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Business Profile

Food Delivery

GrubHub

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Delivery.

Complaints

This profile includes complaints for GrubHub's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

GrubHub has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • GrubHub

      111 W Washington St Ste 2100 Chicago, IL 60602-2783

    • GrubHub

      1026 Commonwealth Ave Boston, MA 02215

    • GrubHub

      280 Summer St # 1 Boston, MA 02210

    Customer Complaints Summary

    • 2,489 total complaints in the last 3 years.
    • 951 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/29/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order from ************* from GrubHub. Order placed at 8:27. Dunkin is less than a 2 minute drive from our office. Delivery took more than an HOUR and when it finally arrived, food was cold and inedible. Hot coffee was not included at all, and all the ice in the iced coffee had melted from how long it took. Driver could not speak English, so could not communicate. Multiple attempts to reach ** customer service. offered refund for 1 missing item only. Unacceptable. Waited over an hour and paid over $40 for incomplete order and inedible food. Insulting customer service. Full refund demanded and expected. ** failed.

      Business Response

      Date: 04/30/2025

      Hello,

      We have reviewed your concern and can confirm that we have made the necessary adjustment to your order(s) for the item(s) you reported as affected. The adjustment was processed on 4/30/2025.

      For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.

      Reference: 295994195

      Please let us know if you have any other questions at ******************************************************

      Best,
      Grubhub

    • Initial Complaint

      Date:04/29/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered some food from an ***************** and the food was never delivered. It's been nearly impossible to reach a grubhub customer support person they always put me on hours long hold. They simply stole my $59.81 without rendering any service

      Business Response

      Date: 04/30/2025

      Hello,

      We apologize for the inconvenience caused by delivery order issues reported.

      We have made efforts to investigate this matter, but we were unable to locate any relevant contact information based on the details provided. To assist you further, please reply with the account email address, phone number, or order number associated with your concern.

      You can also reach out to us directly at: ***********************************************************;

      Best, 
      Grubhub

      Customer Answer

      Date: 05/01/2025

       
      Complaint: 23262029

      I am rejecting this response because here's the info:

      Order number: #********-7563605

      Account email: *****************************

      Please resolve this ASAP. Thanks.

      Sincerely,

      ***** ****

      Business Response

      Date: 05/02/2025

      Hello,

      We have reviewed your concern and can confirm that we have made the necessary adjustment to your order for the items you reported as affected. The adjustment was processed on 5/2/2025 in the amount of $59.81.

      For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.

      Reference: #*********.

      Please let us know if you have any other questions at ******************************************************

      Best,
      Grubhub

    • Initial Complaint

      Date:04/29/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Driver delivered the wrong order and they refused to refund me I order Taco **** and received wawa

      Business Response

      Date: 04/30/2025

      Hello,

      We have reviewed your concern and can confirm that we have made the necessary adjustment to your order for the items you reported as affected. The adjustment was processed on 4/30/2025 in the amount of $21.81.

      For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.

      Reference: #*********.

      Please let us know if you have any other questions at ******************************************************

      Best,
      Grubhub

    • Initial Complaint

      Date:04/26/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Grubhub you guys have to do better with your delivery drivers . I just ordered food for me and my children from rallys . Waited for the food to get here and the grubhub driver called me and told me to meet them halfway. I went outside to get my food and noticed no one was outside, I called their phone and they stated they gave my food to someone else . Why would you not make sure your giving food to the correct person ? And I didn't see anyone outside or in my building so who did they give my food to ? Granted yoy guys are making me a redelivery so I'm happy about that but now me and my children have to wait longer for food we should've already got . Hold these drivers accountable . Stop letting them get away with this , these delivery drivers get a way with this mess on all delivery apps . **** eats , door dash because no one fully hold them accountable. Start firing them or taking money from their check and I bet you this would stop . Every time you guys have to reimburse someone take it out of their checks . I bet they would make sure people get their food then , I bet the theft and everything stop because the drivers steal food as well. Make them also have codes to deliver the food. This is crazy .

      Business Response

      Date: 04/28/2025

      Hello,

      Thank you for providing your feedback regarding your recent experience with Grubhub.

      For your inconvenience we have issued  a $20.00 credit to your Grubhub account.

      Reference: 295854018

      We hope this helps, but please let us know if you have any other questions at ******************************************************


      Best,
      Grubhub

      Customer Answer

      Date: 04/30/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** *****

    • Initial Complaint

      Date:04/25/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a frozen yogurt from 16 Handles for delivery from GrubHub last night. When I got a notification it arrived via SMS, the photo showed the bag of yogurt outside the doors of my apartment complex. I CLEARLY WROTE delivery instructions as follows: "Dial 18 to get in, then deliver to apartment 3e". However, the delivery person just left it outside and left. I had even attempted to chat with him on messaging while he was coming to my apartment, through the app, and he was completely unresponsive.I looked for the bag outside a few minutes after seeing this message and it was not there. My delivery was nowhere to be found in or out my apartment building.I chatted the GrubHub chat to request a refund. They apologized and refused me a refund.I could hardly believe they could have the nerve to deny me a refund for THEIR MISTAKE. So I proceeded to call GrubHub to request a refund. They apologized and refused me a refund.I have the photo of the bag that was left outside my apartment complex. I also took a picture of my doormat outside my unit, showing bag is not there either. All chats and calls should have been recorded by GrubHub.I consider this FRAUD, and although $15 is not much and I AM VERY BUSY, I could not let go of the fact that GrubHub is getting away with practices such as this. If I got victimized for $15, so did many others most likely. Please take legal action, for the safety of many more people. This company SHOULD NOT BE ALLOWED TO DO BUSINESS IN THE *************!For the purposes of your investigation please note, the account I used for order is: ************************* under phone number ************** 

      Business Response

      Date: 04/26/2025

      Hello,

      We have reviewed your concern and can confirm that we have made the necessary adjustment to your order for the item you reported as affected. The adjustment was processed on 4/25/2025 in the amount of $14.92.

