Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged a klover subscription fee for a membership that I canceled yesterday. Please kindly refund this money, as I have already gone through the annoying process of finding and canceling this membership. I am including a screenshot of this transaction. Please let me know if you need any additional information.

  

  Business Response

  Date: 06/06/2024

  Hi Austin, 

  Thanks for reaching out. I apologize for any inconvenience this has caused. I was able to take a look into your account and see you requested a refund of $3.99 on 6/4. Our team was able to initiate that refund as of 6/5. We can confirm the refund of $3.99 was sent to your Chime account on 6/5. Refunds usually take 3-5 business days to process. However, I'm happy to note your refund has been issue to you. Please feel free to reach out to us at ************************************** if you have any further questions. 

• Initial Complaint

  Date:06/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged for a subscription fee multiple times from them and they continue to take money out of my account after emailing them and telling them I don't have an active membership. They have taken 5$ multiple times and I would like a refund for the horrible experience this is.

  

  Business Response

  Date: 06/06/2024

  Hi *****,

  Thanks for reaching out. We're so sorry you're experiencing this issue. My name is *****, I'm with the leadership team here at Klover. Please note, we escalated this matter to our tech team and they were able to confirm your initial refunds were sent to your Varo account manually. The final two charges of $4.99 were processed for refunds on 5/31. All refunds take 3-5 business days to be sent to your account. This means that the last refunds issue can take until end of day 6/7 to fully process. Please allow the full processing time to receive your refunds. 

  Again, I offer my apologies for any inconvenience this has caused. Please feel free to follow up with me directly via ************************************** if you have any further questions or concerns. 

• Initial Complaint

  Date:05/31/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a $100.00 loan on January 14, 2024 from the Klover mobile app. With fees, I owed $107.66 total. The loan was due January 22, 2024. I did not have the funds available at the time for the full repayment (this I take complete responsibility for). As the funds for repayment became available in my checking bank account, the loan was automatically being repaid on the dates below.January 22nd, $20.00 was taken. January 23rd, $10.00 was taken.February 12th, $70.00 was taken.At this point, the original $100.00 was repaid and I only owed $7.66 for the remaining fees. However, the full amount was still being shown as being owed, so I contacted Klover Support on February 21st for help and confirm all I owed was the remaining $7.66. They confirmed this. I tried to repay the $7.66, but according to the Klover app, "the payment could not be processed". Since then, I have tried to repay the remaining balance multiple times. Every time the app says "We have received your request to pay back your advance and are currently processing it." The app and Support representatives all say it will take 3 business days. It takes about a week, only to say "We were unable to auto-collect your $100 advance payment". I have contacted Support multiple times, all reps say they have submitted the payment and it should take 3 business days to process. It doesn't work and the payment does not process.May 29th, I contacted Support again for the 5th time. The rep said he submitted the payment to process again, then said if it does not work they have another option. He offered to send me a link I need to click on to pay OUTSIDE the app and instructed me to click the link, pay through the link, take a screen shot to send to Support, and they will process the payment for me.This feels like a HUGE red flag and I don't understand why the payment has not been able to process after 10 attempts. I am very worried now after the offer to have me pay OUTSIDE the app and send a screen shot.

  

  Business Response

  Date: 06/04/2024

  Hi *******,

  We've received your BBB request. I'm so sorry for any inconvenience this issue may have caused. I did follow up with you via email to ensure that we are currently working on this. We can confirm there is a remaining amount due on the account under ******************* in the amount of $7.66.
  
  As you know, our team was able to attempt the payment of $7.66 on Friday 5/31 for you. Repayments can take a full three business days to process. Which means that this can take until end of day 6/5 to complete. If the payment has not been processed by end of day 6/5, we can send you a link to repay the remaining amount outside of the app. I have included this information in the email follow-up for you that has been placed on hold until this has been resolved. If the payment does not process via the system, we will then reach out to you notifying you that a Stripe link has been sent to your email for you to complete the payment. Once this payment has been made, you con confirm with us and we can send an update to our tech team with the Stripe payment confirmation so that they can get the payment updated in your account. 

