claiming to be open m-f, only to get an automated response saying it could take days for a real response. I could delete my account, but there is no information telling me that will ensure I dont get charged 4.99. So Im left to wait unsure. This whole thing seems shady to me and done purposely slow so that they can get 5 dollars out of someone who clearly cant afford it. Bad business practice. If anyone is reading this DO NOT USE THE SERVICE. I just want to ensure I will not be charged for a service I will not use.Business Response
Date: 03/25/2025
Hi *******,
We have received your complaint and we're so sorry that you're not happy with your experience with the app. Please know that we always strive for our customers to have a great experience. With that being said, after further investigating, we found that the account under *********************************************** has been deleted from our system. There is no longer an account populating under that email address. We can also confirm that there is no active membership associated with this email address. It looks like you requested to delete your account in the app, and as a result, the account and membership were deleted.
Again, my sincerest apologies for any inconvenience you may have faced within the app. If you have any further questions please don't hesitate to reach out to us at ********************************************************************.
Kindly,
Kayla
Klover SupportInitial Complaint
Date:03/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was suppose to receive an advance from the companies app Klover. I never received this du to an issue in their system. I reached out to them multiple times about not being charged for the advance because I never received it. I was assured I would not. On the day the advance was due they took the money. This was on February 21 I have reached out multiple times and have gotten no where on getting my refund it is now one month later. I was told I would receive a refund in 1-3 days its been 30Business Response
Date: 03/27/2025
Hi *****,
We've received your complaint, and we're so sorry you're experience this issue. Our team strives to provide a great customer experience. After reviewing your account under *********************************************, and I can see that the original refund was sent out on 2/21. It looks like the refund did fail. This can happen if the card was locked when the refund was attempting to deposit. After contacting our tech team, we were able to issue another refund to you as of 3/26. Please allow 3-5 business days for the refund to fully process and deposit into your BancFirst account. We recommend making sure your debit card is not locked so that the refund can successfully process back to your card on file. Again, we apologize for the inconvenience that this has caused you.
If you have not received your refund after 5 business days (4/2/25), please feel free to reach out to us at ************************************** so that we can further assist.
Kindly,
Klover Support TeamInitial Complaint
Date:03/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
they have repeatedly charged me for an account i dont have access to. it says my account is closed and yet they keep charging me. i want a full refundBusiness Response
Date: 03/21/2025
Hi Ashyla,
We've received your complaint, and we're so sorry that you're not happy with your experience with the Klover app. At this time, please note that the account under ********************* is still open due to an outstanding payment due from 6/13/2022 in the amount of $5. If you need assistance making this repayment, please reach out to us directly at *************************************** Once the payment has cleared, we can close the account. In regards to your previous membership fees, I have cancelled the membership on the account under ********************* and refunded all of the past membership charges in the amount of $19.95. Please allow 3-5 business days for the refund to fully process and deposit into your account.
We apologize for any inconvenience this has caused. If you have any further questions or concerns, please feel free to reach out to us at ***************************************
Kindly,
Klover Support TeamInitial Complaint
Date:03/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
March 6th. I had a cash advance. I asked for a second repayment date as the one I gave then was not my payday. I have hit a financial wall with 140 dollars to live on for 8 days. They took 95 dollars out of the 150 I owe. I have 9.60 left to live on. I begged and asked. I saw in my bank last night at 10pm CT they took it out. They NEVER STATED THAT ON THE WEBSITE. IT SAYS THE 7TH. I WANT A REFUND AND HAVE IT TAKEN OUT ON A DAY THAT I CAN AFFORD. I HAVE ASTHMA SEVERE AND CANNOT BUY MY MEDS, PUT GAS IN MY CAR OR GROCERIES.Business Response
Date: 03/12/2025
Hello there,
I checked your communication history with us. It looks like you agreed to move your payment date from 2/11 to 3/7. However, you asked us to extend your payment date again to 3/14. Please know that we do not extend the same payment twice. We state this policy in our *********** which is available to you in the app. Since you confirmed with us that you wanted to change your payment date to 3/7, we will not be able to send a refund for the partial payment collected. Additionally, we currently collect payments on Eastern Standard Time. I see that you are in Central Standard Time, this is why you were seeing that your payment was charged a couple hours earlier. I have also communicated this to you via email on 3/7.