      For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.

      Reference: #*********.

      Please let us know if you have any other questions at ******************************************************

      Best,
      Grubhub

    • Initial Complaint

      Date:04/23/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed 2 soba noodles from grubhub and grubhub refused to refund when it was my first order I wasnt able to get any help from grubhub cs Id like 27.72$ refunded for my order *************** is the order number

      Business Response

      Date: 04/25/2025

      Hello,

      We have reviewed your concern and can confirm that we have made the necessary adjustment to your order for the items you reported as affected. The adjustment was processed on 4/25/2025 in the amount of $27.72.

      For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.

      Reference: #*********.

      Please let us know if you have any other questions at ******************************************************

      Best,
      Grubhub

    • Initial Complaint

      Date:04/23/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      February 21, 2025 ***** charge to my account that was flagged as fraud. I submitted the paperwork through my bank and was given a refund. However, that refund was reversed because the merchant has submitted paperwork that says I was responsible. I have been diligently asking for a refund and the company tried to process it but because the card they are issuing the refund to is closed, they cant help me any further. So what am I supppsed to do? This is a last resort.

      Business Response

      Date: 04/25/2025

      Hello,

      Thank you for reaching out to **, we have received your request.

      We reviewed the order and found it was placed using unique information consistent with previous orders on your account.

      If you have not authorized the use of your account, we suggest reaching out to your credit card company to dispute the charge.

      Reference: #*********

      Please let us know if you have any other questions at ***********************************************************;

      Best,
      Grubhub

    • Initial Complaint

      Date:04/23/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 16, 2025, a Grubhub driver delivered my order in a leaking bag. The oil dripped from the driveway all the way to my front porch, staining my brick pavers with what appears to be permanent damage.I submitted clear photos and video to support my claim. Grubhub issued a boilerplate denial, claiming they were not liable, and offered me a $5 credit as a resolution. That is offensive, given the scope of the damage.I have asked how they determined no responsibility, especially when the damage was caused directly by the delivery, but received no meaningful response or explanation.I am requesting reimbursement for cleanup or repairs to the affected areas. The company has not taken accountability, nor have they addressed this matter in good faith.I ALSO HAVE A CASE NUMBER WITH GRUBHUB *********.

      Business Response

      Date: 04/24/2025

      Hello,

      Thank you for reaching out to us, we have received your request.

      We have carefully reviewed the details of your order and the delivery process and concluded that we are not liable for any damages that may have occurred after your delivery was completed. 

      While we are unable to cover the costs for the cleanup in this instance, we sincerely apologize for the unfortunate incident and the resulting inconvenience. We value your business and want to ensure you have a positive experience with our platform.

      Reference: #*********.

      If you have further questions, please reach out via ******************************************************

      Best,
      Grubhub

    • Initial Complaint

      Date:04/23/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The date of the transaction are 4/21/25 and 4/22/25 I order three separate order from GrubHub all orders incorrect missing items and not what I paid for contacted GrubHub and they continue to refuse to refund items even if they are never received I spent a total of ***** on chic fil a chipotle and ********* both of which was incorrect they have in the past not delivered an order to my house and refused to refund me the money for the order this is just continued stealing from the customer Ive spent almost ***** over my time using GrubHub there should be no limit to how many refunds a customer get I get excessive amounts but if your consistently using the app then your going to get bad drivers who steal your food or deliver to the wrong address or using someone elses account they dont address these problems but want to hinder the customer because we complained about the service your providing that is unacceptable. They are consistently scamming people out of money claiming they cant refund peoples money because it been to many refunds there no such thing if the service isnt want the person paid for to be provided then you offer them a refund. I want both items refunds and will continue to escalate this because this is becoming a scam with these companies like GrubHub trying to institute a policy to cover there losses over the years I will not be using the service any further because this is a terrible company that isnt consumer friendly. 

      Business Response

      Date: 04/24/2025

      Hello,

      We have reviewed your concern and can confirm that we have made the necessary adjustment to your order for the item you reported as affected. The adjustment was processed on 4/24/2025 in the amount of $9.75.

      For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.

      We were unable to locate any other reports of incorrect items from two of the three orders provided.

      Reference: #*********.

      Please let us know if you have any other questions at ******************************************************

      Best,
      Grubhub

    • Initial Complaint

      Date:04/22/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I asked to cancel an order well ahead of time and asked for a refund. The order was cancelled and an expiring credit was issued instead of a refund, to which I never agreed to. I have attempted to contact the company multiple times to obtain said refund without success

      Business Response

      Date: 04/23/2025

      Hello,

      We have reviewed your concern and can confirm that we have made the necessary adjustment to your order for the item you reported as affected. The adjustment was processed on 4/22/2025 in the amount of $22.00.

      For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.

      Reference:  #*********.

      Please let us know if you have any other questions at ******************************************************

      Best,
      Grubhub


      Customer Answer

      Date: 04/24/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ********

    GrubHub is NOT a BBB Accredited Business.

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