  If you have any additional questions or concerns, please feel free to follow up with us via the email thread sent to you directly. 

  Customer Answer

  Date: 06/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I was contacted by ***** from Klover and she explained the process of receiving an invoice from Klover so I can pay the remaining balance of my loan outside the app. She was very helpful, very professional, and very clear on the steps that would be taken. She let me know that she would contact me personally and let me know when the invoice would be sent - and she did. She was very upfront and honest, and I really appreciate her help with the issue. I did receive the invoice, I paid it, and it processed perfectly fine. I let her know when I submitted the payment, and it was cleared from my Klover account very quickly. The app has its glitches, but I am very impressed with the response from ***** to help get everything settled. 

  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:05/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im trying to cancel my account. No where did it say I would be charged a subscription for using Klover. The buttons on the app seem to take you to different pages and it is never the same. I feel like the app is purposefully trying to confuse me so I cant delete my account. I will click on an area and it will take me to a variety of different pages on different occasions.

  

  Business Response

  Date: 05/22/2024

  Hello there

  Sorry to hear that you were having some trouble on the app. I checked your account details and I am seeing that you are subscribed to our monthly membership program. No worries, I have cancelled that membership and refunded all charges of $2.49 from this year. You can expect those funds in your account within 3-5 business days. 
  Additionally, I see that you are not able to delete your account because you have an outstanding advance from 2022. No worries, I can set you up with an online invoice via Stripe to complete this payment. The invoice is only open for 7 days. If the payment is not completed in the next 7 days, it will expire. Once the payment is cleared, we can go ahead and delete the account. I hope this helps your concerns. Please know that you can always email us about your account at **************************************.

  Thank you,
  Magie
  Klover ****************** Team 

• Initial Complaint

  Date:05/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded the klover instant cash advance app to my phone I filled out all the requirements I link my bank account information the klover instant cash advance takes 10cent from my account to find out if my account was active. I then start receiving emails telling me that I am able to receive a cash advance after taken the 10 cent from my account it said my cash advance was to arrive in the next 3 days from may ,10 too, may 12 2024 . Every day it was sending emails that morning telling me too collect my advance but,when I go in the app it keep saying I'm not available for a cash advance at this time the point is don't take money out of people account without returning are false pronunciation..

  

  Business Response

  Date: 05/22/2024

  Hello *******, 

  So sorry to hear you were having some trouble. I searched the email address you provided and could not find any emails from you. I am concerned that we are missing some information. Could you be emailing from a different address? Additionally, I do not see that you have attempted to request an advance on this account. 

  From what I can see, you attempted to link your debit card which is why you are seeing small deductions from $0.01-$0.09. However, all deductions have been reversed immediately after. I would highly suggest sending us an email with a PDF statement that shows all of the transactions you are mentioning since I am not able to see any charges accumulating to $25. Please email us at ************************************** from the email on file with your Klover account. 

  Best Regards,
  Magie
  Klover ****************** Team 

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started using Klover - Instant Cash Advance app several months ago, and had no issues at first. However, back in March of 2024, I was trying to pay back my advance a few days early (it was $100), and got a notification from the app that my bank information had been disconnected. To be clear, no information changed on my end at all and I myself did NOT disconnect the bank, it was clearly a bug within the app. I reached out to support and sent some screenshots of the issue and showed them that no matter what I did, I could not even get into the page to reconnect my bank as it would just say "Something went wrong, you can try again later." It does this every time without fail. Support directed me to log out, delete the app, and try again several times, which I did upwards of 50 times to no avail. I have told them this in each communication, and all they keep saying is "once you reconnect the bank it will solve the issue." Well, the issue is that I absolutely cannot reconnect the bank. I am deeply concerned because now my advance is over a month late and aside from it being awful that I technically owe money, I'm also worried it may affect my credit. I've asked them many times how else I could pay it because frankly I just want to be rid of them altogether after this mess, but no one from the company has responded competently at all. I've spoken with about 3-4 different people and exchanged 20+ messages with them. The first message was March 4th. I don't know what to do and just want to be made whole so I can delete my account with them and not use them.