If we would have been informed that your payment date was 3/14 when you initially asked for a payment extension, we might have been able to move your payment date to the correct day. So sorry we are not able to send you a refund.
Best ************************************************************** Team
Customer Answer
Date: 03/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* *****Initial Complaint
Date:03/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I wanted to try this app for the cash advance feature however was never found eligible. The app kept saying I needed to relink my bank (8 times this occurred) where they withdraw a couple cents to verify your bank and put it back in a couple business days. They have never found me eligible for an advance and kept saying I needed to relink my bank so I finally reached out to customer support after my bank was connected who told me there was a problem on their end with the system. My gut feeling is that this app is a scam and they do this to everyone to collect the 2 cents each time and collect interest on the funds while in their possession then return the change and never find the user eligible. In addition they falsely advertised the advance saying I was eligible for $100 but not letting me take it. They also are not upfront with terms with the requirements for eligibility being blacked out in the terms and conditions.Business Response
Date: 03/12/2025
Hi ****,
I checked your communication history with us and I can see that you were seeing some error messages. So sorry for the inconvenience! Unfortunately, since you decided to close your account with us, I am not longer able to look into this issue. It looks like the agent that was assisting you already escalated your request to management before you deleted your account. I would have been able to assist further if the account was still active. Since there is no way for me to check your account, I'm afraid I am not able to assist at the moment.
Also, I see that you sent a screenshot of our Terms and Conditions. It looks like there was an issue viewing them on your device. If the text was minimized, the entire page should have been legible.
Best ************************************************************** Team
Customer Answer
Date: 03/13/2025
Complaint: 23033773
I am rejecting this response because: the company did not address my concerns about their false advertising or respond about being a scam.
Sincerely,
**** Ann **********Business Response
Date: 03/14/2025
Hi again,
I am sorry you feel this way about our app. If the account was not deleted, I would have been able to help. Unfortunately, there is no way we can help if there is no longer an open account with us.
Thank you,
Magie
Klover ****************** TeamInitial Complaint
Date:03/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged 4.99 and i dont even know who this company is. Im tired of this happening. Refund pleaseBusiness Response
Date: 03/05/2025
Hello there,
So sorry you were having some trouble. I checked your account with the email address you provided and I can see that there is an active membership which is why you are being charged for $4.99. No worries, I have cancelled the membership, sent a refund and closed the account. The funds should be back in your account within 3-5 business days. The membership was activated when you linked your debit card on 1/20/2025. I noticed that you didn't reach out to support about this issue. Please know that if you have any issues, you can always contact support for help.
Thank you,
Magie
Klover ****************** TeamInitial Complaint
Date:02/26/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 02/21/2025 I requested a cash advance from Klover due to an unexpected expense and I thought this would cost less than bank NSF fee. Boy was I wrong! I kept checking my bank account for the advance deposit, but I never received it. The Klover app said advance was delivered but it wasnt. I double checked my info in the app and it was all correct. I had to contact customer support to fix the problem. There was no website or phone number to contact, so I had to contact through the app. I told them the app said my advance was delivered, but it wasnt. They first told me my advance was delivered and they are happy to see my problem was resolved. Obviously it wasnt, so I had to message them again. They requested my bank statement to show I did not receive advance. I first sent screenshots, but then was told they needed a PDF statement. I sent PDF statement and said they needed more information. I sent them the information requested with no response. I emailed them multiple times with no response. They then took the money I originally requested out of my bank account even though I never received it in the first place! I emailed them again stating this with no response. I decided to delete my bank information from the app so they couldnt scam me again and was told it could take a few minutes. I waited and tried to sign back in to make sure my info was removed and so I could close my account and delete the app. Now I am unable to get in my account to do anything unless I link my bank account, which I refuse to do. I want to have my account deleted so they no longer have my info, but I cant even do that! It is now 02/26/2025 and I realize that all I can do is report them. Beware of Klover!Business Response
Date: 02/27/2025
Hello there,
I apologize for any trouble you experienced on our app. I checked in with my tech team and they were able to confirm that $250 was successfully sent to the ****************** account on file on 2/21. I saw that you had an open email request with us so I sent over the transaction ID number that you can share with your bank to confirm on their end. Since we can confirm that the funds were successfully sent and accepted by your bank, we will not be able to send a refund. So sorry for the inconvenience.
I also see that you mentioned that the delivery fee was high, please know that we do offer free advance deliveries via ACH. Please feel free to follow up in the email thread with us if you have any additional questions. You can reference ticket number 1810516 with my response.
Thank you,
Magie
Klover ****************** TeamCustomer Answer
Date: 03/04/2025
Complaint: 22992155
I am rejecting this response because: I never received money. I contacted my bank regarding the transaction ID that was provided by Klover. They confirmed it was never deposited and are now looking into fraud. They said At this time we have opened a dispute with our fraud services team to see why this was not credited to your account.Also, I never said anything about a high transaction fee.
Sincerely,
**** ********Business Response
Date: 03/05/2025
Hi again,
I was able to confirm with my tech team that the funds were successfully sent on 2/21. We sent you a transaction ID for the transaction so that you can confirm this information with your bank. However, as a courtesy, we sent a refund for the payment on 2/26. The funds will be reversed back in your account within 3-5 business days. Please know that your bank may not be sharing all transactions with you and this is why you were not seeing the successful transaction.
Thank you,
Magie
Klover ****************** TeamCustomer Answer
Date: 03/06/2025
Complaint: 22992155
I am rejecting this response because: Only partially refunded. The total amount withdrawn from my account was $267.99. They only refunded $145. Tried sending Klover a message regarding this with no response.
Sincerely,
**** ********Business Response
Date: 03/11/2025
Hi again,
On Saturday, 3/8, we received an email update from you stating that you have received the full refund. We are glad it worked out. So sorry you decided to delete your Klover account.
Best ************************************************************** Team
Customer Answer
Date: 03/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ********Initial Complaint
Date:02/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I downloaded app, decided I did not want to use it. Of coarse they make you click the boxes to get to where you want to be. I Uninstalled the app but didn't realize they would still pull out a fee. Now I can't get back in to cancel anything. I contacted my bank they say it is legit and I sent the email to customer service. I called and the line is busy. I want it stopped. It's alot of miscommunication to get into the app. Refund my fee and cancel my membership/subscription.Business Response
Date: 02/21/2025
Hello there,
So sorry you are having some issues with a membership. I checked the email and phone number you provided and I was not able to locate any Klover account with matching charges. I responded to your open email request so that you can add any additional information there. If we are not able to locate your account, we might not be able to reverse the charge in the app. I can send a refund outside of the app, however, it looks like you have been charged $4.99 for the last 2 months and if there is an active membership, it must be cancelled so that you won't be charged again. I look forward to hearing back from you in our email thread.
Thank you,
Magie
Klover ****************** TeamInitial Complaint
Date:02/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The app, KLOVER has taken money from my checking account, over $286, after a failed cash advance. I have been urgently trying to get ahold of customer support for 2 weeks and no response! I just want my money back at this point and hope that I do not have to take legal action. This is totally unacceptable.Business Response
Date: 02/21/2025
Hello,
So sorry that you were having some trouble in our app. I saw that you had an open email request with us and have sent in a response. To summarize, you were a part of a small percentage of customers that experienced a bug in out system. You requested an advance on 2/7 and it failed to send. The system then charged your account for that payment. Please know that this is currently being fixed.
I have sent a full refund for the payment of $281.98 charged on 2/19. It will take 3-5 business days for these funds to be back in your account. I have also sent over some complementary points to help you request the next advance. I apologize that you were affected by this bug. Please do not hesitate to follow up in our email thread if you have further questions.Thank you,
Magie
Klover ****************** Team
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