  

  Business Response

  Date: 05/10/2024

  Hey there,

  So sorry to hear you had some trouble on our app. It looks like you were one of the first customers to test out the 'pay early' option on our app. Banks can disconnect for all sorts of reasons whether you disconnect it yourself or bank servers go down. Regardless, I have sent over a Stripe invoice to make your payment outside of our app. Once you have made the payment, please reach out to us so that we can manually apply the payment to your account. 

  We are working on improving the entire process for our new 'pay early' feature. Please accept a complementary ***** points for all the trouble we have caused. 

  Thank you,
  Magie
  Klover ****************** Team 

  Customer Answer

  Date: 05/13/2024

  Complaint: 21623311
  
  I am rejecting this response because: Hi there, I hope you're doing well! I have reviewed the response and am happy with the response from the company, so am happy to accept it! However, in the message they sent me, they mentioned they would send me an external invoice via Stripe, and I don't have any such message from them or link to that invoice within their message. So before accepting the response, i just want to clarify if that's something they shared with you guys, or something that needs to be prompted again? Thank you!
  
  Sincerely,
  
  *******************;    

  

  Business Response

  Date: 05/14/2024

  Hi again,

  So sorry for the confusion. I sent a Stripe invoice to your email under ***********************. Please check for an email from Stripe. This is where you can go to make your payment. The invoice isn't linked anywhere else. I hope that helps. 

  Thank you,
  Magie
  Klover ****************** Team 

  Customer Answer

  Date: 05/24/2024

   
  Complaint: 21623311
  
  I am rejecting this response because:

  
  

  
  

  
  
  Hi,
  
  I just read the message and it seems you guys have closed the request, but last week I sent this note in reply to the most recent message
  
  

  

  
  Klover had said they would send an invoice to me via Stripe in their message to you but I havent seen anything come through and flagged that in the message above, so I am still with my hands tied unfortunately. Really all I need is the business to send an invoice so I can pay it and close this out.
  
  This is why I had to raise a complaint in the first place because Klover had no way of me submitting payment.
  
  Please let me know what you need from me and I sincerely appreciate all the help here!
  
  Best,
  ******
  
  Sent from my iPhone
  
  

  
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 05/29/2024

  Hey ******,

  I believe there has been some miscommunication. The payment issue that you are experiencing might not be able to be resolved as quickly through our app. I sent you a Stripe invoice to make your payment on 5/17/2024. However, that invoice has expired. To complete the payment, please complete the invoice. Once the invoice is paid, we will be able to manually apply it to your account. After the payment is cleared on your account, you should be able to relink your bank. For now, you may not be able to successfully link your bank. This is the best solution we can provide you at the moment. I have sent you an additional email so that we can stay in contact on your payment. Please keep a look out for my response. 

  Thank you,
  Magie
  Klover ****************** Team 

• Initial Complaint

  Date:04/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a Klover plus subscription that I had not signed up for. Klover took a payment $3.99 from my debit card without authorization.

  

  Business Response

  Date: 04/23/2024

  Hello there,
  I checked our records for the email you provided and I was able to locate your account. It looks like you have been a member and subscribed since 2022! Wow, thank you for using our app. It seems that we haven't received any emails from you, asking to cancel your membership. However, it looks like you were able to log in and cancel it your self. 

  To give some context, when you initially link your debit card, you will receive a verification pop-up explaining that you are also opting in to our membership program. Please know that if you return to the app and relink your debit card, you will be signing up for the membership program again. No worries, as long as you cancel your membership shortly after, you should not be charged. I hope this helps understand where the $3.99 charges are coming from.

  I have sent you a refund for the last 6 months of membership charges. You can expect these funds back in your account on file within the next 3-5 business days. If you have any further questions, we'd love to help. Please email us at **************************************.
  Thank you,
  Magie
  Klover ****************** Team 

  Customer Answer

  Date: 04/25/2024

   
  Complaint: 21603636
  
  I am rejecting this response because: After receiving a message from my bank stating that the refund had been declined and sent back to Klover due to my card being locked. I was advised to reach out to Klover and ask them to reprocess the refund. I reached out to Klover  via email with supporting screenshots from my chat with a customer service agent from my bank. I received the following response which I found to be inadequate. I have attached the supporting documents(screenshots from the chat with my bank and screenshots of the email response I received from Klover).
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 04/26/2024

  Hi again,

  So sorry to hear that the refunds were rejected by your bank, It is not a problem at all for us to send you a secondary refund method. Since you emailed us, I was able to take over that request and offer a refund for the membership fees via PayPal or Amazon gift card, Please be sure to list the email or phone number associated with the account and the option you chose. Once I have that information, I will be glad to send over that refund for you. I look forward to hearing back from you.

  Thank you,
  Magie
  Klover ****************** Team 

  Customer Answer

  Date: 04/30/2024

   
  Complaint: 21603636
  
  I am rejecting this response because:
  I reached out to you via email on Klover and provided you the information you requested on 04/27/2024. I have yet to receive a response or receive my refund. I was also wondering why I was given the option to have it refunded via Paypal or an Amazon gift card and not the original form of payment?
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 05/02/2024

  Hi again,

  We did just receive your email on 4/24. It seems that since we were not able to refund the membership fees through the app, we asked you if we can send the funds through either Amazon gift card or PayPal. We received a notice from you stating that you would like your refund sent via PayPal with a specific email on file. Once the funds were sent to that account, you then informed us that you sent the incorrect PayPal email. Unfortunately, since the funds were sucessfully accepted, we cannot send another refund of $31.29. So sorry for that. Please be sure to submit accurate information to prevent this from happening again. Sadly, we can no longer provide an additional refund.

  Best Regards,
  Magie
  Klover ****************** Team 

• Initial Complaint

  Date:04/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didn't see where I had to pay Klover a subscription to borrow money. It would not make sense for me to do so when I downloaded the app to borrow money.

  

  Business Response

  Date: 04/12/2024

  Hi *****,
  I checked our records and I am not able to locate any emails from you stating that you wanted to opt out of our membership subscription. We could have certainly cancelled this for you and sent a refund. However, it appears that you deleted your account in app and we have no record of your membership. If you send over an email to *************************************** we will be happy to open an investigation for you and get you a refund for membership fees that were charged. We will have to send over your information to my tech team to locate these records, so please be sure to send us an email. 
  Thank you,
  Magie
  Klover ****************** Team 

• Initial Complaint

  Date:03/31/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In addition to monthly subscription charges and userous instant transfer fees, They require signup and use of affiliate apps and services to obtain advances. Often you will not receive credit for completing the required activities. Recently I registered and added money to an investment affiliate moomoo to receive 5000 points. After more than 2 weeks of not receiving credit I reached out to their support chat. After multiple attempts that failed due to the wait time and being required to stay in the chat and not let phone turn off or navigate to any other app, I could not hear back from a rep to credit the points I earned. Later that day I go to attempt contacting them again, only to find they suspended my account! No explanation why, wont respond to emails, nothing. Just check their App Store reviews. Theyre essentially stealing from many, and ripping everyone else off.

  

  Business Response

  Date: 04/02/2024

  Hello there,

  So sorry to hear you were having more than 1 issue with our app. I checked the information you shared here and it looks like you have 2 Klover accounts with 2 separate issues. On March 1, 2024, you reached out because you received an error stating that your bank was being used on 2 accounts. Please know that it is against our policy to have more than 1 Klover account. We informed you of the 2 emails we had on file and you agreed to have 1 account deleted to resolve this issue. Since then, there have been no membership fees charged. 

  Now, it looks like the account under ****************** remains active. I can see that you tried to chat in on March 12th about the MooMoo offer. However, since you left the chat room, an agent was not able to assist you. Please know that when you leave the chat room before an agent can get to your request, there will be no response. I don't see any emails from your active account. If you would like points for completing this partner offer, please send us an email including a screenshot of the email confirmation you received for signing up including the date. If you have any further questions, feel free to send us an email at **************************************. 

  Thank you,
  Magie
  Klover ****************** Team 

  Customer Answer

  Date: 04/03/2024

   
  Complaint: 21510677
  
  I am rejecting this response because:
  As shown in the screenshot, this is on the account claimed to be active. I just tried to login with that account minutes ago, still without success.

  The mixup with a second login happened a year ago and Im unsure how that even occurred in the first place- but shouldve been long resolved.
  Having the chat close any time the phone screen turns off or the user navigates away from the chat-makes it difficult when youre having to wait 20+ minutes, and still doesnt address why the account was suspended AFTER contacting.

  Sincerely,
  
  ***************************

  

  Business Response

  Date: 04/04/2024

  Hi again,

  So sorry to hear you are not please with our response. I checked our inbox again and I do not see any emails from you. If you would like points for completing the MooMoo partner offer, please send us an email including a screenshot of the email confirmation you received for signing up including the date. If you have any further questions, feel free to send us an email at **************************************. 
  
  Thank you,
  Magie
  Klover ****************** Team 

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company shows various ways to "earn gift cards." They also require you to sign up to a paid membership to cash out. Once completing these steps, they refuse to pay. I received an email basically saying they can do what they want, when they want, and I agreed to that. They are actively committing fraud. I did not agree to that. The representative I spoke to told me my gift cards were emailed to me- but yet I did not receive them. Now, unless they are admitting to this, I want my gift cards. The person I spoke with flat out told me they were issued to me. (11:55:39) ****: I do see that cashouts that happened on 3/14 were sent out on Friday. Have you checked your spam or junk folders?(11:55:56) ***** It looks like this: Subject: The Klover Team sent you an Amazon Gift Card!From: gc-************************* (mailto:gc-*************************)

  

  Business Response

  Date: 03/20/2024

  Hey there,

  So sorry to hear you were having some trouble on our app. I reviewed our email communications with you and it looks like your gift card cash outs have been declined due to a breach of our watch ads policy. Per our Terms and Conditions, we have a maximum number of ads a user can watch within a ******* period. It looks like your activity has triggered a breach of this policy, therefore, we are not able to fulfill any Amazon gift cards you attempt to cash out. To learn more on our policy, please visit our Terms and Conditions page with the following link: *********************************************************************;
  So sorry we were not able to approve your gift cards at this time. 

  Best Regards,
  Magie
  Klover ****************** Team 

  Customer Answer

  Date: 03/21/2024

   
  Complaint: 21454335
  
  I am rejecting this response because: There was absolutely no limit shown. What this company is doing is fraud. They are allowing you to watch ads, earn them money, and then lie and claim you hit a limit? If I hit a limit, why didn't it tell me? I should just magically know what the limit is? If it says "limit reached," you cannot watch more ads. This makes no sense, and clearly the company is just committing fraud. How could I have possibly viewed more than they allowed me to? Your representative falsified information in this case, as I was told directly my gift cards were issued.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 03/26/2024

  Hey ******, 
  Thank you for your patience while I did further digging. It looks like the error message with the Watch Ads limit was not populating as it should have. I was able to contact the manager in charge and we have updated your account. We are working on fulfilling your Amazon gift cards. You can expect these in your email within 1-3 days. Again, so sorry about the mix up. We are doing a further investigation on why this error message was not populating on your account. We appreciate your consistent communication on this. 
  Best Regards,
  Magie 

  Customer Answer

  Date: 04/02/2024

  Thank you for fixing this, I appreciate it.
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************